Sharp MX-M364N / MX-565N Handy Guide ▷ View online
Jam Cause Codes
SHARP
Document Solution Centre
53
ENGINE & DESK (Cont’d)
Code
Description
Code
Description
PPD2_SL
PPD2 remaining JAM
(LCC feed paper)
STOP_JAM
Emergency stop JAM
PPD2_SM
PPD2 remaining JAM
(Manual tray feed paper)
TRAY1
CPFD1 not-reached JAM
(Main tray 1 feed paper)
PPD2_ST1
PPD2 not-reached JAM
(Tandem left tray feed paper)
TRAY2
CPFD2 not-reached JAM
(Main tray 2 feed paper)
PPD2_ST2
PPD2 not-reached JAM
(Tandem right tray feed paper)
TRAY3
Paper feed JAM
(Desk upper tray/Tandem left tray)
SIZE_ILG
Size irregular JAM
TRAY4
Paper feed JAM
(Desk lower tray/Tandem right tray)
LARGE CAPACITY CASSETTE
LCC
LCC paper feed JAM
(LPFD not-reached)
LPFD_SL
LCC remaining JAM
(Side LCC paper feed)
INNER FINISHER
FIN_TIME
Finisher paper early JAM
FEXIT_S
Bundle exit remaining JAM
FED_N
Finisher inlet port not reached
JAM
FSTPD_S
Paper exit remaining JAM
FED_S
Finisher inlet port remaining JAM
FSTPLJ
Staple JAM
1K FINISHER
Code
Description
Code
Description
FDRLMJ
Paper exit roller lift motor JAM
FPPD3_S
Saddle paper exit remaining JAM
FGMJ
Gripper motor JAM
FSATPD_S
Saddle transport remaining JAM
FIN_PAOF
Paper attribute data reception
overflow (16 sheets)
FSDMJ
Saddle motor JAM
FIN_TIME
Finisher paper early reaching JAM
FSPTMJ
Saddle paper transport motor JAM
FPDD_S
Bundle exit remaining JAM
FSSMJ
Stapler shift motor JAM
FPNCHJ
Punch JAM
FSTPLJ
Staple JAM
FPPD1_N
Finisher inlet port not- reached
JAM
FSSTPLJ
Saddle staple JAM
FPPD1_S
Finisher inlet port remaining JAM
PDPPD1_N
Interface inlet port not- reached JAM
FPPD2_N
Saddle section not- reached JAM
PDPPD1_S
Interface inlet port remaining JAM
FPPD2_S
Saddle section remaining JAM
PDPPD2_N
Interface outlet port not- reached JAM
FPPD3_N
Saddle paper exit not- reached
JAM
PDPPD2_S
Interface outlet port remaining JAM
4K FINISHER
FED_N
Finisher inlet port not-reached
JAM
FHS_N
Finisher paper exit not-reached
JAM
FED_S
Finisher inlet port remaining
JAM
FHS_S
Finisher paper exit remaining JAM
FFPD_N
Saddle section not-reached
JAM
FIN_TIME
Finisher paper early reaching JAM
FFPD_S
Saddle section remaining JAM
FPNCHJ
Punch JAM
Jam Cause Codes
54
SHARP
Document Solution Centre
4K FINISHER (Cont’d)
Code
Description
Code
Description
FSFS_N
Saddle paper exit not-reached
JAM
FSTPLJ
Staple JAM
FSFS_S
Saddle paper exit remaining
JAM
PDPPD1_N
Interface inlet port not-reached
JAM
FSHS_N
Saddle transport not-reached
JAM
PDPPD1_S
Interface inlet port remaining JAM
FSHS_S
Saddle transport remaining
JAM
PDPPD2_N
Interface outlet port not-reached
JAM
FSSTPLJ
Saddle staple JAM
PDPPD2_S
Interface outlet port remaining
JAM
DOCUMENT FEEDER
ICU_REQ
ICU factor stop JAM
SPPD3_N
SPPD3 not-reached JAM
P_SHORT
Short size JAM
SPPD3_S
SPPD3 remaining JAM
SDFS_S
Paper JAM
SPPD4_N
SPPD4 not reached JAM
SPOD_N
SPOD not-reached JAM
SPPD4_S
SPPD4 remaining JAM
SPOD_S
SPOD remaining JAM
SPPD5_N
SPPD5 not-reached JAM
SPPD1_N
SPPD1 not-reached JAM
SPPD5_S
SPPD5 remaining JAM
SPPD1_S
SPPD1 remaining JAM
SPSD_SCN
Exposure start notification timer
end
SPPD2_N
SPPD2 not-reached JAM
STOP_JAM
Emergency stop request JAM
SPPD2_SR
SPPD2 reverse remaining JAM
Repair Hints
SHARP
Document Solution Centre
55
SPECIFICATION
Model
Symptom
Advice
ALL
Is it possible to Tandem
MX-M365/465/565 series with another
device?
Tandem operation is only supported with
MX-M365/465/565N series only.
Is it possible to retain the Destination
Address (Image Send Mode), once the
current Scan operation is complete?
To enable this function, change,
SIM55-03 SW30-3 from 0 (default) to 1.
Once enabled, go to System Settings-Image Send Settings-
Operation Settings menu and enable the “Hold Address
for a while after scanning is completed” option for the
relevant Image Send mode.
TROUBLE CODES
MX-FN10
MX-FN11
MX-FN17
MX-FN18
MX-FN11
MX-FN17
MX-FN18
F1-50
To support MX-M365/465/565N series, the
Finisher/Saddle firmware must be updated to the
following versions (or higher):
MX-FN10 v01.13.02; MX-FN17 v02.00.03
MX-FN11/18 v01.07.02; MX-FN18 (Saddle) v01.02.03.
PAPER FEED & TRANSPORT
MX-DE13
MX-DE14
MX-DE14
CPFD2_N jams
To support MX-M365/465/565N series, the MX-DE13/14
Desk units have been upgraded since June 2013
production.
When using an earlier Desk Unit, the Desk Firmware must
be updated to 03.00.G1 (or higher) and the Transport
Motor updated (RMOTP0957FCP2)
DOCUMENT FILING / PUBLIC FOLDER
ALL
Unable to browse the NAS/Public
Folder, even though the Public
Folder/NAS settings are enabled within
the Network Settings menu.
The NBT/WINS Port (Security setting) must be enabled to
use NAS/Public storage. For security measures, this port
setting is disabled as default.
Can you use Domain User Accounts to
browse the NAS/Public Folders?
NAS/Public Folders support local accounts only
(programmed on MFP)
DATA SECURITY KIT
MX-FR44U
When printing to a specific folder
without PIN, Error 421 occurs - only
when DSK is installed.
To print to a specific folder without PIN, perform the
following setting changes:-
1. Settings - Security Settings - Other Settings -
Disabling of Document Filing menu:-
Un tick Sharing Mode for Printer.
2. User Control - Authority Group List - Add
Authority group Registration - Job Setting -
Security - Document Filing Approval Setting
menu:-
Security - Document Filing Approval Setting
menu:-
Enable Sharing Mode.
Repair Hints
56
SHARP
Document Solution Centre
IMAGE SEND MODE
ALL
Please Wait message appears when
scanning multiple page jobs when using
the document feeder.
To prevent lines occurring due to optical contamination
when copying or scanning, shading correction is now
performed as default in-between each scan job (hence
Please Wait appears and the start button is greyed out for
a very short period).
However, you can disable this function (so that shading
correction is only performed at the beginning of the
Image Send or Copy mode) by changing following setting
Sim 53-09 - Change Item B
(SIDEA SCAN POSITION ET_JOB) from 1 to 0.
How to scan to Office 365 email from
Sharp MFP?
Check the following settings under Network Settings ->
Service Settings -> SMTP
Primary Server: smtp.office365.com
Port Number: 587
Reply Email Address: ****@onmicrosoft.com
SSL: ON
SMTP Authentication: ON
User Name should be same as the Reply Email Address.
Note: IMAP is not supported on the current Sharp MFPs
therefore only SMTP protocol can be used.
The correct port for SMTP with SSL enabled is 587 for
Office 365 email.
Scan to Email fails when using
hotmail.com or outlook.com
As Microsoft will not accept any email that is not RFC5322
compliant, the sending email must have a name and valid
email address in the header therefore, when configuring
SMTP settings on the MFP, make sure to add a Name &
Email Address in the Default Send Set menu (under
System Settings\Image Send Settings\Scan Settings).
EMAIL STATUS ALERTS
All
Is it possible to configure the MFP to
send only a single email alert for each
alert condition?
To enable single email alert notification for Customer
Email address only, configure the following soft switch:-
SIM 55-03 SW28-3 (change from 0 to 1).
Note: For dealer email address, multiple email
notifications will still be received.
SHARPDESK MOBILE
ALL
Unable to connect to Office 365 email
account when using Sharpdesk Mobile
v2.0
When using Office 365, you need to specify the following
information within Email Server Settings on Sharpdesk
Mobile:-
Hostname: m.outlook.com
Port Number: 993
SSL: ON
Which additional options are required
for full functionality when using
Sharpdesk Mobile via the wireless
access point?
None
Click on the first or last page to see other MX-M364N / MX-565N service manuals if exist.