DOWNLOAD Harman Kardon TC 1000 TAKE CONTROL (serv.man2) Service Manual ↓ Size: 764.19 KB | Pages: 36 in PDF or view online for FREE

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and your VCR in the other. You can
then create a single Watch TV activity
using buttons from the TV device and
VCR device. To add an activity, see
“Creating New Activities,” page 17.

Cause The IR code for the device 

remote control is incompatible with the
TC1000.

Solution Be sure that you follow the

instructions in this manual or the Online
User’s Guide to learn an IR code. It is
important that you align the TC1000
properly with the device remote control.
If you have followed all suggestions and
instructions precisely and still experience
a problem, please contact us (see
“Technical Support,” page 29).

Cause The TC1000 IR transmitter is

covered or blocked from a direct “line-
of-sight” path to the device.

Solution Ensure that the TC1000 has a

clear, unobstructed path to the device.

Cause The IR code assigned to the but-

ton is incorrect.

●

You need to relearn the IR code using
the device’s remote control. See
“Adding, Editing, and Removing Devic-
es,” page 9, and “Adding or Deleting a
Device,” page 18.

●

Verify that the remote control being
learned is set to the correct mode, such
as TV when learning a TV button, by
pressing a button and observing a
correct response on the device.

Cause The touchscreen is calibrated

incorrectly.

Solution Calibrate the touchscreen. See

“Calibrating the Touchscreen,” page 11.

Cause The system controller is set to an

activity screen that does not apply to
the desired device, preventing an
appropriate IR signal to be sent to the
device. 

For example, if you want to change
stations on your radio and have the
activity screen for Watch TV selected,
the system controller cannot send an IR
signal to your radio.

Solution Select an applicable activity

screen. 

For example, when you watch TV, an
activity screen such as Watch TV needs
to appear to enable the system
controller to send IR codes to the TV or
appropriate device.

Cause The system controller is too far

away from the device.

Solution  Move to within 23.0 ft (7.0 m)

of the device. Ensure that you have a 
“line-of-sight” path between the system
controller and the electronic device.

Cause The touchscreen is not calibrated

properly.

Solution Calibrate the touchscreen. See

“Calibrating the Touchscreen,” page 11.

Cause  The IR codes are incorrect or lost.

Solution Delete and then add the IR

codes for your device again. See “Add-
ing or Deleting a Device,” page 18, or
“Completing the Setup Wizard,” page 7.

Cause The TC1000 is not pointed at the

product you want to control.

Solution Point the system controller

directly toward the product’s IR sensor.

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Cause The system controller is in direct

sunlight or under fluorescent lighting.

Solution Direct sunlight or fluorescent

lighting may cause interference with the
IR signal from the system controller. Use
it away from direct sunlight or
fluorescent lighting.

Cause The electronic device may have

incompatible frequencies with the
TC1000.

Solution Please contact us at the num-

ber in “Technical Support,” page 29.

Cause The IR code for the device is not a

perfect match.

Solution Assign another IR code to your

device from either the same or a similar
category. You may want to try all
possible matches for your device to de-
termine which is most effective.

Cause The device may not be turned on.

Solution Turn on the device and 

retry the database match test.

Cause The display timed out due to

inactivity of the system controller.

Solution Lightly press the touchscreen,

roll or press the selector wheel, press
the Home menu button, or press the
backlight button to restore the display.

Cause The backlight duration is set for

too short of a period.

Solution Increase the backlight 

duration period. See “Adjusting the Dis-
play Time-Out,” page 13.

Cause The batteries are low or dead.

Solution Replace the batteries. See

“Replacing the Batteries,” page 28.

Cause The speaker is turned off.

Solution Turn on the speaker setting.

See “Turning the Speaker On or Off,”
page 12.

Cause Not enabling the macro to com-

pletely execute or play

Solution Hold Take Control in front of

the applicable device long enough for
the macro to complete playing.

Cause You reached the maximum limit

for macros.

Solution Delete unused macros or re-

duce the number of commands within
your macros. See “Working with
Macros,” page 19.

Cause Loose connections on your 

serial cable.

Solution Ensure that the serial cable is

connected properly to both the com-
puter-connector port and the serial
port. See “Connecting the TC1000 to
Your Computer,” page 15.

Cause Replacing the batteries or pressing

the reset button restores all settings to
their default configuration.

Solution Adjust the backlight, contrast,

and time settings to your preference.
See “Adjusting the Display Time-Out,”
page 13, “Adjusting the Touchscreen
Contrast,” page 11, and “Setting the
Time,” page 12, as needed.

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Cause The display timed out, turning off

the display.

Solution Adjust the display setting to

your preference. See “Adjusting the
Display Time-Out,” page 13.

Cause Dead batteries.

Solution Replace the batteries. See

“Replacing the Batteries,” page 28.

Cause The contrast is set too low.

Solution Adjust the contrast setting. See

“Adjusting the Touchscreen Contrast,”
page 11.

• The batteries are low or dead.

• The batteries were installed 

incorrectly.

• The batteries are old.

Solution Replace all batteries. See

“Replacing the Batteries,” page 28.

Cause The display timed out.

Solution Increase the period 

assigned to the Display Time-out
feature. See “Adjusting the Display
Time-Out,” page 13.

Cause The contrast settings may be set

too low.

Solution Adjust the contrast setting to

your preference. See “Adjusting the
Touchscreen Contrast,” 
page 11.

Cause The batteries are low.

Solution Have fresh batteries ready to

replace all batteries when you 
receive the Low Batteries warning. See
“Replacing the Batteries,” page 28.

Cause The batteries are too low to

provide proper operation.

Solution Replace all batteries. See 

“Replacing the Batteries,” page 28.

Cause Using the Backlight button wears

down the batteries when used
extensively.

●

Use the Backlight button less.

–or–

Reduce the period assigned to the
Display Time-out feature. See
“Adjusting the Display Time-Out,” page
13.

Cause Each serial port already has a

device connected to it. 

Solution Disconnect a computer 

peripheral device from a serial port that
you don't use or need, and then re-
move it from the list of devices in the
Windows Device Manager. Note that
after removing a device from the Win-
dows Device Manager, you will need to
reinstall it, if you choose to again use it
on that serial port.

To remove a computer peripheral 
device, for example a mouse:

1 Click the Start button on the Windows

taskbar, point to Settings, and then
click Control Panel.

2 Double-click System, click the 

Device Manager tab, select the 
device in the list, and then click 
Remove. 

1 Click the Start button, point to 

Settings, and then click Control Panel.

2 Double-click Add/Remove 

Programs.

3 Select the program assigned to the

serial port, click Add/Remove, and
then click OK.

4 Close all applications and restart your

computer.

Cause The computer has a 25-pin 

serial port.

Solution Use a 9-pin-to-25-pin serial

adapter to connect the serial port:

1 Insert the 25-pin side of the adapter

into the serial port and tighten the
screws.

2 Insert the computer-connector plug into

the 9-pin side of the adapter.

Cause Signal interference may occur

when the serial cable is not connected
directly to the computer.

Solution Connect the computer connec-

tor plug directly to the serial port on the
computer.

Cause You need to find out what version

of Take Control you have.

1 On the Home menu, select 

Troubleshooting.

2 Scroll to the bottom of the menu, and

then select About to view the version.

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