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Pseudo Drive is a virtual space created in the Secure Area. DriveClone utilizes this space to 
reduce the backup data of System Snapshot and increase backup efficiency. 

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A:  This depends on the amount of data on your system. However, DriveClone Pro’s technology 

minimizes the time it takes to perform a backup. 

A:  You have to restart your computer after installing DriveClone, in order for all configuration 

changes to take effect. 

A:  If data at the end of the source partition cannot be moved, DriveClone Pro will prompt you 

with this notice.   

A:   Mounting a partition requires all the backup data of the drive. If you use one of two discs, 

it cannot provide the complete information. To solve this problem, copy the image files from 
the two discs to the hard drive and then mount it as a temporary partition. This problem 

cannot be overcome by using multiple CD/DVD drives. 

Q.    While creating a Recovery CD/DVD, an error message appears.   

A:   This error may occur if the quality of the recordable CD/DVD media is not good, or the disc 

is incompatible with the recorder. To solve this problem, please try a different brand of 
CD/DVD media or upgrade your CD/DVD recorder.

 

 

 A:  We recommend running Windows CheckDisk to scan for hard drive errors.   

A:  DriveClone will try to copy all used sectors when performing a Complete or Incremental 

backup. You may be prompted to skip a bad sector or a job could fail due to bad sectors. 

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Therefore, it’s recommended to run Windows Check Disk command to detect and repair 

hard drive errors, or use utilities provided by your hard drive manufacturer, when 
attempting to resolve this type of problem.     

A:  Yes — if DriveClone Pro was installed prior to the incident. 

A:  Currently there is no known resource conflicting with those utilities. 

A: DriveClone Pro protects multiple Windows operating systems completely, and we 

recommend using Back Up Computers to protect the non-windows systems.   

A:  DriveClone Pro does not work in Windows Safe Mode. 

A:  While DriveClone Pro cannot prevent the actual virus attack, it can restore your computer 

to a point before the attack occurred, recovering your files and effectively removing the 
virus.  

 A:  DriveClone Pro supports all Windows

 advanced power management features (Standby, 

Sleep, Hibernate). 

A:      1. If there are two operating systems on your computer with only one of the systems

 

installed with DriveClone Pro, when you enter the operating system which does not have 

DriveClone Pro installed and modify the hard disk data, the system snapshot will be 
deleted automatically.   

2. If you connect your hard dive physically to another computer and modify your data, the 
system snapshot will be deleted automatically. 

3. If you use DOS Bootable Rescue Disk to start the system and modify your data, the 
system snapshot will be deleted automatically. 

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A:  If there are too many dispersed/fragmented files in your system partitions, DriveClone Pro 

will defragment them to free up continuous space for the application’s kernel file Secure 
Area. This may take several minutes. Moreover, when you install System Snapshots on a 

FAT32 partition, DriveClone Pro will divide the Secure Area, which takes much longer time 
than an installation on NTFS partitions. 

 

A:    There are three ways to boot the PC: 

1.   Press the space bar upon boot up to enter the Pre-OS. 

2.   Use a Bootable Rescue Disk to enter the Pre-OS. 

3. Configure PXE and remotely boot the Client to the Pre-OS. 

Upon entering the Pre-OS: 

a.  Select a System Snapshot to restore from. 

b.  Connect to the network or other locally attached storage and select a Complete or 

Incremental Backup Image to restore from. 

 

A:  If the DHCP service is not running on your network, you’ll have to manually enter a static 

IP address to access the network through Network Adapter Configuration in Pre-OS. 

A:  DriveClone will start the missed backup automatically at next boot up if you select the 

checkbox in the setting interface saying

 

tasks when it boots next time. If you don’t select that checkbox, DriveClone will start 
the next schedule backup at next boot up. 

A: Please close the following applications when launching DriveClone Pro: Utimaco 

SafeGuard, 

          Besides, be aware of the following applications, which is conflict with system snapshot:   

Norton GoBack, RecoveryGenius, Acronis OS Selector, Acronis TrueImage, 

SafeguardV4.2, OSL2000 

A:  NTFS, FAT, FAT32, Linux Ext2 and Ext3. 

 

 

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