Sharp MX-PE10 FIERY (serv.man2) Service Manual ▷ View online
T
ROUBLESHOOTING
96
Startup (continued)
Fiery Server is getting
power, but the control
panel is black.
power, but the control
panel is black.
• UIB cable is not connected to the
motherboard, the user interface board,
or both
or both
• Faulty UIB cable
• Faulty user interface board
1 Recheck all cables and connections.
2 Use a different UIB cable.
3 If the problem persists and you have verified that the
power supply and motherboard are functioning properly as
described earlier, replace the user interface board (see
described earlier, replace the user interface board (see
page 44
).
Following installation of a
new user interface board,
the control panel remains
blank, yet backlit, for
more than five minutes.
new user interface board,
the control panel remains
blank, yet backlit, for
more than five minutes.
System software requires an additional
reboot to synchronize with the firmware
on the new user interface board.
reboot to synchronize with the firmware
on the new user interface board.
Wait five minutes, power off using the power button,
wait 10 seconds, and then press the power button to
power on again.
wait 10 seconds, and then press the power button to
power on again.
NOT following
installation of a new user
interface board, system
stops responding at this
screen:
installation of a new user
interface board, system
stops responding at this
screen:
Possibly one of the following:
• Faulty BIOS
• Faulty motherboard
1 Recheck all cables and connections.
2 Reboot the Fiery Server.
3 If the problem persists, replace the motherboard
(see
page 53
).
System stops responding at
this screen:
this screen:
Problem with the Fiery application.
1 Recheck all cables and connections.
2 Reboot the Fiery Server.
3 If the problem persists, restore the backup, or reinstall
system software (see
page 83
).
Symptom
Possible cause
Suggested action
Activity light status:
Off.
Activity light status:
N/A.
Activity light status:
Off.
S T A R T I N G U P . . .
Activity light status:
Blinking green.
T
ROUBLESHOOTING
97
Startup (continued)
screen and Activity light
appear as follows:
appear as follows:
Possibly one of the following:
• Wrong, missing, incorrectly connected,
or faulty DIMM(s)
• Faulty motherboard
1 Recheck all cables and connections.
2 Reboot the Fiery Server.
3 If the problem persists, verify that the DIMMs are installed.
DIMMs must be installed in matching pairs in alternating
sockets. Check for incorrect type, wrong capacity, missing,
or faulty DIMM(s). Reseat the DIMM(s) to remove any
oxidation on the connector (see
sockets. Check for incorrect type, wrong capacity, missing,
or faulty DIMM(s). Reseat the DIMM(s) to remove any
oxidation on the connector (see
page 59
).
4 If the problem persists, you may need to replace the
motherboard (see
page 53
).
screen and Activity light
appear as follows:
appear as follows:
Possibly one of the following:
• Faulty disk in the DVD drive
• Faulty motherboard
1 Reboot the Fiery Server.
2 If the problem occurs when you are installing software from
bootable media (DVD or CD), the media may be damaged.
Try another DVD or CD.
Try another DVD or CD.
3 If the problem persists, replace the motherboard (see
page 53
).
screen and Activity light
appear as follows:
appear as follows:
Problem with the Windows
operating system.
operating system.
1 Recheck all cables and connections.
2 Reboot the Fiery Server.
3 If the problem persists, restore the backup, or reinstall
system software (see
page 83
).
Activity light status
progresses from solid green
to solid red.
progresses from solid green
to solid red.
Possibly one of the following:
• Problem with system software
• Print job is corrupt or too large
• Faulty UIB cable
• CPU overheated
• Faulty motherboard
1 If you suspect that the problem may be caused by a print
job, try printing a different job.
2 Recheck all cables and connections.
3 Reboot the Fiery Server and check whether the CPU cooling
assembly fan is operating. If the fan is properly connected
to the motherboard but does not operate, replace the
cooling assembly.
to the motherboard but does not operate, replace the
cooling assembly.
4 If the problem persists, restore the backup, or reinstall
system software (see
page 83
).
5 If the problem persists, try connecting another UIB cable
(see
page 34
).
6 If the problem persists, replace the motherboard (see
page 53
).
Symptom
Possible cause
Suggested action
Activity light status:
Off, then solid red.
S T A R T I N G U P . . .
Activity light status:
Blinking orange,
then solid red.
S T A R T I N G U P . . .
Activity light status:
Blinking green,
then solid red.
Activity light status:
Solid green, then
solid red.
T
ROUBLESHOOTING
98
Startup (continued)
The Fiery icon on the
printer touch panel
remains unavailable for
longer than 10 minutes
after the Fiery Server and
the MFP have started up.
printer touch panel
remains unavailable for
longer than 10 minutes
after the Fiery Server and
the MFP have started up.
Possibly one of the following:
• Printer interface firmware has been
upgraded and a system reboot is required
• Required settings have not been enabled
in Centreware Internet Services
• Faulty connection between the Fiery
Server and the MFP
1 Reboot the MFP and wait for the MFP to start up and reach
Idle. Reboot the Fiery Server and wait for the Fiery Server to
finish starting up.
finish starting up.
2 After the Fiery Server has finished starting up, press the
Services Home button on the MFP.
3 Verify that the Fiery Server and the MFP have the same time
and date information. If the time and date information do
not match on both devices, the Fiery icon may fail to appear.
not match on both devices, the Fiery icon may fail to appear.
For information on how to check and set the time and date
on the Fiery Server, see Configuration and Setup, which is
part of the user documentation set. For information on how
to check and set the time and date on the MFP, see the
MFP documentation.
on the Fiery Server, see Configuration and Setup, which is
part of the user documentation set. For information on how
to check and set the time and date on the MFP, see the
MFP documentation.
4 Reboot the Fiery Server (see step 1 on page 119). After the
LED display reaches and remains at 00, reboot the MFP. If
the Fiery icon still fails to appear, reboot the Fiery Server
again.
the Fiery icon still fails to appear, reboot the Fiery Server
again.
5 Check and reseat the cable connections between the Fiery
Server and the MFP.
6 Replace the external cables one by one.
Control panel messages
Could not mount the dos/
boot partition.
boot partition.
When transferring options following
installation of a new motherboard
(
installation of a new motherboard
(
page 58
), you used the Feature Update
CD. The Fiery Server does not support the
Feature Update CD.
Feature Update CD.
Obtain the motherboard replacement dongle and follow the
procedure on
procedure on
page 58
.
Control panel functions
Fiery Server is getting
power, the control panel is
not black, but the buttons
on the control panel do
not function.
power, the control panel is
not black, but the buttons
on the control panel do
not function.
Possibly one of the following:
• Problem with the Fiery application
• Faulty user interface board
1 Recheck all cables and connections.
2 Reboot the Fiery Server.
3 If the problem persists, restore the backup, or reinstall
system software (see
page 83
).
4 If the problem persists, replace the user interface board
(see
page 44
).
Symptom
Possible cause
Suggested action
T
ROUBLESHOOTING
99
DVD drive
DVD drive is not
responding, cannot be
located, or the disk will
not eject.
responding, cannot be
located, or the disk will
not eject.
Possibly one of the following:
• A disk is stuck in the DVD drive
• Cable connections to the DVD drive are
loose or data cable is faulty
• DVD drive is faulty
• Motherboard is faulty
1 Press the eject button below the DVD slot on the front of
the Fiery Server.
2 If the problem persists, check the cable connections to the
DVD drive (see
page 34
).
3 If the problem persists, you may need to replace the DVD
drive (see
page 78
).
4 If the problem persists, you may need to replace the
motherboard (see
page 53
).
System performance
System performs slowly
and/or hangs periodically.
and/or hangs periodically.
Possibly one of the following:
• Board or cable connections are loose or
faulty
• System software is corrupted
• Missing or faulty DIMM(s)
• CPU is overheated or faulty
• Motherboard is faulty
1 Recheck all cables and connections.
2 Make sure that the CPU is firmly seated in its socket and
that the fan cable is connected to the motherboard.
3 If the problem persists, restore the backup, or reinstall the
system software (see
page 83
).
4 Check for missing or faulty DIMM and reseat the DIMM to
remove any oxidation on the connector (see
page 59
).
5 If the problem persists, you may need to replace the
motherboard (see
page 53
).
Clock is slow.
Missing or dead battery on the
motherboard
motherboard
Replace the battery on the motherboard and update the time
in the Windows (if a monitor is connected), Command
WorkStation, or WebTools.
in the Windows (if a monitor is connected), Command
WorkStation, or WebTools.
Symptom
Possible cause
Suggested action
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