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The following problems may not be due to a machine failure, so please check again before calling for service. In the
event that service is required, turn off the machine main power switch and power switch, unplug the power plug from
the outlet. Problems related to the printer function are described in this chapter. For troubleshooting related to
general machine use, the copier function, document filing function or the network scanner function, please read
"Troubleshooting" in the corresponding manuals.

Printer is on but data is
not received.

Is the interface cable correctly connected?

Make sure the USB or parallel cable is correctly
connected to the machine and your computer.
For more information, consult your network
administrator.

Has the printer driver been installed correctly? Install  the  appropriate  printer  driver.  (See  the

"SOFTWARE SETUP GUIDE (for printer)".)

Is the printer driver correctly selected? / Has it
been configured in the network (when using
as a network printer)?

Make sure that this printer is selected in the software
application software or use an appropriate utility to
check that the printer is registered on the network.
For more information, consult your network
administrator.

Data is received but not
printed.

Has the specified size and type of paper been
loaded?

Load paper, select another paper size or cancel
printing.

Printer cannot be
selected from
computer.

Has the printer driver been installed correctly? Install  the  appropriate  printer  driver.  (See  the

"SOFTWARE SETUP GUIDE (for printer)".)

The orientation of the
image is incorrect on
the print.

Are the print orientation settings in the printer
driver correct?

Correct the orientation in the printer driver.

The printed image is
cut off.

An incorrect ratio has been selected.

Select a suitable ratio when printing.

The edges of the
printed image are
missing.

There are margins around the edges of the
paper where printing is not possible. Does the
image overlap those margins?

Change the print area or reduce the image size.

Printer prints in reverse
order.

Has reverse page order been selected in the
software application?

Cancel the reverse order printing in the application
software.

Printer stops in the
middle of a print job.

Has the tray full sensor activated and stopped
printing because too many pages are in the
exit tray?

Remove the paper from the exit tray.

Is the tray out of paper?

Load paper. (see page 2-2 of "Operation manual (for
general information and copier operation)")

Printing is not on
desired paper size.

Has paper selection been set to Automatic in
the printer driver?

Ensure that the desired paper is set in a paper tray of
the printer and select "Auto Select" in the paper
selection of the printer driver.

Printer write error
occurs when printing
from the parallel port.

Is the timeout setting for the printer driver too
short?

Set a longer time in the timeout setting in the printer
driver.

Password entry is
requested.

Did you enter a password for the retention
function?

Password is needed when executing printing. If the
password is not known, printing cannot be executed.

The printer driver
cannot be installed.

Is there sufficient free space on your hard
drive?

Delete any unneeded files and applications to increase
free space on your hard drive.

Are you using an operating system that is not
supported?

Make sure your operating system is supported. (See
the SOFTWARE SETUP GUIDE (for printer) that
accompanied the machine.)

Two-sided printing is
not possible.

Is [2-Sided (Book)] or [2-Sided (Tablet)]
selected in the "Main" tab of the printer driver?

Select [2-Sided (Book)] or [2-Sided (Tablet)] (

Has two-sided printing been prohibited in the
key operator programs?

"Disabling of Duplex" has been enabled in the key
operator programs. Consult the key operator.

Not all of the image is
printed.

Are multiple applications running at once?

Quit all applications that you are not using and try
printing again.

Stapling does not take
place.

Has use of the staple been prohibited in the
key operator programs?

"Disabling of Stapler" has been enabled in the key
operator programs. Consult the key operator. The
inserter does not operate (when an inserter is
installed).

Did you attempt to staple more than the
maximum number of pages?

Check the maximum number of pages that can be
stapled (

The inserter does not
operate (when an
inserter is installed).

Has use of the inserter been prohibited in the
key operator programs?

"Disabling of Inserter" has been enabled in the key
operator programs. Consult the key operator.

Punching does not take
place (when a punch
module is installed).

Is the "Punch" checkbox selected in the
"Main" tab of the printer driver?

Select the "Punch" checkbox. (

Has use of the punch module been prohibited
in the key operator programs?

"Disabling of punch" has been enabled in the key
operator programs. Consult the key operator.

Document filing is not
possible.

Has the printer driver been set to use the
document filing function?

Select the "Document Filing" checkbox in the "Job
Handling" tab of the printer driver. (

Do user folders created in the machine
appear in "Folder Information"?

Click the "Get Folder Name" button in the document
filing screen to call up the folders created in the
machine. (

)

Does the user folder have a password?

Enter the password in "Folder Pass Code" in the
document filing screen. (

There are three ways to check the IP address:
1. Using [LIST PRINT] in [CUSTOM SETTINGS] in the operation panel

Select NIC PAGE to print a list of the machine settings. The IP address that has been set for the machine can be
found in this list. Follow the procedure below to check the IP address using NIC PAGE.

The IP address can be verified using the key operator programs. To use this procedure, consult your key operator.

The NIC Manager utility in the Software CD-ROM (2) can be used to check the IP address. For details, see the
online manual (Print Server Card Users Manual) in the Software CD-ROM (2).

The custom setting
menu screen will
appear.

PROCESSING PRINT
DATA appears in the
message screen and
printing begins. To cancel
printing, touch the
[CANCEL] key.

FAX DATA

RECEIVE/FORWARD

LIST PRINT

L

PRINTER TEST PAGE

DOCUMENT FILING

USER/FOLDER LIST

NOTE
There are a variety of different types of network
environments. When using the machine in a network
environment, refer to the detailed explanations in the
online manual (Print Server Card Users Manual) in
the Software CD-ROM (2).

PCL EXTENDED

FONT LIST

NIC PAGE

This chapter contains product specifications and other technical
information.

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