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97

Shading Sheet 
Information

1.Click “Shading Sheet Information” on the main menu.
2. Check the Shading Sheet part no.

—

Download the 
latest version

1.Click “Download the latest version” to open the site for 

Panasonic scanner products that provides the scanner 
software to be downloaded.

—

Error Log

1.Click “Error Log” to open “Save As” dialog-box.
2. After renaming a log file, perform “Save” to save it.

10.3.3. 

Error Log 

for the detail.

—

Select Scanner

1.Click “Select Scanner” on the main menu.
2. Select a scanner connected to the PC.

—

System Log

1.Click “System Log” on the main menu to save the scanner 

and the PC information as text files.

—

98

Without connecting the scanner to the PC, the following Scanner Service Mode can be performed. The following mechanical test is
generally used after replacing or reassembling rollers (Drive Rollers) and other mechanical parts related to feeding documents.

Entering 
Service Mode

1 Hold down the "Power" button for a second to turn on the 

scanner while pressing "Menu" and "Back" buttons. 

Blinking -> OFF 

2 Continue holding down the  "Menu" and "Back" buttons until 

the LCD displays the service mode screen.

OFF

Exiting 
Service

 Mode

1 Hold down the "Power" button for over a second to turn off the 

power.

OFF

1. Feed

1 Enter the service mode.

Blinking -> OFF 

2 Select the feed test from the service mode screen. 

Press the "Enter" button

OFF

If any document is 
already set, the feed 
test will start.

3 Set documents and press the "START/STOP" button.

OFF

4 The feed test starts and the document is fed.

Blinking

5 Press the "Back" button to return the service mode screen.

2. Shading

1 Enter the service mode.

Blinking -> OFF 

Before executing the 
shading function, be

 

sure to clean the

 

Scanning Glass (F)

 & 

(B),

 Background Plate  

(F)

 & (B), rollers, and 

conveyors related to

 

conveying

 documents. 

Don't stop the process 
by

 opening any doors 

or turning off the

 

scanner

 during the 

execution of the 

shading adjustment.

2 Set the Shading Sheet (Part No.: PJQXC0330Z-J) on the feed 

tray in landscape orientation.

OFF

3 Select the Shading from the service mode screen. 

Press the "Enter" button.

OFF

4 Paper feeding starts to execute the shading adjustment.

Blinking

5 During the adjustment, LCD shows "Shading". 

Press the "Back" button to return to the service mode screen.

Blinking -> OFF 

3. CIS LED (F)

1 Enter the service mode.

Blinking -> OFF

2 Open the scanner door.

OFF

3 Select the CIS LED (F) from the service mode screen. 

Press the "Enter" button.

OFF -> Blinking

4 Check the front LED.

Blinking

5 Press the "Back" button to stop the test and return to the 

service mode screen.

Blinking -> OFF

4. CIS LED (B)

1 Enter the service mode.

Blinking -> OFF

2 Open the scanner door.

OFF

3 Select the CIS LED (B) from the service mode screen. 

Press the "Enter" button.

OFF -> Blinking

4 Check the back LED.

Blinking

5 Press the "Back" button to stop the test and return to the 

service mode screen.

Blinking -> OFF

5. CIS LED

(Front/Back)

1 Enter the service mode.

Blinking -> OFF

2 Open the scanner door.

OFF

3 Select the CIS LED (F/B) from the service mode screen. 

Press the "Enter" button.

OFF -> Blinking

4 Check the front and back LED.

Blinking

5 Press the "Back" button to stop the test and return to the 

service mode screen.

Blinking -> OFF

6. Simulate feed

1 Enter the service mode.

Blinking -> OFF

2 Select the Simulate feed from the service mode screen. 

Press the "Enter" button.

OFF

3 Check the simulate feed.

OFF -> Blinking

4 Press the "Back" button to stop the test and return to the 

service mode screen.

Blinking -> OFF

Blinking -> OFF 

99

7. Paper feed

tray lifting

1 Enter the service mode.

Blinking -> OFF

2 Ensure there are no paper in the paper feed tray. 

Select the Paper feed tray lifting from the service mode screen. 
Press the "Enter" button.

OFF -> Blinking

3 Check the lifting of the paper feed tray.

Blinking

4 Press the "Back" button to stop the test and return to the 

service mode screen.

Blinking -> OFF

8. Exit tray lifting 1 Enter the service mode.

Blinking -> OFF

2 Ensure there are no paper in the exit tray. 

Select the Exit tray lifting from the service mode screen. 
Press the "Enter" button.

OFF -> Blinking

3 Check the lifting of the Exit tray.

Blinking

4 Press the "Back" button to stop the test and return to the 

service mode screen.

Blinking -> OFF

9. Background

plate switch-
ing

1 Enter the service mode.

Blinking -> OFF

2 Select the Background plate switching from the service mode 

screen. 

OFF -> Blinking

3 Check the switching of the background plate.

Blinking

4 Press the "Back" button to stop the test and return to the 

service mode screen.

Blinking -> OFF

100

No power

1. Power cord is not inserted correctly

Insert the power cord correctly.

2. Cables in the scanner are not 

connected properly. 
(especially around POWER Board)

Check the connection between Power Boards 
and Drive Board (CN2004, CN2001, 
CN2002).

Pay attention 
when reassem-
bling the scan-
ner.

3. Board or connection failure.

1.  Check the connections between follows.

a. POWER Board  to Harness connected 

to the CN2001, CN2002 (DRIVE Board)

b. SUB POWER Board  to Harness con-

nected to the CN2004 (DRIVE Board, 
Includes a relay connector)

c. Harness between POWER Board and 

SUB POWER Board.

d. Harness between AC inlet and SUB 

POWER Board.

2. Check output voltages of DRIVE Board.

a. CN2001-1st pin : 12V.
b. CN2001-4, 5, 7th pin : 24V.
c. CN2002-1st pin : 12V.
d. CN2002-4, 5, 7th pin : 24V.
e. CN2004-1, 2, 5, 6th pin : 12V.

3. Replace POWER Board, SUB POWER 

Board or DRIVE Board.

4. Cable of Panel board is not connected 

properly.

Check the cable between CN4000 ( PANEL 
Board) and CN16 (CONTROL Board.)

5. No image or only hourglass image on 

LCD.

Check the cable connections between  
JK4500, CN4501 (LCD Board) and JK5, 
CN17 (CONTROL Board).

6. Voltage monitoring error due to the fail-

ure of the DCDC circuit.

1. Try to replace Drive board or CONTROL 

Board.

2. If it is recovered by changing the board, 

check the DCDC output voltages and fuse 
of the board.

Scanner does not     
recognize USB         
connection.

1. USB cable is not connected properly.

1. Check the device (USB) condition of PC 

with Device Manager

2. Reconnect the USB cable, and then restart 

the scanner and PC

3. Replace the USB cable.
4. Check if the USB connector (JK1) has any 

damage.

2. USB interface circuit does not work.

1. Check the soldering of the following parts 

and the peripheral circuits on the 
CONTROL Board.
a. JK1 (USB I/F connector)
b. LF3, LF5 (Common mode filter)
c. IC8 (Common mode filter)

2. Replace the CONTROL Board.

Scanned Image 
Problems 
(ex: black line or band 
white line or band)

1. Dust on the CIS (F) or CIS (B)

Clean the glass surface.

2. Paper dust or carbon dust on the roller 

or conveyor.

Clean the roller and the conveyor.

3. CIS (F) or CIS (B) has any problem.

1. Execute "Focus" in Sec. 

  to check 

the CIS condition.

2. Check the cable between CIS, Relay Board 

and CONTROL Board.

3. Replace the CIS (F) or CIS (B).
4. Replace RELAY Board or CONTROL 

Board.