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21
General Problems
THE TOUCH PANEL DISPLAY IS DIFFICULT TO
VIEW
Check
Solution
Is the brightness properly adjusted?
■ Tap the [LCD Control] key (
) on the home screen to adjust the brightness.
YOU WERE LOGGED OUT WITHOUT LOGGING
OUT YOURSELF
Check
Solution
Did Auto Clear activate?
■ When user authentication is used, the currently logged in user will be
automatically logged out if Auto Clear activates. Log in again.
If you are the administrator, change the time setting of Auto Clear or disable Auto
Clear in [Auto Clear Setting].
⇒ "Setting mode (administrator)" → [System Settings] → [Common Settings] →
Clear in [Auto Clear Setting].
⇒ "Setting mode (administrator)" → [System Settings] → [Common Settings] →
[Operation Settings] → [Condition Settings] → [Auto Clear Setting]
I DON'T KNOW WHERE THE IP ADDRESS SETTING IS
Check
Solution
The IP address is set in the Network
Settings of Setting mode.
Settings of Setting mode.
■ To set a permanent IP address, ask your network administrator for the IP address
assigned to the machine and other information necessary for the Network
Settings.
⇒ "Setting mode (administrator)" → [System Settings] → [Network Settings]
Settings.
⇒ "Setting mode (administrator)" → [System Settings] → [Network Settings]
→ [Protocol Settings]
I DON'T KNOW HOW TO CHANGE THE BACKGROUND
COLOR OF THE HOME SCREEN
Check
Solution
You can change the background color
in "MFP Display Pattern Setting".
in "MFP Display Pattern Setting".
■ Open the action panel on the home screen and tap [MFP Display Pattern
Setting]. Enter the administrator password, and select the desired color from
patterns 1 to 5. For more information, see the U/I Customize Guide.
patterns 1 to 5. For more information, see the U/I Customize Guide.
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22
General Problems
I DON'T KNOW HOW TO ADD A SHORTCUT TO
OR DELETE A SHORTCUT FROM THE HOME
SCREEN
Check
Solution
You can change a shortcut in "Edit
Home".
Home".
■ Open the action panel on the home screen and tap [Edit Home]. Enter the
administrator password, tap the desired location and add a shortcut, or tap a
shortcut and delete. For more information, see the U/I Customize Guide.
shortcut and delete. For more information, see the U/I Customize Guide.
I DON'T KNOW HOW TO RESTORE THE LARGE
TEXT SETTING TO ITS ORGINAL STATE
Check
Solution
Is large text mode enabled in the
home screen?
home screen?
■ If the large text mode icon is
, large text mode is enabled. Tap the large text
mode icon to change it to
and cancel large text mode.
I DON'T KNOW HOW TO ADJUST THE TIME THE
MACHINE ENTERS ENERGY SAVE MODE
Check
Solution
Set the time the machine enters
energy save mode in the Energy Save
settings of setting mode.
energy save mode in the Energy Save
settings of setting mode.
■ Set the time the machine enters energy save mode in the Energy Save settings
of setting mode.
Set the time the machine enters Preheat Mode.
⇒ "Setting mode (administrator)" → [System Settings] → [Energy Save]
⇒ "Setting mode (administrator)" → [System Settings] → [Energy Save]
→ [Eco Setting] → [Preheat Mode Setting]
Set the time that Auto Power Shut-Off takes place
⇒ "Setting mode (administrator)" → [System Settings] → [Energy Save]
⇒ "Setting mode (administrator)" → [System Settings] → [Energy Save]
→ [Eco Setting] → [Auto Power Shut-Off] → [Auto Power Shut-Off Timer]
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23
General Problems
I FORGOT THE ADMINISTRATOR PASSWORD
Check
Solution
Was the administrator password
changed from the factory default
setting?
changed from the factory default
setting?
■ Contact your dealer or nearest SHARP Service Department.
For the factory default administrator password, see "TO THE ADMINISTRATOR
OF THE MACHINE" in Start Guide. After changing the password, take special
care to remember it.
OF THE MACHINE" in Start Guide. After changing the password, take special
care to remember it.
I DON'T KNOW WHOM TO CONTACT FOR
MAINTENANCE AND SERVICE
Check
Solution
Please check the customer support
information.
information.
■ Contact your dealer or nearest SHARP Service Department.
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24
CHECK LIST
Have functions been disabled by the administrator?
Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that
you can use may be restricted in your user settings. Check with your administrator.
Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that
you can use may be restricted in your user settings. Check with your administrator.
Problem
Check
Page
AUTO SELECTION OF THE COLOR
MODE DOES NOT TAKE PLACE
CORRECTLY
MODE DOES NOT TAKE PLACE
CORRECTLY
Are you scanning one of the following types of originals?
24
2-SIDED COPYING DOES NOT
TAKE PLACE
TAKE PLACE
Does the paper type setting of the selected tray specify a type of paper
that cannot be used for 2-sided copying?
that cannot be used for 2-sided copying?
25
Are you using a special size or type of paper?
25
Are you copying using settings that do not allow 2-sided copying?
25
ROTATE COPY DOES NOT WORK
Did you select the copy ratio manually?
25
Are you copying using settings that do not allow rotate copying?
25
Is "Rotation Copy Setting" disabled in the setting mode?
25
ENLARGE/REDUCE DOES NOT
WORK
WORK
Are the original, paper, and ratio settings correct?
25
THE IMAGE IS TOO LIGHT OR TOO
DARK
DARK
Is the image too light?
26
Is the image too dark?
26
Has an appropriate exposure mode for the original type been selected?
26
Is the overall copy density too light?
26
COLORS ARE OFF
Did you perform "Registration Adjustment"?
27
PART OF THE IMAGE IS CUT OFF
Has an appropriate ratio been selected for the original size and paper
size?
size?
27
Are you using an AB (inch) size original?
27
COPIES COME OUT BLANK
Is the original placed face up or face down correctly?
27
I WANT TO COPY MULTIPLE A4
PAGES ONTO ONE A4 SHEET OF
PAPER
PAGES ONTO ONE A4 SHEET OF
PAPER
Use N-Up.
27
AUTO SELECTION OF THE COLOR MODE DOES
NOT TAKE PLACE CORRECTLY
Check
Solution
Are you scanning one of the following
types of originals?
When Black & White is not selected:
• Are there colors or coloring in the
types of originals?
When Black & White is not selected:
• Are there colors or coloring in the
paper?
When Color is not selected:
• Is the color in the original very light?
• Is the color in the original very dark,
• Is the color in the original very light?
• Is the color in the original very dark,
almost black?
• Is only a very small area of the original
colored?
■ When the color mode is set to "Auto", the machine detects whether the original is
black and white or color when the [Color Start] key is tapped. However, when an
original of a type as shown on the left is used, automatic detection may not give
the correct result.
original of a type as shown on the left is used, automatic detection may not give
the correct result.
In this event, specify the color mode manually.
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Copying Problems
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