Sharp XG-P25XE (serv.man36) User Manual / Operation Manual ▷ View online
E-67
Maintenance &
Tr
oubleshooting
Troubleshooting
Check
• Keylock level is set to “Level A” or “Level B”, preventing operation of some or all
buttons. (See page
52
.)
• Check to see if the batteries are dead. If they are, replace with new ones. (See page
14
.)
• When the projector is set to slave, use the buttons on the master projector or change the
setting by RS-232C commands from the computer. (See page
52
.)
• When using slave setting in combination with Keylock Level B, all the buttons on the
projector and the remote control are disabled. Use the SAPS or RS-232C commands to
release slave and Keylock setting and enable buttons to operate.
Without a computer, you can release slave and Keylock setting by entering the buttons
on the projector as follows.
ON
release slave and Keylock setting and enable buttons to operate.
Without a computer, you can release slave and Keylock setting by entering the buttons
on the projector as follows.
ON
→ ENTER → ON → ENTER → ON → ENTER → MENU
However, this operation also releases the password set.
• Projector power cord is not plugged into the wall outlet.
• The bottom filter cover is not securely installed.
• Selected input is wrong. (See page
• The bottom filter cover is not securely installed.
• Selected input is wrong. (See page
31
.)
• Cables incorrectly connected to rear panel of the projector. (See pages
16
–
21
.)
• Remote control batteries have run down. (See page
14
.)
• Cables incorrectly connected to rear panel of the projector. (See pages
16
–
21
.)
• “Contrast” and “Bright” adjustments are set to minimum position. (See page
41
.)
• On-screen Display (“BLACK SCREEN”) is turned off and Black Screen function is turned
on, creating a black image. (See page
32
.)
• “Color” and “Tint” adjustments are not correct. (See page
41
.)
• Adjust the focus. (See page
24
.)
• Projection distance is too long or too short to allow for proper focus. (See pages
25
–
29
.)
• Cables incorrectly connected to rear panel of the projector. (See pages
16
–
21
.)
• Volume is set to minimum. (See page
31
.)
• OSD Display is set to “Level A” or “Level B”, preventing to display some or all On-screen
Displays. (See page
48
.)
• If the picture is normal, the sound is due to cabinet shrinkage caused by temperature
changes. This will not affect operation or performance.
• Refer to “Lamp/Maintenance Indicators” on page
63
.
• Adjust the “Phase” setting. (See page
43
.)
• Noise may appear when used with certain computers. Set the NOISE FILTER to ON
using the RS-232C command. (See pages
70
–
72
.)
• Set the resolution mode to 480P. (See page
44
.)
• Change the input signal type. (See page
41
.)
Problem
Power cannot be turned on or
off using the POWER buttons
(ON/OFF) on the projector.
off using the POWER buttons
(ON/OFF) on the projector.
Cannot be operated by
remote control.
remote control.
Cannot be operated by all
buttons of the projector and
remote control.
buttons of the projector and
remote control.
No picture and no sound.
Sound is heard but no picture
appears.
appears.
Color is faded or poor.
Picture is blurred.
Picture appears but no sound
is heard.
is heard.
No OSD appears.
An unusual sound is occasion-
ally heard from the cabinet.
ally heard from the cabinet.
Maintenance indicator lights
up.
up.
Picture noise appears.
480P images do not appear.
Image is green on INPUT 1 or
2 COMPONENT.
Image is pink (no green) on
INPUT 1, 2 RGB.
2 COMPONENT.
Image is pink (no green) on
INPUT 1, 2 RGB.
E-68
Maintenance &
Tr
oubleshooting
If you encounter any problems during setup or operation of this projector, first refer to the “Troubleshooting”
section on page
section on page
67
. If this operation manual does not answer your question, please contact the SHARP Service
Department listed below.
U.S.A.
Sharp Electronics Corporation
Sharp Electronics Corporation
1-888-GO-SHARP (1-888-467-4277)
lcdsupport@sharpsec.com
http://www.sharplcd.com
lcdsupport@sharpsec.com
http://www.sharplcd.com
Canada
Sharp Electronics of Canada Ltd.
Sharp Electronics of Canada Ltd.
(905) 568-7140
http://www.sharp.ca
http://www.sharp.ca
Mexico
Sharp Electronics Corporation Mexico Branch
Sharp Electronics Corporation Mexico Branch
(525) 716-9000
http://www.sharp.com.mx
http://www.sharp.com.mx
Latin America
Sharp Electronics Corp. Latin American
Group
Sharp Electronics Corp. Latin American
Group
(305) 264-2277
www.servicio@sharpsec.com
http://www.siempresharp.com
www.servicio@sharpsec.com
http://www.siempresharp.com
Germany
Sharp Electronics (Europe) GMBH
Sharp Electronics (Europe) GMBH
01805-234675
http://www.sharp.de
http://www.sharp.de
U.K.
Sharp Electronics (U.K.) Ltd.
Sharp Electronics (U.K.) Ltd.
0161-205-2333
custinfo@sharp-uk.co.uk
http://www.sharp.co.uk
custinfo@sharp-uk.co.uk
http://www.sharp.co.uk
Italy
Sharp Electronics (Italy) S.P.A.
Sharp Electronics (Italy) S.P.A.
(39) 02-89595-1
http://www.sharp.it
http://www.sharp.it
France
Sharp Electronics France
Sharp Electronics France
01 49 90 35 40
hotlineced@sef.sharp-eu.com
http://www.sharp.fr
hotlineced@sef.sharp-eu.com
http://www.sharp.fr
Spain
Sharp Electronica Espana, S.A.
Sharp Electronica Espana, S.A.
93 5819700
sharplcd@sees.sharp-eu.com
http://www.sharp.es
sharplcd@sees.sharp-eu.com
http://www.sharp.es
Switzerland
Sharp Electronics (Schweiz) AG
Sharp Electronics (Schweiz) AG
0041 1 846 63 11
cattaneo@sez.sharp-eu.com
http://www.sharp.ch
cattaneo@sez.sharp-eu.com
http://www.sharp.ch
Sweden
Sharp Electronics ( Nordic ) AB
Sharp Electronics ( Nordic ) AB
(46) 8 6343600
vision.support@sen.sharp-eu.com
http://www.sharp.se
vision.support@sen.sharp-eu.com
http://www.sharp.se
For SHARP Assistance
Austria
Sharp Electronics Austria (Ges.m.b.H.)
Sharp Electronics Austria (Ges.m.b.H.)
0043 1 727 19 123
pogats@sea.sharp-eu.com
http://www.sharp.at
pogats@sea.sharp-eu.com
http://www.sharp.at
Australia
Sharp Corporation of Australia Pty.Ltd.
Sharp Corporation of Australia Pty.Ltd.
1300-135-022
http://www.sharp.net.au
http://www.sharp.net.au
New Zealand
Sharp Corporation of New Zealand
Sharp Corporation of New Zealand
(09) 634-2059, (09) 636-6972
http://www.sharpnz.co.nz
http://www.sharpnz.co.nz
Singapore
Sharp-Roxy Sales (S) Pte. Ltd.
Sharp-Roxy Sales (S) Pte. Ltd.
65-226-6556
ckng@srs.global.sharp.co.jp
http://www.sharp.com.sg
ckng@srs.global.sharp.co.jp
http://www.sharp.com.sg
Hong Kong
Sharp-Roxy (HK) Ltd.
Sharp-Roxy (HK) Ltd.
(852) 2410-2623
dcmktg@srh.global.sharp.co.jp
http://www.sharp.com.hk
dcmktg@srh.global.sharp.co.jp
http://www.sharp.com.hk
Malaysia
Sharp-Roxy Sales & Service Co.
Sharp-Roxy Sales & Service Co.
(60) 3-5125678
U.A.E.
Sharp Middle East Fze
Sharp Middle East Fze
971-4-81-5311
helpdesk@smef.global.sharp.co.jp
helpdesk@smef.global.sharp.co.jp
Thailand
Sharp Thebnakorn Co. Ltd.
Sharp Thebnakorn Co. Ltd.
02-236-0170
svc@stcl.global.sharp.co.jp
http://www.sharp-th.com
svc@stcl.global.sharp.co.jp
http://www.sharp-th.com
Korea
Sharp Electronics Incorporated of Korea
Sharp Electronics Incorporated of Korea
(82) 2-3660-2002
webmaster@sharp-korea.co.kr
http://www.sharp-korea.co.kr
webmaster@sharp-korea.co.kr
http://www.sharp-korea.co.kr
India
Sharp Business Systems (India) Limited
Sharp Business Systems (India) Limited
(91) 11- 6431313
service@sharp-oa.com
service@sharp-oa.com
E-68
Maintenance &
Tr
oubleshooting
If you encounter any problems during setup or operation of this projector, first refer to the “Troubleshooting”
section on page
section on page
67
. If this operation manual does not answer your question, please contact the SHARP Service
Department listed below.
U.S.A.
Sharp Electronics Corporation
Sharp Electronics Corporation
1-888-GO-SHARP (1-888-467-4277)
lcdsupport@sharpsec.com
http://www.sharplcd.com
lcdsupport@sharpsec.com
http://www.sharplcd.com
Canada
Sharp Electronics of Canada Ltd.
Sharp Electronics of Canada Ltd.
(905) 568-7140
http://www.sharp.ca
http://www.sharp.ca
Mexico
Sharp Electronics Corporation Mexico Branch
Sharp Electronics Corporation Mexico Branch
(525) 716-9000
http://www.sharp.com.mx
http://www.sharp.com.mx
Latin America
Sharp Electronics Corp. Latin American
Group
Sharp Electronics Corp. Latin American
Group
(305) 264-2277
www.servicio@sharpsec.com
http://www.siempresharp.com
www.servicio@sharpsec.com
http://www.siempresharp.com
Germany
Sharp Electronics (Europe) GMBH
Sharp Electronics (Europe) GMBH
01805-234675
http://www.sharp.de
http://www.sharp.de
U.K.
Sharp Electronics (U.K.) Ltd.
Sharp Electronics (U.K.) Ltd.
0161-205-2333
custinfo@sharp-uk.co.uk
http://www.sharp.co.uk
custinfo@sharp-uk.co.uk
http://www.sharp.co.uk
Italy
Sharp Electronics (Italy) S.P.A.
Sharp Electronics (Italy) S.P.A.
(39) 02-89595-1
http://www.sharp.it
http://www.sharp.it
France
Sharp Electronics France
Sharp Electronics France
01 49 90 35 40
hotlineced@sef.sharp-eu.com
http://www.sharp.fr
hotlineced@sef.sharp-eu.com
http://www.sharp.fr
Spain
Sharp Electronica Espana, S.A.
Sharp Electronica Espana, S.A.
93 5819700
sharplcd@sees.sharp-eu.com
http://www.sharp.es
sharplcd@sees.sharp-eu.com
http://www.sharp.es
Switzerland
Sharp Electronics (Schweiz) AG
Sharp Electronics (Schweiz) AG
0041 1 846 63 11
cattaneo@sez.sharp-eu.com
http://www.sharp.ch
cattaneo@sez.sharp-eu.com
http://www.sharp.ch
Sweden
Sharp Electronics ( Nordic ) AB
Sharp Electronics ( Nordic ) AB
(46) 8 6343600
vision.support@sen.sharp-eu.com
http://www.sharp.se
vision.support@sen.sharp-eu.com
http://www.sharp.se
For SHARP Assistance
Austria
Sharp Electronics Austria (Ges.m.b.H.)
Sharp Electronics Austria (Ges.m.b.H.)
0043 1 727 19 123
pogats@sea.sharp-eu.com
http://www.sharp.at
pogats@sea.sharp-eu.com
http://www.sharp.at
Australia
Sharp Corporation of Australia Pty.Ltd.
Sharp Corporation of Australia Pty.Ltd.
1300-135-022
http://www.sharp.net.au
http://www.sharp.net.au
New Zealand
Sharp Corporation of New Zealand
Sharp Corporation of New Zealand
(09) 634-2059, (09) 636-6972
http://www.sharpnz.co.nz
http://www.sharpnz.co.nz
Singapore
Sharp-Roxy Sales (S) Pte. Ltd.
Sharp-Roxy Sales (S) Pte. Ltd.
65-226-6556
ckng@srs.global.sharp.co.jp
http://www.sharp.com.sg
ckng@srs.global.sharp.co.jp
http://www.sharp.com.sg
Hong Kong
Sharp-Roxy (HK) Ltd.
Sharp-Roxy (HK) Ltd.
(852) 2410-2623
dcmktg@srh.global.sharp.co.jp
http://www.sharp.com.hk
dcmktg@srh.global.sharp.co.jp
http://www.sharp.com.hk
Malaysia
Sharp-Roxy Sales & Service Co.
Sharp-Roxy Sales & Service Co.
(60) 3-5125678
U.A.E.
Sharp Middle East Fze
Sharp Middle East Fze
971-4-81-5311
helpdesk@smef.global.sharp.co.jp
helpdesk@smef.global.sharp.co.jp
Thailand
Sharp Thebnakorn Co. Ltd.
Sharp Thebnakorn Co. Ltd.
02-236-0170
svc@stcl.global.sharp.co.jp
http://www.sharp-th.com
svc@stcl.global.sharp.co.jp
http://www.sharp-th.com
Korea
Sharp Electronics Incorporated of Korea
Sharp Electronics Incorporated of Korea
(82) 2-3660-2002
webmaster@sharp-korea.co.kr
http://www.sharp-korea.co.kr
webmaster@sharp-korea.co.kr
http://www.sharp-korea.co.kr
India
Sharp Business Systems (India) Limited
Sharp Business Systems (India) Limited
(91) 11- 6431313
service@sharp-oa.com
service@sharp-oa.com
E-68
Maintenance &
Tr
oubleshooting
If you encounter any problems during setup or operation of this projector, first refer to the “Troubleshooting”
section on page
section on page
67
. If this operation manual does not answer your question, please contact the SHARP Service
Department listed below.
U.S.A.
Sharp Electronics Corporation
Sharp Electronics Corporation
1-888-GO-SHARP (1-888-467-4277)
lcdsupport@sharpsec.com
http://www.sharplcd.com
lcdsupport@sharpsec.com
http://www.sharplcd.com
Canada
Sharp Electronics of Canada Ltd.
Sharp Electronics of Canada Ltd.
(905) 568-7140
http://www.sharp.ca
http://www.sharp.ca
Mexico
Sharp Electronics Corporation Mexico Branch
Sharp Electronics Corporation Mexico Branch
(525) 716-9000
http://www.sharp.com.mx
http://www.sharp.com.mx
Latin America
Sharp Electronics Corp. Latin American
Group
Sharp Electronics Corp. Latin American
Group
(305) 264-2277
www.servicio@sharpsec.com
http://www.siempresharp.com
www.servicio@sharpsec.com
http://www.siempresharp.com
Germany
Sharp Electronics (Europe) GMBH
Sharp Electronics (Europe) GMBH
01805-234675
http://www.sharp.de
http://www.sharp.de
U.K.
Sharp Electronics (U.K.) Ltd.
Sharp Electronics (U.K.) Ltd.
0161-205-2333
custinfo@sharp-uk.co.uk
http://www.sharp.co.uk
custinfo@sharp-uk.co.uk
http://www.sharp.co.uk
Italy
Sharp Electronics (Italy) S.P.A.
Sharp Electronics (Italy) S.P.A.
(39) 02-89595-1
http://www.sharp.it
http://www.sharp.it
France
Sharp Electronics France
Sharp Electronics France
01 49 90 35 40
hotlineced@sef.sharp-eu.com
http://www.sharp.fr
hotlineced@sef.sharp-eu.com
http://www.sharp.fr
Spain
Sharp Electronica Espana, S.A.
Sharp Electronica Espana, S.A.
93 5819700
sharplcd@sees.sharp-eu.com
http://www.sharp.es
sharplcd@sees.sharp-eu.com
http://www.sharp.es
Switzerland
Sharp Electronics (Schweiz) AG
Sharp Electronics (Schweiz) AG
0041 1 846 63 11
cattaneo@sez.sharp-eu.com
http://www.sharp.ch
cattaneo@sez.sharp-eu.com
http://www.sharp.ch
Sweden
Sharp Electronics ( Nordic ) AB
Sharp Electronics ( Nordic ) AB
(46) 8 6343600
vision.support@sen.sharp-eu.com
http://www.sharp.se
vision.support@sen.sharp-eu.com
http://www.sharp.se
For SHARP Assistance
Austria
Sharp Electronics Austria (Ges.m.b.H.)
Sharp Electronics Austria (Ges.m.b.H.)
0043 1 727 19 123
pogats@sea.sharp-eu.com
http://www.sharp.at
pogats@sea.sharp-eu.com
http://www.sharp.at
Australia
Sharp Corporation of Australia Pty.Ltd.
Sharp Corporation of Australia Pty.Ltd.
1300-135-022
http://www.sharp.net.au
http://www.sharp.net.au
New Zealand
Sharp Corporation of New Zealand
Sharp Corporation of New Zealand
(09) 634-2059, (09) 636-6972
http://www.sharpnz.co.nz
http://www.sharpnz.co.nz
Singapore
Sharp-Roxy Sales (S) Pte. Ltd.
Sharp-Roxy Sales (S) Pte. Ltd.
65-226-6556
ckng@srs.global.sharp.co.jp
http://www.sharp.com.sg
ckng@srs.global.sharp.co.jp
http://www.sharp.com.sg
Hong Kong
Sharp-Roxy (HK) Ltd.
Sharp-Roxy (HK) Ltd.
(852) 2410-2623
dcmktg@srh.global.sharp.co.jp
http://www.sharp.com.hk
dcmktg@srh.global.sharp.co.jp
http://www.sharp.com.hk
Malaysia
Sharp-Roxy Sales & Service Co.
Sharp-Roxy Sales & Service Co.
(60) 3-5125678
U.A.E.
Sharp Middle East Fze
Sharp Middle East Fze
971-4-81-5311
helpdesk@smef.global.sharp.co.jp
helpdesk@smef.global.sharp.co.jp
Thailand
Sharp Thebnakorn Co. Ltd.
Sharp Thebnakorn Co. Ltd.
02-236-0170
svc@stcl.global.sharp.co.jp
http://www.sharp-th.com
svc@stcl.global.sharp.co.jp
http://www.sharp-th.com
Korea
Sharp Electronics Incorporated of Korea
Sharp Electronics Incorporated of Korea
(82) 2-3660-2002
webmaster@sharp-korea.co.kr
http://www.sharp-korea.co.kr
webmaster@sharp-korea.co.kr
http://www.sharp-korea.co.kr
India
Sharp Business Systems (India) Limited
Sharp Business Systems (India) Limited
(91) 11- 6431313
service@sharp-oa.com
service@sharp-oa.com
Display