Sharp MX-3050N / MX-3060N / MX-3070N / MX-3550N / MX-3560N / MX-3570N / MX-4050N / MX-4060N / MX-4070N (serv.man35) User Manual / Operation Manual ▷ View online
29
Printing Problems
THE IMAGE IS UPSIDE DOWN
Are you using a type of paper (envelopes, punch paper, etc.) that can
only be loaded in a fixed orientation?
only be loaded in a fixed orientation?
34
Is the correct binding position selected for 2-sided printing?
35
MANY GARBLED CHARACTERS
ARE PRINTED
ARE PRINTED
Is your computer or the machine in an unstable state?
35
PRINTING DOES NOT TAKE PLACE
Check
Solution
Is your PC connected correctly to the
machine?
machine?
■ Make sure that the cable is connected securely to the LAN connector of your PC
and that of the machine.
If you are connected to a network, make sure that the LAN cable is securely
connected to the hub as well.
connected to the hub as well.
► Power and connector positions (page 4)
Is the machine connected to the same
network (LAN, etc.) as your PC?
network (LAN, etc.) as your PC?
■ The machine must be connected to the same network as your PC.
If you do not know which network the machine is connected to, ask the network
administrator.
administrator.
Is the IP address selected correctly?
(Windows)
(Windows)
■ Check the IP address setting.
If the machine does not have a permanent IP address (the machine receives an
IP address from a DHCP server), printing will not be possible if the IP address
changes.
IP address from a DHCP server), printing will not be possible if the IP address
changes.
You can check the machine's IP address in [Network Status] of setting mode. If
the IP address has changed, change the port setting in the printer driver.
⇒ "Setting mode" → [Status] → [Network Status]
See: Software Setup Guide
If the IP address changes frequently, it is recommended that a permanent IP
address be assigned to the machine.
⇒ "Setting mode (administrator)" → [System Settings] → [Network Settings]
the IP address has changed, change the port setting in the printer driver.
⇒ "Setting mode" → [Status] → [Network Status]
See: Software Setup Guide
If the IP address changes frequently, it is recommended that a permanent IP
address be assigned to the machine.
⇒ "Setting mode (administrator)" → [System Settings] → [Network Settings]
Are you using a printer port created
using Standard TCP/IP Port?
(Windows)
using Standard TCP/IP Port?
(Windows)
■ Check the PC settings.
When a port created with Standard TCP/IP Port in Windows is used and the
[SNMP Status Enabled] checkbox is
[SNMP Status Enabled] checkbox is
, it may not be possible to print correctly.
Change the [SNMP Status Enabled] checkbox to
.
See: Software Setup Guide
Is your computer in an unstable
state?
state?
■ Restart your computer.
Printing is sometimes not possible when you run multiple applications at once or
there is insufficient memory or hard drive space. Restart your computer.
there is insufficient memory or hard drive space. Restart your computer.
Is the machine specified correctly in
the application that you are using for
printing?
the application that you are using for
printing?
■ Check whether the machine's printer driver has been selected from the print
window of the application.
If the machine's printer driver does not appear in the list of available printer
drivers, it may not be installed correctly. Remove the printer driver and then
install it once again.
drivers, it may not be installed correctly. Remove the printer driver and then
install it once again.
See: Software Setup Guide
Are the network connection devices
operating normally?
operating normally?
■ Make sure that the routers and other network connection devices are operating
correctly.
If a device is not powered on or is in an error state, see the manual of the device
to correct the problem.
to correct the problem.
Problem
Check
Page
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30
Printing Problems
Is the I/O timeout setting too short?
■ Check with your administrator.
If the I/O timeout setting is too short, errors may occur while writing to the printer.
Ask the administrator of the machine to configure an appropriate time in "I/O
Timeout".
⇒ "Setting mode (administrator)" → [System Settings] → [Printer Settings]
Ask the administrator of the machine to configure an appropriate time in "I/O
Timeout".
⇒ "Setting mode (administrator)" → [System Settings] → [Printer Settings]
→ [Condition Settings] → [Interface Settings] → [I/O Timeout].
Was a Notice Page printed?
■ Check the Notice Page.
A Notice Page will be printed to indicate the cause of the problem if a print job
cannot be performed as specified and the cause is not shown in the display.
Read the printed page and take appropriate actions.
cannot be performed as specified and the cause is not shown in the display.
Read the printed page and take appropriate actions.
For example, a Notice Page will be printed in the following situations.
• The print job is too large to fit in memory.
• A function that has been prohibited by the administrator is specified.
By factory default, Notice Pages are not printed.
• The print job is too large to fit in memory.
• A function that has been prohibited by the administrator is specified.
By factory default, Notice Pages are not printed.
Have functions been disabled by the
administrator?
administrator?
■ Check with your administrator.
When user authentication is enabled, the functions that you can use may be
restricted in your user settings. Check with your administrator.
restricted in your user settings. Check with your administrator.
I DON'T KNOW HOW TO CANCEL PRINTING
Check
Solution
Follow the steps below to cancel
printing
printing
■ If the print data has not been spooled to the machine, refer to the manual for your
operating system or application.
If the print data has been spooled to the machine, tap the [Job Status] key,
the [Spool] key, or the [Job Queue] key, and select the job you want to delete
from the list. Open the action panel and tap [Stop/Delete]. A message will appear
to confirm the cancelation. Tap the [Cancel] key.
from the list. Open the action panel and tap [Stop/Delete]. A message will appear
to confirm the cancelation. Tap the [Cancel] key.
COLOR PRINTING DOES NOT TAKE PLACE
Check
Solution
Is the color mode set to "Color"?
■ Select "Auto" or "Color" for the color mode setting.
Windows:
The setting is selected in the [Main] tab of the printer driver.
Mac OS:
The color mode setting is configured in the [Color] menu of the print window.
In Windows, you can also configure the setting on the [Quality] tab of the printer
driver.
driver.
Have functions been disabled by the
administrator?
administrator?
■ Check with your administrator.
When user authentication is enabled, the functions that you can use may be
restricted in your user settings.
restricted in your user settings.
Check
Solution
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31
Printing Problems
I DON'T KNOW HOW TO SWITCH BETWEEN
COLOR AND BLACK & WHITE PRINTING
Check
Solution
The color mode setting is configured
in the printer driver.
in the printer driver.
■ The setting is selected in the [Main] tab of the printer driver. For color, select
[Color]. For black & white, select "Grayscale".
I DON'T KNOW HOW TO PRINT ON SPECIAL
MEDIA (POSTCARDS, ENVELOPES, ETC.)
Check
Solution
Load postcards in tray 1 or the
bypass tray. Load envelopes or other
special media in the bypass tray.
bypass tray. Load envelopes or other
special media in the bypass tray.
■ Load postcards in tray 1 or the bypass tray. Load special media such as
envelopes in the bypass tray. After loading the media, set the paper size and
paper in [Tray Settings] in the home screen. For more information on paper
settings, see the "User's Manual" . When you have completed the settings on the
machine, set the "Original Size" and "Paper Size" appropriately on the [Main] tab
of the printer driver.
paper in [Tray Settings] in the home screen. For more information on paper
settings, see the "User's Manual" . When you have completed the settings on the
machine, set the "Original Size" and "Paper Size" appropriately on the [Main] tab
of the printer driver.
2-SIDED PRINTING DOES NOT TAKE PLACE
Check
Solution
Does the paper type setting of the
selected tray specify a type of paper
that cannot be used for 2-sided
printing?
selected tray specify a type of paper
that cannot be used for 2-sided
printing?
■ Check "Paper Tray Settings" in the setting mode.
⇒ "Setting mode" → [System Settings] → [Common Settings] → [Paper Settings]
→[Tray Settings/ Paper Settings] → [Paper Tray Settings] → [Tray Registration]
→ [Feeding Approved Job]
→ [Feeding Approved Job]
Check the [Tray Settings] in the home screen.
Tap the selected tray, and in the screen that appears, tap the [Paper Property]
key.
key.
If the [Disable Duplex] checkbox in the paper properties screen is
, the tray
cannot be used for duplex printing. Change the paper type to a type that can be
used for duplex printing.
used for duplex printing.
Are you using a special size or type of
paper?
paper?
■ For the paper types and sizes that can be used for two-sided printing, see
"SPECIFICATIONS" in User's Manual.
Have functions been disabled by the
administrator?
administrator?
■ Check with your administrator.
Some functions may have been disabled in the setting mode. Check with your
administrator.
administrator.
When user authentication is enabled, the functions that you can use may be
restricted in your user settings. Check with your administrator.
restricted in your user settings. Check with your administrator.
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32
Printing Problems
DIRECT PRINTING OF A FILE IN A SHARED
FOLDER ON A COMPUTER IS NOT POSSIBLE
Check
Solution
Is [IPsec Settings] enabled on the
machine?
machine?
■ Check with your administrator.
When [IPsec Settings] is enabled in the setting mode, direct printing of a file in a
shared folder may not be possible in your PC environment. For information about
[IPsec Settings], consult your administrator.
⇒ "Setting mode" → [Security Settings] → [IPsec Settings]
shared folder may not be possible in your PC environment. For information about
[IPsec Settings], consult your administrator.
⇒ "Setting mode" → [Security Settings] → [IPsec Settings]
A TRAY, FINISHER, OR OTHER PERIPHERAL
DEVICE INSTALLED ON THE MACHINE CANNOT
BE USED
Check
Solution
Have the peripheral devices that are
installed on the machine been
configured with the printer driver?
installed on the machine been
configured with the printer driver?
■ Open the printer properties dialog box and click [Auto Configuration] on the
[Options] tab. (Windows)
If auto configuration cannot be executed, see the Software Setup Guide.
THE IMAGE IS GRAINY
Check
Solution
Are the printer driver settings
appropriate for the print job?
appropriate for the print job?
■ Check the settings of the printer driver.
When selecting print settings, select a print mode from [600dpi], [600dpi (High
Quality)], or [1200dpi]. When you need a very clear image, select [1200dpi].
Quality)], or [1200dpi]. When you need a very clear image, select [1200dpi].
Windows: The resolution setting is selected in the [Image Quality] tab of the
printer driver properties window.
printer driver properties window.
(In Mac OS 10.5, select the resolution on the [Color] menu in the print window.)
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