DOWNLOAD Sharp MX-PE10 FIERY (serv.man2) Service Manual ↓ Size: 4.13 MB | Pages: 114 in PDF or view online for FREE

Before you leave the customer site, make sure that you complete the following steps. If you 
cannot complete a step, determine the reason and correct the problem before continuing. 
For more information, see 

.

When routing cables inside the Fiery Server, make sure that:

• Covers are securely installed after routing cables

• Cable routing does not interfere with the operation of internal components nor interfere 

with removing or replacing components

• Cables are not tangled nor looped around internal circuit boards or components 

(such as capacitors and resistors)

• Cables do not lie on or against any internal heating element

• Cables do not interfere with opening or closing Fiery Server panels

• Cable slack is secured with a tie-wrap

• If the Fiery Server does not start up, refer to the startup problems listed on 

.

• If pages do not print, verify that the interface cables are properly connected (see printing 

problems on 

• If image quality is poor, test the MFP (see the service documentation that accompanies the 

MFP).

If the job does not print, or has poor image quality, see printing problems and the 
Troubleshooting sections of the user documentation.

The Fiery Server ships with pre-installed system software on the hard disk drive. If you must 
reinstall system software when servicing the Fiery Server, use the latest System Software and 
User Software DVDs.

Consider the following settings and features before you install system software.

•

 If you removed or replaced the motherboard battery during 

service, make sure to configure the time and date in Setup before installing system 
software. Otherwise, the system may hang during the user software installation segment 
(see 

•

 Before you reinstall the system software, check with the site administrator 

if there is any backup available to restore. 

If there is a backup for the entire hard disk drive, make sure to restore this backup first 

in the Fiery System Installer. Doing so ensures that all the customized settings and jobs on the 
HDD(s) will be restored. If this backup is not available, restore the image from recovery 
partition, which is provided with the Fiery Server by default. This will restore the Fiery Server 
to the factory default setting. You must install the system software using the System Software 
DVDs only when you replaced the hard disk drive, or restoring the backup does not solve the 
problem you are troubleshooting. 

It is recommended to create a backup of the entire hard disk drive after you install the system 
software and run the initial Setup. To create the backup or restore the system, use the Fiery 
System Installer. For more information, see Configuration and Setup, which is part of the user 
documentation set.

The following issues apply to the scenario where you reinstall the system from the System 
Software DVDs. 

•

 All jobs in all print queues, and all jobs archived locally on the Fiery Server hard disk 

drive are deleted when you reinstall the system software. To save jobs, ask the site 
administrator to archive them to a CD/DVD or a location on the network, so that the jobs 
can be imported back into the Fiery Server queue after system software installation. 
For more information, see Command WorkStation Help.

Notify the network administrator at the customer site that some archived jobs may no longer 
print after you install an updated version of the system software.

•

 The list of jobs in the Job Log and any jobs in the queues are deleted when you 

install system software. The network administrator can use Command WorkStation to 
save a current list of jobs (not the actual jobs) from the Job Log. 

•

 All fonts on the hard disk drive are deleted when you install system 

software. Resident fonts are reinstalled when you reinstall system software. Any customer-
supplied fonts must be reinstalled by the network administrator using Command 
WorkStation.

To determine which additional fonts were downloaded to the Fiery Server, print the Font 
List before you install the system software and again after you complete the system 
software installation. Any fonts not listed after installation must be reinstalled. For more 
information, see Utilities, which is part of the user documentation set.

•

 The existing Setup configuration is lost when you install system software. 

Make sure to use Backup/Restore to create a backup of the system software configuration, 
and print a Configuration page before you install system software, so that you can 
reconfigure the settings in Setup. 

•

 If the Fiery Server requires a static IP address (for example, in a non-

DHCP network environment), be aware that the previous IP address configuration 
is deleted when system software is reinstalled. To reconfigure a static IP address (if 
applicable), work with the network administrator as described on 

.

•

 All user documentation files resident on the Fiery Server are deleted 

when you install system software. If user documentation is resident on the Fiery Server, 
remind the site administrator to reinstall the documentation files after you finish installing 
the system software.

•

 Custom simulation and custom output profiles 

saved on the hard disk drive are deleted when you install system software. Ask the site 
administrator to save a copy of any custom profiles to a CD or network location before 
you install software. Make sure to use Backup/Restore to create a backup of the system 
software configuration, For more information, see Configuration and Setup, which is part 
of the user documentation set.

•

 Monitor profiles saved to the hard disk drive are deleted when you install 

system software. Monitor profiles for the Fiery Server monitor are automatically reinstalled 
when you reinstall Command WorkStation on the system.

•

 All updates to system software (Windows OS and Fiery System 

Software) which may be available for the Fiery Server and installed from any source (for 
example, System Updates (see 

), patches provided on CD or downloaded by the 

customer) are deleted when you install system software.

•

 When upgrading the system software, make sure that the latest user 

software is installed on all computers that print to the Fiery Server. Using incompatible 
versions of the system software may result in system problems.

•

For optimal performance, maintain current versions of the user 

software on every network computer used to print to the Fiery Server. User software may 
be installed directly on client computers equipped with a DVD drive, or over a network 
via the Fiery User Software Installer that resides on the Fiery Server.

Before installing system software, you can change the Fiery Server default language 
preinstalled at the factory using the Configure tool, available through Command WorkStation 
and WebTools.

Changing languages takes three to five minutes.

Fiery Server system software is provided on the following media:

• System Software DVDs contain the Windows operating system software and 

the Fiery Server software.

• User Software DVD contains the Fiery Server user software.

Install system software in the following cases:

• The hard disk drive or motherboard is replaced.

• The Fiery Server must be updated to a more recent version of the system software.

System software installation takes approximately 1 hour and 10 minutes (not including the 
time required to configure Setup).

Notify the network administrator at the customer site that some archived jobs may no longer 
print after you install an updated version of system software.

For more information, see Configuration and Setup, which is part of the user documentation 
set.

•

 Lists any installed options and records the customer’s current Setup 

configuration. 

•

 Lists the fonts currently on the hard disk drive. Along with the fonts provided in 

system software, the customer may have installed additional fonts.