Sharp MX-3050N / MX-3060N / MX-3070N / MX-3550N / MX-3560N / MX-3570N / MX-4050N / MX-4060N / MX-4070N (serv.man35) User Manual / Operation Manual ▷ View online
8
General Problems
PAPER DOES NOT FEED FROM
THE PAPER TRAY
THE PAPER TRAY
Is the paper loaded correctly into the paper tray?
14
Has the tray been prohibited in some modes (copy, print, fax, image
send, document filing)?
send, document filing)?
14
I DON'T KNOW HOW TO CHANGE
THE PAPER SIZE
THE PAPER SIZE
Set the paper size used in each tray in the tray settings.
14
THE OUTPUT IS NOTICEABLY
CURLED AND UNEVEN
CURLED AND UNEVEN
Remove the paper and turn the opening side over.
14
THE IMAGE IS SKEWED ON THE
PAPER
PAPER
Is too much paper loaded into the bypass tray?
15
Are the bypass tray guides adjusted to the width of the paper?
15
Are the original guides adjusted to the width of the paper?
15
Is the control plate auxiliary block attached to the cassette? (When
using SRA3)
using SRA3)
15
LINES APPEAR IN THE SCANNED
IMAGE
IMAGE
Are the scanning areas of the document glass or automatic document
feeder dirty?
feeder dirty?
15
Is the bypass feed roller dirty?
15
Did you clean the main charger of the photoconductive drum?
15
Did you clean the PT charger of the primary transfer belt?
15
Did you clean the laser unit?
15
SMUDGES APPEAR ON PRINTED
OUTPUT
OUTPUT
Are you using paper that is not within the specifications?
15
Are you printing on pre-punched paper?
16
Does a message appear indicating the need for maintenance?
16
WHEN PRINTING ON THICK PAPER,
THE PRINT RESULT IS DIRTY FROM
THE 2ND PAGE ON
THE PRINT RESULT IS DIRTY FROM
THE 2ND PAGE ON
Has the paper type been set correctly?
16
I DON'T KNOW HOW TO CHANGE
THE OUTPUT TRAY
THE OUTPUT TRAY
Is the output tray specified?
16
PART OF THE IMAGE IS CUT OFF
Has the correct paper size been set?
17
Was the original placed in the correct position?
17
PRINTING TAKES PLACE ON THE
WRONG SIDE OF THE PAPER
WRONG SIDE OF THE PAPER
Is the paper loaded with the print side facing in the correct direction?
17
A COVER OR INSERT IS NOT
PRINTED ON THE SPECIFIED
PAPER
PRINTED ON THE SPECIFIED
PAPER
Has the paper type been set correctly?
17
THE CONNECTED USB DEVICE
CANNOT BE USED
CANNOT BE USED
Is the USB device compatible with the machine?
18
Is the connected USB device recognized correctly?
18
Is the format of the USB memory device FAT32?
18
Are you using a USB memory device with a capacity of more than 32
GB?
GB?
18
THE FINISHER/SADDLE FINISHER
DOES NOT OPERATE
DOES NOT OPERATE
Does a message appear indicating that you need to remove paper from
the stapler compiler?
the stapler compiler?
18
Have functions been disabled by the administrator?
18
STAPLING DOES NOT TAKE PLACE
(INCLUDING SADDLE STITCH)
(INCLUDING SADDLE STITCH)
Does a message appear instructing you to check the staple unit?
18
Does a message appear instructing you to add staples?
18
Is a different width of paper mixed in?
19
Are there more sheets than can be stapled at once?
19
Is a paper size that cannot be stapled included in the print job?
19
Is the paper type setting of the tray selected in the printer driver set to a
paper type that cannot be stapled?
paper type that cannot be stapled?
19
Problem
Check
Page
?
9
General Problems
PUNCHING DOES NOT TAKE
PLACE
PLACE
Does a message appear instructing you to check the punch module?
19
Is a different size of paper mixed in?
19
Is a paper size that cannot be punched included in the print job?
19
Is the tray selected in the printer driver set to a paper type that cannot
be punched?
be punched?
19
THE STAPLING POSITION OR
PUNCH POSITION IS NOT
CORRECT
PUNCH POSITION IS NOT
CORRECT
Is the stapling position setting correctly?
20
Are the punching positions setting correctly?
20
FOLDING DOES NOT TAKE PLACE
Did the administrator enable the [Disabling of Duplex] setting?
20
Are you using a paper type that has a specific front and reverse side?
20
PREVIEW IMAGES OR THUMBNAIL
IMAGES DO NOT APPEAR
IMAGES DO NOT APPEAR
Are there a number of jobs waiting to be executed?
20
THE TOUCH PANEL DISPLAY IS
DIFFICULT TO VIEW
DIFFICULT TO VIEW
Is the brightness properly adjusted?
21
YOU WERE LOGGED OUT
WITHOUT LOGGING OUT
YOURSELF
WITHOUT LOGGING OUT
YOURSELF
Did Auto Clear activate?
21
I DON'T KNOW WHERE THE IP
ADDRESS SETTING IS
ADDRESS SETTING IS
The IP address is set in the Network Settings of Setting mode.
21
I DON'T KNOW HOW TO CHANGE
THE BACKGROUND COLOR OF
THE HOME SCREEN
THE BACKGROUND COLOR OF
THE HOME SCREEN
You can change the background color in "MFP Display Pattern Setting".
21
I DON'T KNOW HOW TO ADD A
SHORTCUT TO OR DELETE A
SHORTCUT FROM THE HOME
SCREEN
SHORTCUT TO OR DELETE A
SHORTCUT FROM THE HOME
SCREEN
You can change a shortcut in "Edit Home".
22
I DON'T KNOW HOW TO RESTORE
THE LARGE TEXT SETTING TO ITS
ORGINAL STATE
THE LARGE TEXT SETTING TO ITS
ORGINAL STATE
Is large text mode enabled in the home screen?
22
I DON'T KNOW HOW TO ADJUST
THE TIME THE MACHINE ENTERS
ENERGY SAVE MODE
THE TIME THE MACHINE ENTERS
ENERGY SAVE MODE
Set the time the machine enters energy save mode in the Energy Save
settings of setting mode.
settings of setting mode.
22
I FORGOT THE ADMINISTRATOR
PASSWORD
PASSWORD
Was the administrator password changed from the factory default
setting?
setting?
23
I DON'T KNOW WHOM TO
CONTACT FOR MAINTENANCE
AND SERVICE
CONTACT FOR MAINTENANCE
AND SERVICE
Please check the customer support information.
23
I CAN'T USE A PARTICULAR FUNCTION OR
PERIPHERAL DEVICE
Check
Solution
Have functions been disabled by the
administrator?
administrator?
■ Check with your administrator.
Some functions may have been disabled in the setting mode. When user
authentication is enabled, the functions that you can use may be restricted in
your user settings.
authentication is enabled, the functions that you can use may be restricted in
your user settings.
Problem
Check
Page
?
?
!
10
General Problems
I DON'T KNOW HOW TO CHECK THE TOTAL
NUMBER OF PAGES USED
Check
Solution
Hold down the [Home Screen] key.
■ When you hold down the [Home Screen] key, a message appears showing the
total page usage and toner level.
You can check in the status of setting
mode.
mode.
■ [Total Count] appears in the [Status] of setting mode. You can check the total
pages used from this item.
THE OPERATION PANEL CANNOT BE USED
Check
Solution
Is the main power indicator lit?
■ If the main power indicator is not lit up, turn the machine's power on.
Make sure that the power plug is firmly inserted in the power outlet, switch the
main power switch to the "
main power switch to the "
" position.
Did you just power on the machine?
■ Wait until a message appears indicating that the machine is ready.
After the [Power] button is turned on, the machine requires some time to
complete warmup operation. During warmup operation, functions can be
selected, but a job cannot be run.
complete warmup operation. During warmup operation, functions can be
selected, but a job cannot be run.
Is the [Power Save Mode] button
blinking?
blinking?
■ Auto Power Shut-Off mode has activated. To return the machine to normal
operation, press the [Power Save Mode] button. For more information, see the
"User's Manual" .
"User's Manual" .
Is a cover open or a device separated
from the machine?
from the machine?
■ Read the message and take appropriate actions.
A warning message will appear when a cover is open or a device is separated
from the machine.
from the machine.
Did login fail three times in a row?
■ After operation unlocks, log in using the correct user information.
When [A Warning when Login Fails] is enabled in the setting mode and login fails
3 times in a row, a warning will be displayed and user authentication operation
will lock for 5 minutes.
3 times in a row, a warning will be displayed and user authentication operation
will lock for 5 minutes.
(If you do not know your user information, contact your administrator.)
⇒ "Setting mode" → [User Control] → [Default Settings]
⇒ "Setting mode" → [User Control] → [Default Settings]
→ [A Warning when Login Fails]
Does a message appear indicating
that Auto Login failed?
that Auto Login failed?
■ Check with your administrator.
Auto Login failed due to network or other problems. If you are the administrator,
tap the [Administrator Password] key, log in as an administrator, and temporarily
change the auto login settings in the setting mode. (Restore the changed settings
to their original state after the problems have been solved.)
tap the [Administrator Password] key, log in as an administrator, and temporarily
change the auto login settings in the setting mode. (Restore the changed settings
to their original state after the problems have been solved.)
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11
General Problems
Does the message "Call for service.
Code:xx-xx*." appear in the touch
panel?
*Letters and numbers appear in xx-xx.
Code:xx-xx*." appear in the touch
panel?
*Letters and numbers appear in xx-xx.
■ Turn on the machine power again.
■ Make sure that the background color of the job status display at the upper right
■ Make sure that the background color of the job status display at the upper right
corner of the touch panel is gray, and press the [Power] button and then turn the
main power switch to the "
main power switch to the "
" position. Waiting at least 10 seconds and then
turn the main power switch to the "
" position.
■ If the message still appears after switching the [Power] button and the main
power switch off and on several times, it is likely that a failure has occurred that
requires service. In this event, stop using the machine, unplug the power plug,
and contact your dealer or nearest SHARP Service Department. (When
contacting your dealer or nearest SHARP Service Department, inform them of
the displayed error code.)
requires service. In this event, stop using the machine, unplug the power plug,
and contact your dealer or nearest SHARP Service Department. (When
contacting your dealer or nearest SHARP Service Department, inform them of
the displayed error code.)
PRINTING IS NOT POSSIBLE OR STOPS DURING
A JOB
Check
Solution
Is a tray out of paper?
■ Add paper as instructed by the message in the touch panel.
Is the machine out of toner?
■ Replace the toner cartridge.
► Maintenance (page 6)
Has a paper misfeed occurred?
■ Remove the misfeed as instructed by the message in the touch panel.
Is the output tray full?
■ Remove the output from the tray and resume printing.
When the output tray becomes full, a detector activates and stops printing.
Is the waste toner box full?
■ Replace the waste toner box as instructed by the message in the touch panel.
Are restrictions placed on the trays
that can be used in each mode (copy,
print, image send, and document
filing)?
that can be used in each mode (copy,
print, image send, and document
filing)?
■ Check the settings in [Paper Tray Settings] and see if checkmarks appear in the
checkboxes of each mode ([Feeding Approved Job]).
Functions without a checkmark cannot be used for printing using that tray.
⇒ "Setting mode" → [System Settings] → [Common Settings] → [Paper Settings]
⇒ "Setting mode" → [System Settings] → [Common Settings] → [Paper Settings]
→ [Paper Tray Settings] → [Tray Registration] → [Feeding Approved Job]
I DON'T KNOW HOW TO PROHIBIT COLOR PRINTING
Check
Solution
You can prohibit color printing in
User Control.
User Control.
■ When user authentication is enabled, you can prohibit color printing for specific
users.
⇒ "Setting mode" → [User Control] → [User List].
⇒ "Setting mode" → [User Control] → [Machine Page Limit Setting].
⇒ "Setting mode" → [User Control] → [User List].
⇒ "Setting mode" → [User Control] → [Machine Page Limit Setting].
Check
Solution
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