Sharp AR-PE2 (serv.man6) Service Manual ▷ View online
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4
Before you go to the customer site
Before you go to the customer site
Before you make a service call to a customer site, talk to the customer on the phone, and
check out the following items:
check out the following items:
1.
Does the copier work?
If the copier works, but the user cannot print the Fiery AR-PE2 Test Page, have the
customer check the Message LED and any error messages in the Operation Panel.
customer check the Message LED and any error messages in the Operation Panel.
2.
Is the failure caused by a simple operating problem?
• Is there a printing problem?
• Does the Fiery AR-PE2 Test Page fail to print?
• Does the Fiery AR-PE2 fail to respond to a print command?
• Does printing seem to take a long time?
• Is print quality poor?
• Does the Fiery AR-PE2 fail to appear in the list of printers?
• Has the customer noted any error messages on the copier Operation Panel?
3.
If the answer to any of these questions is yes, refer the customer to the Troubleshooting
Appendixes in the user documentation set.
Appendixes in the user documentation set.
If the customer has followed the corrective actions in the user documentation set and has
failed to solve the problem, be prepared to make a service call. Keep a log of the failures
and messages the customer has observed.
failed to solve the problem, be prepared to make a service call. Keep a log of the failures
and messages the customer has observed.
4.
Has the customer made any network changes?
If network changes have occurred, request that the customer’s network administrator
verify the Fiery AR-PE2 network requirements.
verify the Fiery AR-PE2 network requirements.
5.
Is the user having printing problems with a particular image file?
If there are problems with files from particular applications, the user may be more
successful using different print settings.
successful using different print settings.
If your telephone call fails to clear up the problem, proceed to the next phase, the
preliminary on-site checkout.
preliminary on-site checkout.
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Troubleshooting Procedures
Preliminary on-site checkout
Your goal in the preliminary on-site checkout is to eliminate obvious problems, such as
loose or missing cables and connectors.
loose or missing cables and connectors.
Checking connections
Before you remove the copier
cover to inspect cables:
• Check that external interface cables are plugged into the proper connectors at the side
of the copier.
F
IGURE
4-2
External connectors
• Make sure the power cable is plugged into the wall outlet and that the copier is
powered on.
10/100BaseTX
Parallel (Centronics) port
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General Fiery AR-PE2 system errors
General Fiery AR-PE2 system errors
When you start up the system or when you install system software, you may encounter
error conditions that are not reported during the Start-up diagnostics. Table 4-1 lists
some of these error conditions and suggests corrective action.
error conditions that are not reported during the Start-up diagnostics. Table 4-1 lists
some of these error conditions and suggests corrective action.
When you first encounter any of these error conditions, power off the copier and inspect
for an obviously loose part or cable. Then check other components as suggested below.
For service procedures, refer to Chapter 3.
for an obviously loose part or cable. Then check other components as suggested below.
For service procedures, refer to Chapter 3.
T
ABLE
4-1
General Fiery AR-PE2 system error conditions and messages
Symptom
Probable cause
Suggested action
Fiery AR-PE2 does not start up.
Connections to the copier power
supply are faulty.
supply are faulty.
• Check the Fiery AR-PE2 video interface connector as
well as the copier’s relevant connector and/or cable.
Power supply has failed.
• Replace the copier power supply.
Fiery AR-PE2 starts up but CPU
fan is not working or overheating.
fan is not working or overheating.
CPU fan is not properly
connected.
connected.
• Check CPU fan connection to Fiery AR-PE2 connector
(see “CPU cooling unit” on page 3-10).
• If problem persists, replace the CPU cooling unit.
CPU fan is working but blows air
away from the Fiery AR-PE2.
away from the Fiery AR-PE2.
CPU fan is installed upside down.
• Remove the CPU fan and reinstall it in the proper
orientation (see “CPU cooling unit” on page 3-10).
Fiery AR-PE2 hangs at the
Loading system...
or the
Loading settings...
screen.
System software is not installed on
the HDD.
the HDD.
• Install system software (see “System Software” on
page 3-20).
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Troubleshooting Procedures
Run Diagnostics function
One of the menu items in the Functions screen on the Fiery AR-PE2 Operation Panel is
Run Diagnostics. Select Run Diagnostics if you want to run Video Diagnostics.
Run Diagnostics. Select Run Diagnostics if you want to run Video Diagnostics.
Video Interface Diagnostics
If you suspect there may be a problem with the video interface on the Fiery AR-PE2
board (for example, the print quality of output is poor), you can run Test I/F Board.
Video Diagnostics loops data internally, comparing data sent with data received to make
sure no errors have occurred.
board (for example, the print quality of output is poor), you can run Test I/F Board.
Video Diagnostics loops data internally, comparing data sent with data received to make
sure no errors have occurred.
T
O
RUN
V
IDEO
D
IAGNOSTICS
1.
Power on the copier. Once the Fiery AR-PE2 has reached the Info screen, press the Menu
button to view the Functions menu.
button to view the Functions menu.
2.
Select Run Diagnostics, then Test I/F Board.
3.
If “Board diagnostics passed” appears, press the Menu (or OK) button to return to the
Functions menu.
Functions menu.
4.
If “Board diagnostics failed” appears, you may have to replace the Fiery AR-PE2 board.
Click on the first or last page to see other AR-PE2 (serv.man6) service manuals if exist.