Sharp AR-PB2A (serv.man11) FAQ ▷ View online
ARPB2FAQ v3.doc
- 14 -
03/07/00
Q.. What is the AR-PB2a?
A. The AR-PB2a is an enhanced version of the AR-PB2 & ARPB2+ Printer Board released to
support the AR287/337/407/507. The hardware is identical but the firmware is different. Existing
AR-PB2 Printer Boards can be upgraded to an AR-PB2a through a simple flash memory
upgrade. The BOOT flash memory needs to be updated to v2.04 and the Program/Font flash
memory to v4.37. The ARPB2a has now replaced the ARPB2+.
AR-PB2 Printer Boards can be upgraded to an AR-PB2a through a simple flash memory
upgrade. The BOOT flash memory needs to be updated to v2.04 and the Program/Font flash
memory to v4.37. The ARPB2a has now replaced the ARPB2+.
There are important points that you should be aware of:
• Only the ARPB2a can be installed in an AR287/337/407/507. If an ARPB2 or ARPB2+ is
installed, an “F9” error will occur.
• An existing ARPB2 or ARPB2+ installed in an AR250/280/285/286/335/336/405/505 can
be upgraded into an ARPB2a. The Boot & Program /Font firmware within the printer board
will require updating to Boot v2.04 and Program/Font v4.37. This is advisable as you then
benefit from any bug fixes that are included in the later firmware and v4 printer drivers.
will require updating to Boot v2.04 and Program/Font v4.37. This is advisable as you then
benefit from any bug fixes that are included in the later firmware and v4 printer drivers.
• When upgrading the printer board firmware to v2.04/4.37 it is very important to follow the
correct upgrade instructions. Please ensure you download and read the new modified
Flash Upgrade procedure. If the correct upgrade procedure is not followed, the
printer board could be made unusable and re-flashing is then impossible.
Flash Upgrade procedure. If the correct upgrade procedure is not followed, the
printer board could be made unusable and re-flashing is then impossible.
• The ARPB2a firmware can be downloaded from the Sharp Technical Web site and can be
found in the Copier/ARProduct/ARPB2a area.
• The updated v4 printer drivers should be used in conjunction with the ARPB2a printer
board.
• Previous versions of printer driver must be removed prior to the installation of the
new v4 driver. Version 2 and version 3 drivers will conflict and may cause unpredictable
results.
results.
• To obtain the advanced features of the ARPB2a, the ARNC3D Network Card firmware
must also be upgraded to v5.55a. This firmware is included on the ARPB2a CDRom or can
be downloaded with the instructions from the Copier/ARProduct/NC3D area of the Sharp
Technical Web.
be downloaded with the instructions from the Copier/ARProduct/NC3D area of the Sharp
Technical Web.
• All ARPB2 stock has been updated and so only the ARPB2a can now be purchased.
Q.. What features does the ARPB2a offer ?
A.
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• PCL5e, PCL6, and PS2 (Version 4) printer drivers
• Printer Administration Utility v2.3
• Status Monitor v2
• Windows 2000 PPD’s
When the ARPB2a is fitted to the AR287/337/407/507 the following additional advanced features
can also be utilised;
can also be utilised;
• Secure
Printing
• Confidential
Printing
• Print
Job
Auditing
• Tandem Printing ** (not AR287)
• Status/Alerts
By
Email
• Internal Network Scanning (with additional ARNS1 & additional 32MB RAM)
ARPB2FAQ v3.doc
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03/07/00
Q.. Is scanning built in to the new AR287/337/407/507 copier range ?
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ARPB2FAQ v3.doc
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03/07/00
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Q.. Print Jobs may appear in an NT Queue but never be printed
A. A. If a print job is stuck in an NT printer queue and cannot be deleted, please refer to the
Microsoft Knowledge Base article Q162365 using the following URL.
http://support.microsoft.com/support/kb/articles/q162/3/65.asp
Q.. NT Application Error indicates SPOOLSS.exe when printing
A. When you attempt to print or configure the printer in Windows NT, the following error message
can appear.
An application error has occurred and the application error log is being generated.
SPOOLSS.EXE
Exception: access violation (0xc0000005), address: <Hex address>
SPOOLSS.EXE
Exception: access violation (0xc0000005), address: <Hex address>
Please refer to the Microsoft Knowledge Base article Q147347 using the following URL.
http://support.microsoft.com/support/kb/articles/q147/3/47.asp
Q.. How to move the NT Page and Spool files
A. This Microsoft article describes how to move the paging file and print spooler to another hard
Disk of the Windows NT computer. Please refer to the Microsoft Knowledge Base article
Q123747 using the following URL.
Q123747 using the following URL.
http://support.microsoft.com/support/kb/articles/q123/7/47.asp
Q.. An NT Print Job using LPR may cause the Windows NT TCP/IP service to
hang
hang
A. After a print job is sent from a Windows NT computer using LPR to the printer, the TCP/IP print
server service may stop responding (hangs) and can cause over 90% CPU useage in the
TCP/IP printing service. Please refer to the Microsoft Knowledge Base article Q197253 using
the following URL.
TCP/IP printing service. Please refer to the Microsoft Knowledge Base article Q197253 using
the following URL.
http://support.microsoft.com/support/kb/articles/q197/2/53.asp
ARPB2FAQ v3.doc
- 16 -
03/07/00
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Q.. Print Jobs may appear in an NT Queue but never be printed
A. A. If a print job is stuck in an NT printer queue and cannot be deleted, please refer to the
Microsoft Knowledge Base article Q162365 using the following URL.
http://support.microsoft.com/support/kb/articles/q162/3/65.asp
Q.. NT Application Error indicates SPOOLSS.exe when printing
A. When you attempt to print or configure the printer in Windows NT, the following error message
can appear.
An application error has occurred and the application error log is being generated.
SPOOLSS.EXE
Exception: access violation (0xc0000005), address: <Hex address>
SPOOLSS.EXE
Exception: access violation (0xc0000005), address: <Hex address>
Please refer to the Microsoft Knowledge Base article Q147347 using the following URL.
http://support.microsoft.com/support/kb/articles/q147/3/47.asp
Q.. How to move the NT Page and Spool files
A. This Microsoft article describes how to move the paging file and print spooler to another hard
Disk of the Windows NT computer. Please refer to the Microsoft Knowledge Base article
Q123747 using the following URL.
Q123747 using the following URL.
http://support.microsoft.com/support/kb/articles/q123/7/47.asp
Q.. An NT Print Job using LPR may cause the Windows NT TCP/IP service to
hang
hang
A. After a print job is sent from a Windows NT computer using LPR to the printer, the TCP/IP print
server service may stop responding (hangs) and can cause over 90% CPU useage in the
TCP/IP printing service. Please refer to the Microsoft Knowledge Base article Q197253 using
the following URL.
TCP/IP printing service. Please refer to the Microsoft Knowledge Base article Q197253 using
the following URL.
http://support.microsoft.com/support/kb/articles/q197/2/53.asp
