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3

Printer trouble?

3

Some problems in the AR-150 Series are common to both the copier and printer features, also
check the TROUBLESHOOTING section of the copier operation manual.

“Copier” in the column “See page:” indicates  the description is in the copier
operation manual.

Printer 
driver 
cannot be 
installed.

The printer 
does not 
print.

Hard disk free space is not 
sufficient for installation of 
the printer driver.

Delete unnecessary files and 
application software to increase hard 
disk free space. (The driver requires 
at least 10MB free space.)

6

6

4, 5

–

–

–

Copier*

1

Copier*

2

6

14

The operating system is not 
supported.

The interface cable might 
not be connected properly.

Use Windows 3.1x, Windows 95, 
Windows 98 or Windows NT 4.0.

The interface cable is 
defective.

Check the cable with a computer 
and printer which you know work. If 
printing is still not possible, the 
interface cable is defective.

The TD cartridge or drum 
cartridge is not installed 
properly.

Ensure that the TD cartridge and 
drum cartridge are installed properly.

The port setting is incorrect.

Check the printer settings in the 
Windows Control panel to make sure 
that the print job is being sent to the 
correct port (for example, LPT1).

The printer driver may be 
incorrectly installed.

Reinstall the printer driver software 
and try printing a test page.

The printer may be 
configured incorrectly.

Check the application to make sure 
that all the print settings are correct.

The printer is not on-line.

Confirm that the ON LINE indicator is 
lit. If not lit, press the ON LINE key.

Check the interface connection.

*1 See the section on TD CARTRIDGE REPLACEMENT.
*2 See the section on DRUM CARTRIDGE REPLACEMENT.

3

Printer trouble?

The printer 
prints wrong 
data or 
incorrect 
characters.

Printing is 
too slow.

The interface cable might 
not be connected properly.

Check the interface cable connection.

4, 5

25, 26

–

15

6

The interface cable 
specifications may be 
incorrect.

See the interface specifications.

The computer may have 
insufficient random-access 
memory (RAM).

Install more random-access memory 
(RAM) in your computer.

The resolution is set to 
600dpi.

Set the resolution to 300dpi.

There may be too many 
applications open.

Close all unnecessary applications 
before printing.

If using Windows 3.1x, Print 
Manager may be disabled.

Double-click the Printers icon in 
Control Panel and check the Use 
Print Manager box.

–

The printer 
does not 
print the full 
image.

The page layout is too 
complex.

Simplify the page layout.

–

6

6

–

Resolution is set to 600dpi.

There may be too many 
applications open.

The paper in the printer may 
be larger than the paper size 
specified in your application 
or printer driver.

Set resolution to 300dpi.

Close all unnecessary applications 
before printing.

Interface cable 
specifications may be 
incorrect.

See the interface specifications.

The CPU specifications may 
be incorrect.

Check that the CPU of your 
computer is 486DX 66MHz or better.

The computer may have 
insufficient random-access 
memory (RAM).

Install more random-access memory 
(RAM) in your computer.

Load the correct paper into the 
printer.

Page orientation setting may 
be incorrect.

Change the page orientation with the 
printer driver.

15

15

–

25, 26

Paper does 
not feed into 
the printer.

Too much paper in the paper 
tray.

Remove excessive paper from the 
paper tray.

Paper is not set correctly.

Insert the paper correctly.

Copier*

3

Copier*

3

*3 See the section on LOADING COPY PAPER.

3

Printer trouble?

When printing starts, the status monitor screen will appear on the computer display. The status
monitor displays the printer state and information on the current print job.
The status monitor displays the following types of messages, Normal, Warning and Fault. If an
error message appears, check the message description below and perform the listed task.

●

“Copier” in the column “See page:” indicates  the description is in the copier
operation manual.

●

You cannot use both the status monitor and the Print Manager at the same
time in Windows 3.1 environment.

Normal Messages
The following messages indicate the current state of the printer. Since these messages indicate
normal operating conditions, you need not take any action.

Message 

Ready 

Printing in progress 

Copying in progress

The printer is idle and ready for the next print job.

A printing job is in progress.

A copying job is in progress.

TD cartridge is near empty. 
Reorder a new cartridge and 
replace soon. 

Running out of toner. While printing can 
continue, the print quality will be affected. 
Reorder a new TD cartridge and replace it.

Drum cartridge is near end of life. 
Reorder a new cartridge and 
replace soon. 

The drum cartridge is nearly spent. While printing 
can continue, the print quality will be affected. 
Reorder a new cartridge and replace it soon. 

Copier*

1

Copier*

1

*1: See the section on SUPPLIES AND USER MAINTENANCE.

3

Printer trouble?

TD cartridge is empty. Replace 
empty TD cartridge with a new 
cartridge.  

The TD cartridge is empty. Printing cannot 
continue until you replace the empty TD 
cartridge with a new cartridge.

Drum cartridge is at end of life. 
Replace empty drum cartridge 
with a new cartridge. 

Front or Side Cover open.
Close Covers. 

The drum cartridge is spent. Printing cannot 
continue until you replace the spent drum 
cartridge with a new cartridge.

One of the covers on the printer is open. Printing 
cannot continue until you close the cover.

Copier*

3

Copier*

2

–

Insert TD cartridge into the 
machine

The TD cartridge is not in the printer. Insert a 
TD cartridge into the printer. 

Copier*

2

Copier*

4

Service Error  
Switch Main Power OFF on the 
product. Wait approximately 5 
seconds. Switch Main Power 
ON. If the Service Error 
continues, Contact your 
authorized SHARP dealer. 

The printer has detected a fatal error condition 
and cannot continue. Make a note of any 
specific error conditions or codes. Then turn 
the printer’s power switch to OFF. Wait for five 
seconds. Then turn the printer’s power switch 
to ON. If the error condition persists, please 
contact your authorized SHARP dealer.

Paper Jam 

A piece of paper has misfed within the printer. 
Printing cannot continue until the misfed 
paper is removed.

The bypass tray is out of paper or the paper 
did not feed correctly. Printing cannot 
continue until you load the paper or clear the 
misfeed in the bypass tray.

The last page printed may be incomplete.
Possibly, the image is too complex.
Lower the print resolution to 300dpi and 
reprint the job.

The paper tray is out of paper or the paper did not 
feed correctly. Printing cannot continue until you load 
the paper or clear the misfeed in the paper tray.

Copier*

4

Copier*

5

–

–

20

Product Communication Error
The printer is either busy, 
disconnected or off ; check the 
printer. To cancel the job, press 
the Cancel Job button.

The printer has an invalid TD 
cartridge.
Remove cartridge and replace 
with a valid TD cartridge.

The computer has lost communications with 
the printer. Check all connections and power 
switches, including at wall socket and on 
printer. To cancel the job, press the Cancel 
Job button.

The printer has an invalid TD cartridge. The 
printer will not function until you remove 
cartridge and replace with a valid TD cartridge.

4, 5, 19

Copier*

4

Copier*

6

Check Paper Tray : Out of Paper 
or Misfeed 

Check Bypass Tray :  Out of 
Paper or Misfeed
Clear misfeed or load paper and 
press “C” to continue.

Print Image Error
The print page may be incomplete. 
Lower the print resolution and 
reprint the job to fix the problem.

*2: See the section on TD CARTRIDGE REPLACEMENT.
*3: See the section on DRUM CARTRIDGE REPLACEMENT.
*4: See the section on MISFEED REMOVAL.
*5: See the section on LOADING COPY PAPER.
*6: See the section on BYPASS FEED.