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NetSupport Manager
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NetSupport Manager
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Basic/Advanced Client Configuration – Audio Tab
This property sheet provides configuration options for using Audio Support at a Client and
Control workstation.
Control workstation.
Volume Settings
Threshold – microphone sensitivity
Microphone – volume of microphone
Speaker – volume of speakers
Wave – volume of Operating Systems Sound Effects
Microphone – volume of microphone
Speaker – volume of speakers
Wave – volume of Operating Systems Sound Effects
Test
Check this box to test all of the above settings.
Check this box to test all of the above settings.
Advanced Client Configuration
The NetSupport Manager Client is exceptionally configurable and supports the ability to set
differing levels of security and response according to the identity of the Control User that is
connecting. This is achieved by the use of configuration files at the Client, which determine the
appropriate level of access for each Control User by means of a Profile.
differing levels of security and response according to the identity of the Control User that is
connecting. This is achieved by the use of configuration files at the Client, which determine the
appropriate level of access for each Control User by means of a Profile.
It is important that the concepts behind Configuration Files and Profiles be fully understood.
Configuration File
A Configuration File is a Text File, consisting of sections called Profiles.
A Configuration File is a Text File, consisting of sections called Profiles.
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You can specify the Configuration File that the Client will use when it initialises. The
Configuration files themselves are stored in a check-summed file, normally Client32.Ini.
Configuration files themselves are stored in a check-summed file, normally Client32.Ini.
This file can be either on the Client workstation or on another workstation such as an NT
Server to which the Client workstation has access. You can even set the Client to use a
fallback configuration file in case the Server is unavailable.
Server to which the Client workstation has access. You can even set the Client to use a
fallback configuration file in case the Server is unavailable.
Note: There are special requirements for setting Windows 9x workstations to use shared
configuration files.
configuration files.
Profile
A profile is a set of parameters that determine how the Client will respond to a particular
Control User and what functionality they will allow that Control User to have.
A profile is a set of parameters that determine how the Client will respond to a particular
Control User and what functionality they will allow that Control User to have.
For example, one Control User may be allowed to View the Client in Watch only mode whilst
another may be allowed full functionality including File Transfer. You can even set up the
profile to pre-determine exactly what file access a Control User will have.
another may be allowed full functionality including File Transfer. You can even set up the
profile to pre-determine exactly what file access a Control User will have.
A profile set at the Client overrides a profile set at the Control. Security is therefore always
ensured.
ensured.
When connecting to a profiled Client, the Control User will be prompted for a UserID and a
Password. The NetSupport Client will then interrogate the first matching Profile in its current
configuration file to determine what level of functionality has been assigned to that Control
User.
Password. The NetSupport Client will then interrogate the first matching Profile in its current
configuration file to determine what level of functionality has been assigned to that Control
User.
Master Profile
Each configuration file must contain a Master Profile. This is the standard profile and is the
one used if you only set a Basic Configuration. Whatever is set here will, by default, apply to
all other Profiles you create.
Each configuration file must contain a Master Profile. This is the standard profile and is the
one used if you only set a Basic Configuration. Whatever is set here will, by default, apply to
all other Profiles you create.
However, you can then amend those profiles to enable or disable particular features for
Control Users whose USERID and password match those set in the Profile.
Control Users whose USERID and password match those set in the Profile.
As the Master Profile is the first one that the Client checks you should always set maximum
security features here to avoid leaving a security back door open.
security features here to avoid leaving a security back door open.
The Master Profile is also used for setting a number of Global Parameters that apply across all
individual Profiles.
individual Profiles.
Individual Profile
An individual profile allows you to enable or disable individual features for a particular Control
User or Group of Control Users. When they connect, the Client will prompt them for a User
Name and Password. It will then search its internal profiles until it finds a match and then
apply the settings to the subsequent Control session.
An individual profile allows you to enable or disable individual features for a particular Control
User or Group of Control Users. When they connect, the Client will prompt them for a User
Name and Password. It will then search its internal profiles until it finds a match and then
apply the settings to the subsequent Control session.
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Advanced Client Configuration – Security
This property sheet is used to fine tune the security at a Client, applied to Control Users.
Options
Disable this Profile when an NT User is logged on
If someone is logged in at the NT Client then this Profile will be deactivated and therefore not
available to a Control User. The value of this is that it prevents a Control User inheriting rights
on a workstation they would not otherwise have.
Disable this Profile when an NT User is logged on
If someone is logged in at the NT Client then this Profile will be deactivated and therefore not
available to a Control User. The value of this is that it prevents a Control User inheriting rights
on a workstation they would not otherwise have.
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