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Always check for error messages on your computer’s monitor screen and the printer operation
panel anytime you are unable to complete a print job. These messages can give you easy-to-follow
directions. If the messages do not give specific instructions, check the troubleshooting list on page
58.

For problems related to paper misfeed, toner empty, toner container full, and other related copier problems, see the
copier operation manual.

When printing a lengthy document, the document memory in the printer may become full of print
data.  Also a lengthy document may exceed the limit of the output tray. The printer will operate as
follows depending on the conditions.

1.  If face down output is specified:

A.  If printing one copy of a lengthy document is specified:

Printing will stop when the number of printed sheets reaches the limit of the output tray (if
the tray can detect the limit). When the printed paper is removed from the output tray,
printing will resume.

B.  If printing multiple copies of a lengthy document is specified and the key operator program

“Output Method When Memory Is Full” (page 43) is set to “1 SET”:

The printer will print only one set followed by a notice page at the end of the job.

C.  If printing multiple copies of a lengthy

document is specified and the key
operator program “Output Method When
Memory Is Full” (page 43) is set to
“MULTI-SET”:

Printed sheets will be divided into blocks*
as shown in the illustration. A separator
sheet will be inserted between each
block. Finally, a notice page will be
output. The number of pages in a block
can be changed using the key operator
program “Memory Reserved for Printer”.
See page 43.

Page 60

Page 1

Page 1

Page 60

Page 120

Page 61

Page 61

Page 120

Notice page

Separator sheet

Separator sheet

Separator sheet

1 block

Example:
Two sets of 120-page document are
printed in 60-page blocks.

* 

The number of pages in a block varies with the paper size, setting of the key operator
program “Memory Reserved for Printer” and printer models.

For the models without hard disk drive and the models with a 2 GB or more hard disk drive, the key operator program
“Memory Reserved for Printer” is not available. In case of those without hard disk drive, the number of pages in a block
is variable according to the memory use and those with a 2 GB or more drive allow 320 pages in a block.

2.  If face up output is specified:

Printing will be canceled and a notice page will be output.

If you find that a notice page has been printed at the end of a print job, the print data received from
the computer has not been printed as specified. Read the notice page and retry printing or arrange
the output following the remedies written on the notice page.

Notice page and separator sheet printing can be disabled using a key operator program. See page
44, “Prohibit Notice Page Printing”.

Check: 

Is the printer plugged in?

Solution: Plug the printer into a grounded outlet.

Is the power switch on?

Solution: Turn the power switch on.

Is the printer set to the ONLINE mode?

Solution: Use the “ONLINE/OFFLINE” key on the touch panel to select the “ONLINE” mode.

(page 36)

Is the correct printer cable properly connected between the printer and your computer?

Solution: Check both ends of the printer cable and make sure you have a solid connection. Try a

known good cable.

Check: 

Is the correct printer driver installed?

Solution: Install the appropriate printer driver. (page 5)

Is the printer not selected properly or not registered with the network?

Solution: Ensure that this printer is selected on the application software or the printer is registered

on the network.

Has an error occurred?

Solution: Check to see if an error message is displayed on the touch panel of the printer.

Is the specified size paper loaded in the printer?

Solution: Load paper, select another paper size or cancel printing.

Is printer memory set correctly? (Windows 95/98)

Solution: Set the printer memory which is actually installed in the configuration setting of the

printer driver.

Sufficient memory installed?

Solution: If the PostScript error page indicates user memory error, the memory is not sufficient.

Add memory.

Is the printer driver installed correctly?

Solution: Install the printer driver correctly. (page 5)

Check: 

Paper tray empty?

Solution: Fill the paper tray.

Check: Paper 

jam?

Solution: Clear the jam.

Check: 

Is there sufficient toner in the printer?

Solution: Add toner as specified in the copier manual.

Is the exposure control set properly?

Solution: Use key operator program “Printer Exposure Level” to adjust the exposure.

Was the wrong printer driver installed?

Solution: Uninstall the wrong printer driver, and install Sharp AR-PB2A printer driver. Refer to

Chapter 2.

Is the orientation setting in the printer driver correct?

Solution: Correct the orientation in the printer driver.

Zoom printing?

Solution: Use the proper magnification ratio for printing.

Different paper size used?

Solution: From the AR-PB2A printer driver, select the paper size to be the same as the original

document, and make sure that the printer has the correct paper in the tray selected.

Different orientation used?

Solution: From the AR-PB2A printer driver, select the orientation to be the same as the original

document, and make sure that the printer has the correct paper orientation in the tray
selected.

Is color image data printed?

Solution: Color image may be printed in black.

Are the black and white areas reversed?

Solution:  Cancel the negative image printing feature in the printer driver.

Is the image loss outside the print area?

Solution: Check the print area information. (page 64)