Sharp AR-PB2A (serv.man11) FAQ ▷ View online
ARPB2FAQ v3.doc
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03/07/00
Q. Why when printing from an Apple Macintosh computer can I experience
Postscript errors or locking up of the copier with "Processing Print Data"
displayed.
Postscript errors or locking up of the copier with "Processing Print Data"
displayed.
A. If the customers document is in a Binary format, then the symptoms above could be experienced.
Support for Binary formatted documents was not in the initial specification of the product and so the
hardware could experience problems printing this format of data. As a workaround the documents
being printed had to be saved and printed in an ASCI format.
Support for Binary formatted documents was not in the initial specification of the product and so the
hardware could experience problems printing this format of data. As a workaround the documents
being printed had to be saved and printed in an ASCI format.
As a permanent fix, ensure that the AR-PB2 Program/Font Flash Memory is at least v2.32.
Q. I Can only print one page when using a HP Jet Direct External Print Server
or alternative External Print Server device.
or alternative External Print Server device.
A. An external print server device may be used in some installations instead of a Sharp provided
Network Card. In this instance, the printer may be connected to the external device using a Parallel
cable and the external print server will then have a direct network connection onto the network.
Network Card. In this instance, the printer may be connected to the external device using a Parallel
cable and the external print server will then have a direct network connection onto the network.
During parallel communication, some external print servers do not send the "Select In" signal to the
printer. If this is the case then the printer will print the first page but not any subsequent pages. To
overcome this symptom, enter the printers simulation mode and change the select-in signal setting
67-11 from 0=On to 1=Off. This will overcome the symptom and allow more than one page to be
printed. Note however that it will disable bi-directional communication and Plug and Play capabilities
within the printer.
printer. If this is the case then the printer will print the first page but not any subsequent pages. To
overcome this symptom, enter the printers simulation mode and change the select-in signal setting
67-11 from 0=On to 1=Off. This will overcome the symptom and allow more than one page to be
printed. Note however that it will disable bi-directional communication and Plug and Play capabilities
within the printer.
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Q. When the printer is powered on, the network card prints numerous
configuration pages instead of just one.
configuration pages instead of just one.
A. When the AR-NC3D network card is fitted to an AR-PB2 printer board that was purchased prior
to September 1999, a modified relay connector PWB that sits on the AR-PB2 printer board between
the printer board and the AR-NC3D network card will be required.
to September 1999, a modified relay connector PWB that sits on the AR-PB2 printer board between
the printer board and the AR-NC3D network card will be required.
The modified relay connector PWB has the addition of a capacitor to overcome the possible
generation of noise leading to potential occurrences of printing problems.
generation of noise leading to potential occurrences of printing problems.
How to distinguish between the old and new relay connector PWB's.
Old relay connector PWB
New relay connector PWB
Without white marking
With white marking
Part Code: CPWBN1277FC52
How to distinguish between the old and new AR-PB2 Printer Board kits.
Red Underline added
The modified relay connector PWB can be ordered using part code: CPWBN1277FC52. Price Rank
"AL". The modified relay connector PWB will be factory fitted to all AR-PB2's from September 1999.
"AL". The modified relay connector PWB will be factory fitted to all AR-PB2's from September 1999.
Q. The copier takes up to 5 minutes to print out a network configuration test
sheet out even though the copier is not installed on a Novell NetWare
network or using any form of IPX/SPX protocol?
sheet out even though the copier is not installed on a Novell NetWare
network or using any form of IPX/SPX protocol?
A. If the copier is only being used with the TCP/IP protocol, the time taken for the initial print out the
network card configuration page can be reduced by disabling NetWare and IPX/SPX support within
the network card. This can be done from the copiers control panel by accessing, Print
Mode/Offline/Menu/Network settings and then un-checking the Enable NetWare option.
network card configuration page can be reduced by disabling NetWare and IPX/SPX support within
the network card. This can be done from the copiers control panel by accessing, Print
Mode/Offline/Menu/Network settings and then un-checking the Enable NetWare option.
AR-PB2
Serial Number
ARPB2FAQ v3.doc
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03/07/00
Q. At installation, the network card fails to logon to a Novell NetWare file
server.
server.
A1. Ensure that the Print Server Name set in the network card exactly matches the same name
specified on the Novell NetWare server.
specified on the Novell NetWare server.
A2. If a Directory Services Context setting has been made in the network card, ensure that it does
not start with a full stop. I.e.
not start with a full stop. I.e.
Note: The name specified below is only an example.
• .nis.manchester.uk =
Wrong
• nis.manchester.uk =
Correct
A3. If the network card has previously been installed and used on a network, ensure that the card
is reset to factory default prior to configuration on the second network. This is so that the network
card can automatically sense the frame type that is being used on this second network. Automatic
sensing of the frame type is only performed the very first time the card is powered on. If the copier
is moved between networks and the second network is using a different frame type, without a
factory default the network card will not be capable of accepting or interpreting the data packets.
is reset to factory default prior to configuration on the second network. This is so that the network
card can automatically sense the frame type that is being used on this second network. Automatic
sensing of the frame type is only performed the very first time the card is powered on. If the copier
is moved between networks and the second network is using a different frame type, without a
factory default the network card will not be capable of accepting or interpreting the data packets.
Q. I am experiencing intermittent printing problems when printing using the
IPX Peer-Peer Redirector software.
IPX Peer-Peer Redirector software.
A. Intermittent printing problems have been experienced with the IPX Peer-Peer Redirector
software that is bundled on the floppy disks with the AR-NC1D. This software has subsequently
been updated to Version 1.3, and can be obtained from the Sharp Technical Web Site.
software that is bundled on the floppy disks with the AR-NC1D. This software has subsequently
been updated to Version 1.3, and can be obtained from the Sharp Technical Web Site.
Note: Although this IPX Peer-Peer redirector is capable of being used on a Windows NT system,
the LPR printing facility that utilises the TCP/IP protocol and comes bundled with Windows NT
should be the preferred option for a Windows NT environment.
the LPR printing facility that utilises the TCP/IP protocol and comes bundled with Windows NT
should be the preferred option for a Windows NT environment.
Q. I cannot change any settings within the Network Card.
A. If you experience problems writing settings to the network card when using the MAP software,
ensure that you are using the later version of this software (Available from the AR-NC1D/AR-NC3D
area of the Sharp Technical Web). The version distributed on the floppy disc is version 2.04, this
has been updated to version 3.2. Also ensure that you are entering the correct network card
password, which is "sysadm"(In lowercase).
ensure that you are using the later version of this software (Available from the AR-NC1D/AR-NC3D
area of the Sharp Technical Web). The version distributed on the floppy disc is version 2.04, this
has been updated to version 3.2. Also ensure that you are entering the correct network card
password, which is "sysadm"(In lowercase).
Q. The MAP software that I am using to communicate to the copiers Network
Card does not display the copier in its drop down list.
Card does not display the copier in its drop down list.
A. If you are using the MAP software that is found on the bundled floppy disc you are using version
2.04. These symptoms may occur with this version of MAP. To overcome these symptoms,
download the updated version of MAP from the AR-NC1D area of the Sharp Technical Web.
2.04. These symptoms may occur with this version of MAP. To overcome these symptoms,
download the updated version of MAP from the AR-NC1D area of the Sharp Technical Web.
This later version of MAP (version 3.2) can be used on both TCP and IPX networks. It does
however require both TCP and a web browser to also be installed.
however require both TCP and a web browser to also be installed.
Q. Why can't I create a bindery print server when logged into NetWare 4.1 ?
A. You need to be logged into a NetWare 3.xx server In order to create a bindery print server.
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Q. Can the printer be connected to a Token Ring Network ?
A. Using a third party Token Ring external print server the printer can be connected to a Token Ring
network. There are many Token Ring devices available however we would recommend the AXIS
640 or 660 products. To find out more information about these products click on the following link
http://www.uk.axis.com/products/print_servers/selectguide.html.
network. There are many Token Ring devices available however we would recommend the AXIS
640 or 660 products. To find out more information about these products click on the following link
http://www.uk.axis.com/products/print_servers/selectguide.html.
Q.. How can I connect to Coax 10Base2 cable using the ARNC3D 10/100
network card ?
network card ?
A. Dlink manufacture a product called the DE-855 Ethernet Media Converter. This device is a very
compact, lightweight media converter that has a 10Base2 and 10BaseT connection. With this, a
length of Cat3 or Cat5 UTP cable can be attached between the printer and the converter. The
10Base2 BNC connection can then be used to connect the converter on to the customers 10Base2
network. This device is available from many outlets, including Dabs Direct on 0800-1385118. For
further information on the product, look at http://www.dlink.co.uk/products/trans/de855.html.
compact, lightweight media converter that has a 10Base2 and 10BaseT connection. With this, a
length of Cat3 or Cat5 UTP cable can be attached between the printer and the converter. The
10Base2 BNC connection can then be used to connect the converter on to the customers 10Base2
network. This device is available from many outlets, including Dabs Direct on 0800-1385118. For
further information on the product, look at http://www.dlink.co.uk/products/trans/de855.html.
Q.. Can the in-built audit accounts be used when printing?
A. No, the copiers audit accounts do not have any relevance when printing. If a user wants to
monitor and account for there printing, or have secure printing, a third party software suite from a
company called software metrics can be used. For further information on this software please
contact the NIS Systems Support Hotline on 0161-204-2555.
monitor and account for there printing, or have secure printing, a third party software suite from a
company called software metrics can be used. For further information on this software please
contact the NIS Systems Support Hotline on 0161-204-2555.
Q.. What was the AR-PB2+?
A. The AR-PB2+ was an enhanced version of the AR-PB2 Printer Board. The hardware is identical
but the firmware is different. Existing AR-PB2 Printer Boards could be upgraded to an AR-PB2+
through a simple flash memory upgrade. The BOOT flash memory needs to be updated to v1.12
and the Program/Font flash memory to v3.22. The ARPB2a has now replaced the ARPB2+.
but the firmware is different. Existing AR-PB2 Printer Boards could be upgraded to an AR-PB2+
through a simple flash memory upgrade. The BOOT flash memory needs to be updated to v1.12
and the Program/Font flash memory to v3.22. The ARPB2a has now replaced the ARPB2+.
Q.. What were the benefits of the AR-PB2+?
A. When an additional 32mb memory SIMM is fitted to an AR-PB2+, the firmware used to run the
printer board can then be loaded into RAM instead of keeping it in flash memory. As RAM provides
a faster access time, the result is that the ripping speed of an AR-PB2+ can be 30-50% greater than
the equivalent AR-PB2.
printer board can then be loaded into RAM instead of keeping it in flash memory. As RAM provides
a faster access time, the result is that the ripping speed of an AR-PB2+ can be 30-50% greater than
the equivalent AR-PB2.
When a AR-PB2+ was ordered from Sharp, the printer board also included a CDROM with updated
v3 printer drivers, additional PCL6 print drivers, Sharp Administration, Status Monitor and NWSetup
utility software and an integrated automatic print driver installer. All these drivers/utilities can be
obtained from the Sharp Technical Web, AR Product, ARPB2 area.
v3 printer drivers, additional PCL6 print drivers, Sharp Administration, Status Monitor and NWSetup
utility software and an integrated automatic print driver installer. All these drivers/utilities can be
obtained from the Sharp Technical Web, AR Product, ARPB2 area.
Click on the first or last page to see other AR-PB2A (serv.man11) service manuals if exist.