Sharp MX-3050N / MX-3060N / MX-3070N / MX-3550N / MX-3560N / MX-3570N / MX-4050N / MX-4060N / MX-4070N (serv.man35) User Manual / Operation Manual ▷ View online
37
Fax Problems
I DON'T KNOW HOW TO FORWARD
RECEIVED FAXES
RECEIVED FAXES
Use the received fax forwarding settings in setting mode.
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I DON'T KNOW HOW TO PREVIEW
RECEIVED FAXES
RECEIVED FAXES
Enable the image preview setting for received faxes in setting mode.
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NOTIFICATION SOUNDS ARE TOO
LOUD OR TOO SOFT, OR ARE NOT
AUDIBLE (VOLUME ADJUSTMENT)
LOUD OR TOO SOFT, OR ARE NOT
AUDIBLE (VOLUME ADJUSTMENT)
Have you adjusted the volume in the speaker settings of setting mode?
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You can adjust the volume of the original scan complete sound in the
scan complete sound setting of setting mode.
scan complete sound setting of setting mode.
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I DON'T KNOW HOW TO STORE OR
PRINT SENDER INFORMATION
PRINT SENDER INFORMATION
You can store sender information in "Own Name and Destination Set" in
setting mode.
setting mode.
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BROADCAST TRANSMISSION
DOES NOT WORK
DOES NOT WORK
Has broadcast setting been disabled in the setting mode
(administrator)?
(administrator)?
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THE FAX RECEPTION / DATA
INDICATOR DOES NOT TURN OFF
INDICATOR DOES NOT TURN OFF
Did you retrieve a received fax that was printed?
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Is an error preventing received faxes from being printed?
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I DON'T KNOW HOW TO CHECK AN
ADDRESS WHEN SENDING A FAX
ADDRESS WHEN SENDING A FAX
Tap the [Address Review] key.
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Is "Fax Dest. Confirmation Mode" enabled in setting mode?
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TRANSMISSION DOES NOT TAKE PLACE
Check
Solution
Is the telephone line connected
securely?
securely?
■ Check the telephone line jack, the wall jack, and any extension adapters to make
sure that all connections are secure.
► Power and connector positions (page 4)
Is the correct dial mode set for your
line?
line?
■ Ask your administrator to verify that "Dial Mode Setting" is set correctly for the
line you are using.
Select the telephone line type in "Dial Mode Setting" in the setting mode
(administrator).
⇒ "Setting mode" → [System Settings] → [Image Send Settings]
(administrator).
⇒ "Setting mode" → [System Settings] → [Image Send Settings]
→ [Fax Settings] → [Default Settings] → [Dial Mode Setting]
Is a busy signal received?
■ If a busy signal is received, the transmission is temporarily canceled and then
automatically attempted again after a brief interval. The factory default setting :
Two attempts at 3-minute intervals.
⇒ "Setting mode" → [System Settings] → [Image Send Settings]
Two attempts at 3-minute intervals.
⇒ "Setting mode" → [System Settings] → [Image Send Settings]
→ [Fax Settings] → [Send Setting] → [Recall in Case of Line Busy]
To cancel transmission, tap the job status display on the operation panel, tap
the key of the job you want to delete, and tap [Stop/Delete] on the action panel.
A message will appear to confirm the cancelation. Tap the [Cancel] key.
the key of the job you want to delete, and tap [Stop/Delete] on the action panel.
A message will appear to confirm the cancelation. Tap the [Cancel] key.
Problem
Check
Page
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38
Fax Problems
Did a communication error occur?
■ If an error occurs preventing transmission, the transmission is temporarily
canceled and then automatically re-attempted after a brief interval. The factory
default setting : Two attempts at 3-minute intervals.
⇒ "Setting mode (administrator)" → [System Settings] → [Image Send Settings]
default setting : Two attempts at 3-minute intervals.
⇒ "Setting mode (administrator)" → [System Settings] → [Image Send Settings]
→ [Fax Settings] → [Send Setting] → [Recall in Case of Communication Error]
To cancel transmission, tap the job status display on the operation panel, tap
the key of the job you want to delete, and tap [Stop/Delete] on the action panel.
A message will appear to confirm the cancelation. Tap the [Cancel] key.
the key of the job you want to delete, and tap [Stop/Delete] on the action panel.
A message will appear to confirm the cancelation. Tap the [Cancel] key.
The machine supports error correction mode (ECM) and is configured to
automatically resend any part of a fax that is distorted due to noise on the line.
automatically resend any part of a fax that is distorted due to noise on the line.
⇒ "Setting mode" → [System Settings] → [Image Send Settings] → [Fax Settings]
→ [Default Settings] → [ECM]
Does a message appear indicating
that the memory is full?
that the memory is full?
■ Divide the originals into sets and fax each set separately, or use direct
transmission.
If the memory becomes full, the transmission will be canceled.
Does a message appear notifying you
that the original size was not
detected?
that the original size was not
detected?
■ Place the original again.
If the original size is still not detected correctly, specify the original size manually.
Does the job status screen
(completed jobs) or a transaction
report indicate that the transmission
was not successful?
(completed jobs) or a transaction
report indicate that the transmission
was not successful?
■ Perform the transmission again.
If the transmission is still not successful after recalling is performed as set in
[Recall in Case of Line Busy] or [Recall in Case of Communication Error], the
transmission failure will be indicated in the job status screen and the transaction
report.
[Recall in Case of Line Busy] or [Recall in Case of Communication Error], the
transmission failure will be indicated in the job status screen and the transaction
report.
Did you place an original that is
folded?
folded?
■ Following the instructions in the display, unfold the original, place it in the
automatic document feeder again, and re-scan it.
If a folded original is placed in the automatic document feeder, an error will occur
and scanning will be canceled when the actual original size is detected during
scanning.
and scanning will be canceled when the actual original size is detected during
scanning.
Are the sub-address and passcode
correct? (When using F-code
communication)
correct? (When using F-code
communication)
■ Check with the operator of the other machine to make sure that the sub-address
and passcode are correct.
THE TRANSMITTED FAX PRINTS OUT BLANK AT
THE RECEIVING SIDE
Check
Solution
Is the original placed face up or face
down correctly?
down correctly?
■ Place the original again in the correct orientation, and resend.
When using the document glass, the original must be placed face down. When
using the automatic document feeder, the original must be placed face up. Place
the original correctly and send the fax again.
using the automatic document feeder, the original must be placed face up. Place
the original correctly and send the fax again.
If the receiving machine is using
thermal paper, was the thermal paper
loaded with the wrong side out?
thermal paper, was the thermal paper
loaded with the wrong side out?
■ Check with the operator of the other machine.
Check
Solution
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39
Fax Problems
THE TRANSMITTED FAX IS REDUCED BY THE
RECEIVING FAX MACHINE
Check
Solution
Has the rotation sending been set?
■ Enable "Rotation Sending Setting" before transmission.
When [Rotation Sending Setting] is not enabled (the image is not rotated), an
original placed in the vertical orientation may be reduced by the receiving
machine.
⇒ "Setting mode" → [System Settings] → [Image Send Settings] → [Fax Settings]
original placed in the vertical orientation may be reduced by the receiving
machine.
⇒ "Setting mode" → [System Settings] → [Image Send Settings] → [Fax Settings]
→ [Send Setting] → [Rotation Sending Setting] →
If "Mixed Size Original" is enabled in Others and an original with a different width
is sent, rotate transmission will be disabled.
is sent, rotate transmission will be disabled.
TRANSMISSION DOES NOT BEGIN AT THE
SPECIFIED TIME
Check
Solution
Is the machine's clock set to the
correct time?
correct time?
■ Set the clock to the correct time.
⇒ "Setting mode" → [System Settings] → [Common Settings] → [Clock]
Is a transmission in progress?
■ If another transmission is in progress when the specified time arrives, the timer
operation will begin after that transmission is finished.
PRINTING DOES NOT TAKE PLACE AFTER
RECEPTION
Check
Solution
Does a password entry screen
appear?
appear?
■ Enter the correct password using the numeric keys.
[Hold Setting for Received Data Print] is enabled. If you do not know the
password, check with your administrator.
⇒ "Setting mode (administrator)" → [System Settings] → [Image Send Settings]
password, check with your administrator.
⇒ "Setting mode (administrator)" → [System Settings] → [Image Send Settings]
→ [Common Settings] → [Condition Settings]
→ [Hold Setting for Received Data Print]
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40
Fax Problems
Has cut-off printing been disabled in
the setting mode (administrator)?
the setting mode (administrator)?
■ Load the same size of paper as the received fax.
If [Print Actual Size Cut off Disabled] is enabled in [Print Style Setting] in the
setting mode (administrator) and a fax is received that is larger than any paper
that is loaded, the fax will be received and stored in memory without being
printed. (However, when a fax longer than A3 (11" x 17") size is received, it will
be printed using multiple sheets of paper.)
⇒ "Setting mode" → [System Settings] → [Image Send Settings] → [Fax Settings]
setting mode (administrator) and a fax is received that is larger than any paper
that is loaded, the fax will be received and stored in memory without being
printed. (However, when a fax longer than A3 (11" x 17") size is received, it will
be printed using multiple sheets of paper.)
⇒ "Setting mode" → [System Settings] → [Image Send Settings] → [Fax Settings]
→ [Receive Settings] → [Print Style Setting]
Is forwarding (Inbound Routing
function) enabled for a received fax?
function) enabled for a received fax?
■ If you need to print a received fax, ask your administrator.
When the Inbound Routing function is enabled, received faxes are automatically
forwarded to a specified address. If [Print at Error] is selected when Inbound
Routing is enabled, received faxes will only be printed when an error occurs.
⇒ "Setting mode (administrator)" → [Image Send Settings]
forwarded to a specified address. If [Print at Error] is selected when Inbound
Routing is enabled, received faxes will only be printed when an error occurs.
⇒ "Setting mode (administrator)" → [Image Send Settings]
→ [Inbound Routing (Forwarding/Storing) Settings] → [Administration Settings]
→ [Inbound Routing Settings]
MANUAL RECEPTION/POLLING RECEPTION
ARE NOT POSSIBLE
Check
Solution
Is little free memory remaining?
■ If any of the following applies, print or delete received faxes to increase available
memory space for receiving faxes.
• The memory contains data that has been received with the received image
• The memory contains data that has been received with the received image
check setting enabled.
• The memory contains data that has been received with confidential reception
or that is protected by a password.
• A fax is stored in the memory box.
THE RECEIVED IMAGE IS FAINT
Check
Solution
Is the original that was faxed also
faint?
faint?
■ Ask the other party to send the fax again using a suitable (darker) exposure
setting.
Check
Solution
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