Sharp MX-2300N / MX-2700N / MX-2300G / MX-2700G / MX-2300FG / MX-2700FG (serv.man98) Service Manual / Technical Bulletin ▷ View online
Date:
8
th
January 2008
Model:
MX 2300 - 2700
Ref.:
061
Colour:
White
Page:
1 of 5
TECHNICAL BULLETIN
Sharp Electronics (UK) Ltd., Technical Services Group
CCE301R
CAUTIONS ON HDD REPLACEMENT AND PROCEDURE FOR
UPDATING INSTRUCTION MANUAL.
1. Model Name:
MX-2300G/2300N/2700G/2700N, MX-3500N/3501N/4500N/4501N
2. General: 1. We will notify you of the procedure for replacing the HDD and cautions on HDD replacement.
2. We will notify you of the procedure for reinstalling (updating) the instruction manual on the
HDD.
1-1. Cautions on HDD Replacement
The data shown in “1-2.Data Stored in HDD” are stored in the HDD of the copier/printer
machine. If the HDD subject to replacement operates normally, the data in the HDD can
be backed up, so back up the data by following the procedure “1-3.Procedure for
Replacing the HDD”, and then replace the HDD.
If the HDD does not operate normally, the data in the HDD cannot be backed up.
Type of data
Before installation
(when the machine
is factory-set)
After installation
(after use by user)
Data
backup
Backup method
Data
reinstallation
Person in
charge of
reinstallation
e-instruction manual
Available
Available
Cannot be
backed up
*1
Can be
reinstalled
Serviceman
Address book
Unavailable
Available
Can be
backed up
Sim56-2/device cloning
Can be
reinstalled
Serviceman
Image send registration
data (e.g., source
information, metadata)
Unavailable Available
Can be
backed up
Sim56-2/device cloning
Can be
reinstalled
Serviceman
User authentication
Unavailable
Available
Can be
backed up
Sim56-2/device cloning
Can be
reinstalled
Serviceman
JOB LOG
Unavailable
Available
Can be
backed up
Operation on a Web page
Cannot be
reinstalled
---
Job completion list
Unavailable
Available
Cannot be
backed up
Unavailable
Cannot be
reinstalled
---
Input profile (printer)
(Registrations from the
user WEB page of
./app_profile.html)
Unavailable Available Can be
backed up
Operation on WEB
Can be
reinstalled
Serviceman
or user
Output profile (printer)
(Registrations from the
service Web page of
./service_output_profile.
html)
Unavailable Available
Cannot be
backed up
Unavailable
Can be
reinstalled
Serviceman
User font (added)
Unavailable
Available
Cannot be
backed up
Unavailable
Can be
reinstalled
Serviceman
or user
User macro
Unavailable
Available
Cannot be
backed up
Unavailable
Can be
reinstalled
Serviceman
or user
Document filing
Unavailable
Available
Can be
backed up
Operation on a Web page
Can be
reinstalled
Serviceman
or user
1-2.Data Stored in HDD
*1: You cannot back up "e-instruction manual", but you can reinstall it.
(Execute Sim49-3 to reinstall "e-instruction manual" from USB memory on the HDD.)
1-3.Procedure for Replacing the HDD
a) The following describes the procedure for replacing the old HDD when the data stored in
the HDD cannot be backed up.
When using the blank HDD (service part)
When using the used HDD (used by the same
model)*
model)*
(1) Install the HDD on the copier/printer
machine and then power on the machine.
Automatic format starts.
Automatic format starts.
(1) Install the HDD on the machine and then
power on the machine.
(2) Trouble code "U2-05" appears. Release
this code by using Sim16.
(2) Trouble code "U2-05" appears. Release
this code by using Sim16.
(3) The blank HDD need not be formatted by
using Sim because it is automatically
formatted.
formatted.
(3) Initialize the data stored in the HDD by using
Sim62-1.
Initialize the instruction manual storage area
by using Sim62-13.
(4) Execute Sim66-10 to clear FAX image memory.
Clear FAX image memory to coordinate HDD data with image-related memory, thereby preventing a
malfunction.
(Besides the FAX model, models that use a scanner and IFAX also need memory clear.)
(5) Reinstall e-instruction manual data.
Install instruction manual data on the HDD by using Sim49-3. (Use USB memory. The details are
given later.)
This is the end of HDD replacement. At this point, the HDD status is the same as the factory
default setting.
* When the used HDD is replaced, the HDD used by other models is automatically formatted
after the copier/printer machine is started.
However, the HDD used by MX-2300 Series, MX-2700 Series, MX-3500 Series, MX-4500
Series, MX-5500 Series, MX-620* Series, or MX-700* Series is not automatically formatted.
b) The following describes the procedure for replacing the old HDD when the data stored in
the HDD can be backed up.
HDD when the data stored in the HDD can be backed up. When using the used HDD (used by the same model)*
(1) Back up the data stored in the old HDD. (Support by serviceman)
(1) Back up the data stored in the old HDD. (Support by serviceman)
Back up the following data to USB memory by using Sim56-2 or to your PC via device cloning:
Data that can be backed up: Address book, image send registration data, and user authentication
(2) Back up the data stored in the old HDD. (Support by user or serviceman)
Back up the following data to your PC via operation on a Web page:
Data that can be backed up: Document filing data, JOB LOG, input profile (printer)
This is the end of data backup.
(3) Install the HDD on the copier/printer machine and
then turn on the machine.
Automatic format
starts.
(3) Install the HDD on the copier/printer machine and
then turn on the machine.
(4) Trouble code "U2-05" appears. Release this code
by using
Sim16.
(4) Trouble code "U2-05" appears.
Release this code
by using Sim16.
(5) The blank HDD need not be formatted by using
Sim because it is automatically formatted.
(5) Initialize the data stored in the HDD by using Sim62-1.
Initialize the instruction manual storage area by
using Sim62-13.
(6) Execute Sim66-10 to clear FAX image memory.Clear FAX image memory to coordinate HDD data with image-
related memory, thereby preventing a malfunction.(Besides the FAX model, models that use a scanner and
IFAX also need memory clear.)
(7) Reinstall e-instruction manual data.Install instruction manual data on the HDD by using Sim49-3.
(Use USB memory. The details are given later.)
(8) Import data from USB memory.
Import data by using Sim56-2 (For data backup to your PC via device cloning, import data from a Web page.)
Data that can be imported: Address book, image send registration data, user authentication
(9) Import data from your PC via operation on a Web page.
Data that can be imported: Document filing data, input profile (printer), output profile (printer), user font, user
macro
(JOB LOG can be backed up but cannot be imported.)
Sharp Electronics (UK) Ltd., Technical Services Group
CCE301R
This is the end of HDD replacement.
2. Procedure for Reinstalling (Updating) Instruction Manual Data Stored in HDD
[Procedure]
Download instruction manual data by using the Web site (Tech-DS homepage) utility.
Upload the downloaded data to the copier/printer machine by using the USB memory
device. (For details, see Sim49-3.)
At this time, copy data to the USB memory device as is without changing the hierarchy of
the downloaded files.
(Besides instruction manual data (**.pdf), uploading to the copier/printer requires
xxx_pdf_fax.idx, xxx_pdf.idx, and version.txt.)
If data already exists in the HDD when data is uploaded from USB memory to the HDD, the
files in USB memory are compared with the files in the HDD and only the files meeting the
following conditions are written to the HDD:
- The file sizes differ.
- The timestamps differ.
- Files exist only on USB memory.
- This operation updates and adds files to the HDD but does not delete them. For this
reason, if the contents of the files in the HDD are unknown, format the instruction manual
area (Sim62-13) before updating instruction manual data.
Sharp Electronics (UK) Ltd., Technical Services Group
CCE301R
Sharp Electronics (UK) Ltd., Technical Services Group
CCE301R
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