Panasonic PT-RZ21KE / PT-RS20K Service Manual ▷ View online
INF-31
SECTION 1 SERVICE INFORMATION
< RZ21K / RS20K >
5. 3. System log data acquisition method
* The log data acquisition via LAN terminal or serial terminal.
5. 3. 1. Equipment to be used
1. Computer : Use it for the log data acquisition.
2. Communication cable
Serial terminal connection
D-sub 9pin (male/female RS-232C straight)
LAN terminal connection
LAN cable. (When connecting directly, use a cross cable)
3. Service Software : [LogTool.exe (Ver2.0.0)] Download from the projector service Web.
5. 3. 2. Connection preparations
1. Check the settings of the projector.
1) The [INPUT SELECT] of sub menu [RS-232C] in [PROJECTOR SETUP] must be set according to the connection meth-
od.
2) Check the RS-232C settings (ID, Baudrate and Parity) and take a note.
1) The [DIGITAL LINK MODE] of sub menu [NETWORK], is select to [AUTO] or [ETHERNET].
2) Check the network IP address of the projector and take a note.
3) Set the IP address of computer to approximate (same network group) value of the projector IP address.
2. Connect the projector and the PC by using a communication cable.
5. 3. 3. Acquisition of log data
1. Switch the projector to "Normal-Standby" mode (ON/STANDBY indicator is lighting in red).
2. Start up service software [LogTool.exe] with a computer.
Serial terminal connection example
LAN terminal connection example
Projector SERIAL IN
Communication cable (straight)
Computer
D-Sub 9P
(male)
D-Sub 9p (female)
LAN cable (straight)
LAN cable (straight)
Projector LAN
Computer
Hub
Serial terminal connection
LAN terminal connection
• If you have changed the each menu settings, please return settings of the original (customers) after work.
INF-32
SECTION 1 SERVICE INFORMATION
< RZ21K / RS20K >
3. The projector connection setting window appears.
Select [Option] → [Password] to display the password input window.
Enter the service password and then click [OK] button.
4. Select [LAN] or [Serial] of connection method and setup the connection information to connect to the projector.
f
In case of known IP address of projector
• Select [Manual] and setup the IP address, Port (Command Port) and then click [Connect] button.
①
②
③
LAN terminal connection
①
②
③
INF-33
SECTION 1 SERVICE INFORMATION
< RZ21K / RS20K >
f
In case of unknown IP address of projector
• Select [Search] and setup the [IP Address/subnet mask] to the same network of the projector and Port(Command
port) and then click [Search] button.
• After searching result, the available projectors are listed on the window as the below.
Check mark the projector for which you want to acquire the system log and then click [OK] button.
• Setup the Baudrate and Parity according to the setting of [RS232C] of the projector and setup Port and then click
[Connect] button.
①
②
③
Serial terminal connection
②
③
①
INF-34
SECTION 1 SERVICE INFORMATION
< RZ21K / RS20K >
5. When the communication to the projector is established, below window will appears. Get the system log following to the
procedure below.
① Select the projector name you want to get the system log.
② Select a tab [Log(System)].
③ Click [Receive] button.
6. The acquisition of system log is complete when the complete dialog window appears.
Click [OK] button to close the window and check the system log.
f
System log window
The main window of the LogTool is shown in the below. (Display example of system log)
③
②
①
1
2
4
3
5
6
Function description
1 Projector selection
Selection window of the projector for getting the system log
2 System information
Displays the system information of the projector
3 Error log
Displays the error log of the projector
4 System log
Displays the system log of the projector
5 [Save to file] button
To save the acquired system log to the PC
6 [Receive] button
To receive the system log from the selected projector
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