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Before you touch any parts inside the print engine, wear an ESD grounding 

wrist strap and follow all ESD safety precautions. 

Before you remove the lid from the Fiery X3e:

• Interface cable connections at the top panel to motherboard J7025 and to Scan card 

(each uses 2 screws, see Figure G on page 9)

After you remove the lid from the Fiery X3e (see Figure H on page 10):

• Power cabling connections of the Fiery X3e power switch, the Fiery X3e power supply 

(inside the print engine), and the inside of the print engine

• Fiery X3e power supply cable connection (from inside the print engine) to the 

motherboard ENG_PWR connector and to the HDD

After you remove the Fiery X3e from the print engine (see Figure H on page 10):

• Scan card connection to motherboard J360

• HDD cable to motherboard PRIMARY IDE DRIVE connector

• CPU fan connection to motherboard CPU_FAN connector

• Enclosed fan installation on chassis and cable to motherboard ENC_FAN connector

• Optional DIMM (if present) in the motherboard DIMM socket

• Battery in Fiery X3e motherboard socket BT100.

• Interface inside the print engine to the Fiery X3e motherboard and Scan card

• Power supply or power cabling inside the print engine

Printing problems may arise if the network hardware or software is not set up properly or 
does not match network settings on the Fiery X3e. Problems may also arise when 
printing from a specific application or printing a particular file.

Most of these problems show up as printing problems and do not necessarily indicate a 
Fiery X3e malfunction. The customer’s network administrator can eliminate many 
printing problems without requiring you to make a service call. The network 
administrator can troubleshoot the following:

• Error conditions on the print engine

• Network connection problems that result in the print engine not appearing in list of 

printers on the customer’s computers

If the print engine does not appear in the list of printers on the network, there may 

be another device on the network with the same IP address.

• Conflicting network settings in Setup and on the customer’s computers

• Printing problems caused by inappropriate Setup options

• Application-specific printing errors caused by missing or incorrectly installed printer 

description files

If the customer can print the Fiery X3e Test Page but cannot print a job from a computer 
on the network, you may have to make a service call. However, first make sure the 
network administrator has done the following:

• Checked all components of the network, including cables, connectors, terminators, 

network adapter boards, and network drivers.

• Activated the network and used it to communicate with other printers.

• Confirmed that the applicable network settings in Setup (such as AppleTalk zone, 

IP address, subnet mask, and gateway address) match the settings used in the network.

When you make a service call, check the Fiery X3e faceplate at the side of the 
print engine to make sure that the appropriate network connection is in place. Print 
quality problems are difficult to trace. Before you try to troubleshoot print quality 
problems, print a Test Page to make sure that the print engine does not need servicing or 
adjusting. Also, make sure the correct paper is being used in the print engine.

EPS file generation is not completely standardized among applications. Some users 

may encounter problems while printing certain EPS files.

The following table lists possible causes and solutions when the printer does not print.

Is the power on?

• Power on the print engine and the Fiery X3e (each has its own power switch).

For the motherboard and the 
Scan card:
Is the print engine interface 
cable intact and the connectors 
properly connected?

• Make sure print engine interface connectors are properly connected to the print engine 

and to the Fiery X3e.

Is the specified paper loaded?

• Load the specified paper in any of the input trays.

Can you print a Test Page from 
the printer driver?

• If you cannot, the print engine may be out of order. Contact your authorized service 

support center.

The following table lists other printing problems and what to do about them.

An image is printed on the 
reverse side of the paper.

• Reload the paper in the paper tray upside down.

Multiple pages are fed through 
the print engine at once.

• Remove all the pages from the paper tray and fan them gently before reloading.

Paper misfeeds occur frequently.

• Check the paper size settings. Use the recommended paper. Avoid using curled, folded, 

wrinkled, perforated, or glossy paper.

It takes too long to complete the 
print job.

• The data is so large or complex that it takes additional time to process. If the Data 

indicator is blinking, data is being processed. Wait until it is finished.