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NetSupport Manager is available as an Evaluation Kit either from distributors or free as a
downloaded copy off the Internet. This allows you to trial NetSupport before your purchase.
The Evaluation Kit software is fully functional, apart from the following restrictions:

•

 

A maximum of five Clients can be active on the network simultaneously;

•

 

The Client and the Control programs will not run after the kit expiry date has passed.

Upon purchase, these restrictions are removed once serialisation has been completed. This
process upgrades the Evaluation Kit into a fully licensed copy.

In the directory that you have installed the Program Manager Group ‘NetSupport’ open the file
PCILIC.EXE.

The NetSupport Manager Licence dialog box will appear asking you to enter your licence
details. Please note that all entries are cAsE sEnSiTiVe.

When you have entered the correct licence details click GENERATE. You now have a fully
licensed copy of NetSupport Manager!

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Basic Concepts
Starting the NetSupport Control
Finding Clients on the Network
Connecting to Clients
Quick Connect
Connecting to Clients on different Protocols
Connecting through Firewalls and Proxy Servers
Disconnecting a Client
Disconnecting all Clients
Rebooting or Logging out Clients
Viewing a Client screen
Maximising the View area
Viewing multiple Clients screens simultaneously
Scale to Fit Mode
Scanning Client screens
Launching Applications on Client workstations
User Defined Tools
Showing the Control screen on Client workstations
Showing a Client screen on a number of Client screens
Using Audio Support whilst Viewing a Client screen or Showing your screen on a Client
workstation
Using Audio Support to make an announcement
Adjusting microphone and speaker volume
Video Player Support
Video Player Control Panel
Recording Replay Files
Watching recorded Replay Files
Showing Replay Files to Clients
Transferring Files to a Client workstation
Arranging multiple file Transfer Windows
Distributing Files to Clients
Managing Files on Control workstations
Control/Client Chat sessions
Sending Messages to Clients
Dealing with Help Requests
Capturing a Clients Printer Output
Remotely Cutting and Pasting between Client and Control workstations
Using NetSupport over the Internet

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In our terminology, the Client is the workstation that is being remote controlled, and the
Control is the workstation that is taking control.

A NetSupport Control can link to a NetSupport Client in four ways.  It is important that these be
understood.

Available Client
When a Client has been installed on workstation, it becomes available for connection to a
Control. A Client must be available before a Control can connect to it.

Known Clients
Having browsed for available Clients, NetSupport Manager stores a list of Clients in the Tree
View, Client Folder. These are Known Clients.

Connected Client
All available Client’s or Groups of Clients can be chosen for simultaneous connection.  A
Control can only remote control a Client they are connected.

Selected Client
When a connected Client is selected, a "one to one" session is established.  A Control can
then View, Show or Send a Message etc. to that Client only.  A Control can also Watch,
Control or Share the selected Clients screen, keyboard and mouse.

A Control can switch between multiple Clients, making each of them, in turn, the selected
Clients.

The ‘Remote’ is the module that provides Dialout access from a Control.
The ‘Bridge’ is the module that provides Dial-in access to a LAN/WAN or Standalone Client.
The ‘Script Editor’ is the module for creating custom scripts to automate your NetSupport
tasks.
The ‘Script Scheduler’ is the module for scheduling when your scripts are run.

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To start the NetSupport Manager Control program
1. 

Double click on the NetSupport Control icon in your NetSupport Program Group.
Or,
Choose {Start}{Programs}{NetSupport}{NetSupport Control} from your operating system.

As NetSupport Manager initialises, you will see a window in the middle of your screen with the
NetSupport logo and version information. This only appears for a few seconds whilst
NetSupport loads, after which, the Control Window will be displayed.

By default, the Control is configured to support the TCP/IP protocol, however, it can support
multiple protocols simultaneously. If you receive a protocol error message when starting the
Control or want to configure it to support Clients running on different protocols: Choose
{Network}{Configure – Transport Tab}.