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Q. The above error message appears on the Till whilst trying to complete the
automatic End of day Report.

A. This was caused because there were dates set against the Euro Settings in the
B/O, please delete these settings.
POS Programming/Payment/Euro Setting.

The Media Summary Report is almost always higher than the corresponding

Transaction Report
Why does this occur?

The Media Summary Report in the above case was set to report only the

TENDERED amount and NOT include the CHANGE
There is a FILTER within the Media Summary Report please select ALL or at least
CHANGE
POS PROGRAMMING/REPORT FORMAT/End of Day Daily Reports double click on the
Media Summary report and select the Media’s TAB, then select CHANGE

Why does the Item report details not print at EOD but does from Back Office of

FE Reports?

  This is most likely due to corruption. To fix, go to Report Formats>End of

Daily Reports and highlight Item Report.  Select Not Issue and save.  Then,

highlight Item again once more and set to Issue.  Save the setting by clicking
exit.  It may also be worth double clicking on the Item report and re-selecting

the required filter settings and then save once more.

Q. The EOD report only prints header information and not full report on EJ or
Journal?

A. This is specification, the same as 3300/01

3.27  End of Session sales report  

Q. Are the sales figures reset after taking the EOS report.

A. 

The EOS report will reset the totals of the individual reports within EOS,

but only for the purpose of the next EOS. The sales information will be

retained for B/O reports and EOD reports.

3.28 Close Check
Q. What does the “CLOSE CHECK” line at the bottom of the Clerk Report (All)

relate to.

A. The “CLOSE CHECK” is the total of transactions cashed off by clerks. This

line appears if the following setting is set to “Retained”. - 

POS

Programming/Payment/Finalisation/Cash/Settings/Method of Retention on

closed transaction File.

Q. The “CLOSE CHECK” figure line at the bottom of the Clerk Report (All) is
not being reset at EOD

A. The “CLOSE CHECK” is the total of transactions cashed off by clerks. To
reset this figure at EOD change the 

POS Programming/Report Formats/End Of

Day/

Q. Ho do I set up my machine to accept payment by EURO’s but give change
in my base currency which is £ Sterling.

A. Select 

POS Programming/Payment/Conversion and add a new entry and

set the following :-

text Euro

conversion rate i.e. 0.6666666 set the

currency descriptor to be Euro

Calculation method Multiplication
Foreign currency All
Tab = 2

Then add this button to the payment screen using key programming.

Operation for part paying in EURO’s
Sell Items
PLU 1  £1.00
PLU 1  £1.00
Payment Screen
Then press the EURO button
At the bottom the amount due in EURO’s is displayed EURO 1.34
Tender 1.00 cash this is (EURO’s)
You can now finalise the rest of the sale £0.50 in £ Sterling

Q. I have set my X300 for CCD compulsory but the machine still allows all
reports without prompting for CCD entry.

A. There is a setting in 

POS Programming/Employee/Employee Function—

“CCD Override”  

this allows the Server to override the CCD entry, please set

as Disallowed to make CCD compulsory

Q. I would like to make CCD compulsory for my EOD but want to take the FE
Transaction Report without entering the CCD.

Please set as follows:-

POSProgramming/Report Formats/Cash Declaration Setting:

CCD Compulsory = By Clerk (this means the E/User will have to take a Clerk Z

report from report screen to call up CCD screen)
Selection of Objects = Z Report

CCD report = With transaction details and the difference
In case of Terminal CCD, report before CCD entry = Enable

Also check setting as in Q3.31

Q. The EOD transaction report does not contain any figures after ugrading to
V1.6.0.13

A. Within POS Programming/Report Formats/End of day daily reports double
click the Transaction report and set the Terminal range to be 0001 to 9999 it

is very important that you enter the leading zero's.

4.1 No Sale, NS
Q. The NOSALE key does not work

A. There is a setting in: - 

POS Programming/System

Settings/Supervisor/Terminal---

Select the Drawer TAB and set 

No Sale, EX drawer open = Allowed

.

 I would like the No Sale key to be part of the Cash Key

NB there is 2 ways of the NS to operate.

1.  By NS Key (Exclusive)

2.  By Cash key (Complex type)

4.3 No Sale, NS
Q.  Can I have a receipt issue at No Sale?

A.  Yes after setting change to:- 

POS

Programming/SystemSettings/Administrator/Terminal—

select receipt and

from here you can choose for receipt issue at NS

Q. How to set up Overlap Cashier?

A. From the B/Office select: -

POS Programming/System Settings/Revenue Centre/Revenue Centre Settings

,

Select Clerk, there are two settings required for Overlap to work.
1.  Overlapped Clerk

When real clerk key is taken out set to: - Transaction in Progress

Q. When I finalise a customer account using the Cust.Charge button I get the
message “Charge Limit Exceeded”

A. You need to Select POS Programming – Customer – Customer – Set the
Charge Limitation to an amount greater than 0.00 i.e. 10000 which will allow

the customer £100 credit.  If you add a customer account in the back office

the Charge limitation defaults to 0.00 but if you add a Customer account at
the front end the Charge limitation is set to 9999999.99

4.6 Customer Account
Q. If I open a customer account by mistake how to I close it without having

to add an item to it and then press the Customer Charge Key?

A. Press No Sale. Note the drawer must be set to fire.

4.7 Voids
Q. I can void items ok but when I lay away the table and sign back on with

the same clerk and try and perform a void I get the message “Entry Inhibited
Server”

A. Go into POS Programming – Employee – Employee Function – Printed Item

void was disallowed.

4.8 Table Areas
Q. I have set up a new table area (area004) and in screen relationships I

have assigned the table area to clerk2 but when I log on to the till with clerk2
I get the default area001

A. Go into POS Programming – Employee – Location – Default Area – set this

to 4

4.9 Multiple Condiment Entries
Q. By mistake the operator selected a multiplier for a condiment chain

selection, now they can not get out of the chain.

Example g. 5 x Steak stays in “How Cooked” condiment list

A. You can create the NEXT Condiment key and assign this to the keyboard,

then the operator can select the NEXT key until the multiplier value is reached
Also see Q.4.15

4.10 Past Item Voids
Q. I want my customer to be able to carry out a last item void, but NOT a

PAST ITEM void.

A. This setting is available under Employee Functions “Non printed item void”

set to Disallow

Q. How can I prevent finalising a Table transaction by mistake.

A. This setting is available under POS Programming/System

setting/admin/terminal/bill printer/GLU Finalise after ordering

Q. I can finalise a table on the Till but not on the HandHeld device
The setting for this is by Terminal.

A.  The problem is as above (4.11) setting is available under POS

Programming/System setting/admin/terminal/bill printer/GLU Finalise after
ordering

Q. Is it possible to show that a Table has had a bill print on the Table Layout
Screen.