Sony DSC-U10 (serv.man3) Service Manual ▷ View online
T
rou
blesh
blesh
oot
in
g
81
Viewing images
Deleting images
Symptom
Cause
Solution
Your camera cannot play back
images.
images.
• The mode switch is not set to PLAY.
• Your camera may not play back image
• Your camera may not play back image
files copied from the hard disk of your
computer if the file name or file size has
been changed or the image has been
modified.
computer if the file name or file size has
been changed or the image has been
modified.
p Set it to PLAY (page 43).
—
—
The image cannot be played
back on a computer.
back on a computer.
—
p See page 83.
You cannot display a print
mark.
mark.
• You cannot display print marks on
moving images.
—
Symptom
Cause
Solution
Your camera cannot delete an
image.
image.
• The write-protect switch on the “Memory
Stick” is set to the LOCK position.
p Set it to the recording position (page 92).
Even though you attempted to
delete all of the files, the
“Memory Stick” is still not
empty.
delete all of the files, the
“Memory Stick” is still not
empty.
• The “Memory Stick” contains a file with
a file name or storage destination that was
changed through the computer.
changed through the computer.
• Even the “DELETE ALL” function will
not erase files that were write-protected
by another device.
by another device.
p Format the “Memory Stick” (page 54).
p Format the “Memory Stick.”
You have deleted an image by
mistake.
mistake.
• Once you have deleted a file, you cannot
restore it.
p The write-protect switch on the “Memory
Stick” will prevent you from deleting images
by mistake (page 92).
by mistake (page 92).
82
Computers
Symptom
Cause
Solution
You do not know if the OS of
your computer is compatible.
your computer is compatible.
—
p Check “Recommended computer
environment” (page 56).
You cannot install the USB
driver.
driver.
—
• You are attempting to install the USB
driver on a machine that is not running a
supported OS.
supported OS.
p In Windows 2000, log on as Administrators
(authorized Administrators) (page 59).
p —
Your computer does not
recognize your camera.
recognize your camera.
• You are not using the supplied USB
cable.
• The USB cable is not connected firmly.
• [USB] is set to [PTP] in the [
].
• The USB connectors on your computer
are connected to other equipment besides
the keyboard, the mouse, and your
camera.
the keyboard, the mouse, and your
camera.
• The USB driver is not installed.
• The camera was connected to a computer
• The camera was connected to a computer
with the USB cable before installing the
USB driver, so the device was not
recognized by the computer.
USB driver, so the device was not
recognized by the computer.
• No “Memory Stick” is inserted.
p Use the supplied USB cable (page 68).
p Disconnect the USB cable, and connect it
again firmly. Make sure that “USB MODE” is
displayed on the LCD screen (pages 68 and
89).
displayed on the LCD screen (pages 68 and
89).
p Set it to [NORMAL] (page 89).
p Disconnect the USB cables except for the ones
connected to the keyboard, the mouse, and
your camera.
your camera.
p Install the USB driver (page 58).
p Delete the device which is not recognized, then
p Delete the device which is not recognized, then
install the USB driver (pages 58 and 71).
p Insert a “Memory Stick.”
You cannot copy images.
• The camera is not correctly connected to
your computer.
• You are not using the correct copy
procedure for your OS.
—
p Connect the camera and your computer correctly
using the USB cable (page 68).
p Follow the designated copy procedure for your
OS (page 56).
p If you are using the “PIXELA ImageMixer for
Sony” application software, click on HELP.
T
rou
blesh
blesh
oot
in
g
83
“Memory Stick”
You cannot turn on the
camera during USB
connection.
camera during USB
connection.
• The camera and your computer are
connected through a hub.
p Connect the camera directly to your computer, or
use a hub with output of 500 mA.
The image cannot be played
back on a computer.
back on a computer.
—
—
p If you are using the “PIXELA ImageMixer for
Sony” application software, click on HELP.
p Consult the computer or software
manufacturer.
The image is interrupted by
noise when you view a movie
on a computer.
noise when you view a movie
on a computer.
• You are playing back the file directly
from the “Memory Stick.”
p Copy the file to the hard disk of your computer
and then play back the file from the hard disk
(pages 70, 72 and 77).
(pages 70, 72 and 77).
You cannot print an image.
—
p Check the printer settings.
p Click on the HELP files for the “PIXELA
p Click on the HELP files for the “PIXELA
ImageMixer for Sony” application software.
Symptom
Cause
Solution
Symptom
Cause
Solution
You cannot insert a “Memory
Stick.”
Stick.”
• You are inserting it backwards.
p Insert it from the right side (page 22).
You cannot record on a
“Memory Stick.”
“Memory Stick.”
• The write-protect switch on the “Memory
Stick” is set to the LOCK position.
• The “Memory Stick” is full.
p Set it to the recording position (page 92).
p Delete unnecessary images (page 52).
You cannot format a “Memory
Stick.”
Stick.”
• The write-protect switch on the “Memory
Stick” is set to the LOCK position.
p Set it to the recording position (page 92).
You have formatted a
“Memory Stick” by mistake.
“Memory Stick” by mistake.
• All the images on the “Memory Stick” are
deleted by formatting and cannot be
restored.
restored.
—
84
Other
Symptom
Cause
Solution
Your camera does not work.
• The battery level is low. (The E
indicator appears.)
• The USB cable is connected.
• The built-in microcomputer is not
working properly.
p Charge the batteries (page 12).
p Disconnect the USB cable, or operate on your
computer.
p Turn the power off and then on after one
minute, and check that the camera works
properly.
properly.
The power is on, but the
camera does not work.
camera does not work.
• The built-in microcomputer is not
working properly.
p Remove the batteries, then install them again
after about one minute and turn on the camera.
If the functions still do not work, press the
RESET button located on the bottom of the
camera using a fine-tipped object, then turn the
power on again (page 78). (If you press the
RESET button, all settings including the date
and time are cleared.)
If the functions still do not work, press the
RESET button located on the bottom of the
camera using a fine-tipped object, then turn the
power on again (page 78). (If you press the
RESET button, all settings including the date
and time are cleared.)
You cannot identify an
indicator on the LCD screen.
indicator on the LCD screen.
—
p Check the indicator (page 96).
The lens gets fogged.
• Moisture condensation has occurred.
p Turn off the camera and wait for about an hour
at the room temperature for the moisture to
evaporate before use (page 91).
evaporate before use (page 91).
Click on the first or last page to see other DSC-U10 (serv.man3) service manuals if exist.