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NetSupport Manager
92
Prevents the Client workstation from being able to display a Show sent by a NetSupport
Manager Control.
Manager Control.
Disable Remote Reboot (Not applicable on NT)
This prevents a Control User from being able to remotely reboot the Client from the Menu
option in the Control Program.
option in the Control Program.
NetSupport Manager
93
Basic/Advanced Client Configuration – Transport Tab
This property sheet is used to set which protocols the transport will allow a Control to connect
to it by. These protocols must of course have been installed on the Client workstation first.
to it by. These protocols must of course have been installed on the Client workstation first.
The 32-bit NetSupport Client installed on Windows 95/98 and NT supports multiple protocols.
This means that you can set it up to respond to NetSupport Control’s whether they are talking
over TCP/IP, IPX or NetBIOS.
This means that you can set it up to respond to NetSupport Control’s whether they are talking
over TCP/IP, IPX or NetBIOS.
TCP/IP
Use TCP/IP
Check this box if you went the Client to be able to communicate over TCP/IP.
Use TCP/IP
Check this box if you went the Client to be able to communicate over TCP/IP.
Press TEST to check that the protocol is correctly installed on this workstation.
Send Keep Alive Packets
Some TCP stacks send Keep Alive Packets. In some circumstances, it may be desirable to
disable this. For example, on an ISDN line where a TCP/IP Client is loaded a symptom may
occur where the ISDN line is brought up unintentionally.
Some TCP stacks send Keep Alive Packets. In some circumstances, it may be desirable to
disable this. For example, on an ISDN line where a TCP/IP Client is loaded a symptom may
occur where the ISDN line is brought up unintentionally.
Port
The TCP/IP protocol requires that a port number be allocated for applications to communicate
through. The default registered port for NetSupport Manager is 5405.
The TCP/IP protocol requires that a port number be allocated for applications to communicate
through. The default registered port for NetSupport Manager is 5405.
Note: If you are using Routers, you must ensure that they are configured to pass through data
using this port.
using this port.
NetSupport Manager
94
IPX
Use IPX
Check this box if you wish the Client to be able to communicate over IPX.
Use IPX
Check this box if you wish the Client to be able to communicate over IPX.
Press TEST to check that the protocol is correctly installed on this workstation.
Use NetBIOS
Check this box if you wish the Client to be able to communicate over NetBIOS/NetBEUI.
Check this box if you wish the Client to be able to communicate over NetBIOS/NetBEUI.
If you are using NetBIOS, you must also select a NetBIOS Adapter Number.
Press TEST to check that the protocol is correctly installed on this workstation.
NetBIOS
Set NetBIOS Adapter Number
As you can have more than one NetBIOS stack loaded, Windows and OS/2 use the concept of
Adapter numbers. Each stack is allocated an Adapter number by the operating system. So for
example, NetBEUI may be allocated Adapter 1, NetBIOS over TCP, Adapter 2 and so on.
Set NetBIOS Adapter Number
As you can have more than one NetBIOS stack loaded, Windows and OS/2 use the concept of
Adapter numbers. Each stack is allocated an Adapter number by the operating system. So for
example, NetBEUI may be allocated Adapter 1, NetBIOS over TCP, Adapter 2 and so on.
By default, the Client uses Adapter number 0. Depending on how your Network is configured
this may not be the correct Adapter number for your workstation. To overcome this you must
select the required stack from the drop down list.
this may not be the correct Adapter number for your workstation. To overcome this you must
select the required stack from the drop down list.
Notes
•
NetSupport allows you to select multiple NetBIOS Adapters. Make sure only the ones you
want are selected. If changing the selected adapter, make sure that you first de-deselect
the existing or default adapter number.
want are selected. If changing the selected adapter, make sure that you first de-deselect
the existing or default adapter number.
•
Under Windows 95, changing you Network settings may also change the NetBIOS
adapter number. You may need to re-set the NetBIOS adapter number NetSupport uses
after such a change.
adapter number. You may need to re-set the NetBIOS adapter number NetSupport uses
after such a change.
NetSupport Manager
95
Basic/Advanced Client Configuration – Dial-in Bridge Tab
This property sheet is used to set up Dial-in NetSupport links either to this workstation or to
any NetSupport Client on the same LAN as this one.
any NetSupport Client on the same LAN as this one.
Transport Protocol
By default, NetSupport Manager is set to have no transport for the Bridge selected.
By default, NetSupport Manager is set to have no transport for the Bridge selected.
Choose to use either the NetBIOS, IPX, TCP/IP protocols for NetSupport Bridge.
Load Bridge on Startup
Setting this option will cause the NetSupport Bridge to initialise when the Client loads. If you
do not set it then the User at the Client must load it before dial-in access will be available.
Setting this option will cause the NetSupport Bridge to initialise when the Client loads. If you
do not set it then the User at the Client must load it before dial-in access will be available.
Security and Dialback
Password File
You can set up the Bridge to support both passwords and dialback with the additional
functionality of dial-ing back different telephone numbers according to the password.
Password File
You can set up the Bridge to support both passwords and dialback with the additional
functionality of dial-ing back different telephone numbers according to the password.
Inactivity Timeout
Specify, in minutes, a maximum time span of inactivity at the Client before the Control
disconnects.
Specify, in minutes, a maximum time span of inactivity at the Client before the Control
disconnects.
Modem
You must select a modem, from the list of modems installed in the Control Panel of the
workstation, for the Bridge to use. As a generalisation select the Hayes Modem and set the
Baud rate one level higher than your maximum anticipated modem speed.
You must select a modem, from the list of modems installed in the Control Panel of the
workstation, for the Bridge to use. As a generalisation select the Hayes Modem and set the
Baud rate one level higher than your maximum anticipated modem speed.
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