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61

This section describes each operation (or status indication), according to the function item list shown in Sec.9.2.

This function indicates the scanner status, and updates it every few seconds. The status messages and their contents are

as follows.

—

Scanner has no error.

No error

U11, U16

A paper jam has occurred.
Open the scanner’s door, remove the documents,
and close the door.
Place the documents back in the document feed
tray.

Paper jam error 
       

U18

Paper remains in the Scanner.
Open the scanner’s door, remove the documents,
and close the door.
Place the documents back in the document feed
tray.

A document remains in the scanner, dust is
attached around a sensor, or the sensor arm does
not work properly.

U23

A paper double feed has occurred.
Open the scanner’s door, remove the documents,
and close the door.
Place the documents back in the document feed
tray.

Double feed error

U30

Scanner Door is open!
Please close the door. 

Door is open, or is not closed tightly. Or the door
detection mechanism does not work properly.

Fxx

System error occurred!
Please consult with a service representative.

This type of error code requires a service
representative’s attention.

—

*** Caution***
The rollers need to be cleaned.
Please clean the rollers.
Please select “Clear Counter” button after cleaning
the rollers.

Caution message for cleaning rollers.

—

***Caution***
The replaceable rollers (consumable) are reaching
the end of their usable life.
To insure reliable operation, please replace these
rollers with Roller Exchange Kit for your specific
scanner. After replacing the roller, select the “Clear
Counter” button.

Caution message for replacing rollers.

—

*** Caution***
The inside of the scanner is dirty, and requires rou-
tine cleaning.To insure reliable scanning quality,
open the scanner's door, and carefully clean the
scanner's conveyor and scanning glass section.

The scanning area is dirty.

—

Scanner is not connected!

Scanner is not connected to the PC properly.

62

Classification and Error codes are as follows. Troubleshooting for these error messages and codes is shown in Sec.10.2.

         Fig. 9.3.2.1 Classification Code Outline

          Fig. 9.3.2.2 Error Code Outline

U1-

Document

H1-

—

F1-

Hardware (SDRAM)

U2-

Document

H2-

—

F2-

Hardware (RAM)

U3-

Door

H3-

—

F3-

Hardware 

(Analog IC etc.)

U4-

—

H4-

—

F4-

Home  Position

U5-

—

H5-

—

F5-

 

Paper  Sensor

U6-

—

H6-

—

F6-

Scanning

U7-

—

H7-

—

F7-

Guide

U8-

—

H8-

—

F8-

Others (Sensor)

U9-

—

H9-

—

F9-

Hardware (Processor)

0x

Communication error

1x

Paper jam error

2x

Door open error

3x

Mechanical function error

4x

Paper sensor error

5x

Scanning error

6x

Other sensor error

7x

—

8x

Hardware error

9x

Hardware error

Ax

—

Bx

—

Cx

—

Dx

—

Ex

—

Fx

—

63

                     Fig.9.3.2.3 Error Code                  

-

00

00

00

00

No  error

-

0A

00

00

00

Stop by clicking “STOP”

-

0B

00

00

00

Stop by using ADF stop-command

U11

11

00

00

00

Paper feed jam: Paper didn’t reach the Starting Sensor.

U16

16

00

00

00

Paper exit jam: The scanned paper was not ejected within the period
                           predetermined by this scanner.

U18

18

00

00

00

Document remains in scanner 

U23

1C

00

x

00

Double feed error
(ST3:0 Short interval between document /:3 Ultrasonic)    

U30

20

00

00

00

Door open error

F17

87

x

00

00

SDRAM error

F31

95

x

00

00

Analog IC error (ST2:0 Front /:1 Back)    

F34

98

00

00

00

EEPROM error

F35

99

x

00

00

Image Process FPGA error 
(ST2:0 FPGA Configuration error / :1 DDR2 error/ :2 SRAM error)

F36

9A

x

00

00

Gate Array error (ST2:0 Access error / :1 Shading RAM Error)

F60

50

00

00

00

F61

51

00

00

00

Front side black-level adjustment error

F62

52

00

00

00

F63

53

00

00

00

Back side black-level adjustment error

F80

60

00

00

00

Double Feed Detector ((Generate) or (Receive)) error

F90

9E

x

00

x

Sub-Processor error 
(ST2:0 Communication error / :1 Memory error)
(ST4:0  Angle detection/ :1 Image-feature Detection Processor / 
        :2 USB Processor) 

64

This function provides various types of information about the scanner to the user or service-person. The main contents are as
follows:

1. Model
2. Firmware Version
3. Board and Gate Array (LSI) versions
4. Interface

Update All
Counters

1. Click “Update All Counters” to update the counters’ values. 
2. Confirm that the value of “System”, “After Clean Roller”,
    and “After Replace Roller” are also updated on the main
    menu (Service Utility).

—

Clear Counter 
(After Clean
Roller)

1. Click “Clear Counter” for “After Clean Roller” on the main
    menu. 
2. According to the message on the display, click “OK” to clear
    the cleaning roller counter.
3. Confirm that the counter value is zero on the main menu.

—

After cleaning rollers (Paper
Feed and Double-feed
Prevention Rollers), execute
this item.

Clear Counter
(After Replace
Roller)

1. Click “Clear Counter” for “After Replace Roller” on the
    main menu.
2. According to the message on the display, click “OK” to clear
    the roller replacement counter. 
3. Confirm that the counter value is zero on the main menu.

—

After replacing the rollers
(Paper Feed and
Double-feed Prevention
Rollers), execute this item.