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33
Printing Problems
THE IMAGE IS TOO LIGHT OR TOO DARK
Check
Solution
Is the overall print density too light?
■ Use the setting below to change the overall print density.
Select "Setting mode (Web version)" - [System Settings] → [Image Quality
Adjustment] → [Print Image Quality] → [Quick Image Quality Adjustment]. Set
default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to
decrease the overall density.
Adjustment] → [Print Image Quality] → [Quick Image Quality Adjustment]. Set
default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to
decrease the overall density.
This setting can be set separately for color mode and monochrome mode.
Does the image (particularly a photo)
need correction?
(Windows)
need correction?
(Windows)
■ Check the settings of the printer driver.
Correct brightness and contrast with [Image Quality] on the [Color Adjustment]
tab of the printer driver. Use these settings to make simple corrections in a case
such as when image editing software is not installed on your computer.
tab of the printer driver. Use these settings to make simple corrections in a case
such as when image editing software is not installed on your computer.
COLORS ARE OFF
Check
Solution
Did you perform "Registration
Adjustment"?
Adjustment"?
■ Ask your administrator to perform "Registration Adjustment".
⇒ "Setting mode (administrator)" → [System Settings] → [Image Quality
Adjustment] → [Collective Adjustment] → [Registration Adjustment] .
If the color tones are off, perform [Auto Color Calibration (for Print)] after
finishing registration adjustment. (If the colors are still off after calibration,
repeating calibration may improve the results.)
finishing registration adjustment. (If the colors are still off after calibration,
repeating calibration may improve the results.)
⇒ "Setting mode (administrator)" → [System Settings] → [Image Quality
Adjustment] → [Common Functions] → [Auto Color Calibration (for Print)]
TEXT AND LINES ARE FAINT AND DIFFICULT TO
SEE
Check
Solution
Was color data printed in black and
white?
(Windows)
white?
(Windows)
■ Check the settings of the printer driver.
When color text and lines are printed in black and white, they may become faint
and difficult to see. To have color text or lines (areas) that could become faint
converted to black, select [Text To Black] or [Vector To Black] on the [Image
Quality] tab of the printer driver. (Raster data such as bitmap images cannot be
adjusted.)
and difficult to see. To have color text or lines (areas) that could become faint
converted to black, select [Text To Black] or [Vector To Black] on the [Image
Quality] tab of the printer driver. (Raster data such as bitmap images cannot be
adjusted.)
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34
Printing Problems
Is the overall print density too light?
■ Use the setting below to change the overall print density.
Select "Setting mode (Web version)" - [System Settings] → [Image Quality
Adjustment] → [Print Image Quality] → [Quick Image Quality Adjustment]. Set
default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to
decrease the overall density.
Adjustment] → [Print Image Quality] → [Quick Image Quality Adjustment]. Set
default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to
decrease the overall density.
This setting can be set separately for color mode and monochrome mode.
Are there fine lines in the original
data?
data?
■ Change the width of specific printed lines.
Select "Setting mode (Web version)" - [System Settings] → [Image Quality
Adjustment] → [Print Image Quality] → [Color Line Width Adjustment]. Increase
the value of default setting [5] to make the lines thicker, or decrease the value to
make the lines thinner. (Text and raster data such as bitmap images cannot be
changed.)
Adjustment] → [Print Image Quality] → [Color Line Width Adjustment]. Increase
the value of default setting [5] to make the lines thicker, or decrease the value to
make the lines thinner. (Text and raster data such as bitmap images cannot be
changed.)
PART OF THE IMAGE IS CUT OFF
Check
Solution
Does the paper size specified by the
job match the size of paper loaded
into the tray?
job match the size of paper loaded
into the tray?
■ Make sure that the paper size setting matches the size of paper loaded into the
tray.
Windows: The setting is selected in the [Paper Source] tab of the printer driver.
If [Paper Tray] is selected, check the loaded paper and the paper size setting.
Mac OS: The setting is selected in the [Page Setup] menu.
Is the print orientation setting (portrait
or landscape) correct?
or landscape) correct?
■ Set the print orientation to match the image.
Windows: The setting is selected in the [Main] tab of the printer driver.
Mac OS: The setting is selected in the [Page Setup] menu.
Are the margins set correctly in the
layout settings of the application?
layout settings of the application?
■ Select an appropriate paper size and margins in the layout settings of the
application.
If the edge of the image extends outside the printable area of the machine, the
edge will be cut off.
edge will be cut off.
THE IMAGE IS UPSIDE DOWN
Check
Solution
Are you using a type of paper
(envelopes, punch paper, etc.)
(envelopes, punch paper, etc.)
that can only be loaded in a fixed
orientation?
orientation?
■ Rotate the image 180 degrees before printing.
When the image size and paper size are the same but the orientations are
different, the orientation of the image is automatically rotated to match the paper.
However, when the paper can only be loaded in a fixed orientation, the image
may be printed upside down. In this event, rotate the image 180 degrees before
printing.
different, the orientation of the image is automatically rotated to match the paper.
However, when the paper can only be loaded in a fixed orientation, the image
may be printed upside down. In this event, rotate the image 180 degrees before
printing.
Windows: The setting is selected in "Orientation" on the [Main] tab of the printer
driver.
driver.
Mac OS: The setting is selected in the [Layout] menu of the print window.
Check
Solution
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35
Printing Problems
Is the correct binding position
selected for 2-sided printing?
selected for 2-sided printing?
■ Be sure to set the appropriate binding position.
When 2-sided printing is performed, every other page is printed upside down
when tablet binding is selected for the binding position.
when tablet binding is selected for the binding position.
Windows: The setting is selected in the [Main] tab of the printer driver.
Mac OS: The setting is selected in the [Layout] menu of the print window.
MANY GARBLED CHARACTERS ARE PRINTED
Check
Solution
Is your computer or the machine in an
unstable state?
unstable state?
■ Cancel printing, restart your PC and the machine, and try printing again.
If there is only a small amount of free space remaining in the memory or hard
drive of your PC, or if a large number of jobs have been spooled on the machine
and only a small amount of free space remains, text may be printed as garbled
characters.
drive of your PC, or if a large number of jobs have been spooled on the machine
and only a small amount of free space remains, text may be printed as garbled
characters.
To cancel printing:
• Windows:
• Windows:
Double-click the printer icon that appears at the lower right of the task bar and
click "Cancel All Documents" (or "Purge Print Documents") in the [Printer]
menu.
click "Cancel All Documents" (or "Purge Print Documents") in the [Printer]
menu.
• Mac OS:
Double-click the name of the machine in the printer list, select the job that you
wish to delete, and delete it.
wish to delete, and delete it.
• At the machine:
Tap the job status display on the operation panel, tap the [Print] tab to change
the screen, tap the key of the print job that you wish to delete, and tap the
[Stop/Delete] key. A message will appear to confirm the cancelation. Tap the
[Cancel] key.
the screen, tap the key of the print job that you wish to delete, and tap the
[Stop/Delete] key. A message will appear to confirm the cancelation. Tap the
[Cancel] key.
If some printed characters are still garbled after restarting, ask your administrator
to lengthen the timeout setting of [I/O Timeout] in the setting mode.
⇒ "Setting mode (administrator)" → [System Settings] → [Printer Settings]
to lengthen the timeout setting of [I/O Timeout] in the setting mode.
⇒ "Setting mode (administrator)" → [System Settings] → [Printer Settings]
→ [Condition Settings] → [I/O Timeout].
If garbled characters are being still printed after the above measures are taken,
remove and then reinstall the printer driver.
remove and then reinstall the printer driver.
Check
Solution
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36
CHECKLIST
Have functions been disabled by the administrator?
Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that
you can use may be restricted in your user settings. Check with your administrator.
Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that
you can use may be restricted in your user settings. Check with your administrator.
Problem
Check
Page
TRANSMISSION DOES NOT TAKE
PLACE
PLACE
Is the telephone line connected securely?
37
Is the correct dial mode set for your line?
37
Is a busy signal received?
37
Did a communication error occur?
38
Does a message appear indicating that the memory is full?
38
Does a message appear notifying you that the original size was not
detected?
detected?
38
Does the job status screen (completed jobs) or a transaction report
indicate that the transmission was not successful?
indicate that the transmission was not successful?
38
Did you place an original that is folded?
38
Are the sub-address and passcode correct? (When using F-code
communication)
communication)
38
THE TRANSMITTED FAX PRINTS
OUT BLANK AT THE RECEIVING
SIDE
OUT BLANK AT THE RECEIVING
SIDE
Is the original placed face up or face down correctly?
38
If the receiving machine is using thermal paper, was the thermal paper
loaded with the wrong side out?
loaded with the wrong side out?
38
THE TRANSMITTED FAX IS
REDUCED BY THE RECEIVING FAX
MACHINE
REDUCED BY THE RECEIVING FAX
MACHINE
Has the rotation sending been set?
39
TRANSMISSION DOES NOT BEGIN
AT THE SPECIFIED TIME
AT THE SPECIFIED TIME
Is the machine's clock set to the correct time?
39
Is a transmission in progress?
39
PRINTING DOES NOT TAKE PLACE
AFTER RECEPTION
AFTER RECEPTION
Does a password entry screen appear?
39
Has cut-off printing been disabled in the setting mode (administrator)?
40
Is forwarding (Inbound Routing function) enabled for a received fax?
40
MANUAL RECEPTION/POLLING
RECEPTION ARE NOT POSSIBLE
RECEPTION ARE NOT POSSIBLE
Is little free memory remaining?
40
THE RECEIVED IMAGE IS FAINT
Is the original that was faxed also faint?
40
THE MACHINE DOES NOT BEGIN
FAX RECEPTION
FAX RECEPTION
Has the reception mode been set to [Manual Reception] in the setting
mode?
mode?
41
Is little free memory remaining?
41
DIALING IS NOT POSSIBLE
Is the extension telephone connected?
41
Is the external telephone enabled in setting mode? (When an external
telephone is connected)
telephone is connected)
41
Is the line busy?
41
YOU CANNOT TALK TO THE
OTHER PARTY
OTHER PARTY
Did you dial using the speaker?
42
AN ADDRESS (A ONE-TOUCH
INDIVIDUAL KEY OR GROUP KEY)
CANNOT BE STORED
INDIVIDUAL KEY OR GROUP KEY)
CANNOT BE STORED
Has the maximum number of keys been stored?
42
AN ADDRESS (A ONE-TOUCH
INDIVIDUAL KEY OR GROUP KEY)
CANNOT BE EDITED OR DELETED
INDIVIDUAL KEY OR GROUP KEY)
CANNOT BE EDITED OR DELETED
Is the key being used in a reserved transmission or a transmission in
progress?
progress?
42
Have functions been disabled by the administrator?
42
Has your administrator enabled a function that prevents
editing/deleting?
editing/deleting?
42
I WANT TO CHECK THE
SEND/RECEIVE HISTORY
SEND/RECEIVE HISTORY
Press the [Sending History] key. (Send history only)
43
Check with the [Job Status] key.
43
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Fax Problems
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