Panasonic KX-TGK310RUB / KX-TGK320RUB / KX-TGKA31RUB Service Manual ▷ View online
41
KX-TGK310SP/KX-TGK310JT/KX-TGK320JT/KX-TGK310FR/KX-TGK310RU/KX-TGK320RU/KX-TGK310NE//KX-TGK310GR/KX-TGKA31EX/KX-TGKA31RU
9.2.
Troubleshooting by Symptom (Base Unit)
If your unit has below symptoms, follow the instructions in remedy column. Remedies depend on whether you have DECT tester
(*1) or not.
(*1) or not.
Note:
(*1) A general repair is possible even if you don’t have the DECT tester because it is for confirming the levels, such as Acoustic
level in detail.
(*2) Refer to Check Point (Base Unit) (P.41)
level in detail.
(*2) Refer to Check Point (Base Unit) (P.41)
9.2.1.
Check Point (Base Unit)
Please follow the items below when BBIC or EEPROM or FLASH is replaced.
Note:
After the measuring, suck up the solder of TP.
*: The Setting Method of JIG (P.50) is required beforehand.
The connections of simulator equipment are as shown in Adjustment Standard (Base Unit) (P.52).
*: The Setting Method of JIG (P.50) is required beforehand.
The connections of simulator equipment are as shown in Adjustment Standard (Base Unit) (P.52).
Symptom
Remedy (*2)
You don’t have DECT Tester.
You have DECT Tester.
(Model Number: CMD60)
You cannot dial.
Check item (A) - (G).
Check item (A) - (G)
You cannot hear the caller’s voice.
Check item (A) - (E), (M).
Check item (A) - (E), (M)
You cannot use the handset a little away from base unit even if the
handset is within range of the base unit.
handset is within range of the base unit.
-
Check item (H) - (L).
The acoustic transmit level is high or low.
Check item (M).
Check item (M).
The acoustic reception level is high or low.
Check item (M).
Check item (M).
Base unit and handset do not link to each other.
Check item (A) - (E).
Check item (A) - (E), (H) - (L).
The unit cannot charge.
Check item (N).
Check item (N).
TAM does not work. (for KX-TGK320 only)
Check item (O).
Check item (O).
Items
Check
Point
Procedure
Check or
Replace Parts
(A)
3.0 V Supply
Confirmation
Confirmation
VBAT
1. Confirm that the voltage between test point VBAT and GND is 3.0 V ± 0.2 V.
IC302, C341,
R321, R322
(B)
3.0 V Supply
Confirmation
Confirmation
+3.0V
1. Confirm that the voltage between test point +3.0V and GND is 3.0 V ± 0.02 V.
2. Adjust the 3.0 V voltage of +3.0V executing command “VDA“.
2. Adjust the 3.0 V voltage of +3.0V executing command “VDA“.
IC501, C503
(C)*
BBIC Confirmation
-
1. BBIC Confirmation (Execute the command “getchk”).
2. Confirm the returned checksum value.
2. Confirm the returned checksum value.
Connection of checksum value and program number is shown below.
IC501, X501
(D)* EEPROM Confirmation
-
1. EEP-ROM Confirmation (Execute the command "sendchar EPV").
2. Confirm the returned Value. (Value for reference is written at "EEPROM C/
2. Confirm the returned Value. (Value for reference is written at "EEPROM C/
SUM” in Software_Version_Table.xls).
IC501, IC611,
C611, RA611
(E)* BBIC Clock Adjustment
CKM
1. Input Command “ sendchar sfr”, then you can confirm the current value.
2. Check X’tal Frequency. (13.824 MHz ± 100 Hz).
3. If the frequency is not 13.824 MHz ± 100Hz, adjust the frequency of CKM
2. Check X’tal Frequency. (13.824 MHz ± 100 Hz).
3. If the frequency is not 13.824 MHz ± 100Hz, adjust the frequency of CKM
executing the command “sendchar sfr xx xx (where xx is the value)” so that
the reading of the frequency counter is 13.824000 MHz ± 7 Hz.
the reading of the frequency counter is 13.824000 MHz ± 7 Hz.
IC501, X501,
C508, C509
(F)* Hookswitch Check with
DC Characteristics
-
1. Connect Telephone Socket to Tel-simulator which is connected with 600
.
2. Set line voltage to 48 V and line current to 40mA at off-hook condition of
normal telephone.
3. Execute the command “hookoff”
4. Confirm that the line current is 40 mA ± 5 mA.
5. Execute the command “hookon”.
6. Confirm that the line current is less than + 0.8 mA.
4. Confirm that the line current is 40 mA ± 5 mA.
5. Execute the command “hookon”.
6. Confirm that the line current is less than + 0.8 mA.
P101, D101,
Q141, Q161,
Q142, D141,
Q142, D141,
R141~R145,
R159~R169
(G) DTMF Generator Check
(for SP, JT, FR, NE)
-
1. Connect Telephone Socket to DTMF tester. (Load=600
)
2. Link Handset and push dial key.
3. Confirm DTMF character.
4. Confirm that the high Group is -8.0 dBm ± 2.0 dB.
5. Confirm that the low Group is -10.5 dBm ± 2.0 dB.
3. Confirm DTMF character.
4. Confirm that the high Group is -8.0 dBm ± 2.0 dB.
5. Confirm that the low Group is -10.5 dBm ± 2.0 dB.
IC501, L101,
C184, D141
(G) DTMF Generator Check
(for RU)
-
1. Connect Telephone Socket to DTMF tester. (Load=600
)
2. Link Handset and push dial key.
3. Confirm DTMF character.
4. Confirm that the high Group is -3.0 dBm ± 2.0 dB.
5. Confirm that the low Group is -6.0 dBm ± 2.0 dB.
3. Confirm DTMF character.
4. Confirm that the high Group is -3.0 dBm ± 2.0 dB.
5. Confirm that the low Group is -6.0 dBm ± 2.0 dB.
IC501, L101,
C184, D141
checksum value
80A9
program number
DER1EN
ex.)
42
KX-TGK310SP/KX-TGK310JT/KX-TGK320JT/KX-TGK310FR/KX-TGK310RU/KX-TGK320RU/KX-TGK310NE//KX-TGK310GR/KX-TGKA31EX/KX-TGKA31RU
(H)*
Transmitted Power
Confirmation
ANT1
Short ANT1 pattern to GND.
1. Configure the DECT tester (CMD60) as follows;
<Setting>
• Test mode: FP
• Traffic Carrier: 5
• Traffic Slot: 4
• Mode: Loopback
• PMID: 00000
• RF LEVEL = -70 dBm.
• Traffic Carrier: 5
• Traffic Slot: 4
• Mode: Loopback
• PMID: 00000
• RF LEVEL = -70 dBm.
2. Execute the command ”sendchar TST”.
3. Execute the command “sendchar dmv 2 2”.
4. Check that “Signalling Status” has been set to “Locked”, then press “ACCEPT
3. Execute the command “sendchar dmv 2 2”.
4. Check that “Signalling Status” has been set to “Locked”, then press “ACCEPT
RFPI”.
5. Initiate connection from Dect tester (“set up connect”)
6. Execute the command “ANT1”.
7. Confirm that the NTP value at ANT is 18.5 dBm ~ 25.0 dBm.
6. Execute the command “ANT1”.
7. Confirm that the NTP value at ANT is 18.5 dBm ~ 25.0 dBm.
IC501, C810
C811, C819
C820, C863
C871, C872
C873, C874
C871, C872
C873, C874
C895, L803
(I)*
Modulation Check
ANT1
Follow steps 1 to 6 of (H).
7.Confirm that the B-Field Modulation is -350 ± 50/+350 ± 50 kHz/div using data
type Fig31.
type Fig31.
Refer to (H)
(J)* Frequency Offset Check
ANT1
Follow steps 1 to 6 of (H).
7.Confirm that the frequency offset is < ±20 kHz.
Refer to (H)
(K)*
Sensitivity Receiver
Confirmation
ANT1
Follow steps 1 to 6 of (H).
7.Set DECT tester power to -88 dBm.
8.Confirm that the BER is < 1000 ppm.
8.Confirm that the BER is < 1000 ppm.
Refer to (H)
(L)*
Power RAMP
Confirmation
ANT1
Follow steps 1 to 6 of (H).
7.Confirm that Power RAMP is matching.
Refer to (H)
(M)
Audio Check
(for SP, JT, FR, NE, GR)
-
1. Link with Handset which is connected to Line Simulator.
2. Set line voltage to 48 V and line current to 50 mA.
3. Input -45 dBm (600
2. Set line voltage to 48 V and line current to 50 mA.
3. Input -45 dBm (600
)/1 kHz to MIC of Handset. Measure the Level at Line I/F
and distortion level.
4. Confirm that the level is -1.5 dBm ± 5 dB and that the distortion level is < 5 %
at TEL Line (600
Load).
5. Input -20 dBm (600
)/1 kHz to Line I/F. Measure the Level at Receiver of
Handset and distortion level (Receive volume set to second position from
minimum).
minimum).
6. Confirm that the level is -29 dBm ± 4 dB and that the distortion level is < 5 %
at Receiver (34
Load).
IC501, SA101,
P101, D101,
Q141, Q142,
Q161, Q171,
Q161, Q171,
R141, R142,
R144, R145,
R144, R145,
D141, L101,
C184, R164,
R177, C173,
R171, R172,
R175, R176,
R177, C173,
R171, R172,
R175, R176,
R178
(M)
Audio Check
(for RU)
-
1. Link with Handset which is connected to Line Simulator.
2. Set line voltage to 48 V and line current to 50 mA.
3. Input -45 dBm (600
2. Set line voltage to 48 V and line current to 50 mA.
3. Input -45 dBm (600
)/1 kHz to MIC of Handset. Measure the Level at Line I/F
and distortion level.
4. Confirm that the level is -1.5 dBm ± 5 dB and that the distortion level is < 5 %
at TEL Line (600
Load).
5. Input -20 dBm (600
)/1 kHz to Line I/F. Measure the Level at Receiver of
Handset and distortion level (Receive volume set to second position from
minimum).
minimum).
6. Confirm that the level is -33 dBm ± 4 dB and that the distortion level is < 5 %
at Receiver (34
Load).
IC501, SA101,
P101, D101,
Q141, Q142,
Q161, Q171,
Q161, Q171,
R141, R142,
R144, R145,
R144, R145,
D141, L101,
C184, R164,
R177, C173,
R171, R172,
R175, R176,
R177, C173,
R171, R172,
R175, R176,
R178
(N)
Charging Check
-
1. Connect Charge Contact 12
/2 W resistor between charge+ and charge-.
2. Measure and confirm voltage across the resistor is 3.9 V ± 0.4 V.
R371, R372,
D362, C351
(O)
TAM Operation
Confirmation
(for KX-TGK320JT only)
-
1. TAM Confirmation (Execute the command "sendchar VPI").
2. Confirm the returned Value (Value is "DER7JA 00").
2. Confirm the returned Value (Value is "DER7JA 00").
IC501, IC601,
C601
(O)
TAM Operation
Confirmation
(for KX-TGK320RU
only)
-
1. TAM Confirmation (Execute the command "sendchar VPI").
2. Confirm the returned Value (Value is "DER7RN 00").
2. Confirm the returned Value (Value is "DER7RN 00").
IC501, IC601,
C601
Items
Check
Point
Procedure
Check or
Replace Parts
43
KX-TGK310SP/KX-TGK310JT/KX-TGK320JT/KX-TGK310FR/KX-TGK310RU/KX-TGK320RU/KX-TGK310NE//KX-TGK310GR/KX-TGKA31EX/KX-TGKA31RU
9.3.
Troubleshooting by Symptom (Handset)
If your unit has below symptoms, follow the instructions in remedy column. Remedies depend on whether you have DECT tester
(*1) or not.
(*1) or not.
Note:
(*1) A general repair is possible even if you don’t have the DECT tester because it is for confirming the levels, such as Acoustic
level in detail.
(*2) Refer to Check Point (Handset) (P.43)
level in detail.
(*2) Refer to Check Point (Handset) (P.43)
9.3.1.
Check Point (Handset)
Please follow the items below when BBIC or FLASH is replaced.
Note:
After the measuring, suck up the solder of TP.
*: The Setting Method of JIG (Handset) (P.53) is required beforehand.
The connections of adjustment equipment are as shown in Adjustment Standard (Handset) (P.55).
*: The Setting Method of JIG (Handset) (P.53) is required beforehand.
The connections of adjustment equipment are as shown in Adjustment Standard (Handset) (P.55).
Symptom
Remedy (*2)
You don’t have DECT Tester.
You have DECT Tester.
(Model Number: CMD60)
Battery strength is not indicated correctly by Battery icon.
Check item (A) - (D), (E) - (G).
Check item (A) - (D), (E) - (G).
You cannot hear the caller’s voice.
Check item (A) - (C), (H), (N).
Check item (A) - (C), (H - (L)) - (N).
You cannot use handset little away from base unit even if the
handset is within range of the base unit.
handset is within range of the base unit.
-
Check item (I) - (M).
the Audio level is high or low.
Check item (N).
Check item (N).
The SP-Phone level is high or low.
Check item (O).
Check item (O).
Items
Check
Point
Procedure
Check or
Replace Parts
(A)* 1.8 V Supply Adjustment
1.8V
1. Confirm that the voltage between test point 1.8V and GND is 1.8 V ± 0.02 V.
2. Execute the command “VDD”, then check the current value.
3. Adjust the 1.8V voltage of 1.8V executing command “VDD XX“(XX is the
2. Execute the command “VDD”, then check the current value.
3. Adjust the 1.8V voltage of 1.8V executing command “VDD XX“(XX is the
value).
IC1, Q1, C44,
R45, C22,
C41, C45, F1
(B)*
BBIC Confirmation
-
1. BBIC Confirmation (Execute the command “getchk”).
2. Confirm the returned checksum value.
2. Confirm the returned checksum value.
Connection of checksum value and program number is shown below.
IC1, X1, R61
(C)*
VES Confirmation
-
1. VES Confirmation (Execute the command "sendchar EPV").
2. Confirm the returned Value. (Value for reference is written in
2. Confirm the returned Value. (Value for reference is written in
Software_Version_Table.xls).
IC1, IC4, C41
(D) Charge Control Check &
Charge Current Monitor
Check
-
1. Apply 5.0 V between CHG(+) and CHG(-) with DC power supply and set
current limit to 150 mA.
Confirm the indication of “charging” on LCD.
Confirm the indication of “charging” on LCD.
2. Confirm that the current limit LED of DC power supply is ON/OFF.
Confirm it after waiting over 1 minute at least.
(If charge control cannot be confirmed by this procedure, please use battery to
handset power supply and try again.)
handset power supply and try again.)
IC1, Q4 Q9,
Q2, Q3, R2,
Q2, Q3, R2,
R7, R8, R6,
R9, C19, R45
(E)* Charge Detection (OFF)
Check
-
1. Stop supplying 5.0 V to CHG (+) and CHG (-).
2. Confirm the indication of “charging” has been cleared.
2. Confirm the indication of “charging” has been cleared.
IC1, Q4 Q9,
Q2, Q3, R2,
Q2, Q3, R2,
R7, R8, R6,
R9, C19, R45
Checksum value
Program number
ex.)
8379
DER2RN
Suffix
A
9235
DER2EP
B
44
KX-TGK310SP/KX-TGK310JT/KX-TGK320JT/KX-TGK310FR/KX-TGK310RU/KX-TGK320RU/KX-TGK310NE//KX-TGK310GR/KX-TGKA31EX/KX-TGKA31RU
(F)* Battery Monitor Check
-
1. Apply 2.25 V between BATT+ and BATT-.
2. Execute the command
2. Execute the command
sendchar PAD
sendchar LED 0
sendchar CRX 0 1
sendchar AD1
It assumes that the return value is XX.
a) XX: 70: No need to adjust
b) XX: 66 ~ 6F: Need to adjust
XX: 71 ~ 7A: Need to adjust
Write AD value of 2.25 V to VES.
ex) read data: XX = 6A, write data: YY = 6A
read data: XX = 73, write data: YY = 73
VES = 0009(Low Voltage) write “YY”
Execute the command “wreeprom 00 09 01 YY”.
VES = 000A(No Voltage) write “YY -C"
Execute the command “wreeprom 00 0A 01 ZZ”.
sendchar LED 0
sendchar CRX 0 1
sendchar AD1
It assumes that the return value is XX.
a) XX: 70: No need to adjust
b) XX: 66 ~ 6F: Need to adjust
XX: 71 ~ 7A: Need to adjust
Write AD value of 2.25 V to VES.
ex) read data: XX = 6A, write data: YY = 6A
read data: XX = 73, write data: YY = 73
VES = 0009(Low Voltage) write “YY”
Execute the command “wreeprom 00 09 01 YY”.
VES = 000A(No Voltage) write “YY -C"
Execute the command “wreeprom 00 0A 01 ZZ”.
Note:
ZZ = YY - C
c) XX: 00 ~ 65: Reject
XX: 7B ~ FF: Reject
XX: 7B ~ FF: Reject
IC1, R45
(G)
Battery Low
Confirmation
-
1. Apply 2.40 V between BATT+ and BATT-.
2. Confirm that there is no flashing of Battery Icon.
3. Apply 2.25 V ± 0.08 V between BATT+ and BATT-.
4. Confirm that there is flashing of Battery Icon.
2. Confirm that there is no flashing of Battery Icon.
3. Apply 2.25 V ± 0.08 V between BATT+ and BATT-.
4. Confirm that there is flashing of Battery Icon.
IC1, R45
(H)* BBIC Clock Adjustment
CKM
1. Apply 2.6 V between BATT+ and BATT- with DC power.
2. Input Command “sendchar sfr”, then you can confirm the current value.
3. Check X’tal Frequency. (10.368 MHz ± 100 Hz).
4. If the frequency is not 10.368 MHz ± 100 Hz, adjust the frequency of CKM
2. Input Command “sendchar sfr”, then you can confirm the current value.
3. Check X’tal Frequency. (10.368 MHz ± 100 Hz).
4. If the frequency is not 10.368 MHz ± 100 Hz, adjust the frequency of CKM
executing the command “sendchar sfr xx xx (where xx is the value)” so that the
reading of the frequency counter is 10.368000 MHz ± 5 Hz.
reading of the frequency counter is 10.368000 MHz ± 5 Hz.
Note:
Clear the registered information for Base Unit before measurement, because the
Frequency will not possibly get stable due to the registered information.
Pressing the button of "3" "5" "7" "#"clears the registration.
Register to it on Base Unit after measurement.
Frequency will not possibly get stable due to the registered information.
Pressing the button of "3" "5" "7" "#"clears the registration.
Register to it on Base Unit after measurement.
IC1, X1, C47
(I)*
Transmitted Power
Confirmation
-
Short Antenna pattern to GND.
1. Configure the DECT tester (CMD60) as follows;
<Setting>
• Test mode: PP
• RFPI: 0102030405
• Traffic Carrier: 5
• Traffic Slot: 4
• Mode: Loopback
• RF LEVEL = -70 dBm
• PACKET: PP32Z
• RFPI: 0102030405
• Traffic Carrier: 5
• Traffic Slot: 4
• Mode: Loopback
• RF LEVEL = -70 dBm
• PACKET: PP32Z
2. Execute the command “sendchar TST 01 02 03 04 05".
3. Initiate connection from DECT tester.
4. Confirm that the NTP value at ANT is 19 dBm ~ 25 dBm.
3. Initiate connection from DECT tester.
4. Confirm that the NTP value at ANT is 19 dBm ~ 25 dBm.
IC1, C859,
C860, C863,
C862
(J)* Modulation Check and
Adjustment
-
Follow steps 1 to 3 of (I).
4.Confirm that the B-Field Modulation is -350 ± 50/+350 ± 50 kHz/div using data
type Fig 31.
type Fig 31.
Refer to (I)
(K)*
Frequency Offset
Confirmation
-
Follow steps 1 to 3 of (I).
4.Confirm that the frequency Offset is < ± 20 kHz.
Refer to (I)
(L)*
Sensitivity Receiver
Confirmation
-
Follow steps 1 to 3 of (I).
4.Set DECT tester power to -88 dBm.
5.Confirm that the BER is < 1000 ppm.
5.Confirm that the BER is < 1000 ppm.
Refer to (I)
(M)*
Power RAMP
Confirmation
-
Follow steps 1 to 3 of (I).
4.Confirm that Power RAMP is matching.
Refer to (I)
(N)
Audio Check and
Confirmation
(for SP, JT, FR, NE, GR)
-
1. Link to BASE which is connected to Line Simulator.
2. Set line voltage to 48 V and line current to 50 mA.
3. Input -45 dBm (600
2. Set line voltage to 48 V and line current to 50 mA.
3. Input -45 dBm (600
)/1 kHz to MIC of Handset. Measure the Level at Line I/F
and distortion level.
4. Confirm that the level is -3.0 dBm ± 5 dB and that the distortion level is < 5 %
at TEL Line (600
Load).
5. Input -20 dBm (600
)/1 kHz to Line I/F. Measure the Level at Receiver of
Handset and distortion level (Receive volume set to second position from
minimum).
minimum).
6. Confirm that the level is -29.0 dBm ± 4 dB and that the distortion level is < 5 %
at Receiver (34
Load).
IC1, C12, C11,
C13, MIC,
R23, RA7,
C70, C71,
RA4, C68, C69
Items
Check
Point
Procedure
Check or
Replace Parts
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