DOWNLOAD Sharp BD-HP20H (serv.man2) Service Manual ↓ Size: 8.47 MB | Pages: 56 in PDF or view online for FREE

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The Player power cannot be turned on.
•  Is the power cord fi rmly plugged into the AC outlet?
•  When the power cord is plugged into an AC outlet, press and 

hold 

B (POWER) on the Player until “

” appears 

on the front panel display. Then, after the 

a (STANDBY) 

indicator is lit, turn on the power. (Page 48)

• Press 

B (POWER) after the a (STANDBY) indicator turns 

on.

The disc is automatically ejected after closing the disc 
tray.
•  Make sure that the disc is loaded properly (aligned in disc 

tray and label-side up).

•  Take out the disc and clean it.
•  Make sure that region code on the disc matches that of 

this Player.

•  Make sure that the disc is playable.

No picture.
•  Make sure that the cables are connected correctly.
•  Make sure that the connected TV or the AV receiver is set 

to the correct input.

•  Take out the disc and clean it.
•  Make sure that region code on the disc matches that of 

this Player.

•  There is no picture from the HDMI output.

-  Are the settings performed correctly? Please check the 

settings.

•  There is no picture from the Component output.

-  Are the settings performed correctly? Please check the 

settings.

The Player cannot play a disc.
•  Take out the disc and clean it.
•  Make sure that the disc is loaded properly (aligned in disc 

tray and label-side up).

•  Make sure that region code on the disc matches that of 

this Player.

•  Allow any condensation in or near the Player to dry.
•  Check that the disc is recorded in the compatible TV 

system (PAL or NTSC).

•  The Player cannot play back video which was not recorded 

normally.

•  Proper playback may be impossible due to the state of the 

disc recording, a scratched, warped or dirty disc, the state 
of the pick-up, or compatibility issues between this Player 
and the disc being used.

•  When the recorded time of a disc is unusually short, 

playback may not be possible.

The settings have been erased.
•  If the Player is unplugged (or there is a power failure) for 

more than about 1 hour while its power is on, the settings 
will be lost. Make sure that you turn off the Player before 
unplugging the power cord.

•  When there is a power interruption or the power cord is 

unplugged from the power outlet with the power on, all 
settings return to the factory preset values.

The Player power is turned off.
•  Is “AUTO POWER OFF” set to “YES”? When “AUTO 

POWER OFF” is set to “YES”, the power will be 
automatically turned off after 10 continuous minutes of 
inactivity (no playback).

The following problems do not always suggest a defect or malfunction of this Player.
Refer to the problems and lists of possible solutions below before calling for service.

Screen freezes and operation buttons do not work.
• Press 

H STOP, then restart playback.

•  Turn off the power and turn on the power again.
•  If the power is not turned off, perform a reset. (Page 48)
•  Is the disc damaged or dirty? Check the condition of the 

disc. See page 10 for details about disc cleaning.

The remote control does not work.
•  Set the remote control and the Player to the same remote 

control code. (Page 22)

•  Use the remote control within its operating range.
• Replace the batteries.

No sound, or sound is distorted.
•  If the volume of the TV or amplifi er is set to minimum, turn 

the volume up.

•  There is no sound during still mode, slow motion playback, 

fast forward and fast reverse.

•   DVD audio recorded in DTS is only output from the 

DIGITAL AUDIO OUT terminal or jack. Connect a DTS 
compatible digital amplifi er or decoder to the DIGITAL 
AUDIO OUT OPTICAL terminal or COAXIAL jack on this 
Player.

•  Check that the audio cable is connected correctly.
•  Check that the cable plugs are clean.
•  Take out the disc and clean it.
•  Audio may not be output depending on the audio 

recording status, such as when audio other than an audio 
signal or non-standard audio is recorded for the audio 
content of the disc.

The screen is stretched vertically or horizontally.
•  Set “TV TYPE” according to the TV you are connecting. 

(Page 34) If this is not effective, set the TV mode using the 
functions of the connected TV.

The playback screen will be disturbed if DVD video is 
recorded to a VCR, or played back through a VCR.
•  This Player complies with analogue copy protection. 

Some discs contain a copy prohibiting signal. If you try to 
play back such discs through a VCR, or record to a VCR 
and play back the signal, the copy protection will prevent 
normal playback.

The TV operates incorrectly.
•  Some TVs with wireless remote control capability may 

operate incorrectly when using the remote control of this 
Player. Use such TVs away from this Player.

There is just audio with no video.
•  Is the connection cable for video output connected 

properly?

Widescreen video appears vertically stretched, or black 
bands appear at the top and bottom of the screen.
•  Is “TV ASPECT RATIO” set to match the connected TV? 

(Page 34)

•  If you are using a widescreen TV, is the “TV ASPECT 

RATIO” set to “WIDE”? (Page 34)

Square noise (mosaic) appears on the screen.
•  Blocks in images may be visible in scenes with rapid 

movement due to the characteristics of digital image 
compression technology.

Video stops.
•  Has the Player been subjected to shock or impact? Are 

you using it in an unstable location? The Player will stop if 
it senses shock or vibration.

Left and right channels of audio are reversed, or sound 
comes out of only one side.
•  Are left and right audio cables connected to the opposite 

terminal, or is one side disconnected?

Disc does not play back automatically.
•  Have you set a disc that has an automatic playback 

function?

The Player heats up during use.
•  When using this Player, the console cabinet may heat 

up depending on the usage environment. This is not a 
malfunction.

The Player makes a snapping sound when starting 
playback or loading a disc.
•  The Player may sometimes make a snapping sound when 

starting playback if you have not operated it for a while 
or when loading a disc. This is the sound of the Player 
operating, and is not a malfunction.

Cannot operate the Player.
•  Are you operating the Player within the specifi ed operating 

temperature range? (Page 52)

Reset
•  If this Player receives strong interference from a source such as 

excessive static electricity, strong external noise, malfunction 
of power supply, or voltage caused by lightning during use or a 
wrong operation is sent to the Player, errors like the Player not 
accepting an operation may occur. Press and hold 

B (POWER) 

on the Player until “

” appears on the front panel display 

when the Player does not operate properly even after the power 
has been turned off. Then, after the 

a (STANDBY) indicator is lit, 

turn on the power.

•  When a reset is performed while the power is on, the Player will 

turn off. Turn the power on again. At this point, it may take a few 
moments for the system processing to fi nish before the Player is 
ready for use. During the system processing, the BD and DVD/CD 
mode indicators on the front panel display of the Player will blink. 
Once the system processing has fi nished, the indicators will fi nish 
blinking and then light up normally. You can operate the Player 
when the BD and DVD/CD mode indicators are lit.

•  Since all settings including the language setting stored in memory 

are also reset when a reset has been performed, they must be set 
again.

•  When the problem persists even after performing a reset, unplug 

the AC cord and plug it in again. If this does not solve the problem, 
contact the nearest service centre approved by SHARP.

STANDBY indicator will remain lit.
•  When the AC cord is removed from the outlet, the STANDBY 

indicator will remain lit for a short period. This is normal and is not 
a malfunction.

The following conditions do not always denote trouble. Therefore, perform the checks described below before calling for service. If the 
problem cannot be corrected by the use of this guide, remove the main plugs from the wall socket, and contact the dealer or supplier from 
whom the unit was purchased in order to obtain service. Where this is not possible 
please visit our web-site www.sharp.co.uk/customersupport. 
Customers without Internet access may telephone 08705 274277 during offi ce hours (or (01) 6760648 if telephoning from Ireland), 

Certain replacement parts and accessories may be obtained from our main parts distributor, who can be contacted on the following 
numbers: 

WILLOW VALE ELECTRONICS LTD.: 

0121 766 5414 

In the unlikely event of this equipment requiring repair during the guarantee period, you will need to provide proof of the date of purchase to 
the repairing company. Please keep your invoice or receipt, which is supplied at the time of purchase.

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  •  The following messages appear on the TV screen in case the disc you tried to playback is not appropriate or the operation 

is not correct.

CANNOT PLAY.

•  The disc cannot be played back with 

this Player.

•  Check the disc, and load it correctly.

INCOMPATIBLE DISC.

•  If you load a disc which cannot 

be played with this Player (i.e. a 
scratched disc), or if you load a 
disc upside down, this message 
will appear, and the disc tray will 
automatically pop out.

•  Occurs if the loaded disc cannot be 

played because it is a non-standard 
disc or scratched, etc.

•  Occurs if the loaded disc cannot be 

played because it is a non-standard 
disc or scratched, etc.

• Remove the disc.

CANNOT OPERATE.

•  Occurs if an operation is incorrect.

_____________

The BD-ROM format supports Java for interactive functions. 
“BD-J” offers content providers almost unlimited functionality 
when creating interactive BD-ROM titles.

A BD-R (Blu-ray Disc Recordable) is a recordable, write-once 
Blu-ray Disc. Since contents can be recorded and cannot 
be overwritten, a BD-R can be used to archive data or for 
storing and distributing video material.

A BD-RE (Blu-ray Disc Rewritable) is a recordable and 
rewritable Blu-ray Disc.

BD-ROMs (Blu-ray Disc Read-Only Memory) are 
commercially produced discs. Other than conventional movie 
and video contents, these discs have enhanced features 
such as interactive content, menu operations using pop-
up menus, selection of subtitle display, and slide shows. 
Although a BD-ROM may contain any form of data, most 
BD-ROM discs will contain movies in High Defi nition format 
for playback on Blu-ray Disc players.

A disc format developed for recording/playing high-defi nition 
(HD) video (for HDTV, etc.), and for storing large amounts of 
data. A single layer Blu-ray Disc holds up to 25 GB, and a 
dual-layer Blu-ray Disc holds up to 50 GB of data.

Sections of a movie or a music feature that are smaller than 
titles. A title is composed of several chapters. Some discs 
may only be comprised of a single chapter.

This function prevents copying. You cannot copy discs 
marked by the copyright holder with a signal which prevents 
copying.

This lets you select things like the subtitle language or audio 
format using a menu stored on the DVD video disc.

A sound system developed by Dolby Laboratories Inc. that 
gives movie theatre ambience to audio output when the 
product is connected to a Dolby Digital processor or amplifi er.

A sound system developed as an extension to Dolby Digital, 
this audio coding technology supports 5.1 multi-channel 
surround sound.

Dolby TrueHD is a lossless coding technology that supports 
up to 8 channels of multi-channel surround sound for the 
next generation optical discs. The reproduced sound is true 
to the original source bit-for-bit.

This is a digital sound system developed by DTS, Inc for use 
in cinemas. This system uses 6 audio channels and provides 
accurate sound fi eld positioning and realistic acoustics. (By 
connecting a DTS Digital Surround decoder, you can also 
listen to DTS Digital Surround sound.)

A disc format that contains up to eight hours of moving 
pictures on a disc the same diameter as a CD. A single-layer 
single sided DVD holds up to 4.7 GB; a double layer single-
sided DVD, 8.5 GB; a single layer double-sided DVD, 9.4 
GB; double-layer double-sided DVD, 17 GB. The MPEG 2 
format was adopted for effi cient video data compression. It is 
a variable rate technology that encodes the data to according 
to the status of the video for reproducing high-quality images. 
Audio information is recorded in a multi-channel format such 
as Dolby Digital, allowing for a realistic audio presence.

A DVD+/-R is a recordable, write-once DVD. Since contents 
can be recorded and cannot be overwritten, a DVD+/-R 
can be used to archive data or for storing and distributing 
video material. The DVD+/-R has two different modes: 
VR mode and Video mode. DVDs created in Video mode 
have the same format as a DVD video, while discs created 
in VR (Video Recording) mode allow the contents to be 
programmed or edited.

A DVD+/-RW is a recordable and rewritable DVD. The re-
recordable feature makes editing possible. The DVD+/-RW 
has two different modes: VR mode and Video mode. DVDs 
created in Video mode have the same format as a DVD 
video, while discs created in VR (Video Recording) mode 
allow the contents to be programmed or edited.

HDMI (High-Defi nition Multimedia Interface) is an interface 
that supports both video and audio on a single digital 
connection. The HDMI connection carries standard to high 
defi nition video signals and multi-channel audio signals to 
AV components such as HDMI equipped TVs, in digital form 
without degradation.

Interlace format shows every other line of an image as a 
single “fi eld” and is the standard method for displaying 
images on television. The even numbered fi eld shows the 
even numbered lines of an image, and the odd numbered 
fi eld shows the odd numbered lines of an image.

A screen size with black bars on the top and bottom of the 
image to allow viewing of wide-screen (16:9) material on a 
connected 4:3 TV.