Sharp MX-M310 / MX-M310N (serv.man9) User Manual / Operation Manual ▷ View online
39
WHEN INSTALLATION WAS NOT SUCCESSFUL
The machine is not
detected (when
connected to a
network).
detected (when
connected to a
network).
Is the IP address of the
machine configured?
machine configured?
If the IP address of the machine is not
configured, the machine will not be detected.
Make sure that the IP address is configured
correctly in "Network Settings" in the machine's
administrator settings.
configured, the machine will not be detected.
Make sure that the IP address is configured
correctly in "Network Settings" in the machine's
administrator settings.
Is your computer connected to
the same network as the
machine?
the same network as the
machine?
Windows:
If the machine and your computer are not
connected to the same local area network, the
machine will not be detected. If the two are
connected to different sub-networks, click the
[Specify condition] button and enter the
machine's name (host name) or IP address to
search for the machine.
Macintosh:
If multiple AppleTalk zones exist, select the
zone to which the machine is connected from
the menu.
If the machine and your computer are not
connected to the same local area network, the
machine will not be detected. If the two are
connected to different sub-networks, click the
[Specify condition] button and enter the
machine's name (host name) or IP address to
search for the machine.
Macintosh:
If multiple AppleTalk zones exist, select the
zone to which the machine is connected from
the menu.
The machine is not
detected (when
connected to a
network).
detected (when
connected to a
network).
Is the machine power on?
If the machine is powered off, it will not be
detected. (In Windows, search again after
powering on the machine.)
detected. (In Windows, search again after
powering on the machine.)
Is your computer connected
correctly to the machine?
correctly to the machine?
Make sure that the cable is connected securely
to the LAN connectors on your computer and
the machine.
Check the connections at the hub as well.
to the LAN connectors on your computer and
the machine.
Check the connections at the hub as well.
☞
CONNECTING TO A NETWORK (page 6)
The plug and play
screen does not
appear (USB
connection in
Windows).
screen does not
appear (USB
connection in
Windows).
Can your computer use a USB
connection?
connection?
Check your computer whether or not a USB
interface can be used on the Device Manager
in your computer. (For information on "Device
Manager", see Help in Windows.)
If USB can be used, your controller chipset type
and root hub will appear in "Universal Serial
Bus controllers" in "Device Manager". (The
items that appear will vary depending on your
computer.)
interface can be used on the Device Manager
in your computer. (For information on "Device
Manager", see Help in Windows.)
If USB can be used, your controller chipset type
and root hub will appear in "Universal Serial
Bus controllers" in "Device Manager". (The
items that appear will vary depending on your
computer.)
If these two items appear, USB should be
useable. If a yellow exclamation point appears
next to "Universal Serial Bus controllers" or the
two items do not appear, refer to your computer
manual or check with the manufacturer of your
computer to enable USB and then reinstall the
printer driver.
useable. If a yellow exclamation point appears
next to "Universal Serial Bus controllers" or the
two items do not appear, refer to your computer
manual or check with the manufacturer of your
computer to enable USB and then reinstall the
printer driver.
Problem
Point to check
Solution
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40
WHEN INSTALLATION WAS NOT SUCCESSFUL
ENGLISH
X The printer driver cannot be installed (Windows 2000/XP/Server 2003)
If the printer driver cannot be installed on Windows 2000/XP/Server 2003, follow the steps below to
check your computer settings.
check your computer settings.
1
Click the [start] button and then
click [Control Panel].
click [Control Panel].
In Windows 2000, click the [Start] button, point
to [Settings], and click [Control Panel].
to [Settings], and click [Control Panel].
2
Click [Performance and
Maintenance] and then [System].
Maintenance] and then [System].
In Windows 2000, double-click the [System]
icon.
icon.
3
Click the [Hardware] tab and
then the [Driver Signing] button.
then the [Driver Signing] button.
4
Check the settings in "What
action do you want Windows to
take?" ("File signature
verification" in Windows 2000).
action do you want Windows to
take?" ("File signature
verification" in Windows 2000).
If [Block] is selected, the printer driver cannot
be installed. Select [Warn] and install the
printer driver again.
be installed. Select [Warn] and install the
printer driver again.
The printer driver is
not installed
correctly by plug
and play (USB
connection in
Windows).
not installed
correctly by plug
and play (USB
connection in
Windows).
Did you connect the machine to
your computer before installing
the printer driver?
your computer before installing
the printer driver?
If the machine was connected to your computer
with a USB cable before the printer driver was
installed from the installer, check if information
on the unsuccessful installation remains in
"Device Manager". (For information on "Device
Manager", see Help in Windows.)
If the model name of the machine appears in
"Other devices" in "Device Manager", delete it,
restart your computer, and install the printer
driver again.
with a USB cable before the printer driver was
installed from the installer, check if information
on the unsuccessful installation remains in
"Device Manager". (For information on "Device
Manager", see Help in Windows.)
If the model name of the machine appears in
"Other devices" in "Device Manager", delete it,
restart your computer, and install the printer
driver again.
Problem
Point to check
Solution
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41
REMOVING THE SOFTWARE
To remove the printer driver or software installed using the installer, follow the steps below.
Windows
1
Click the [start] button and then
click [Control Panel].
click [Control Panel].
In Windows 2000, click the [Start] button, point
to [Settings], and click [Control Panel].
to [Settings], and click [Control Panel].
2
Click [Uninstall a program].
• In Windows XP/Server 2003, click [Add or
Remove Programs].
• In Windows 2000, double-click the
[Add/Remove Programs] icon.
3
Select the program or driver that
you wish to delete.
you wish to delete.
For more information, see the manual for the
operating system or Help.
operating system or Help.
4
Restart your computer.
Mac OS X
1
Delete the printer that uses the
machine's PPD file from the
printer list.
machine's PPD file from the
printer list.
To show the printer list, see step 11 and 12 of
"MAC OS X" (page 29).
"MAC OS X" (page 29).
2
Delete the PPD file.
The PPD file has been copied to the following
folder on the startup disk.
[Library] - [Printers] - [PPDs] - [Contents] -
[Resources] - [en.lproj]
Delete the PPD file of the machine from this folder.
folder on the startup disk.
[Library] - [Printers] - [PPDs] - [Contents] -
[Resources] - [en.lproj]
Delete the PPD file of the machine from this folder.
3
Delete the installation information.
The installation information file has been copied
to the following folder on the startup disk.
[Library] - [Receipts]
Delete the [MX-B08.pkg] file from this folder.
to the following folder on the startup disk.
[Library] - [Receipts]
Delete the [MX-B08.pkg] file from this folder.
Mac OS 9.0 - 9.2.2
After deleting the icon of the printer that uses
the machine's PPD file from the desktop, follow
the steps below.
the machine's PPD file from the desktop, follow
the steps below.
1
Insert the "Software CD-ROM"
into your CD-ROM drive.
into your CD-ROM drive.
Insert the "Software CD-ROM" that shows
"Disc 2" on the front of the CD-ROM.
"Disc 2" on the front of the CD-ROM.
2
Double-click the [CD-ROM] icon
(
(
) on the desktop and
double-click the [MacOS] folder.
3
Double-click the [Installer] icon
(
(
).
4
Select [Remove] in the Install menu
and click the [Remove] button.
and click the [Remove] button.
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