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49
Image Send Problems
TRANSMISSION TAKES A LONG TIME
Check
Solution
Is the resolution setting appropriate at
the time of scanning?
the time of scanning?
■ Select resolution and data compression settings that are suited to the purpose of
transmission.
To create image data that is balanced in terms of resolution and file size, pay
attention to the following points:
attention to the following points:
Resolution modes:
The default resolution setting is [200x200dpi] in "E-Mail", "FTP/Desktop",
"Network Folder", and "Scan to External Memory Device", and [200x100dpi] in
Internet fax mode. If the original does not contain a halftone image such as a
photo or illustration, scanning at the default resolution will create a more practical
and useful image. A higher resolution setting or the "Half Tone" setting (in
Internet fax mode only) should only be selected if the original contains a photo
and you wish to give priority to the quality of the photo image. Exercise caution in
this case as a larger file will be created than when the default setting is used.
"Network Folder", and "Scan to External Memory Device", and [200x100dpi] in
Internet fax mode. If the original does not contain a halftone image such as a
photo or illustration, scanning at the default resolution will create a more practical
and useful image. A higher resolution setting or the "Half Tone" setting (in
Internet fax mode only) should only be selected if the original contains a photo
and you wish to give priority to the quality of the photo image. Exercise caution in
this case as a larger file will be created than when the default setting is used.
A DESTINATION IS PRE-SELECTED
Check
Solution
Is [Default Address Setting] enabled
in the setting mode?
in the setting mode?
■ If you wish to send to a destination other than the default destination, tap the
[Cancel] key.
If you are the administrator and wish to change or disable the default destination,
change the settings as appropriate in [Default Address Setting].
⇒ "Setting mode (administrator)" → [System Settings] → [Image Send Settings]
change the settings as appropriate in [Default Address Setting].
⇒ "Setting mode (administrator)" → [System Settings] → [Image Send Settings]
→ [Scan Settings] → [Default Address] → [Default Address Setting]
THE SCANNED IMAGE IS CLIPPED
Check
Solution
Is the original scan size setting
smaller than the actual original size?
smaller than the actual original size?
■ Set the scan size to the actual original size.
If you have intentionally set a smaller size than the actual original size, place the
original considering the reference placement position for the selected scan size.
For example, when scanning an A4 (8-1/2" x 11") original using a B5 (5-1/2" x
8-1/2") setting on the document glass, align the original using the document glass
scale at the left edge to fit the area you wish to scan into the B5 (5-1/2" x 8-1/2")
scanning area.
original considering the reference placement position for the selected scan size.
For example, when scanning an A4 (8-1/2" x 11") original using a B5 (5-1/2" x
8-1/2") setting on the document glass, align the original using the document glass
scale at the left edge to fit the area you wish to scan into the B5 (5-1/2" x 8-1/2")
scanning area.
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50
Image Send Problems
THE QUALITY OF THE SCANNED IMAGE IS
POOR
Check
Solution
Is the original printed matter such as
a book or magazine?
a book or magazine?
■ To reduce the moire effect, take the following procedure:
When the original is printed matter, vertical patterns (moire) may occur. Select
[Others] → [Sharpness] in the Base Screen of normal mode and soften the edges
of image to reduce the moire effect (only in "E-Mail", "FTP/Desktop", "Network
Folder", and "Scan to External Memory Device"). It may also be possible to
reduce the moire effect by changing the resolution setting or shifting the original
(or changing its angle) slightly on the document glass.
[Others] → [Sharpness] in the Base Screen of normal mode and soften the edges
of image to reduce the moire effect (only in "E-Mail", "FTP/Desktop", "Network
Folder", and "Scan to External Memory Device"). It may also be possible to
reduce the moire effect by changing the resolution setting or shifting the original
(or changing its angle) slightly on the document glass.
When scanning a color or grayscale
original, is the color mode set to
[Mono2]?
original, is the color mode set to
[Mono2]?
■ Setting the color mode to [Mono2] replaces the colors in the original with either
black or white. This is suitable for text-only originals; however, for originals that
contain illustrations, it is best to use the [B/W Start] key with the color mode set to
[Grayscale], or set the color mode of the [Color Start] key to [Full Color] or
[Grayscale] and then scan.
contain illustrations, it is best to use the [B/W Start] key with the color mode set to
[Grayscale], or set the color mode of the [Color Start] key to [Full Color] or
[Grayscale] and then scan.
Is a destination included that has
[TIFF-S] selected for the format?
[TIFF-S] selected for the format?
■ If you wish to send an image scanned at high resolution to destinations for
"E-Mail", "FTP/Desktop", and "Network Folder", send the image to scanner and
Internet fax destinations separately.
Internet fax destinations separately.
When a broadcast transmission is performed that includes both destinations for
"E-Mail", "FTP/Desktop", and "Network Folder" and Internet fax destinations that
have [TIFF-S] selected for the format, the resolution will remain fixed at
[200x200dpi] even if a different resolution setting is selected.
"E-Mail", "FTP/Desktop", and "Network Folder" and Internet fax destinations that
have [TIFF-S] selected for the format, the resolution will remain fixed at
[200x200dpi] even if a different resolution setting is selected.
Is the resolution setting too low?
■ A low resolution setting results in a coarser image.
Increasing the resolution setting produces a smoother image. (The higher the
resolution, the larger the file size.)
resolution, the larger the file size.)
Is the compression ratio too high?
■ If the compression ratio is set to a high value when "Color Mode" transmission is
set to full color or grayscale, noise may be noticeable and colors may appear dull.
Set [File Format] → "Compression Ratio" to a lower value to reduce noise and
dulling of color. (The lower the compression ratio, the larger the file size.)
dulling of color. (The lower the compression ratio, the larger the file size.)
This is set in Normal Mode.
THE SCANNED IMAGE IS BLANK
Check
Solution
Is the original placed face up or face
down correctly?
down correctly?
■ Place the original again in the correct orientation, and resend.
When using the document glass, the original must be placed face down. When
using the automatic document feeder, the original must be placed face up.
using the automatic document feeder, the original must be placed face up.
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51
Image Send Problems
THE SCANNED IMAGE IS UPSIDE DOWN OR ON
ITS SIDE
Check
Solution
Are Internet fax addresses included in
the transmission?
the transmission?
■ Send the image to the scan mode and Internet fax mode destinations separately.
When destinations for "E-Mail", "FTP/Desktop", and "Network Folder" and
Internet fax destinations are included in a broadcast transmission, the original
transmission orientation of Internet fax takes precedence, and thus the file may
not appear in the correct orientation when viewed on a PC.
Internet fax destinations are included in a broadcast transmission, the original
transmission orientation of Internet fax takes precedence, and thus the file may
not appear in the correct orientation when viewed on a PC.
JPEG WAS SELECTED FOR THE FILE TYPE BUT
THE FILE WAS CREATED AS A TIFF FILE
Check
Solution
Did you select [Mono2] in color
mode?
mode?
■ Change the color mode to [Full Color] or [Grayscale], and then tap the [Start] key.
When [JPEG] is selected for the file type and the image is scanned in Mono2, the
file will be created as a TIFF file.
file will be created as a TIFF file.
THE FILE SIZE IS LARGE
Check
Solution
Was the color mode set to [Grayscale]
when you scanned a monochrome
original?
when you scanned a monochrome
original?
■ [Grayscale] is suitable when you want a high-quality image of text or a photo, but
the file size will be larger. Using [Mono2] for a text-only original will significantly
reduce the file size. This is set in Normal Mode.
reduce the file size. This is set in Normal Mode.
Is the resolution setting too high?
■ The higher the resolution setting, the larger the file size.
Lowering the resolution results in a coarser image, but produces a smaller file
size.
size.
Is the compression ratio too low?
■ If the compression ratio is set to a low value when Color Mode is set to
[Full Color] or [Grayscale], the file size will be large.
If [File Format] → [Compression Ratio] is set to a higher value, noise may
become noticeable and colors may appear duller, but the file size will be smaller.
become noticeable and colors may appear duller, but the file size will be smaller.
This is set in Normal Mode.
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52
Image Send Problems
AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY
OR GROUP KEY) CANNOT BE STORED
Check
Solution
Has the maximum number of keys
been stored?
been stored?
■ Adjust the number of stored keys.
Delete addresses (one-touch keys and group keys) that are not being used.
AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR
GROUP KEY) CANNOT BE EDITED OR DELETED
Check
Solution
Is the key being used in a reserved
transmission or a transmission in
progress?
transmission or a transmission in
progress?
■ Wait until the transmission is finished or cancel the reserved transmission and
then edit or delete the key.
Has your administrator enabled a
function that prevents
editing/deleting?
function that prevents
editing/deleting?
■ Check with your administrator.
If your administrator has enabled settings such as [Default Address Setting] and
[Inbound Routing Settings], keys cannot be edited or removed.
[Inbound Routing Settings], keys cannot be edited or removed.
I WANT TO CHANGE THE FORMAT OR
COMPRESSION OF A SCANNED IMAGE
Check
Solution
Use the [Format] key.
■ You can use the [Format] key to set the format and compression percentage of a
file to be saved or sent. In normal mode, you can create a file of a number of
original pages
original pages
[Specified Pages per File] can be used.
I DON'T KNOW HOW TO CHECK AN ADDRESS
WHEN SENDING AN IMAGE
Check
Solution
Tap the [Address Review] key.
■ Tap the [Address Review] key to view a list of the addresses.
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