Sharp MX-3050N / MX-3060N / MX-3070N / MX-3550N / MX-3560N / MX-3570N / MX-4050N / MX-4060N / MX-4070N (serv.man35) User Manual / Operation Manual ▷ View online
25
Copying Problems
2-SIDED COPYING DOES NOT TAKE PLACE
Check
Solution
Does the paper type setting of the
selected tray specify a type of paper
that cannot be used for 2-sided
copying?
selected tray specify a type of paper
that cannot be used for 2-sided
copying?
■ Check "Paper Tray Settings" in the setting mode.
⇒ "Setting mode" → [System Settings] → [Common Settings] → [Paper Settings]
→ [Paper Tray Settings] → [Tray Registration] → [Feeding Approved Job]
Check the [Tray Settings] in the home screen.
Tap the selected tray, and in the screen that appears, tap the [Paper Property]
key.
key.
If the [Disable Duplex] checkbox in the paper properties screen is
, the tray
cannot be used for duplex printing. Change the paper type to a type that can be
used for duplex printing.
used for duplex printing.
Are you using a special size or type of
paper?
paper?
■ For the paper types and sizes that can be used for two-sided copying, see
"SPECIFICATIONS" in Start Guide.
Are you copying using settings that
do not allow 2-sided copying?
do not allow 2-sided copying?
■ 2-Sided Copy can generally be combined with other modes as required,
however, some combinations are not possible. If a prohibited combination is
selected, a message will appear in the touch panel.
selected, a message will appear in the touch panel.
ROTATE COPY DOES NOT WORK
Check
Solution
Did you select the copy ratio
manually?
manually?
■ Copy using automatic ratio selection.
Are you copying using settings that
do not allow rotate copying?
do not allow rotate copying?
■ Rotate copying can generally be combined with other modes as required,
however, some combinations are not possible. If a prohibited combination is
selected, a message will appear in the touch panel.
selected, a message will appear in the touch panel.
Is "Rotation Copy Setting" disabled in
the setting mode?
the setting mode?
■ Check with your administrator.
If you are the administrator, enable [Rotation Copy Setting].
⇒ Select [System Settings] → [Copy Settings] → [Condition Settings] → [Rotation
⇒ Select [System Settings] → [Copy Settings] → [Condition Settings] → [Rotation
Copy Setting] → [Rotation Copy] in "Setting mode".
ENLARGE/REDUCE DOES NOT WORK
Check
Solution
Are the original, paper, and ratio
settings correct?
settings correct?
■ Check if the original size that appears on the screen is correct. After that, check if
the correct paper is selected. Tap the [Ratio] key and then tap the [Auto Image]
key. The appropriate ratio for the original and paper will appear.
key. The appropriate ratio for the original and paper will appear.
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26
Copying Problems
THE IMAGE IS TOO LIGHT OR TOO DARK
Check
Solution
Is the image too light?
■ Select an appropriate exposure mode for the original being copied and adjust the
exposure level manually.
Is the image too dark?
Has an appropriate exposure mode
for the original type been selected?
for the original type been selected?
■ Select one of the following modes depending on the original type. (This can be
set in normal mode.)
• Text
• Text
Use this mode for regular text documents.
• Text/Printed Photo
This mode provides the best balance for copying an original which contains
both text and printed photographs, such as a magazine or catalogue.
both text and printed photographs, such as a magazine or catalogue.
• Text/Photo
This mode provides the best balance for copying an original which contains
both text and photographs, such as a text document with a photo pasted on.
both text and photographs, such as a text document with a photo pasted on.
• Printed Photo
This mode is best for copying printed photographs, such as photos in a
magazine or catalogue.
magazine or catalogue.
• Photo
Use this mode to copy photos.
• Map
This mode is best for copying the light color shading and fine text found on
most maps.
most maps.
• Light Original
Use this mode for originals with light pencil writing.
Is the overall copy density too light?
■ Change the overall copy density with either method below.
• Changing the default setting
Select "Setting mode (Web version)" - [System Settings] → [Image Quality
Adjustment] → [Copy Image Quality] → [Quick Image Quality Adjustment]. Set
default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to
decrease the overall density.
Adjustment] → [Copy Image Quality] → [Quick Image Quality Adjustment]. Set
default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to
decrease the overall density.
• Temporarily changing the setting
Select Normal Mode (the setting cannot be changed in Easy Mode). In [Others]
→ [Quick Image Quality Adjustment], set default setting [2] to [3 (Sharp)] to
increase the overall density, or [1 (Smooth)] to decrease the overall density.
The setting is automatically reset when you return to the home screen.
→ [Quick Image Quality Adjustment], set default setting [2] to [3 (Sharp)] to
increase the overall density, or [1 (Smooth)] to decrease the overall density.
The setting is automatically reset when you return to the home screen.
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27
Copying Problems
COLORS ARE OFF
Check
Solution
Did you perform "Registration
Adjustment"?
Adjustment"?
■ Ask your administrator to perform "Registration Adjustment".
⇒ "Setting mode (administrator)" → [System Settings] → [Image Quality
Adjustment] → [Collective Adjustment] → [Registration Adjustment] .
If the color tones are off, perform [Auto Color Calibration (for Copy)] after
finishing registration adjustment. (If the colors are still off after calibration,
repeating calibration may improve the results.)
finishing registration adjustment. (If the colors are still off after calibration,
repeating calibration may improve the results.)
⇒ "Setting mode (administrator)" → [System Settings] → [Image Quality
Adjustment] → [Common Functions] → [Auto Color Calibration (for Copy)]
PART OF THE IMAGE IS CUT OFF
Check
Solution
Has an appropriate ratio been
selected for the original size and
paper size?
selected for the original size and
paper size?
■ Select an appropriate ratio setting.
Are you using an AB (inch) size
original?
original?
■ When copying an AB (inch) size original, specify the original size manually.
COPIES COME OUT BLANK
Check
Solution
Is the original placed face up or face
down correctly?
down correctly?
■ When using the document glass, the original must be placed face down. When
using the automatic document feeder, the original must be placed face up.
I WANT TO COPY MULTIPLE A4 PAGES ONTO
ONE A4 SHEET OF PAPER
Check
Solution
Use N-Up.
■ N-Up lets you reduce and copy the images of up to eight A4 pages on one sheet.
Tap the [N-Up] key.
In normal mode, you can also add borders to N-Up copies.
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28
CHECK LIST
Have functions been disabled by the administrator?
Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that
you can use may be restricted in your user settings. Check with your administrator.
Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that
you can use may be restricted in your user settings. Check with your administrator.
Problem
Check
Page
PRINTING DOES NOT TAKE PLACE
Is your PC connected correctly to the machine?
29
Is the machine connected to the same network (LAN, etc.) as your PC?
29
Is the IP address selected correctly? (Windows)
29
Are you using a printer port created using Standard TCP/IP Port?
(Windows)
29
Is your computer in an unstable state?
29
Is the machine specified correctly in the application that you are using
for printing?
for printing?
29
Are the network connection devices operating normally?
29
Is the I/O timeout setting too short?
30
Was a Notice Page printed?
30
Have functions been disabled by the administrator?
30
I DON'T KNOW HOW TO CANCEL
PRINTING
PRINTING
Follow the steps below to cancel printing
30
COLOR PRINTING DOES NOT TAKE
PLACE
PLACE
Is the color mode set to "Color"?
30
Have functions been disabled by the administrator?
30
I DON'T KNOW HOW TO SWITCH
BETWEEN COLOR AND BLACK &
WHITE PRINTING
BETWEEN COLOR AND BLACK &
WHITE PRINTING
The color mode setting is configured in the printer driver.
31
I DON'T KNOW HOW TO PRINT ON
SPECIAL MEDIA (POSTCARDS,
ENVELOPES, ETC.)
SPECIAL MEDIA (POSTCARDS,
ENVELOPES, ETC.)
Load postcards in tray 1 or the bypass tray. Load envelopes or other
special media in the bypass tray.
special media in the bypass tray.
31
2-SIDED PRINTING DOES NOT
TAKE PLACE
TAKE PLACE
Does the paper type setting of the selected tray specify a type of paper
that cannot be used for 2-sided printing?
that cannot be used for 2-sided printing?
31
Are you using a special size or type of paper?
31
Have functions been disabled by the administrator?
31
DIRECT PRINTING OF A FILE IN A
SHARED FOLDER ON A
COMPUTER IS NOT POSSIBLE
SHARED FOLDER ON A
COMPUTER IS NOT POSSIBLE
Is [IPsec Settings] enabled on the machine?
32
A TRAY, FINISHER, OR OTHER
PERIPHERAL DEVICE INSTALLED
ON THE MACHINE CANNOT BE
USED
PERIPHERAL DEVICE INSTALLED
ON THE MACHINE CANNOT BE
USED
Have the peripheral devices that are installed on the machine been
configured with the printer driver?
configured with the printer driver?
32
THE IMAGE IS GRAINY
Are the printer driver settings appropriate for the print job?
32
THE IMAGE IS TOO LIGHT OR TOO
DARK
DARK
Is the overall print density too light?
33
Does the image (particularly a photo) need correction?
(Windows)
33
COLORS ARE OFF
Did you perform "Registration Adjustment"?
33
TEXT AND LINES ARE FAINT AND
DIFFICULT TO SEE
DIFFICULT TO SEE
Was color data printed in black and white?
(Windows)
33
Is the overall print density too light?
34
Are there fine lines in the original data?
34
PART OF THE IMAGE IS CUT OFF
Does the paper size specified by the job match the size of paper loaded
into the tray?
into the tray?
34
Is the print orientation setting (portrait or landscape) correct?
34
Are the margins set correctly in the layout settings of the application?
34
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Printing Problems
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