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53

Double Feed

1. Set the Shading Sheet (Part No.: PNZXS1037AM) on the 

Feed Tray, sliding the Document Guides so that they match 
the document width.

2. Click "Double feed" on the adjust menu.
3. Click "Adjust Automatically" to adjust the double feed 

sensitivity.

4. Check the result.
5. Click "OK" finish the adjustment.
6. Click "OK" to return to the adjust menu.

   

—

* USB ID

1. Click "USB ID" on the adjust menu.
2. Click "Set" to store a new ID number for a new replaced 

CONTROL Board.

3. Click "Close" to return to the adjust menu.

—

*This setting is available only 
for a new replaced 
CONTROL Board.

Shading Sheet
Information

1. Click "Shading Sheet Information" on the main menu.
2. Check the Shading Sheet part no.

—

Download the 
latest version

1. Click "Download the latest version" to open the site for 

Panasonic scanner products that provides the scanner 
software to be downloaded.

—

Error Log

1. Click "Error Log" to open "Save As" dialog-box.
2. After renaming a log file, perform "Save" to save it. Refer to 

 Error Log for the detail.

—

Select Scanner

1. Click "Select Scanner" on the main menu.
2. Select a scanner connected to the PC.

—

System Log

1. Click "System Log" on the main menu to save the scanner 

and the PC information as text files.

—

54

Without connecting the scanner to the PC, the following Scanner self-tests can be performed. The following mechanical tests are
generally used after replacing or reassembling rollers and other mechanical parts related to feeding documents.

1. Feed

1. Turn on the scanner while pressing the "START/STOP 

button" on the Operation Panel.

OFF -> Blinking(Fast)

2. Release the button after LED (Green) turns off.

OFF -> Blinking(Slow)

3. Set documents on the Feed Tray.

Blinking(Slow)

4. Press the "Single touch scan button 1" for 5 seconds or 

more to feed the documents.

ON

5. Paper feeding starts.

ON

6. Press the "Power button" for more than one second to 

turn the unit off.

Blinking(Slow) -> OFF

2. Shading

1. Turn on the scanner while pressing the "START/STOP 

button" on the Operation Panel.

OFF -> Blinking(Fast) Before executing the 

shading correction, be 
sure to clean the 
Scanning Glass (F), 
Scanning Glass (B), 
rollers, and conveyors 
related to conveying 
documents.

Until this process is 
completed, don't stop 
the process by opening 
any doors or turning off 
the scanner.

2. Release the button after LED (Green) turns off. 

OFF -> Blinking(Slow)

3. Set the Shading Sheet (Part No.: PNZXS1037AM) on the 

feed tray.

Blinking(Slow)

4. Press the "Single touch scan button 2" for 5 seconds or 

more to start shading.

Blinking

5. Paper feeding starts to execute the shading.

Blinking

6. After confirming the LED (Green) turns OFF, press the 

"Power button" for more than one second to turn the 
unit off.

OFF

55

LED does not light
up.

1. Problem with either AC Adaptor 

or its cable connector.

1. Check the connection of the adaptor and its cable.
2. Plug in the adaptor to the AC inlet again and reattach the cable to 

"DC mark" (

) on the back of the scanner.

3. Replace faulty parts.

2. DC ON/OFF circuit does not 

work correctly.

1. Check the connection of the adaptor and its cable.
2. Monitor the following signals. (when turning on the power)

(1) Q51-G Typ. +8 V
(2) Q48-C Typ. +3 V
(3) Q50-B Typ. +0.6 V
(4) +7.0V (CL189) Typ. +7.0V

3. Check the soldering condition of the following parts and of their sur-

rounding circuits on the CONTROL Board. 
Q48, Q50, Q51

4. Monitor the following signals.

(1) Q48 (C-E): Typ. 0 V 
(2) Q50 (C-E): Typ. 0 V

5. Replace faulty parts.

3. CONTROL Board does not work 

properly.

1. Perform the "LED" test in 

 to check the LED ON/OFF 

status.

2. Check whether all connections and cables on the CONTROL Board 

are normal.

3. Check the soldering condition of the following parts and of their 

surrounding circuits on the CONTROL Board. 
(1) +1.2V (CL196) : Typ. 1.2V
(2) +7V (CL189)    : Typ. 7.0V
(3) +3.3V (CL190) : Typ. 3.3V
(4) IC9 (PF4)
(5) IC6 (Reset IC)

4. Check the soldering condition of the following parts on the 

CONTROL Board.
(1) CN30

5. Monitor the following signals on the CN30.

(1) CN30-4th pin : 3.2 V (when LED (Green) lights)
(2) CN30-5th pin : 3.2 V (when LED (Red) lights) 

6. Replace faulty parts or CONTROL Board.

4. PANEL Board does not work 

properly.

1. Perform the "LED" test in 

 to check the LED ON/OFF

status.

2. Check the following connection.

between CN2001 (PANEL Board) and CN30 (CONTROL Board)

3. Check the soldering condition of the following parts on the PANEL

Board.
(1) CN2001
(2) D2002, D2003

4. Monitor the following signals on the CN2001.

(1) CN2001-7th pin: 3.2 V (when LED (Green) lights)
(2) CN2001-6th pin: 3.2 V (when LED (Red) lights)

5. Replace faulty parts or PANEL Board.

Scanner does not 
recognize USB 
connection.

1. USB cable is not connected 

normally.

1. Check the device (USB) condition of PC with Device Manager.
2. Re-attach the USB cable, and then restart the scanner and PC.
3. Replace the USB cable.

2. USB interface circuit does not 

work.

1. Check the soldering condition of the following parts and of their sur-

rounding circuits on the CONTROL Board, and then repair it.
(1) JK3 (USB IF connector)
(2) LF4 (Common mode filter)
(3) LF5 (Common mode filter)
(4) IC9 (PF4)

2. Replace the CONTROL Board.

56

START/STOP 
Button, Skip Button, 
or Single Touch 
Scan Buttons (1, 2, 
and 3) don’t work 
properly.

1. Mechanical problem with ON/

OFF switch.

1. Perform the "Key / Sensor" test in 

 to check the button's 

ON/OFF status.

2. Check the contact between the button cover and switch.

(SW2004 [Start/Stop] on the PANEL Board). 
(SW2005 [Skip] on the PANEL Board).
(SW2003 [Single touch scan1] on the PANEL Board).
(SW2001 [Single touch scan2] on the PANEL Board).
(SW2002 [Single touch scan3] on the PANEL Board).

3. Check the button’s ON/OFF mechanical condition.
4. Re-attach the button cover after checking whether it is broken.
5. Replace faulty parts.

2. ON/OFF monitor circuit does not 

function.

1. Check the soldering condition of the following parts and of their 

surrounding circuits on the PANEL Board.
(1) SW2004, R2015
(2) SW2005, R2016
(3) SW2003, R2014
(4) SW2001, R2001
(5) SW2002, R2002

2. Check the following connection.

(1) Between CN2001 (PANEL Board) and CN30 (CONTROL Board)
(2) FFC Cable

3. Check the soldering condition of the following parts and their 

surrounding circuits on the CONTROL Board.
(1) CN30
(2) L132, R739, L133, R740, L131, R744, L128, R743, L130, R747

4. Check the following signals on the CONTROL Board.

CL117 : Approx. 0 V (when pushing Skip Button)
CL113 : Approx. 0 V (when pushing Single Touch Scan Button 1)
CL110 : Approx. 0 V (when pushing Single Touch Scan Button 2)
CL105 : Approx. 0 V (when pushing Single Touch Scan Button 3)
CL111 : Approx. 0 V (when pushing START/STOP Button)

5. Replace faulty parts or boards.

Scanning position is 
shifted.

1. After replacing or re-assembling 

the CIS assembly and/or 
mechanical parts related to 
conveying documents, re-
adjustment of scanning position 
has not been done.

1. Perform the "All Position" and/or "Individual Position" in 

 so that the scanning position can be adjusted properly.

2. The CIS assembly is not 

installed properly.

1. Re-assemble the CIS Assembly. 

(See 

The document 
skews when 
scanned.

1. Document Guides are not set 

properly according to the size of 
documents on the Feed Tray.

1. Slide and set the Document Guides according to the document size.

2. Mixed Batch Card Guide is not 

set properly.

1. Set the guide properly.

3. ADF Door is not closed tightly.

1. Close the door until it clicks into place, after opening it.

4. Rollers are dirty.

1. Clean the rollers with the roller cleaning paper.
2. After cleaning the Paper Feed Roller and DFP Roller, perform the 

"Clear Counter (After Clean Roller)" in the service utility to clear 
the cleaning roller counter. (See 

)

5. Rollers are not properly installed 

into their default positions when 
re-assembling.

1. Check the roller attachments to the scanner (whether a gap between 

roller and conveyor is secured equally).

2. Re-attach the rollers to their default positions.

6. Rollers have reached their life 

expectancy.

1. After checking the configuration, replace the rollers.
2. After replacing the Paper Feed Roller and DFP Roller, perform the 

"Clear Counter (After Replace Roller)" in the service utility to clear 
the roller replacement counter. (See