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Follow the steps below to access the system settings for the printer and scanner functions.

The special function screen 
appears.

The administrator password 
entry screen will appear.

• "

" will appear for each digit entered.

• The mode selection screen will appear.

The settings of the 
selected mode will 
appear.

Example: The above screen shows the settings when 

printer mode is selected.

• A checkbox appears to the left of several of the 

programs. To enable a function (make a checkmark 
appear), press the [OK] key. To cancel a selection, 
press the [OK] key once again to remove the 
checkmark and disable the function. Go to step 9.

• When the [OK] key is pressed for a program that 

does not have a checkbox, the settings for the 
program appear.

To use a program for a different mode, press the 
[BACK] key and select the desired mode. To exit 
the system settings, press the [CA] key (

).

EXPOSURE
COLOR MODE

PAPE

RESOLUT

COPY
SCAN

SPECIAL

FUNCTION

LINE

DATA

DATA

ON LINE

PQ

ACC

LEX SCAN
LEX SCAN

UPLEX

 SPECIAL FUNCTION
  PAPER SIZE SET
  DISPLAY CONTRAST
  TOTAL COUNT
  

SYSTEM SETTINGS

GHI

PQRS

BACK

OK

AN

X

Enter admin
password.

ADMIN PASSWORD:

         -----

ABC

DEF

JKL

GHI

MNO

TUV

PQRS

WXYZ

@.-_

READ-END

ACC. #-C

INTERRU

 MODE SELECT
  

CHANGE ADMIN PW

  COPIER
  PRINTER
  SCANNER

 MODE SELECT
  CHANGE ADMIN PW
  COPIER
  

PRINTER

  SCANNER

OK

 PRINTER

   

NOTICE PAGE

   FORCED OUTPUT OF
   PRINT
 

OK

This chapter explains what to do if you encounter a problem while printing or scanning. For problems related to the 
machine such as running out of paper or paper misfeeds, see the "Operation manual (for general information and 
copier)".
Troubleshooting information can also be found in the README files for each of the software programs. To view a 
README file, see "1. INSTALLING THE SOFTWARE (THAT ACCOMPANIES THE MACHINE)" in the "Software 
setup guide".

Print jobs are not 
received.
(DATA indicator does 
not blink.)

→ Press the [PRINT] key to select printer mode and then select "ON 

LINE" with the [

] key.

→ In the dialog box that appears after you select [Print] from the [File] 

menu in the application, make sure you have selected the machine 
as the printer. 

→ Wait until copying, scanning, or fax printing is finished.

–

→ Follow these steps to check and see if the printer driver is installed.

1 Click the [Start] button, click [Control Panel], and then click 

[Printer].
In Windows XP, click the [start] button, and then click [Printer 
and Faxes].
In Windows 2000, click the [Start] button, select [Settings] and 
then click [Printers].

2 If the "SHARP MX-xxxx" printer driver icon is shown but you 

still cannot print, the printer driver may not have been 
installed correctly. In this case, delete the software and then 
reinstall it.

Software setup 

guide

→ Check both ends of the printer cable and make sure you have a solid 

connection. For information on cables, see 

→ Printing is not possible if the printer driver port setting is not correct. 

Set the port correctly.

Software setup 

guide

→ If "CANCEL JOBS OF INVALID ACCOUNTS" is enabled in the 

system settings, printing will not be possible. Consult the 
administrator.

System settings 

guide

→ Disable the ROPM function on the [Configuration] tab of the printer 

driver setup screen. If you need to use the ROPM function, divide the 
pages of the print data into two or more print jobs.

→ The memory allocated to the printer function can be changed in the 

system setting "MEM. FOR PRINTER".

System settings 

guide

Printing does not 
take place
(DATA indicator is 
blinking.)

→ Load paper in the tray.

Operation manual 

(for general 

information and 

copier)

"FORCED OUTPUT OF PRINT" is disabled.

→ Add paper to the bypass tray, press the [PRINT] key on the machine 

to switch to printer mode, and then select "BYPASS-TRAY". Printing 
will resume.

→ Start printing after quitting all unused application software programs.

–

→ Some types of paper have a front and a back side. If the paper is 

loaded so that printing takes place on the back side, toner will not 
adhere well to the paper and a good image will not be obtained.

–

→ Use paper within the specified range.

Operation manual 

(for general 

information and 

copier)

→ Replace the paper. During periods when the machine is not used for 

a long time, remove the paper from the tray and store it in a dark 
place in a bag to prevent moisture absorption.

Operation manual 

(for general 

information and 

copier)

→ The top and bottom of the paper may be dirty if the margins are set 

outside of the specified print quality area.

→ Set the margins within the specified print quality area.

–

→ Make sure that the paper size setting matches the size of the paper 

loaded in the tray. If the [Fit to Page] setting is selected, make sure 
that the paper size selected in the "Fit To Paper Size" drop-down list 
is the same as the size of the paper loaded in the tray.

→ Click the [Paper] tab in the printer driver setup screen and make sure 

the "Image Orientation" setting is correct. 

→ Make sure the paper is properly loaded.

Operation manual 

(for general 

information and 

copier)

→ Check the paper size and margin settings in the application. Also 

make sure that the print settings are correct for the paper size.

–

→ Clean regularly.

Operation manual (for 

general information 

and copier)

→ Use a clean original.

–

→ Make sure that the resolution setting in the scanner driver is 

appropriate for the original.

→ If you attempt to scan a large area at high resolution and there is insufficient 

memory in the machine to hold the scanned data, scanning will take place at 
a lower resolution and the scanner driver will enhance the data to make up 
for the lower resolution. However, the quality of the enhanced image will not 
be as high as if scanning took place at the higher resolution.
To scan a ledger or A3 original in full color at 600 dpi without using 
enhancement, the 256 MB memory option is required.

→ If you are using a TWAIN-compliant application and are using 

[White], [Red], [Green], or [Blue] for "Light Source" in the TWAIN 
driver, make sure that the "B/W Threshold" setting is appropriate. A 
larger threshold value makes your output darker, while a small 
threshold value makes it lighter. To adjust the threshold 
automatically, click the [Auto Threshold] button on the [Image] tab of 
the "Custom Settings (or Professional)" screen. 

–

→ If you are scanning with a TWAIN-compliant application and the 

resulting image has unsuitable brightness or contrast (for example it 
is too bright), click the [Auto Brightness/Contrast Adjustment] button 
on the [Color] tab of the "Custom Settings (or Professional)" screen. 
You can also click the [Brightness/Contrast] button to adjust the 
brightness and the contrast while viewing the scanned output image 
on the screen. If you are scanning with a WIA-compliant application 
or the "Scanner and Camera Wizard", click [Adjust the quality of the 
scanned picture] or the [Custom settings] button and adjust the 
brightness and contrast. 

–

→ If scanning is performed when [Quick Scan] has been selected in the 

[Preference] tab of the "Custom Settings (or Professional)" of the 
TWAIN driver, image quality may be degraded. This is because the 
scanned data is transferred using JPEG compression. If image 
quality is poor, then perform scanning again without selecting the 
[Quick Scan] option. (By default [Quick Scan] is not selected.)

→ Place the original face up in the SPF or face down on the document 

glass.

Operation manual 

(for general 

information and 

copier)

→ Place the original correctly.

Operation manual 

(for general 

information and 

copier)