Sharp PN-U423 (serv.man4) User Manual / Operation Manual ▷ View online
45
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Troubleshooting
If you are experiencing any problem with your display, before
calling for service, please review the following troubleshooting
tips.
There is no picture or sound.
calling for service, please review the following troubleshooting
tips.
There is no picture or sound.
• Is the power cord disconnected? (See page 13.)
• Is the main power switch off? (See page 16.)
• Is the monitor in standby mode (the power LED illuminating
• Is the main power switch off? (See page 16.)
• Is the monitor in standby mode (the power LED illuminating
in orange)? (See page 16.)
• Make sure correct input mode is selected. (See page 18.)
• If any external equipment is connected, make sure the
• If any external equipment is connected, make sure the
equipment is operating (playing back).
Remote control does not work.
• Are the batteries inserted with polarity (+,-) aligned? (See
page 15.)
• Are the batteries exhausted?
• Point the remote control unit toward the monitor’s remote
• Point the remote control unit toward the monitor’s remote
control sensor. (See page 15.)
• Is the menu display hidden or is operation disabled? (See
page 29.)
Sound from left and right speakers is reversed.
Sound is heard from only one side.
• Are audio cables connected properly?
• Check the setting of BALANCE for AUDIO menu. (See
• Check the setting of BALANCE for AUDIO menu. (See
page 23.)
There is a picture but no sound.
• Is the sound muted?
• Make sure the volume is not set to minimum.
• Are audio cables connected properly?
• Is the setting of AUDIO SELECT on the SETUP menu
• Make sure the volume is not set to minimum.
• Are audio cables connected properly?
• Is the setting of AUDIO SELECT on the SETUP menu
correct? (See page 23.)
Unstable video.
• The signal may be incompatible.
• Try the automatic screen adjustment when the D-SUB is
• Try the automatic screen adjustment when the D-SUB is
used.
The video from the HDMI input terminal does not appear
properly.
• Is the HDMI cable HDMI standard compliant? The monitor
will not work with cables that are not standard compliant.
• Is the input signal compatible with this monitor? (See page
51.)
The video from the DVI-D input terminal does not appear
properly.
• Is the input signal compatible with this monitor? (See page
51.)
• Turn off the power to the connected equipment and then
turn the power on again.
• If the monitors are connected in a daisy chain, turn off the
power to all the monitors connected in a daisy chain and
then turn the power on again.
then turn the power on again.
The video from D-Sub input terminal does not appear
properly.
• Is the input signal compatible with this monitor? (See page
51.)
The video from the DisplayPort does not appear properly.
• Is the input signal compatible with this monitor? (See page
51.)
The video from component input terminals does not
appear properly.
• Is the video cable (Y/Cb/Cr) connected correctly?
• Is the input mode set to COMPONENT?
• Is the input mode set to COMPONENT?
The video will not appear correctly if the input mode is set
to VIDEO.
to VIDEO.
The video from video input terminal does not appear
properly.
• Is the input mode set to VIDEO?
The video will not appear correctly if the input mode is set
to COMPONENT.
to COMPONENT.
Control buttons do not work.
There is no picture.
• Load noises from outside may be interfering with normal
operation. Turn off the power and turn it on after waiting at
least 5 seconds, and then check the operation.
least 5 seconds, and then check the operation.
The monitor makes a cracking sound.
• You may occasionally hear a cracking sound from the
monitor. This happens when the cabinet slightly expands
and contracts according to change in temperature. This
does not affect the monitor’s performance.
and contracts according to change in temperature. This
does not affect the monitor’s performance.
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The Power LED is flashing in red and green alternately.
• When the internal temperature of the monitor rises
excessively, the brightness of the backlight decreases
automatically in order to prevent high-temperature-related
problems. When this occurs, the Power LED flashes red
and green alternately.
automatically in order to prevent high-temperature-related
problems. When this occurs, the Power LED flashes red
and green alternately.
• If the internal temperature rises further, the monitor
automatically enters standby mode. (The Power LED
continues flashing red and green alternately.)
continues flashing red and green alternately.)
• Remove the cause of the excessive temperature rise.
- If the monitor enters standby mode due to a rise in
temperature, to return to normal display, turn the power
switch off and then back on again. The monitor, however,
will enter standby mode again if the cause of the
temperature rise is not eliminated. (See page 7.)
switch off and then back on again. The monitor, however,
will enter standby mode again if the cause of the
temperature rise is not eliminated. (See page 7.)
- Check whether the monitor is placed at a location where
a quick rise in temperature is likely. Internal temperature
rises quickly if the vents on the monitor are blocked.
rises quickly if the vents on the monitor are blocked.
- Internal temperature rises quickly if dust accumulates
inside the monitor or around the vents. Remove dust if
possible. Ask SHARP dealer about removing internal dust.
possible. Ask SHARP dealer about removing internal dust.
Troubleshooting
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Specifications
n
Product Specifications
Model
PN-U553
PN-U473
PN-U423
LCD component
55" Class [54-5/8 inch
(138.8cm) diagonal]
TFT LCD
47" Class [46-15/16
inch (119.3cm)
diagonal] TFT LCD
42" Class [42 inch
(106.7cm) diagonal]
TFT LCD
Max. resolution
(pixels)
1920 x 1080
Max. colors
Approx. 1.06 billion colors
Pixel pitch
0.630 mm (H) ×
0.630 mm (V)
0.542 mm (H) ×
0.542 mm (V)
0.485 mm (H) ×
0.485 mm (V)
Viewing angle
178° right/left/up/down (contrast ratio ≥ 10)
Screen active area
inch (mm)
47-5/8 (W) x 26-13/16 (H)
(1209.6 x 680.4)
40-15/16 (W) x 23 (H)
(1039.7 x 584.8)
36-5/8 (W) x 20-5/8 (H)
(930.2 x 523.3)
Computer input signal
Digital (DVI 1.0 standard-compliant), Analog RGB (0.7 Vp-p) [75 Ω],
DisplayPort 1.1
Sync signal
Horizontal/vertical separate (TTL: positive/negative)
Video color system
NTSC (3.58MHz)/NTSC (4.43MHz)/PAL/PAL-60/SECAM
Plug and play
VESA DDC2B
Power management
VESA DPMS, DVI DMPM
Input terminals
PC/AV
HDMI x 1
PC
Mini D-sub 15 pin, 3 rows x 1
DisplayPort x 1
DVI-D 24 pin (HDCP compatible) x 1
AV
Component: BNC (Y, Cb/Pb, Cr/Pr) x 1*
1
Composite video: BNC x 1*
1
Audio
3.5 mm mini stereo jack x 1
RCA pin (L/R) x 1
Serial (RS-232C)
D-sub 9 pin x 1
Output terminals
PC
DVI-D 24 pin (HDCP compatible) x 1
Audio
RCA pin (L/R) x 1
Serial (RS-232C)
D-sub 9 pin x 1
LAN terminal
10 BASE-T/100 BASE-TX
Speaker output
10 W + 10 W
Power requirement
AC 100 - 240 V, 1.5 A,
50/60 Hz
AC 100 - 240 V, 1.5 A,
50/60 Hz
AC 100 - 240 V, 1.3 A,
50/60 Hz
Operating temperature *
2
41°F to 104°F
(5°C to 40°C) *
3
32°F to 104°F (0°C to 40°C)
Operating humidity
20% to 80% (no condensation)
Power consumption
(Input signal waiting mode / standby mode *
4
)
130 W (4.5 W / 4.5 W) 130 W (4.5 W / 4.5 W) 115 W (4.5 W / 4.5 W)
Dimensions (excluding protrusions)
inch (mm)
Approx. 49-3/16 (W) x
2-1/4 (D) x 28-3/8 (H)
(1250 x 57 x 721)
Approx. 42-5/8 (W) x
2-3/16 (D) x 24-11/16 (H)
(1083 x 55 x 627)
Approx. 38-5/16 (W) x
2-1/4 (D) x 22-1/4 (H)
(973 x 57 x 565)
Weight
lbs. (kg)
Approx. 55.2 (25)
Approx. 41.9 (19)
Approx. 35.3 (16)
*1
Cannot be used simultaneously.
*2
Temperature condition may change when using the monitor together with the optional equipments recommended by SHARP. In such
cases, please check the temperature condition specified by the optional equipments.
*3
Use of the monitors in temperatures below 50°F (10°C) might result in inconsistent image quality that, depending on the viewing angle,
might be noticeable along the edges of the screen. Please note that this is not a malfunction and does not affect monitor operation.
*4
When STANDBY MODE is set to STANDARD. When STANDBY MODE is set to LOW POWER: 0.5 W
As a part of our policy of continuous improvement, SHARP reserves the right to make design and specification changes for product improvement
without prior notice. The performance specification figures indicated are nominal values of production units. There may be some deviations from
these values in individual units.
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Specifications
n
Dimensional Drawings
Note that the values shown are approximate values.
Opening height (26-7/8 [683])
Opening width (47-11/16 [1212])
28-3/8 [721]
49-3/16 [1250]
Opening width (41-1/8 [1044])
24-1
1/16 [627]
1/16 [627]
42-5/8 [1083]
Opening width (36-3/4 [934])
Opening height (20-3/4
[527])
22-1/4 [565]
38-5/16 [973]
1
[26]
2-1/4
[57]
[57]
VESA holes *
VESA holes *
7-7/8
[200]
7-7/8
[200]
7-7/8
[200]
7-7/8
[200]
7-7/8
[200]
7-7/8
[200]
7-7/8
[200]
1-1/16
[27]
1-1/16
[27]
2-3/16
[55]
Opening height
(23-1/8
[588])
2-1/4
[57]
[57]
7-7/8
[200]
VESA holes *
Unit: inch [mm]
Unit: inch [mm]
Unit: inch [mm]
7-7/8
[200]
[PN-U553]
[PN-U473]
[PN-U423]
When mounting the monitor, be sure to use a wall-mount bracket that complies with the VESA-compatible mounting method.
SHARP recommends using M6 screws and tighten the screws.
Note that screw hole depth of the monitor is 3/8 inch (10 mm). Loose mounting may cause the product to fall, resulting in
serious personal injuries as well as damage to the product. The screw and hole should come together with over 5/16 inch
(8 mm) length of thread. Use a bracket which has been approved for UL1678 standard, and which can endure at least 4 times
or more the weight of the monitor.
Click on the first or last page to see other PN-U423 (serv.man4) service manuals if exist.