Sharp MX-3050N / MX-3060N / MX-3070N / MX-3550N / MX-3560N / MX-3570N / MX-4050N / MX-4060N / MX-4070N (serv.man35) User Manual / Operation Manual ▷ View online
13
General Problems
Is the original a long original?
■ When using the automatic document feeder to scan a long original, set the scan
size to [Long Size].
(Note that long originals cannot be copied using the copy function.)
Is the original on thin paper?
■ Use the document glass to scan the original.
If you need to use the automatic document feeder, use [Slow Scan Mode] in
[Others] to scan the original.
[Others] to scan the original.
THE PAPER MISFEEDS
Check
Solution
Is a torn piece of paper remaining in
the machine?
the machine?
■ Follow the instructions in the touch panel to remove all paper.
Is too much paper loaded in the tray?
■ Reload the paper. Load no more than the maximum number of sheets and do not
exceed the indicator line.
► Placing the original and adding paper (page 5)
Are multiple sheets feeding at once?
■ Fan the paper well before loading it.
Are you using paper that is not within
the specifications?
the specifications?
■ Use SHARP-recommended paper.
Using paper that is for other models or special paper that is not supported may
result in misfeeds, creases, or smudges.
⇒ - "SUPPLIES" in Start Guide
For paper that is prohibited or not recommended, see User's Manual.
result in misfeeds, creases, or smudges.
⇒ - "SUPPLIES" in Start Guide
For paper that is prohibited or not recommended, see User's Manual.
Are the bypass tray guides adjusted
to the width of the paper?
to the width of the paper?
■ Adjust the bypass tray guides to the width of the paper so that they slightly
contact the sides of the paper.
► Placing the original and adding paper (page 5)
Is the bypass tray extension guide
pulled out?
pulled out?
■ When loading large-size paper, pull out the extension guide.
► Placing the original and adding paper (page 5)
Is the bypass feed roller dirty?
■ Clean the surface of the bypass feed roller.
► Maintenance (page 6)
Is A5 (5-1/2" x 8-1/2") size paper
loaded?
loaded?
■ When loading A5 (5-1/2" x 8-1/2") size paper, place the paper in the horizontal
(A5R (5-1/2" x 8-1/2"R)) orientation. (Excluding cassette 1 and the bypass tray)
Is the paper size specified?
■ If you are using a non-standard size, be sure to specify the paper size.
If the size of paper loaded into a tray was changed, be sure to check the paper
size setting.
⇒ "Setting mode" → [System Settings] → [Common Settings] → [Paper Settings]
size setting.
⇒ "Setting mode" → [System Settings] → [Common Settings] → [Paper Settings]
→ [Paper Tray Settings] → [Tray Registration]
Did you add paper to the bypass tray?
■ When adding paper, remove any paper remaining in the bypass tray, combine it
with the paper to be added, and reload as a single stack.
If paper is added without removing the remaining paper, a misfeed may result.
Are you using punched paper?
■ When using punched paper, set the paper type to punched.
⇒ "Setting mode" → [System Settings] → [Common Settings] → [Paper Settings]
→ [Paper Tray Settings] → [Tray Registration]
Check
Solution
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14
General Problems
Are you using label sheets that
cannot be used?
cannot be used?
■ Labels without a carrier sheet may stick to the transfer surface and cause a
misfeed.
PAPER DOES NOT FEED FROM THE PAPER
TRAY
Check
Solution
Is the paper loaded correctly into the
paper tray?
paper tray?
■ Set the guides to the size of the paper.
Reload the paper. Load no more than the maximum number of sheets and do not
exceed the indicator line.
exceed the indicator line.
► Placing the original and adding paper (page 5)
Has the tray been prohibited in some
modes (copy, print, fax, image send,
document filing)?
modes (copy, print, fax, image send,
document filing)?
■ Check the settings in [Paper Tray Settings] and see if checkmarks appear in the
checkboxes of each mode ([Feeding Approved Job]). Functions without a
checkmark cannot be used for printing using that tray.
⇒ "Setting mode" → [System Settings] → [Common Settings] → [Paper Settings]
checkmark cannot be used for printing using that tray.
⇒ "Setting mode" → [System Settings] → [Common Settings] → [Paper Settings]
→ [Paper Tray Settings] → [Tray Registration] → [Feeding Approved Job]
I DON'T KNOW HOW TO CHANGE THE PAPER SIZE
Check
Solution
Set the paper size used in each tray in
the tray settings.
the tray settings.
■ The "Tray Settings" key can be found in the home screen.
Tap this key to display the tray settings screen.
Tap the tray whose paper size you want to change, select the paper type, and
then tap the [Size] tab. Select the paper size and tap the [OK] key.
then tap the [Size] tab. Select the paper size and tap the [OK] key.
If you loaded a special size of paper in the bypass tray, tap the [Direct Entry] key
after tapping the [Size] tab, enter the paper size manually, and tap the [Execute]
key.
after tapping the [Size] tab, enter the paper size manually, and tap the [Execute]
key.
THE OUTPUT IS NOTICEABLY CURLED AND UNEVEN
Check
Solution
Remove the paper and turn the
opening side over.
opening side over.
■ Using a different paper type may improve the problem.
Check
Solution
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15
General Problems
THE IMAGE IS SKEWED ON THE PAPER
Check
Solution
Is too much paper loaded into the
bypass tray?
bypass tray?
■ Reload the paper. Load no more than the maximum number of sheets and do not
exceed the indicator line.
The maximum number of sheets varies depending on the paper type setting.
Are the bypass tray guides adjusted
to the width of the paper?
to the width of the paper?
■ Adjust the bypass tray guides to the width of the paper so that they slightly
contact the sides of the paper.
Are the original guides adjusted to the
width of the paper?
width of the paper?
■ Adjust the original guides to the width of the paper.
Is the control plate auxiliary block
attached to the cassette? (When
using SRA3)
attached to the cassette? (When
using SRA3)
■ Attach the control plate auxiliary block.
LINES APPEAR IN THE SCANNED IMAGE
Check
Solution
Are the scanning areas of the
document glass or automatic
document feeder dirty?
document glass or automatic
document feeder dirty?
■ Clean the scanning areas of the document glass or automatic document feeder.
► Maintenance (page 6)
Is the bypass feed roller dirty?
■ Clean the surface of the bypass feed roller.
► Maintenance (page 6)
Did you clean the main charger of the
photoconductive drum?
photoconductive drum?
■ Clean the main charger of the photoconductive drum. For details on cleaning,
refer to the User's Manual.
Did you clean the PT charger of the
primary transfer belt?
primary transfer belt?
■ Clean the PT charger of the primary transfer belt. For details on cleaning, refer to
the User's Manual.
Did you clean the laser unit?
■ Clean the laser unit. For details on cleaning, refer to the User's Manual.
SMUDGES APPEAR ON PRINTED OUTPUT
Check
Solution
Are you using paper that is not within
the specifications?
the specifications?
■ Use SHARP-recommended paper.
Using paper that is for other models or special paper that is not supported may
result in misfeeds, creases, or smudges.
⇒ - "SUPPLIES" in Start Guide
result in misfeeds, creases, or smudges.
⇒ - "SUPPLIES" in Start Guide
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16
General Problems
Are you printing on pre-punched
paper?
paper?
■ Take care that the image does not overlap the punch holes.
If the printed image overlaps the punch holes, smudges may appear on the
reverse side of the paper following 1-sided printing, or on both sides following
2-sided printing.
reverse side of the paper following 1-sided printing, or on both sides following
2-sided printing.
Does a message appear indicating the
need for maintenance?
need for maintenance?
■ Contact your dealer or nearest SHARP Service Department as soon as possible.
WHEN PRINTING ON THICK PAPER, THE PRINT
RESULT IS DIRTY FROM THE 2ND PAGE ON
Check
Solution
Has the paper type been set
correctly?
correctly?
■ Set the correct paper type in the tray settings. Make sure that the following has
not occurred:
• When using heavy paper, change the paper type in the tray settings to Heavy.
• When using heavy paper, change the paper type in the tray settings to Heavy.
(The image may disappear if rubbed.)
• Paper other than heavy paper is being used, but heavy paper is selected in the
tray settings. (This may cause creases and misfeeds.)
⇒ "Setting mode" → [System Settings] → [Common Settings] → [Paper Settings]
→ [Paper Tray Settings] → [Tray Registration]
I DON'T KNOW HOW TO CHANGE THE OUTPUT TRAY
Check
Solution
Is the output tray specified?
■ When copying, you can select the output tray in normal mode. Tap [Sort/Group]
or [Staple Sort] in the base screen of normal mode. Or, tap [Others] in the base
screen of normal mode and tap [Output Tray]. You can set the output tray in
these screens.
screen of normal mode and tap [Output Tray]. You can set the output tray in
these screens.
When printing, you can select the output tray in the printer driver. Click the
[Finishing] tab in the printer driver, and select the output tray in [Output Tray].
[Finishing] tab in the printer driver, and select the output tray in [Output Tray].
The output tray is fixed and cannot be changed when some copy or print settings
are selected. Some copy or print settings may be canceled when you change the
output tray.
are selected. Some copy or print settings may be canceled when you change the
output tray.
Check
Solution
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