Sharp MX-2300N / MX-2700N / MX-2300G / MX-2700G / MX-2300FG / MX-2700FG (serv.man138) Service Manual / Technical Bulletin ▷ View online
Sharp Electronics (UK) Ltd., Technical Services Group
CCE-344/362/377
No
Subject
Description
37
Grayscale print problem in a specific mode in PS
In Colour/Custom setting of PostScript Printer Driver UI, even
if rendering indent was set to "saturation priority" and grey
print mode was set to "4 colours", the image object was
printed in black only:
Modification has been implemented to print the grey area of
the image object in 4 colours under the above settings.
if rendering indent was set to "saturation priority" and grey
print mode was set to "4 colours", the image object was
printed in black only:
Modification has been implemented to print the grey area of
the image object in 4 colours under the above settings.
38
Recovery from power save mode in Mac environment
Since Multicast was not included in the recovery conditions
from the power save mode, neither recovery nor reply was
made to the Apple Talk's request, which was informed via
Multicast packet. Even under the Mac environment, it is
possible to recover from the power save mode when selecting
IP print instead of Apple Talk.
Multicast has been added against the current recovery
conditions in order to recover and reply to the request from
Apple Talk.
from the power save mode, neither recovery nor reply was
made to the Apple Talk's request, which was informed via
Multicast packet. Even under the Mac environment, it is
possible to recover from the power save mode when selecting
IP print instead of Apple Talk.
Multicast has been added against the current recovery
conditions in order to recover and reply to the request from
Apple Talk.
39
E-mail to print issue
If a command other than E-Mail Print command existed in the
text of E-mail, unnecessary data was added into the print data
when the data volume from the text exceeded approx. 500
bytes, and printing could not be carried out properly:
Modification has been implemented not to add unnecessary
data.
text of E-mail, unnecessary data was added into the print data
when the data volume from the text exceeded approx. 500
bytes, and printing could not be carried out properly:
Modification has been implemented not to add unnecessary
data.
40
Garbled characters appear
When printing the specific data in the grayscale mode with
PCL6, certain objects were blacked out.
This glitch has been corrected.
PCL6, certain objects were blacked out.
This glitch has been corrected.
41
Mediatype problem
Since the processing which conducts the image handling was
missing when receiving the designated command for paper
type, printing was made without rotating 90-degree: This glitch
has been corrected by adding the Image handling process.
missing when receiving the designated command for paper
type, printing was made without rotating 90-degree: This glitch
has been corrected by adding the Image handling process.
42
UEL Command Causes Blank Page to Print Instead of Job
There was the problem that PCL macro specified as
permanent was deleted when PCL job was complete.
This glitch has been worked around by adding a special mode
to avoid the deletion of PCL permanent resource. Permanent
macro PJL is required separately.
permanent was deleted when PCL job was complete.
This glitch has been worked around by adding a special mode
to avoid the deletion of PCL permanent resource. Permanent
macro PJL is required separately.
43
USTATUS is available (Telefonica specification)
In order to meet Telefonica specification, changes has been
made as follows:
* Support is provided for USTATUS DEVICE
* Modification has been implemented to synchronise the
made as follows:
* Support is provided for USTATUS DEVICE
* Modification has been implemented to synchronise the
output timing of USTATUS PAGE/JOB END to Output/Job
End.
End.
44
Batch printing issue
If My Folder of user authenticated was Confidential Folder,
message that the file could not be found would be displayed
even though my folder should have been searched with batch
printing.
This glitch has been corrected.
message that the file could not be found would be displayed
even though my folder should have been searched with batch
printing.
This glitch has been corrected.
45
When entering with LDAP authentication directly, log-in name
will not be saved.
will not be saved.
On LDAP authentication, when logging into MFP with entering
directly from LCD panel, and execute the job in this condition,
there were some cases where the log-in name of the job log
information would not be saved correctly. This glitch has
been corrected.
directly from LCD panel, and execute the job in this condition,
there were some cases where the log-in name of the job log
information would not be saved correctly. This glitch has
been corrected.
46
Email Reply address is incorrect
When LDAP authentication was enabled on LCD panel, the
machine adopts not the e-mail address of Log-in User but the
default SMTP reply e-mail address.
Modification has been implemented to change "Reply to" to
the email address of Log-in User. As for "From", modification
hasn't been done due to the patent avoidance.
machine adopts not the e-mail address of Log-in User but the
default SMTP reply e-mail address.
Modification has been implemented to change "Reply to" to
the email address of Log-in User. As for "From", modification
hasn't been done due to the patent avoidance.
47
Unable to change the authority group of the "Other User"
Default user in the User List Page of the Web could not be
edited: Modification has been implemented be editable.
edited: Modification has been implemented be editable.
Sharp Electronics (UK) Ltd., Technical Services Group
CCE-344/362/377
No
Subject
Description
48
User Control menu of WEB Page
Modification has been implemented to display "User Control"
menu in any Authority pages (Administrator/User/Service) on
the menu of WEB Page.
menu in any Authority pages (Administrator/User/Service) on
the menu of WEB Page.
49
Authority group duplicated by device cloning
When importing the authority groups, they were added without
overwriting, so some authority groups which had the same
name existed:
Modification has been implemented to overwrite instead of
adding when importing.
overwriting, so some authority groups which had the same
name existed:
Modification has been implemented to overwrite instead of
adding when importing.
50
Addition of Port Control in Web Settings List
The setting of "Security Settings (Port Control)" has been
added in Web Settings List.
added in Web Settings List.
51
Serial number print on Setting List
When printing the setting lists etc., we could not find the
setting information belonged to which machine. Modification
has been implemented to print the serial number in the list to
recognise the information.
setting information belonged to which machine. Modification
has been implemented to print the serial number in the list to
recognise the information.
52
Coin Vendor Interface
Support is provided for the serial interface of coin vendor.
53
Coin-vend - colour status signals on MX-series
On the interface of Coin-Vendor, Colour Status Signal
（ CV_COLOR0、CV_COLOR1） after the job completion
retained the last colour status, but the modification has been
made to retain B/W status.
（ CV_COLOR0、CV_COLOR1） after the job completion
retained the last colour status, but the modification has been
made to retain B/W status.
Upgrade 03
From July 2006 production
ROM control No.
ICU
(PROGRAM)
ICU
(BOOT)
PCU
SCU
IMAGE
DATA
FAX
C01
0110P0
* 0110P0
0110P0
0110P0
0101P0
010300
*The version of the above ICU (BOOT) is the version written in the ROM control label.
Check that the actual version of this ICU is
“ICU (BOOT): 01.00.00/LANGUAGE: 01c03.00/GRAPHIC: 01.00.00” by using Sim22-5.
“ICU (BOOT): 01.00.00/LANGUAGE: 01c03.00/GRAPHIC: 01.00.00” by using Sim22-5.
Item of change: See below
No.
Subject
Description
1
Correction of size
illegal jam
illegal jam
If the paper size is different from the size detected by the machine, it used to be handled
as the illegal jam. Modification has been implemented not to handle it as the jam but to
output it as the invalid paper and display the message "Please check the paper size".
as the illegal jam. Modification has been implemented not to handle it as the jam but to
output it as the invalid paper and display the message "Please check the paper size".
On the system with the options of Finisher Desk etc., it is necessary to upgrade the
version of firmware for those options at the same time.
version of firmware for those options at the same time.
(MX-FNX1/FNX2 : 010300, MX-DEX1/DEX2 : 0101P0)
2
Value of Colour
Balance Manual
Adjustment cannot be
reflected into User
Auto Calibration
Balance Manual
Adjustment cannot be
reflected into User
Auto Calibration
On Colour Balance Manual Adjustment, modification has been implemented to reflect the
adjustment value after the manual adjustment and the value after conducting Half Tone
Density Correct Execution into User Auto Calibration.
adjustment value after the manual adjustment and the value after conducting Half Tone
Density Correct Execution into User Auto Calibration.
Even before this change is implemented, there’s no problem for the users who adjust the
colour balance only with Auto.
colour balance only with Auto.
Sharp Electronics (UK) Ltd., Technical Services Group
CCE-344/362/377
3
Change of the default
value of the
Softswitch (SSW31-5)
value of the
Softswitch (SSW31-5)
In Transaction Report for PC-FAX, the default value of the softswitch (SSW31-5) for the
setting whether to print the sent image into Transaction Report has been changed from
"0:No Print" to "1:Print".
setting whether to print the sent image into Transaction Report has been changed from
"0:No Print" to "1:Print".
4
Change of the default
value of SIM43-1
value of SIM43-1
For the countermeasure to improve the jam in the fusing unit, ACDFGJ value of SIM43-1
was set to "Current Default Value: -10
was set to "Current Default Value: -10
" at the point of production, but this time, the
default value itself has been changed to "Current Default Value: -10
".
Since some of the users might change this setting, it won't be changed by this version
upgrade however this value will be changed back to the default by resetting the
destination.
upgrade however this value will be changed back to the default by resetting the
destination.
5
Change of the timing
when the process
control is conducted.
when the process
control is conducted.
Modification has been implemented not to operate the process control until the job end or
until the point when ageing of 100 pages is completed. As for the jobs less than 100
pages, the messages "Print quality is being automatically adjusted" or "Automatically
adjusted" will be no longer displayed by this modification.
until the point when ageing of 100 pages is completed. As for the jobs less than 100
pages, the messages "Print quality is being automatically adjusted" or "Automatically
adjusted" will be no longer displayed by this modification.
If it requires long time for RIP processing of print data when printing, process control may
operate, and "Print quality is being automatically adjusted" or "Automatically adjusted"
may be displayed.
operate, and "Print quality is being automatically adjusted" or "Automatically adjusted"
may be displayed.
6
Counter information
from E-RIC
sometimes is not
notified correctly.
from E-RIC
sometimes is not
notified correctly.
Problem that the invalid count value is notified only if the user whose count value is "20"
existed when counting "User information" from E-RIC has been corrected.
existed when counting "User information" from E-RIC has been corrected.
This issue is involved in only the Notification Processor of E-RIC, so there's no problem
on the count value on the main unit.
on the count value on the main unit.
7
Addition of specifying
time for the
secondary transfer
cleaning.
time for the
secondary transfer
cleaning.
(Support for SIM44-
28)
28)
On March running change, the timing of the secondary transfer cleaning has been
changed from every 10 pages to every 200 pages, and controlled not to show
"Automatically adjusted" message. This time, items of P･ Q･ R have been added in
SIM44-28, and it enables to change the threshold level which judges the timing for the
second transfer cleaning.
changed from every 10 pages to every 200 pages, and controlled not to show
"Automatically adjusted" message. This time, items of P･ Q･ R have been added in
SIM44-28, and it enables to change the threshold level which judges the timing for the
second transfer cleaning.
Default values are; "P: 200, Q: 300, R: 500", and Cleaning Time is 10 sec when pages
are more than 200, 22 sec when pages are more than P and less than 300, 33 sec when
pages are more than 500, and the cleaning is not conducted when pages are less than
200.
are more than 200, 22 sec when pages are more than P and less than 300, 33 sec when
pages are more than 500, and the cleaning is not conducted when pages are less than
200.
8
Addition of printer
controller initialisation
Sim (Sim67-17)
controller initialisation
Sim (Sim67-17)
Printer controller initialisation Sim (Sim67-17) has been added to cope with the necessity
of printer NVRAM area initialisation in market.
of printer NVRAM area initialisation in market.
Sharp Electronics (UK) Ltd., Technical Services Group
CCE-344/362/377
3
Change of the default
value of the
Softswitch (SSW31-5)
value of the
Softswitch (SSW31-5)
In Transaction Report for PC-FAX, the default value of the softswitch (SSW31-5) for the
setting whether to print the sent image into Transaction Report has been changed from
"0:No Print" to "1:Print".
setting whether to print the sent image into Transaction Report has been changed from
"0:No Print" to "1:Print".
4
Change of the default
value of SIM43-1
value of SIM43-1
For the countermeasure to improve the jam in the fusing unit, ACDFGJ value of SIM43-1
was set to "Current Default Value: -10
was set to "Current Default Value: -10
" at the point of production, but this time, the
default value itself has been changed to "Current Default Value: -10
".
Since some of the users might change this setting, it won't be changed by this version
upgrade however this value will be changed back to the default by resetting the
destination.
upgrade however this value will be changed back to the default by resetting the
destination.
5
Change of the timing
when the process
control is conducted.
when the process
control is conducted.
Modification has been implemented not to operate the process control until the job end or
until the point when ageing of 100 pages is completed. As for the jobs less than 100
pages, the messages "Print quality is being automatically adjusted" or "Automatically
adjusted" will be no longer displayed by this modification.
until the point when ageing of 100 pages is completed. As for the jobs less than 100
pages, the messages "Print quality is being automatically adjusted" or "Automatically
adjusted" will be no longer displayed by this modification.
If it requires long time for RIP processing of print data when printing, process control may
operate, and "Print quality is being automatically adjusted" or "Automatically adjusted"
may be displayed.
operate, and "Print quality is being automatically adjusted" or "Automatically adjusted"
may be displayed.
6
Counter information
from E-RIC
sometimes is not
notified correctly.
from E-RIC
sometimes is not
notified correctly.
Problem that the invalid count value is notified only if the user whose count value is "20"
existed when counting "User information" from E-RIC has been corrected.
existed when counting "User information" from E-RIC has been corrected.
This issue is involved in only the Notification Processor of E-RIC, so there's no problem
on the count value on the main unit.
on the count value on the main unit.
7
Addition of specifying
time for the
secondary transfer
cleaning.
time for the
secondary transfer
cleaning.
(Support for SIM44-
28)
28)
On March running change, the timing of the secondary transfer cleaning has been
changed from every 10 pages to every 200 pages, and controlled not to show
"Automatically adjusted" message. This time, items of P･ Q･ R have been added in
SIM44-28, and it enables to change the threshold level which judges the timing for the
second transfer cleaning.
changed from every 10 pages to every 200 pages, and controlled not to show
"Automatically adjusted" message. This time, items of P･ Q･ R have been added in
SIM44-28, and it enables to change the threshold level which judges the timing for the
second transfer cleaning.
Default values are; "P: 200, Q: 300, R: 500", and Cleaning Time is 10 sec when pages
are more than 200, 22 sec when pages are more than P and less than 300, 33 sec when
pages are more than 500, and the cleaning is not conducted when pages are less than
200.
are more than 200, 22 sec when pages are more than P and less than 300, 33 sec when
pages are more than 500, and the cleaning is not conducted when pages are less than
200.
8
Addition of printer
controller initialisation
Sim (Sim67-17)
controller initialisation
Sim (Sim67-17)
Printer controller initialisation Sim (Sim67-17) has been added to cope with the necessity
of printer NVRAM area initialisation in market.
of printer NVRAM area initialisation in market.
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