Sharp MX-6500N / MX-7500N (serv.man87) Service Manual / Technical Bulletin ▷ View online
Sharp Electronics (UK) Ltd., Technical Services Group
CCE-1632R
No.
Item
Detail
26
Image Quality Correction of the problem that the lead edge of the print result may be truncated when feeding the paper from LCT.
27
Image Quality
Addition of Soft SW to extend the rotation time of the drum prior to the print as the countermeasure for colour change
SIM55-1 SW29 Data7,8
00: Default + Drum 0 cycle (Default)
01: Default + Drum 2 cycles
10: Default + Drum 6 cycles
11: Default + Drum 10 cycles
SIM55-1 SW29 Data7,8
00: Default + Drum 0 cycle (Default)
01: Default + Drum 2 cycles
10: Default + Drum 6 cycles
11: Default + Drum 10 cycles
28
Image Quality
Initial value of fusing roller motor adjustment value and fusing speed switching timing have been changed for the purpose
of the improvement for mis-registration when using Heavy paper.
SIM48-6
F Fusing roller motor adjustment
45 > 43
G Fusing speed switching
LOW1: 35 -> 43
LOW2: 33 -> 43
*Initial value above will not be changed when updating the firmware in the field. Please change the value as necessary.
of the improvement for mis-registration when using Heavy paper.
SIM48-6
F Fusing roller motor adjustment
45 > 43
G Fusing speed switching
LOW1: 35 -> 43
LOW2: 33 -> 43
*Initial value above will not be changed when updating the firmware in the field. Please change the value as necessary.
29
Main unit
control
Correction of the problem that the scan job internally remains when performing the cancelling operation after previewing
the copy in Eco scan mode.
the copy in Eco scan mode.
30
Printer
Depending on the applications, the order of binding is occasionally in reverse order when folding (stapling) the data for the
booklet already imposed. As the countermeasure, the reverse order function of the driver has been supported.
Driver supporting this feature is required (Ver.1608b)
booklet already imposed. As the countermeasure, the reverse order function of the driver has been supported.
Driver supporting this feature is required (Ver.1608b)
31
Printer
Modification has been made to be able to perform Pamphlet print (Actual Size) of 7x8.5 inch (Half Legal) data.
To use this feature, the driver with Half Legal being added to the standard size is required (Ver. 1608b)
To use this feature, the driver with Half Legal being added to the standard size is required (Ver. 1608b)
32
Printer
Correction of the following problem:
When reprinting the scan data that the different paper size such as A3/A4 etc. are mixed, Z-Fold setting may be cancelled.
When reprinting the scan data that the different paper size such as A3/A4 etc. are mixed, Z-Fold setting may be cancelled.
33
Printer
Correction of the following problem:
*When reprinting the custom sized paper in Document Filling with duplex print, it cannot be printed in duplex.
*When reprinting the custom sized paper in Document Filling with duplex print, it cannot be printed in duplex.
34
Printer
Correction of the problem that the job with Inserter/Offline/Z-Fold cannot be resumed even after clearing Tray Full state.
35
Printer
Correction of the following problem:
There is a case where only a part of the data is printed when printing the custom sized envelope.
There is a case where only a part of the data is printed when printing the custom sized envelope.
36
Printer
Correction that the image data may not be output when using PCL6 driver
37
Printer
Correction of the problem that the machine may lock up when printing the data containing the specific font with PCL6
38
Printer
Modification of machine lock up which occurs while spooling particular data including
JPEG image
JPEG image
39
Printer
Correction of the error which is occasionally caused when printing Excel data containing the specific TIFF data.
40
Printer
Correction of the garbled characters which may be caused when performing USB direct print with the specific PDF
41
Printer
Correction of the problem that the machine may stop printing while displaying "Printing" when performing the large
volume print.
volume print.
42
Printer
Correction of the problem that the object printed from AS400 is printed in the different colour
43
Printer
Modification of a failure to process large amount of data with raster pattern. The unit
displays "Rendering" and never output the data.
displays "Rendering" and never output the data.
44
Printer
Correction of the problem that the data may not be printed in the expected direction when performing duplex print of PS
data with the mixed originals of Landscape/Portrait.
data with the mixed originals of Landscape/Portrait.
45
Printer
Correction of the problem that the machine locks up after the completion of one job when printing more than one PS files
at one time.
at one time.
46
Printer
Modification of a failure to print out particular PDF data directly from USB flash drive
47
Printer
Correction of the problem which does not continuously print due to a few seconds pause between the jobs when
performing the continuous print from AS400
performing the continuous print from AS400
48
Printer
Correction of the following error which may be caused when printing the specific Excel file on Mac OS10
Limitcheck OFFENDING COMMAND
Limitcheck OFFENDING COMMAND
49
Printer
Correction of the problem that the specific PPT file may not be printed.
50
Printer
Correction of the problem that the machine may stop printing while displaying “Rendering" when performing the large
volume print.
volume print.
Sharp Electronics (UK) Ltd., Technical Services Group
CCE-1632R
No.
Item
Detail
51
Printer
Correction of the following problem:
If MFP is continuously in power-on state for about 25days, PS/PDF job may not be printed under “Rendering” state.
If MFP is continuously in power-on state for about 25days, PS/PDF job may not be printed under “Rendering” state.
52
Printer
Correction of the problem that MFP may lock up when printing PCL data created without using the printer driver
53
Printer
Correction of the problem that the print performance of PS gets worse, compared to the old version
54
Printer
Correction of the problem that the specific custom sized data may not be printed
55
Printer
Correction of the problem that the logo image may not be printed when printing the specific PS file
56
Printer
Improvement in performance of multiple print jobs in series
57
Printer
Correction of problem with performing massive amount of PS printing which
- the performance gets worse and
- the job is terminated without printing
- the performance gets worse and
- the job is terminated without printing
58
Printer
Improvement in processing for PS printing which includes particular colour space because it may take extra amount of time
for printing
for printing
59
Printer
Correction of incorrectly rotating InDesign images in Landscape orientation by 90 degrees. (This problem may occurs with
the paper size with short edge set as lead end such as A3, 12x18.)
the paper size with short edge set as lead end such as A3, 12x18.)
60
Printer
Correction of incorrectly requiring long size paper under following conditions
- Maximum custom size paper is selected.
- No border set for top and bottom (activating full-bleed mode)
- Maximum custom size paper is selected.
- No border set for top and bottom (activating full-bleed mode)
61
Printer
Correction of difference in density between raster data area and other area which may
occur when the images with different format (raster image / vector image) are displayed on
Adobe software and printed in grey scale.
occur when the images with different format (raster image / vector image) are displayed on
Adobe software and printed in grey scale.
62
Printer
Correction of void area which may appear while performing PS printing when a PDF file with PDF/X-4 format is printed
with grey scale
with grey scale
63
Printer
Correction of printing the image into strips with black and white in reverse
The problem may occur while printing particular PDF file using Mac OSX.
The problem may occur while printing particular PDF file using Mac OSX.
64
Printer
Correction of exclusion of separator page
The separator page may be excluded when the data with separator page is reprinted after changing the number of copy.
The separator page may be excluded when the data with separator page is reprinted after changing the number of copy.
65
Printer
Correction of E7-93 which may occur after printing particular data via PS driver
66
Printer
Correction of print job incorrectly ends up with solid black image
The problem may occur if Halftone process control is executed while inputting print data (CMYK8-RIP).
The problem may occur if Halftone process control is executed while inputting print data (CMYK8-RIP).
67
Printer
Correction of failure to print from SAP system
68
Printer
Correction of machine lockup displaying “Please wait” which may occur after cancelling a print job
69
Printer
Correction of font for part of text changes while performing Direct print of particular PDF file
70
Printer
Correction of failure to print in right position of Tab paper while Tab paper is selected in "Different Paper"
71
Printer
Correction of failure to output right amount of form which includes multiple PS data in one file
72
Printer
Correction of failure to perform Direct Print with particular PDF file
73
Printer
Correction of failure to download particular True Type Font as PCL Extended Font
74
Printer
Correction of failure to correctly cancel a Print job being analysed
75
Printer
Correction of part of data garbled when printed from the particular document management software via PS driver.
76
Printer
Correction of failure to print text data which include particular character string
77
Printer
Correction of unnecessary thin lines which appear when printing particular CAD data
*Root cause of this case and CSR2-96 is same (Auto CAD).
*Root cause of this case and CSR2-96 is same (Auto CAD).
78
Printer
Correction of machine reboots while printing a job
79
Printer
Correction of coloured streaks which may appear while printing in B/W after printing in colour
80
Printer
Correction of images in the A4R sized multiple booklets start shifting in the midst of printing second copy
81
Printer
Correction of E7-28 error which may occur during large print runs
82
Printer
Correction of missing some pages during large print runs
83
Network
Implementation of support for SHA-2
84
Network
Disabling SSL v3.0 to solve SSL vulnerability
85
Network
Correction of failure during Tandem printing which is taking too long for slave machine to start printing after master
machine start printing
machine start printing
86
Network
Modification of problems with Network printing, such as 1) paper jam which is not logged
in Jam History, 2) machine lockup rejecting key operations
in Jam History, 2) machine lockup rejecting key operations
87
Network
Correction of machine lockup during the communication for FSS
The lockup was triggered by time-out during the HTTP communication using Proxy
The lockup was triggered by time-out during the HTTP communication using Proxy
Sharp Electronics (UK) Ltd., Technical Services Group
CCE-1632R
No.
Item
Detail
88
Network
Correction of machine lockup which prohibits operations using operation panel etc.
This problem is due to unauthorized access caused by the failure with internal management processing for WSD modules.
This problem is due to unauthorized access caused by the failure with internal management processing for WSD modules.
89
Network
Correction of garbled characters which may occur while printing at 10 MBps
90
Network
Correction of communication error which may occur under the environment where same IP address is set for devices with
different MAC address (i.e. the environment where load balancer is installed)
different MAC address (i.e. the environment where load balancer is installed)
91
Network
Correction of IEEE802.1X authentication for wired LAN ends up with an error
92
Copy
Correction of failure to perform Tandem copy during 1W power-save mode
93
Options
Enabling feeding following envelope sizes from the bypass tray on LCT:
COM10, DL, C4, C5, C6, Custom (140 – 488 mm in sub scan direction / 100 – 330 mm in main scan direction)
*To enable this feature, it is necessary to change Soft SW setting and to use supported driver (Ver. 1608b).
SIM55-3 SW No.25 Data No.7
0: Perform printing according to the size detected by engine
1: Perform printing according to the driver setting (This needs to be set.)
COM10, DL, C4, C5, C6, Custom (140 – 488 mm in sub scan direction / 100 – 330 mm in main scan direction)
*To enable this feature, it is necessary to change Soft SW setting and to use supported driver (Ver. 1608b).
SIM55-3 SW No.25 Data No.7
0: Perform printing according to the size detected by engine
1: Perform printing according to the driver setting (This needs to be set.)
94
Options
Changing maximum value for direct input of Custom Size in Tray Settings:
Before X: 488 mm
After X: 1200 mm
Before X: 488 mm
After X: 1200 mm
95
Options
Implementation of Near-line Finishing in System Settings -> Device Control
The purpose of this mode is to transport papers from MX-FN21 to output options manufactured by third companies
automatically.
*Simulation has to change as follows so that Near-line Finishing will be available in System Settings.
SIM26-50 Item L
0: No display (Default)
1: Display
The purpose of this mode is to transport papers from MX-FN21 to output options manufactured by third companies
automatically.
*Simulation has to change as follows so that Near-line Finishing will be available in System Settings.
SIM26-50 Item L
0: No display (Default)
1: Display
96
Options
Registration of scanned paper size in job log after execution of Remote Scan (using TWAIN)
97
Options
Correction of display failure appears on HVGA screen after activating OSA application
98
Options
Correction of failure to copy on 7 1/8 x 8 1/2 or smaller size paper in Tray 4 while connecting to MX-LC13
The copy job fails displaying an error message “Load Extra Paper”.
The copy job fails displaying an error message “Load Extra Paper”.
99
Options
Correction of failure to output paper to designated tray
All the jobs are output to Right tray instead of the tray designated in the driver while Right-side tray is selected as default
output tray.
All the jobs are output to Right tray instead of the tray designated in the driver while Right-side tray is selected as default
output tray.
100
Options
Correction of failure to execute printing while linking to OSA
This problem occurs while more than two files are selected using cloud service
This problem occurs while more than two files are selected using cloud service
101
Options
Modification of behaviour on user registration
When card authentication using LDAP was disabled, auto registration did not work while the number of user registration
was full. This behaviour has been changed so that user is registered automatically deleting the user with oldest login
time/date.
When card authentication using LDAP was disabled, auto registration did not work while the number of user registration
was full. This behaviour has been changed so that user is registered automatically deleting the user with oldest login
time/date.
102
Options
Correction of simplex printing using EFI controller is recorded as duplex printing ("2-sided") in job log
103
Image Send
- Implementation of support for SMBv2 protocol
- Enabling NTLMv2 during SMBv2 authentication
- Enabling NTLMv2 during SMBv2 authentication
104
UI
Correction of a job remaining in Job Status and unable to delete the job after performing Direct Print from USB flash drive
105
UI
106
UI
Correction of misspellings in SIM22-13 and SIM-24-04
107
UI
Correction of failure to zoom in/out in Preview for Fax data reception
108
UI
Revision of a guidance for clearance of paper jam at PS section
(The orientation of a knob is incorrect.)
(The orientation of a knob is incorrect.)
109
UI
Correction of several wordings in Dutch
110
UI
Correction of a list of setting value which indicates following items are set to “Off” while set to “On”
- Machine Adjustment
- Image Position/Ratio/Area Adjustment
- Auto Centering Adjustment
- Main Scan Direction Adjustment
- Sub Scan Direction Adjustment
- Machine Adjustment
- Image Position/Ratio/Area Adjustment
- Auto Centering Adjustment
- Main Scan Direction Adjustment
- Sub Scan Direction Adjustment
111
OSA
Correction of failure to activate OSA application for Fax after recovery from power save mode
Sharp Electronics (UK) Ltd., Technical Services Group
CCE-1632R
No.
Item
Detail
88
Network
Correction of machine lockup which prohibits operations using operation panel etc.
This problem is due to unauthorized access caused by the failure with internal management processing for WSD modules.
This problem is due to unauthorized access caused by the failure with internal management processing for WSD modules.
89
Network
Correction of garbled characters which may occur while printing at 10 MBps
90
Network
Correction of communication error which may occur under the environment where same IP address is set for devices with
different MAC address (i.e. the environment where load balancer is installed)
different MAC address (i.e. the environment where load balancer is installed)
91
Network
Correction of IEEE802.1X authentication for wired LAN ends up with an error
92
Copy
Correction of failure to perform Tandem copy during 1W power-save mode
93
Options
Enabling feeding following envelope sizes from the bypass tray on LCT:
COM10, DL, C4, C5, C6, Custom (140 – 488 mm in sub scan direction / 100 – 330 mm in main scan direction)
*To enable this feature, it is necessary to change Soft SW setting and to use supported driver (Ver. 1608b).
SIM55-3 SW No.25 Data No.7
0: Perform printing according to the size detected by engine
1: Perform printing according to the driver setting (This needs to be set.)
COM10, DL, C4, C5, C6, Custom (140 – 488 mm in sub scan direction / 100 – 330 mm in main scan direction)
*To enable this feature, it is necessary to change Soft SW setting and to use supported driver (Ver. 1608b).
SIM55-3 SW No.25 Data No.7
0: Perform printing according to the size detected by engine
1: Perform printing according to the driver setting (This needs to be set.)
94
Options
Changing maximum value for direct input of Custom Size in Tray Settings:
Before X: 488 mm
After X: 1200 mm
Before X: 488 mm
After X: 1200 mm
95
Options
Implementation of Near-line Finishing in System Settings -> Device Control
The purpose of this mode is to transport papers from MX-FN21 to output options manufactured by third companies
automatically.
*Simulation has to change as follows so that Near-line Finishing will be available in System Settings.
SIM26-50 Item L
0: No display (Default)
1: Display
The purpose of this mode is to transport papers from MX-FN21 to output options manufactured by third companies
automatically.
*Simulation has to change as follows so that Near-line Finishing will be available in System Settings.
SIM26-50 Item L
0: No display (Default)
1: Display
96
Options
Registration of scanned paper size in job log after execution of Remote Scan (using TWAIN)
97
Options
Correction of display failure appears on HVGA screen after activating OSA application
98
Options
Correction of failure to copy on 7 1/8 x 8 1/2 or smaller size paper in Tray 4 while connecting to MX-LC13
The copy job fails displaying an error message “Load Extra Paper”.
The copy job fails displaying an error message “Load Extra Paper”.
99
Options
Correction of failure to output paper to designated tray
All the jobs are output to Right tray instead of the tray designated in the driver while Right-side tray is selected as default
output tray.
All the jobs are output to Right tray instead of the tray designated in the driver while Right-side tray is selected as default
output tray.
100
Options
Correction of failure to execute printing while linking to OSA
This problem occurs while more than two files are selected using cloud service
This problem occurs while more than two files are selected using cloud service
101
Options
Modification of behaviour on user registration
When card authentication using LDAP was disabled, auto registration did not work while the number of user registration
was full. This behaviour has been changed so that user is registered automatically deleting the user with oldest login
time/date.
When card authentication using LDAP was disabled, auto registration did not work while the number of user registration
was full. This behaviour has been changed so that user is registered automatically deleting the user with oldest login
time/date.
102
Options
Correction of simplex printing using EFI controller is recorded as duplex printing ("2-sided") in job log
103
Image Send
- Implementation of support for SMBv2 protocol
- Enabling NTLMv2 during SMBv2 authentication
- Enabling NTLMv2 during SMBv2 authentication
104
UI
Correction of a job remaining in Job Status and unable to delete the job after performing Direct Print from USB flash drive
105
UI
106
UI
Correction of misspellings in SIM22-13 and SIM-24-04
107
UI
Correction of failure to zoom in/out in Preview for Fax data reception
108
UI
Revision of a guidance for clearance of paper jam at PS section
(The orientation of a knob is incorrect.)
(The orientation of a knob is incorrect.)
109
UI
Correction of several wordings in Dutch
110
UI
Correction of a list of setting value which indicates following items are set to “Off” while set to “On”
- Machine Adjustment
- Image Position/Ratio/Area Adjustment
- Auto Centering Adjustment
- Main Scan Direction Adjustment
- Sub Scan Direction Adjustment
- Machine Adjustment
- Image Position/Ratio/Area Adjustment
- Auto Centering Adjustment
- Main Scan Direction Adjustment
- Sub Scan Direction Adjustment
111
OSA
Correction of failure to activate OSA application for Fax after recovery from power save mode
Display
