Sharp MX-5500N / MX-6200N / MX-7000N (serv.man25) Peripheral ▷ View online
77
Error codes and conditions
Startup (continued)
Fiery X3eTY2 starts up
until FF appears on the
LED display, then shuts
down
until FF appears on the
LED display, then shuts
down
One of the following:
• MFP is powered off
• Fiery X3eTY2 is powered off
• Faulty connection between
the Fiery X3eTY2 and the MFP
• Faulty power supply
• Faulty motherboard
• Faulty CPU
• Faulty interface board
1. Make sure both the MFP power switch and the
Fiery X3eTY2 power switch are in ON position.
2. Check and reseat the MFP interface cable between the
Fiery X3eTY2 and the MFP.
3. Replace the MFP interface cable.
4. Listen for the power supply fan and feel for air near the
Fiery X3eTY2 power switch where the power supply is
located.
located.
If you do not feel air from the power supply fan, you may
have a faulty power supply which you must replace.
have a faulty power supply which you must replace.
5. Clear the CMOS and power-up settings (see page 89).
6. Replace the motherboard.
7. Replace the CPU.
8. Replace the interface board.
T
ABLE
B
Fiery X3eTY2 error codes and conditions (Continued)
Symptom
Possible cause
Suggested action
78
Error codes and conditions
System problems
Clock is slow; time listed
on Configuration page is
earlier or later than the
actual time
on Configuration page is
earlier or later than the
actual time
One of the following:
• Missing or dead battery
on the motherboard
• Faulty motherboard
1. Replace the battery on the motherboard and then update
the time in Fiery X3eTY2 Setup.
For information about Fiery X3eTY2 Setup, see
Configuration and Setup on the User Documentation CD.
Configuration and Setup on the User Documentation CD.
2. Clear the CMOS and power-up settings (see page 89).
3. Replace the motherboard.
System performs slowly
or hangs periodically
or hangs periodically
One of the following:
• Missing or faulty DIMM(s),
DIMM installed in wrong slot,
or faulty DIMM connections
or faulty DIMM connections
• Faulty HDD
• Overheated or faulty CPU
• Faulty motherboard
1. Check that each DIMM is installed in the correct slot
(see page 17).
2. Check for missing DIMMs and reseat the DIMMs to
remove any oxidation on the connectors.
3. If two DIMMs are installed, determine if a DIMM is
at fault:
Remove the DIMM currently installed in socket
DIMM1, and reboot the system. Reboot again with the
other DIMM installed in DIMM2. If the problem is
solved by one of the DIMMs, replace the other DIMM.
DIMM1, and reboot the system. Reboot again with the
other DIMM installed in DIMM2. If the problem is
solved by one of the DIMMs, replace the other DIMM.
If the problem persists for both DIMMs, proceed to the
next step.
next step.
4. Reseat the power and data cables to the HDD.
5. Replace the HDD data cable.
6. Replace the HDD.
7. Make sure that CPU on the motherboard is present and
firmly seated and that the fan cable is connected.
8. Replace the CPU.
9. Clear the CMOS and power-up settings (see page 89).
10. Replace the motherboard.
Chassis fan is noisy,
or is not producing air
or is not producing air
Fan is faulty
Replace the chassis fan.
T
ABLE
B
Fiery X3eTY2 error codes and conditions (Continued)
Symptom
Possible cause
Suggested action
79
Error codes and conditions
System software installation
USB flash drive method:
Fiery X3eTY2 remains on
for 30 minutes (or longer)
after beginning
installation
for 30 minutes (or longer)
after beginning
installation
One of the following:
• Fiery X3eTY2 is still connected to
the MFP, and the MFP is powered
on
on
• Service switches are set to
Service mode
• Faulty HDD
• Faulty motherboard
• Faulty USB flash drive
1. Make sure that the MFP is powered off and that all cables
between the Fiery X3eTY2 and the MFP are disconnected.
2. Make sure that the Fiery X3eTY2 service switches are set
to Normal mode (away from “ON”).
If the service switches are in Service mode (toward
“ON”), power off the Fiery X3eTY2, set the switches to
Normal mode, power on, and allow the installation to
resume.
“ON”), power off the Fiery X3eTY2, set the switches to
Normal mode, power on, and allow the installation to
resume.
3. Check the LED on the USB flash drive.
If the LED is not blinking (remains off or solid), the flash
drive may be improperly seated. Power off the
Fiery X3eTY2 and reseat the flash drive; then power on
and allow the installation to resume.
drive may be improperly seated. Power off the
Fiery X3eTY2 and reseat the flash drive; then power on
and allow the installation to resume.
4. Reseat the power and data cables to the HDD.
5. Replace the HDD data cable.
6. Replace the HDD.
7. Clear the CMOS and power-up settings (see page 89).
8. Replace the motherboard.
9. Replace the CPU.
10. Retry the installation using a different USB flash drive.
USB flash drive method:
During installation, the
LED on the flash drive
remains off or solid (not
blinking)
LED on the flash drive
remains off or solid (not
blinking)
One of the following:
• Faulty or improperly seated USB
flash drive
• Faulty motherboard
• Faulty HDD
1. Power off the Fiery X3eTY2 and reseat the flash drive; then
power on and allow the installation to resume.
2. Retry the installation using a different USB flash drive.
3. Clear the CMOS and power-up settings (see page 89).
4. Replace the motherboard.
5. Reseat the power and data cables to the HDD.
6. Replace the HDD data cable.
7. Replace the HDD.
T
ABLE
B
Fiery X3eTY2 error codes and conditions (Continued)
Symptom
Possible cause
Suggested action
80
Error codes and conditions
System software installation (continued)
Network port method:
Installation stalls for
5 minutes (or longer)
while downloading
“file 1 of x”
5 minutes (or longer)
while downloading
“file 1 of x”
One of the following:
• Service switches are set to
Normal mode
• Wrong or faulty Ethernet cable
• Faulty motherboard
1. Make sure that the Fiery X3eTY2 service switches are set
to Service mode (toward “ON”).
If the service switches are in Normal mode (away from
“ON”), click Cancel on the installer screen. Power off the
Fiery X3eTY2, set the service switches to Service mode,
and click Finish on the installer screen. Then retry the
installation.
“ON”), click Cancel on the installer screen. Power off the
Fiery X3eTY2, set the service switches to Service mode,
and click Finish on the installer screen. Then retry the
installation.
2. Make sure you are using a crossover Ethernet cable.
The MFP Ethernet cable is a crossover type, and may be
used for the installation. For information about how to
identify a crossover cable, see Figure Y on page 48.
used for the installation. For information about how to
identify a crossover cable, see Figure Y on page 48.
If the cable appears damaged, replace it.
3. Clear the CMOS and power-up settings (see page 89).
4. Replace the motherboard.
Network port method:
Installation stalls for
20 minutes (or longer)
while downloading
any file higher than file 1.
20 minutes (or longer)
while downloading
any file higher than file 1.
One of the following:
• Faulty HDD
• Faulty motherboard
1. Reseat the power and data cables to the HDD.
2. Replace the HDD data cable.
3. Replace the HDD.
4. Clear the CMOS and power-up settings (see page 89).
5. Replace the motherboard.
T
ABLE
B
Fiery X3eTY2 error codes and conditions (Continued)
Symptom
Possible cause
Suggested action
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