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INF-15

When an abnormality has occurred to the unit, the protection circuit operates and resets to the stand by mode. At this time, 

the defective block can be identified by the number of blinks of the Power LED .

*  The failure code is the PTCT information displayed on the CD mode in the service mode. Refer to the item [3.3. Software, 

EEPROM version and failure display (CD Mode)] for further details.

Blinking 

times

Failure code 

(PTCT)

Contents & Check point

Check point (Caused problem)

1

01

■ PANEL 24V SOS

Detects back light error from the Panel module.

• Abnormality on +24V power line or on panel

module

Check the 24V lines supplied form P module, and 

parts or circuit connected to 24V lines, and the con-

nection cables to the back light module on the panel.

(P module, LCD panel module)

4

04

■ PANEL 12V SOS

Detects +12V voltage fall of power supplied from 

A module to Panel module (Timing Controller)

•  Abnormality on +12V power line to panel

Check the 12V lines supplied form P module, and 

parts or circuit connected to 12V lines, and connec-

tion cable to the T-CON module on the panel.

(P module, A module, LCD panel module)

5

05

■ FE SOS

Detects start failure of the video / audio pro-

cessing IC on the FE module or communication 

error between this IC and A module.

The FE module is not working properly.

Or communication error between the FE module and 

the A module has occurred.

Check the FE module, the A module.

Check the connection cable between the FE module 

and the A module.

(FE module, A module)

6

06

■ FRC SOS1

Frame creation IC on the FRC module detects 

communication error with the A module.

Communication error between the FRC module and 

the A module has occurred.

Check the FRC module, the A module.

Check the connection cable between the FRC module 

and the A module.

(FRC module, A module)

7

07

■ TEMPERATURE SOS

Detects high temperature from the temperature 

sensor.

•  High temperature detection

•  Error in data reading of temperature sensor

High temperature was detected by temperature 

sensor on A module.

Please check the ambient environment of the display 

and lower the temperature.

If the ambient temperature is low enough, the 

temperature sensor on the A module may be faulty.

(A module)

8

08

■ FRC SOS2

Detects abnormality in voltage supplied from 

the P module to the FRC module.

Abnormality in the power supply line from the P mod-

ule has occurred.

Check the connection cable between the FRC module 

and the P module.

(FRC module, A module)

9

09

■ SOUND SOS

•  Abnormality on power line to audio amplifier 

circuit

Check the audio supply voltage from P module, and 

parts or circuit connected to the audio supply line.

(A module)

10

0A

■ SLOT IF SOS

Detects a voltage reduction on the 3.3V and 

12V line on the SLOT IF module.

Abnormality in the power line on the SLOT IF module 

has occurred.

Check the SLOT IF module, the function board that is 

inserted into the SLOT.

Check the connection cable between the SLOT IF  

module and the A module / P module.

(SLOT IF module, A module, P module)

13

0D

■ REGULATOR SOS

Detects abnormal voltage on the regulators on 

A module.

•  Abnormality on power lines, +1.0V, +1.1V, 

+1.5V, +1.8V, +3.3V, +5.0V, +16V, 

Check the low voltage lines on the A module and 

parts or circuit connected to the low voltage line.

( A module )

INF-16

* This model has two System log data acquisition method shown below.

1. USB memory : It stores a System log file. (FAT16 format or FAT32 format)

1. Turn on the Display and Insert the USB Memory to the USB interface. 

2.  Press the [SETUP] button to display the setup menu on the screen. Select [Options] menu with [pq] buttons and press the 

[ENTER] button.

  The below window will appear.   (Output log data is gray out when USB Memory is not inserted.)

3.  Select [Output log data] menu with [pq] buttons and press the [ENTER] button.

  The below window will appear.

4. Select [Yes] with [tu] buttons and press the [ENTER] button to start outputting.

  The below window will appear.

 

5. The message below will appear when the outputting has been finished correctly.

6. Remove the USB memory from the slot.

Are you sure you want to output log data to USB memory ?

YES

NO

DO NOT unplug your Display!
Output log data in progress, please wait.

Output log data finshed.

No.

Metod

Tool

FP log tool

Remarks

1

MENU of the SQ1

USB memory

FP_Log_Decode_tool.exe

2

Multi Monitorring & 

Control Software

PC + LAN

FP_Log_Decode_tool.exe

Please use the "Multi Monitorring & 

Control Softwaresoftware" version 2.2 

or later.

Options

Display information

Software licenses

Cloning password

USB data cloning

LAN data cloning

Output log data

Shipping

INF-17

1. Computer                    : Used for loading of the system log using via the LAN.

2.  Communication cable : LAN cable (Use LAN cable that is compatible with category 5 or above.)

3. Multi Monitoring & Control Software ( Ver.2.2 or later)

                                        : Download this software from our Panasonic web site.

                                          https://panasonic.net/cns/prodisplays/download/software/

   · Please refer to the following page of the software's instruction manual and acquire the System log.
       "Displaying the Simple System History Information" → "Saving the Simple System History Information"

Example

INF-18

1. Computer : Convert and display the System log.

2.  Communication cable : LAN cable (Use LAN cable that is compatible with category 5 or above.)

3. Tool for decode the System log : FP_Log_Decode_tool.exe   *Download from our service web site.

4. Extract the software and file package to your favorite directory on your computer. 

5.  Connect the LAN terminal (IN) and PC with a LAN cable.

1. Copy the acquired log data to the "data folder

" which is the same folder as the decode tool (FP_Log_Decode_tool.exe).

2. Doubleclick the "FP_Log_Decode_tool.exe" and start the decode tool.

3. Following the window will appear and then click [DECODE] to start converting.

4. A decoded system log file (text sentence) is created in the "data folder".

[NOTE]  File name of the decoded text determined according to the following rules.

              (Exsample)     File name of System log                 : FP_SYSTEM_LOG.log

                                     File name of Decoded System log : 

dec_

FP_SYSTEM_LOG.

txt