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41
Fax Problems
THE MACHINE DOES NOT BEGIN FAX
RECEPTION
Check
Solution
Has the reception mode been set to
[Manual Reception] in the setting
mode?
[Manual Reception] in the setting
mode?
■ Set the reception mode to [Auto Reception].
When the reception mode is set to [Manual Reception], the machine will not
receive faxes automatically.
⇒ "Setting mode (administrator)" → [System Settings] → [Image Send Settings]
receive faxes automatically.
⇒ "Setting mode (administrator)" → [System Settings] → [Image Send Settings]
→ [Fax Data Receive/Forward (Manual)] → [Fax Settings] → [Receive Settings]
When [Switching from Manual to Automatic Reception] is selected in setting
mode and a fax is received in manual reception mode, the machine will
automatically switch to automatic reception after the specified number of rings
and receive the fax.
mode and a fax is received in manual reception mode, the machine will
automatically switch to automatic reception after the specified number of rings
and receive the fax.
Ask your administrator to enable this setting.
⇒ "Setting mode (administrator)" → [System Settings] → [Image Send Settings]
⇒ "Setting mode (administrator)" → [System Settings] → [Image Send Settings]
→ [Fax Settings] → [Receive Settings] → [Switching from Manual to Automatic
Reception] → [Switching to Automatic Reception] →
Reception] → [Switching to Automatic Reception] →
Is little free memory remaining?
■ Increase the amount of free memory.
• The memory contains data that has been received with the received image
check setting enabled.
• The memory contains data that has been received with confidential reception
or that is protected by a password.
• A fax is stored in the memory box.
DIALING IS NOT POSSIBLE
Check
Solution
Is the extension telephone
connected?
connected?
■ Check the connections.
Check the telephone line jack, the wall jack, and any extension adapters to make
sure that all connections are secure.
sure that all connections are secure.
Is the external telephone enabled in
setting mode?
(When an external telephone is
connected)
setting mode?
(When an external telephone is
connected)
■ Ask your administrator to enable [External Telephone Setting]/
⇒ "Setting mode (administrator)" → [System Settings] → [Image Send Settings]
→ [Fax Settings] → [Default Settings] → [External Telephone Setting] →
Is the line busy?
■ Wait until the communication is completed.
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42
Fax Problems
YOU CANNOT TALK TO THE OTHER PARTY
Check
Solution
Did you dial using the speaker?
■ Use the extension telephone.
When you dial using the speaker, you will be able to hear the voice of the other
party, but he or she will not hear your voice. Use the extension telephone. (When
the optional receiver or extension telephone is not installed, you cannot talk to the
other party.)
party, but he or she will not hear your voice. Use the extension telephone. (When
the optional receiver or extension telephone is not installed, you cannot talk to the
other party.)
AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY
OR GROUP KEY) CANNOT BE STORED
Check
Solution
Has the maximum number of keys
been stored?
been stored?
■ Adjust the number of stored keys.
Delete addresses (one-touch keys and group keys) that are not being used.
AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY
OR GROUP KEY) CANNOT BE EDITED OR
DELETED
Check
Solution
Is the key being used in a reserved
transmission or a transmission in
progress?
transmission or a transmission in
progress?
■ Wait until the transmission is finished or cancel the reserved transmission and
then edit or delete the key.
Have functions been disabled by the
administrator?
administrator?
■ Check with your administrator.
Some functions may have been disabled in the setting mode.
Has your administrator enabled a
function that prevents
editing/deleting?
function that prevents
editing/deleting?
■ Check with your administrator.
If your administrator has enabled settings such as [Inbound Routing Settings],
keys cannot be edited or removed.
⇒ "Setting mode (administrator)" → [Image Send Settings]
keys cannot be edited or removed.
⇒ "Setting mode (administrator)" → [Image Send Settings]
→ [Inbound Routing (Forwarding/Storing) Settings] → [Inbound Routing Settings]
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43
Fax Problems
I WANT TO CHECK THE SEND/RECEIVE
HISTORY
Check
Solution
Press the [Sending History] key.
(Send history only)
(Send history only)
■ Tap the [Sending History] key (Easy Fax mode) to show the send history. In
normal mode, tap the [Sending History] key on the action panel.
Check with the [Job Status] key.
■ Tap the [Job Status] key and tap the [Fax] tab to check the status of fax jobs. To
check previous send or receive histories, tap the [Complete] key. To print
communication results, open the action panel and tap [Print Image Sending
Activity Report].
communication results, open the action panel and tap [Print Image Sending
Activity Report].
I DON'T KNOW HOW TO FORWARD RECEIVED
FAXES
Check
Solution
Use the received fax forwarding
settings in setting mode.
settings in setting mode.
■ You can forward received faxes to a forwarding destination set in advance.
Enable [Inbound Routing Settings] in "Setting mode (administrator)"
- [System Settings] → [Image Send Settings]
→ [Inbound Routing (Forwarding/Storing) Settings].
Tap [Add] and set the forwarding destination and forwarding conditions. When
the settings are completed, received faxes will be forwarded according to the set
conditions.
the settings are completed, received faxes will be forwarded according to the set
conditions.
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44
Fax Problems
I DON'T KNOW HOW TO PREVIEW RECEIVED
FAXES
Check
Solution
Enable the image preview setting for
received faxes in setting mode.
received faxes in setting mode.
■ You can forward received faxes to a forwarding destination set in advance.
Enable [Received Data Image Check Setting] in "Setting mode (administrator)" -
[System Settings] → [Image Send Settings] → [Common Settings] → [Condition
Settings] → [Preview Setting].
[System Settings] → [Image Send Settings] → [Common Settings] → [Condition
Settings] → [Preview Setting].
When a fax is received, tap the icon that appears next to the [Job Status] key at
the top of the screen. In the system information screen that appears, tap the
[Event Information] tab and tap the [Check Fax Reception Image] key. Tap the
key of the received fax that you want to check, and tap [Check Image] on the
action panel to show a preview of the fax.
the top of the screen. In the system information screen that appears, tap the
[Event Information] tab and tap the [Check Fax Reception Image] key. Tap the
key of the received fax that you want to check, and tap [Check Image] on the
action panel to show a preview of the fax.
NOTIFICATION SOUNDS ARE TOO LOUD OR
TOO SOFT, OR ARE NOT AUDIBLE (VOLUME
ADJUSTMENT)
Check
Solution
Have you adjusted the volume in the
speaker settings of setting mode?
speaker settings of setting mode?
■ Adjust the on-hook volume, ringing volume, line monitor volume, send/receive
completion volume, and send/receive error volume in "Setting mode
(administrator)".
⇒ "Setting mode (administrator)" → [System Settings] → [Image Send Settings]
(administrator)".
⇒ "Setting mode (administrator)" → [System Settings] → [Image Send Settings]
→ [Fax Settings] → [Default Settings] → [Speaker Settings]
You can adjust the volume of the
original scan complete sound in the
scan complete sound setting of
setting mode.
original scan complete sound in the
scan complete sound setting of
setting mode.
■ A complete sound is heard when scanning of the original is completed. In "Setting
mode (administrator)", select [System Settings] → [Image Send Settings]
→ [Common Settings] → [Condition Settings] → [Scan Complete Sound Setting]
to adjust the volume.
to adjust the volume.
I DON'T KNOW HOW TO STORE OR PRINT
SENDER INFORMATION
Check
Solution
You can store sender information in
"Own Name and Destination Set" in
setting mode.
"Own Name and Destination Set" in
setting mode.
■ To store sender information, select "Setting mode (administrator)]
- [System Settings] → [Image Send Settings] → [Common Settings]
→ [Own Name and Destination Set].
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