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In the information below, Pb, the symbol for lead in the periodic table of elements, will refer to standard solder or solder that con-
tains lead.
We will use PbF when discussing the lead free solder used in our manufacturing process which is made from Tin, (Sn), Silver,
(Ag), and Copper, (Cu).
This model, and others like it, manufactured using lead free solder will have PbF stamped on the PCB. For service and repair
work we suggest using the same type of solder. 

• PbF solder has a melting point that is 50

° ~ 70° F, (30° ~ 40°C) higher than Pb solder. Please use a soldering iron with tempera-

ture control and adjust it to 700

° ± 20° F, (370° ± 10°C). 

Exercise care while using higher temperature soldering irons.:
Do not heat the PCB for too long time in order to prevent solder splash or damage to the PCB.

• PbF solder will tend to splash if it is heated much higher than its melting point, approximately 1100

°F, (600°C).

• When applying PbF solder to double layered boards, please check the component side for excess which may flow onto the

opposite side (See figure, below).

There are several types of PbF solder available commercially. While this product is manufactured using Tin, Silver, and Copper,
(Sn+Ag+Cu), you can also use Tin and Copper, (Sn+Cu), or Tin, Zinc, and Bismuth, (Sn+Zn+Bi). Please check the manufac
turer's specific instructions for the melting points of their products and any precautions for using their product with other 
materials. 
The following lead free (PbF) solder wire sizes are recommended for service of this product: 0.3mm, 0.6mm and 1.0mm.

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Number of Port Card Slots

6

Data Ports

USB (built-in), LAN (built-in), Modem (optional)

Additional Hardware

Mode Switch

Telephone Line Connections

4-conductor cable

Message Recording Medium

Internal Hard Disk Drive (HDD)

Recording Capacity

1000 h

Main CPU

32-bit microprocessor

Compression Rate

32 Kbps

Internal Modem Type

V.90

Dialling Method

DTMF

Extension Numbering

2 to 5 digits (programmable)

Pause Length

100 ms to 9900 ms (programmable)

Message Waiting Lamp

Data Line of DPT Interface

ACD Repot Server/Client

ACD Report, ACD Monitor

Custom Services

Up to 100

Number of Messages

Unlimited

Length of Personal Greeting Message

Up to 360 s (programmable)

Message Retention Time

1 to 30 days, unlimited (programmable)

Maximum Message Length

1 to 60 min, unlimited (programmable)

Maximum Combined Length of Messages per Mailbox

1 to 600 min, unlimited (programmable)

No. of Mailbox

1022 Subscriver +2 Manager

Reports

Mailbox Information, Call Account, Port Usage, Hdd Usage, Mailbox
Usage, Fax Call, Call Handling Statistics, Custom Service, Message
Status, Subxcriber Setup, Security Information, Hourly Statistics, E-
mail

Environmental Requirements

Refer to Operating Instruction 

Power Source

100 V AC to 240 V AC, 1.5 A, 50 Hz/60 Hz

DC Input

40 V, 1.38 A (55.2 W)

Dimensions (H x W x D)

275 mm (W) x 376 mm (H) x 117 mm (D)

Weight (when all available option cards are installed)

No more than 4.4 kg

KX-TVM204X

4-port Digital Expansion Card

KX-TVM296X

Modem Card

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KX-NCV200 has the ACD (Automatic Call Distribution) Report Server function and Voice Processing System function. After wall
mounting and connecting the NCV200 to the PBX and the Local Area Network you can begin programming the NCV200.
This programming should be performed by the installer, using the KX-NCV Maintenance Console software. 
This software can be used to set system parameters, change system prompts, diagnose system functions, etc.

• Real-time Call Reporting
• Historical Cradle to Grave Reporting
• Call Logging

ACD Report Server is also an ideal tool for Dealers in monitoring and debugging the initial setup of the telephony environment.
ACD Report Server supports integration with Panasonic TDA PBXs (KX-TDA100, KX-TDA200 and KX-TDA600) via CSTA inter-
face.

ACD Report Server collects all the information about the ACD groups defined on TDA PBX. All the past call processing is done
according to the information gathered from the TDA PBX.
Extension lnformation

ACD Report Server collects all the information about the Extensions defined on TDA PBX and their allocation to ACD groups. All
the past call processing is done according to the information gathered from the TDA PBX.
Agent Information

For each Agent an unique ID number can be defined. The Agent logs in the system using the ID number and a password. This fea-
ture allows you to exactly monitor Agent activity and efficiency.
Customer Information

The ACD Report Server window allows user to manage the customer information associated with the associated Caller ID lines.
The user can:

• Add a new Customer and specific Caller ID and/or Caller Name for easy identification of incoming calls
• Remove an existing Caller
• Modify the Customer information (i.e. First, Middle, Last Name and Caller ID)

ACD Report Server presents the following information categories:

• Status of each extension and trunks (idle, busy, etc.)
• Type of the call (incoming, outgoing, internal)
• The phone numbers for each party involved in the call

ACD Report Server manages the following type of counters and timers:

• Active Counters
• Cumulative Counters
• Peak Counters
• Active  Timers
• Cumulative Timers

User has access to real-time counters and timers.

ACD Report Server presents real-time custom or predefined performance graphs based on the system counters.
ACD Report Server allows the user to inspect the Extensions or the Agents, ACD Groups, and System.
The user can customize each type of graph (e.g. chart type, chart title, fonts, colors).
Call information storing and retrieval

All information regarding the call traffic is stored into ACD Report Server Database.
The user can inspect the log information.

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ACD Report Server allows the user to easily view the traffic reports based on different criteria.
Reports

The user can View, Print and Drill down on Reports for in-depth analysis using different filter criteria.
The reports can be exported in different portable formats like PDF, Word, Excel, HTML, Lotus, CSV, TSV and XML.
On every report a personalized logo picture can be set.
Filter and export information

ACD Report Server allows the user to select the desired information to be exported in CSV format for further call analysis using
specialized wizard.
Pre-defined Report Templates

ACD Report Server comes with a set of pet of pre-defined report templates for quick generation.
Some attributes can be specified to instantiate the report template.

The Panasonic Voice Processing System (VPS) is a voice prompted, menu-driven system which provides fully automated call
transfer (to an extension or mailbox), and voice message receiving and delivery service. Even first time users can easily reach their
desired extension or mailbox by following step-by-step voice instructions.
The VPS works with a PBX as an extension. It can be expanded to handle up to 24 simultaneous calls and store up to 128 hours of
voice data.
The VPS attends to incoming calls, then transfers those calls to the respective extensions. When owners of extensions cannot
answer the call, the mailboxes in the system take messages for them. Owners of the mailboxes can record personal greeting mes-
sages with their own voice for callers who enter the mailbox to leave messages.
The VPS has up to 1022 personal mailboxes for subscribers and two special function mailboxes for the System Manager and Mes-
sage Manager.
The VPS can be used by any caller, and by subscribers (Mailbox Owner) in your company.
Even if the user is away from the office, VPS can be used with any touch tone telephone.
Even callers using a rotary telephone can leave messages or be connected with the operator.
The VPS provides the following incoming call services to callers.

Automated Attendant service allows callers to dial numbers in order to connect themselves with the desired party.
They can dial extension numbers directly or "spell" the name of the desired party using the dial keys on their telephones. When an
option has been selected, the Automated Attendant responds to the command by either routing the caller to an extension or the
operator. 
Once the caller has dialled an appropriate number, the VPS transfers the caller to the party.

Voice Mail service is a message recording service that allows callers to leave messages for subscribers.
They can dial mailbox numbers directly or "spell" the name of the desired party using the dial keys on their telephones.
Once the caller has dialled an appropriate number, the VPS transfers the caller to the party.

Interview service allows callers to record their answers to prerecorded questions.
As the caller answers questions, they are recorded into an interview mailbox.
After a caller records the answers, the interview mailbox lights a message waiting lamp on the interview mailbox owner's extension.
When retrieving the messages, the subscriber only hears the answers to the questions.
In order to use Interview service, at least one interview mailbox must be created in the VPS.
For more information on creating interview mailboxes, refer to 2.1.3. Mailbox Parameters in the Programming Manual.

Custom Services allow you to design and record your own voice guidance menus and menu options that callers can operate when
they call the VPS.
Callers can be guided to extensions, outside destinations (including cell phones), fax machines, mailboxes, other Custom Services,
etc.
Each Custom Service can consist of several selections which callers can select using the dial buttons on their telephone dial keys

(0 to 9, 

, and #). In total, you can create 100 Custom Services.

Voice guidance menus can be recorded by the System Administrator or the Message Manager.