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This chapter contains information to help you make efficient use of the

fax features of the machine, including solutions to common problems.

Page

WHEN A TRANSACTION REPORT IS PRINTED ................................. 7-2

VIEWING THE COMMUNICATION ACTIVITY REPORT ...................... 7-3

WHEN AN ALARM SOUNDS AND A WARNING MESSAGE IS

DISPLAYED ........................................................................................... 7-3

PROBLEMS AND SOLUTIONS ............................................................. 7-4

The machine has been set to automatically print a Transaction Report when a transmission is not successful or when
the Broadcast transmission function is used. The Transaction Report informs you of the result of the operation. When
the machine prints a Transaction Report, be sure to check the contents.
The initial settings (factory settings) for printing Transaction Reports are indicated by shading 

 below. You can

use the key operator program to change the settings (page 8-5).

• Single sending: Print out all report / Print out error report only / No printed report

• Receiving: Print out all report / Print out error report only / No printed report

• Broadcasting: Print out all report / Print out error report only / No printed report

• Confidential reception: Print out notice page / Not print out notice page

The Transaction Report shows the date of transmission, the time transmission began, the other party's name, the
duration of the operation, the number of pages, and the result.

NOTES
• The list count appears in the "#" column of the Transaction Report and a serial number appears in the FILE column. (These

numbers are not related to the transaction.)

• When a transmission error occurs, a portion of the original document is printed along with the Transaction Report. You can

set the machine to not print the original using the key operator program (page 8-5).

■

Information such as the type of transmission and type of error appears in the TYPE/NOTE column of the Transaction
Report. The following notes may appear.

Note

Explanation

OK

The transaction was completed normally.

G3

Communication took place in G3 mode.

ECM

Communication took place in G3 ECM mode.

SG3

Communication took place in Super G3 mode.

FW.

The received data was forwarded.

NO RESPONSE

No response from the receiving party.

BUSY

Transmission was not possible because the other party was already using the line.

CANCEL

A transmission was canceled while in progress, or a stored transmission job was canceled.

P. FAIL

A power failure occurred during the transaction.

MEMORY OVER

The memory became full during quick on-line transmission.

MEM. FULL

The memory became full during reception.

LENGTH OVER

The transmitted document was over 59" long and therefore could not be received.

ORIGINAL ERROR

Manual transmission was not successful because a jam occurred.

PASS# NG

The connection was broken because the polling passcode was not correct.

NO RX POLL

The machine that was polled does not have a polling function.

RX POLL FAIL

The other machine refused the polling operation, or your machine broke the connection
when polled because no data was in memory.

NO F-CODE POLL

The other machine refused an F-code polling operation, or your machine broke the connection
when polled because no data was in its F-code memory polling box.

RX POLL# NG

Your machine broke the connection because the other machine specified an F-code polling
sub-address that does not exist in your machine.

F PASS#  NG

Your machine broke the connection because an incorrect passcode was sent for an F-code transmission.

BOX NO. NG

Your machine broke the connection because the specified sub-address for an F-code memory box does not exist.

F POLL PASS# NG

Your machine broke the connection because the other machine sent an incorrect passcode for F-code polling.

RX NO F-CODE POLL

F-code polling was attempted, however, the other machine did not have an F-code polling memory box.

NO F FUNC

F-code transmission was attempted, however, the other machine does not support F-code communication.

NO F-CODE

An F-code transmission was refused by the other machine because of an incorrect sub-address or other reason.

M. BOX: [xxxxxx]

Data was received to a confidential or relay broadcast memory box, or data was sent from a

••••••

memory polling box.
The name of the memory box appears in [xxxxxx], and the type of F-code operation (relay
request reception, polling memory transmission, or confidential reception) appears in ••••••.

FAIL xx(xxxx)

The communication handshake signals or image signals were distorted due to line conditions
or other reasons, and communication was not successful.
First two digits of communication error number: Error code from 00 to 31 appears.
Last four digits of communication error number: Codes for use by service technicians.

Alarms and display messages alert you to the condition of the machine during operation. If one of the following
messages appears, respond as indicated in the table.

Printing cannot take place because the
machine is out of suitable paper.

The machine is out of toner and the
received document cannot be printed.

The original jammed in the scanner unit
while being scanned.

The memory became full while the
original was being scanned.

The other party's line is busy.

Polling is not possible because there is
not enough space in memory.

The party you attempted to poll was not
a fax machine.

The transmission did not end normally
due to a communication error and a
Transaction Report was printed.

The transmission did not end normally
due to a communication error and a
Transaction Report was printed.

Manual reception was not possible
because there was not enough free
space in memory.

The indicated cover is open.

The self-diagnosis function has activated
and automatically stopped operation. An
error code appears in xx-xx.

Add the indicated paper.

Replace the toner cartridge.

Reload the indicated
original.

Send only the pages that were
already scanned, or cancel the
entire transmission.

Try the transmission again.

Tr y polling again after
currently stored jobs are
completed.

Check to make sure the
number you are dialing is
a fax number.

Check the contents of the
Transaction Report and then
try the transmission again.

Check the contents of the
Transaction Report and then
try the transmission again.

Try manual reception again
after currently stored jobs
have been completed.

Close the indicated cover.

Turn off the power and then
turn it back on. If the same
message still appears,
contact your dealer.

Printer

manual, 1-16

Printer

manual, 1-25

1-7

2-4

2-4

-

1-5

7-2

7-2

-

-

7-3 and 7-4

OPEN TRAY x AND ADD xxxxxxxx
PAPER.

THE LINE WAS BUSY. FAX TRANSMISSION
WAS SUSPENDED.

PLEASE RETURN xx ORIGINALS TO THE
DOCUMENT FEEDER, THEN PRESS [START].

THE MEMORY BECOMES FULL.
SEND SCANNED DATA? OR CANCEL THE JOB?

CHANGE THE TONER CARTRIDGE.

CLOSE THE xxxx COVER.

CLOSE THE DOCUMENT FEEDER.

CLOSE THE LOWER LEFT SIDE COVER.

CALL FOR SERVICE. CODE:xx-xx
FAX FUNCTION TROUBLE.

POLLING IS NOT POSSIBLE WITH
THE AVAILABLE MEMORY.

POLLING IS AVAILABLE ONLY FOR FAX.

THE FOLLOW DATA COULD NOT BE SENT.
PLEASE GIVE THIS TRANSACTION REPORT TO SENDER.

TRANSMISSION ERROR OCCURRED AT SOME RECEIVERS.
PLEASE GIVE THIS TRANSACTION REPORT TO SENDER.

MANUAL RECEIVE IS DISABLED
DUE TO OUT OF MEMORY.

Your machine keeps a record of the most recent 50 transactions (both transmissions and receptions) that were
performed. The record includes the date of the transaction, the other party's name, the duration, and result. You can
have the report automatically printed when the number of transactions exceeds 50, or at a specified time. This allows
you to check the machine's activity at regular intervals.
The machine is initially set (factory setting) to not print the report. To have the report printed, change the setting with
the key operator program (page 8-5).

NOTES
• After printing, the data is cleared from memory, so the report cannot be printed a second time.
• Refer to the table in "When a Transaction Report is printed" on the previous page for the notes that appear in the TYPE/NOTE column.

* Printer manual : "Operation manual (for printer operation and general information)"

If the fax features do not operate normally, please check the following.

Check

Is the fax power switch turned on?

Is the correct dial mode set for your
line?

Is the telephone line properly connected?

Is the main switch turned on?

Is the machine in fax mode?

Does the receiving fax machine have
paper?

Does the receiving machine support
G3 transmission?

Are the sub-address and passcode correct?

Is the receiving machine ready to receive?

Is the original within the range of
transmittable documents?

Was the original placed so that the
correct side is scanned?

If the receiving machine is using
thermal paper, was the thermal paper
loaded with the wrong side out?

Were line conditions poor due to
thunder or another reason?

Were the resolution and exposure
settings suitable?

Is the machine's clock set to the
correct time?

Does a message appear in the display
instructing you to add toner or paper?
(Printing is not possible.)

Was the wrong side of the original
scanned in the transmitting machine?

Is the original faint?

Were line conditions poor due to
thunder or another reason?

Is the document glass or the scanner
in the scanning unit dirty?

Is the volume set to "low"?

Has the ringer volume been turned
off?

Solution

Turn on the fax power switch.

Check your line and set the
correct dial mode.

Check the connections.

Turn the main switch on.

Press the IMAGE SEND key to
set the machine to fax mode.

Check with the operator of the
receiving machine.

Check the transmittable sizes.

Make sure the original is
placed so that the correct side
is scanned.

Check with the operator of the
other machine.

Try the transmission again.

Check the resolution and
exposure settings.

Set the clock to the correct
time.

Restore printing capability as
instructed by the display
message. Printing will begin.

Check with the operator of the
transmitting machine.

Ask the other party to re-send
the document using a suitable
exposure setting.

Ask the other party to send the
document again.

Clean the document glass or the
scanner in the scanning unit.

Set the speaker volume to
"medium" or "high".

Set the ringer volume to "low",
"medium", or "high".

Page

0-1

8-4

Printer manual,0-7

Printer manual,1-4

1-3, 2-2

-

1-8

1-7

-

-

1-9 and 1-10

Printer

manual, 3-6

7-3

-

-

-

Printer

manual, 4-12

8-5

8-5

Problem

The machine does not operate.

Dialing is not possible.

Transmission is not
possible.

The transmitted image
prints out blank at the
receiving side.

The transmitted image is
distorted.

Transmission does not take
place at the specified time.

Printing does not take place
after reception.

A received image prints out
blank.

The received image is faint.

The received image is
distorted.

White or black lines appear
in the transmitted image.

A dial tone is not heard
through the speaker.

A ringing sound is not
made.

T

elephone

* Printer manual : "Operation manual (for printer operation and general information)"