Sharp MX-5500N / MX-6200N / MX-7000N (serv.man25) Peripheral ▷ View online
85
Error codes and conditions
Printing (continued)
A print job stalls or stops
after one or a few pages.
after one or a few pages.
PostScript or application error
1. Cancel the Fiery X3eTY2 print job.
2. If this fails to clear the problem, power off/on the MFP.
Missing, incorrect, or faulty DIMMs
or faulty DIMM connections
or faulty DIMM connections
1. Power off the Fiery X3eTY2; check for missing DIMMs and
reseat the DIMMs to remove any oxidation on the
connectors.
connectors.
2. Verify memory amount on the Configuration Page.
3. If you have two DIMMs installed, determine if a DIMM is at
fault:
Remove the DIMM currently installed in socket
DIMM1, and reboot the system. Reboot again with the
other DIMM installed in DIMM2. If the problem is
solved by one of the DIMMs, replace the other DIMM.
DIMM1, and reboot the system. Reboot again with the
other DIMM installed in DIMM2. If the problem is
solved by one of the DIMMs, replace the other DIMM.
If the problem persists for both DIMMs, proceed to the
next step.
next step.
4. Clear the CMOS and power-up settings (see page 89).
5. Replace the motherboard.
T
ABLE
B
Fiery X3eTY2 error codes and conditions (Continued)
Symptom
Possible cause
Suggested action
86
Error codes and conditions
Printing (continued)
Color quality is
not consistent.
not consistent.
Problem with the MFP
Test the MFP and service, if necessary (see the service
documentation that accompanies the MFP).
documentation that accompanies the MFP).
File or application problem
1. Print a different color test page from another application.
2. If the quality of the test page is good, the problem may
be a file or application problem.
Out of calibration or calibration
information/curves on the active
partition are corrupted
information/curves on the active
partition are corrupted
1. Start ColorWise Pro Tools from a client computer, click
the Calibrator icon, and then click Restore Device in
the Calibrator window.
the Calibrator window.
Restore Device restores the Fiery X3eTY2 calibration
information to factory defaults.
information to factory defaults.
If restoring default calibration does not solve the problem,
you may need to service the MFP.
you may need to service the MFP.
2. If restoring default calibration fixes the color quality,
the custom calibration may have been the cause of the
problem. Request that the site administrator recalibrate
the Fiery X3eTY2 (for details, see Color Printing on the
User Documentation CD).
problem. Request that the site administrator recalibrate
the Fiery X3eTY2 (for details, see Color Printing on the
User Documentation CD).
3. If the problem persists after recalibration, the calibration
information on the HDD may be corrupt. Reinstall system
software.
software.
4. If the problem persists, the HDD may be corrupt.
Verify that all HDD cabling is correct.
5. If HDD cabling is correct, replace the HDD.
T
ABLE
B
Fiery X3eTY2 error codes and conditions (Continued)
Symptom
Possible cause
Suggested action
87
Error codes and conditions
Printing (continued)
Print quality is poor.
Missing or outdated printer
description file
description file
Make sure that the appropriate printer description file
is installed.
is installed.
For information about printer files, see Printing
from Windows or Printing from Mac OS on the
User Documentation CD.
from Windows or Printing from Mac OS on the
User Documentation CD.
Application cannot find the
appropriate printer description file
appropriate printer description file
Problem with the MFP
Test the MFP and service if necessary (see the service
documentation that accompanies the MFP).
documentation that accompanies the MFP).
Out of calibration or calibration
information/curves on the active
partition are corrupted
information/curves on the active
partition are corrupted
1. Start ColorWise Pro Tools from a client computer, click
the Calibrator icon, and then click Restore Device in the
Calibrator window.
Calibrator window.
Restore Device restores the Fiery X3eTY2 calibration
information to factory defaults.
information to factory defaults.
If restoring default calibration does not solve the problem,
service the MFP.
service the MFP.
2. If restoring default calibration fixes the color quality,
the custom calibration may have been the cause of the
problem. Request that the site administrator recalibrate
the Fiery X3eTY2 (for details, see Color Printing on the
User Documentation CD).
problem. Request that the site administrator recalibrate
the Fiery X3eTY2 (for details, see Color Printing on the
User Documentation CD).
3. If the problem persists after recalibration, the calibration
information on the HDD may be corrupt. Reinstall system
software.
software.
4. If the problem persists after recalibration, the calibration
information on the HDD may be corrupt. Reinstall system
software.
software.
5. If the problem persists, the HDD may be corrupt.
Verify that all HDD cabling is correct.
6. If HDD cabling is correct, replace the HDD.
T
ABLE
B
Fiery X3eTY2 error codes and conditions (Continued)
Symptom
Possible cause
Suggested action
88
Error codes and conditions
Printing (continued)
Pages come out blank,
or tinted with green
or some other color.
or tinted with green
or some other color.
Loose cable connection between
the Fiery X3eTY2 and the MFP
the Fiery X3eTY2 and the MFP
1. Recheck the MFP interface cable and connection at the
Fiery X3eTY2 and the MFP.
2. Power off/on the MFP.
3. Replace the MFP interface cable.
Problem with the MFP
Test the MFP and service, if necessary (see the service
documentation that accompanies the MFP).
documentation that accompanies the MFP).
If the user can print the Configuration page from the MFP Control Panel, but cannot print a job from a computer on the network,
request that the network administrator do the following:
request that the network administrator do the following:
• Check all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers
• Activate the network and use it to communicate with other printers
• Confirm that the applicable network settings in Setup (such as AppleTalk zone, IP address, Subnet mask, and Gateway address)
match the settings used in the network
N
OTE
:
EPS file generation is not completely standardized among applications. Some users may encounter problems while printing
certain EPS files.
T
ABLE
B
Fiery X3eTY2 error codes and conditions (Continued)
Symptom
Possible cause
Suggested action
Click on the first or last page to see other MX-5500N / MX-6200N / MX-7000N (serv.man25) service manuals if exist.