Sharp MX-PE10 FIERY (serv.man2) Service Manual ▷ View online
T
ROUBLESHOOTING
92
The drive required is:
• Present
• Correctly installed
• Not visibly damaged
• Jumpered as the master (secondary) according
to label
• Activity LED lights on power up
DVD drive SATA cable is:
• Firmly connected to motherboard SATA 0
• Not visibly damaged
DVD drive,
page 78
Each cable required is:
• Present
• The correct type
• Installed in the correct connector
• Well-seated
• Not visibly damaged (including connectors)
UIB cable,
page 44
Hard disk drive data cable,
page 70
Printer interface cable,
page 42
DVD drive power and data combination cable,
page 78
Power cable(s),
page 67
If included in the system, the required mouse, monitor, and keyboard
are present and appear undamaged. The mouse and keyboard are
connected to the correct ports on the Fiery Server connector panel.
are present and appear undamaged. The mouse and keyboard are
connected to the correct ports on the Fiery Server connector panel.
The cables required are:
• Present
• Installed in the correct connector
• Well-seated
• Not visibly damaged (including connectors)
• Mouse (if applicable)
• Monitor (if applicable)
• Keyboard (if applicable)
• Monitor power cord (not pictured)
T
ABLE
1:
Verifying the system
Conditions to verify
Part and additional page references
T
ROUBLESHOOTING
93
Normal startup sequence
N
OTE
:
The following description is approximate. The screens, times, and sequences that you
observe may vary slightly.
F
IGURE
26:
Normal startup sequence
Code in motherboard BIOS
initializes and configures
areas on the
motherboard.
initializes and configures
areas on the
motherboard.
Windows operating system
establishes communication
with Fiery Server devices.
establishes communication
with Fiery Server devices.
System software on the
hard disk drive completes
startup process. The Fiery
Server is at Idle.
hard disk drive completes
startup process. The Fiery
Server is at Idle.
Activity light
is off
is off
3 seconds
45 seconds
2 minutes, 30 seconds
1
2
3
Power on
S T A R T I N G U P . . .
Activity light
blinks orange
blinks orange
Server name
Server name
Activity light
blinks orange
blinks orange
S T A R T I N G U P . . .
Activity light
blinks green
blinks green
T
ROUBLESHOOTING
94
Error messages and conditions
To address specific error messages or conditions, see
“Fiery Server error messages and
condition” on page 95
. Use the table to locate the problem or symptom that you want to fix,
read about the possible causes, and then perform the suggested actions to solve the problem.
Do not replace the hard disk drive and the motherboard at the same time. Doing so in the
wrong order, without transferring options to the new motherboard, will cause the system to
malfunction.
wrong order, without transferring options to the new motherboard, will cause the system to
malfunction.
If troubleshooting strategies (checking cables and connections, reinstalling system software,
and so forth) do not solve the problem and you suspect that the hard disk drive or
motherboard is faulty, note that it is highly unlikely that the hard disk drive and the
motherboard are both defective; therefore, avoid replacing both to solve one problem. Always
troubleshoot in the following order.
and so forth) do not solve the problem and you suspect that the hard disk drive or
motherboard is faulty, note that it is highly unlikely that the hard disk drive and the
motherboard are both defective; therefore, avoid replacing both to solve one problem. Always
troubleshoot in the following order.
• First, replace the hard disk drive and install system software.
Always replace a faulty hard disk drive with a new hard disk drive. Transferring a hard disk
drive from one Fiery Server to another is incorrect and strongly discouraged.
drive from one Fiery Server to another is incorrect and strongly discouraged.
• If the problem persists, reinstall the original hard disk drive in the system, and then
replace the motherboard.
If replacing a component does not correct the problem, make sure that you reinstall the old
component back in the Fiery Server.
component back in the Fiery Server.
T
ROUBLESHOOTING
95
T
ABLE
2:
Fiery Server error messages and condition
Symptom
Possible cause
Suggested action
Beep codes during Startup
1 beep
No error. The Fiery Server is starting up
normally.
normally.
None
1 beep, followed by 3
beeps, followed by 3 beeps,
followed by 1 beep
beeps, followed by 3 beeps,
followed by 1 beep
Missing, unmatched, incorrect,
or faulty DIMMs
or faulty DIMMs
Check for missing, unmatched, incorrect or faulty DIMMs and
reseat the DIMMs to remove any oxidation on the connector
(see
reseat the DIMMs to remove any oxidation on the connector
(see
page 59
).
Startup
Fiery Server does not start
and the control panel
is black.
and the control panel
is black.
N
OTE
:
If the Activity light
is solid orange while the
control panel is black, the
Fiery Server is in Sleep
Mode.
control panel is black, the
Fiery Server is in Sleep
Mode.
Possibly one of the following:
• The Fiery Server is powered off
• Power cable is not plugged into
the power connector on the Fiery Server
connector panel, or into the wall power
outlet
connector panel, or into the wall power
outlet
• The connector panel power switch is in
the OFF position
• UIB cable is not connected to
the motherboard, the user
interface board, or both
interface board, or both
• Faulty power cable
• Faulty power supply (power supply
may not be supplying power to
the motherboard)
the motherboard)
• The CMOS jumper is not in the
default position
• Faulty motherboard (motherboard
power plane may not be supplying
power to components)
power to components)
1 Recheck all cables and connections.
2 Make sure the connector panel power switch is in the ON
position (see
page 34
).
3 Listen for the power supply fan and feel for air at the back
of the unit where the power supply is located.
If air is not coming from the power supply fan, isolate a
possible faulty power cable as follows:
possible faulty power cable as follows:
• Power on using a different power cable.
• Install a new or “known good” power supply.
4 Check the connector panel fan vent and feel for air coming
out of the back of the system.
If air is coming out of the power supply fan vent but is not
coming out of the connector panel fan vent, the
motherboard may be faulty. You may need to replace
the motherboard (see
coming out of the connector panel fan vent, the
motherboard may be faulty. You may need to replace
the motherboard (see
page 53
).
5 Review the jumper section on
page 65
and ensure that the
jumper is in the default position.
Activity light status:
Off.
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