Sharp MX-M364N / MX-565N Handy Guide ▷ View online
MX-EB12N Mirroring Kit
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Troubleshooting:
Case
Trouble
Cause
Advice
A
One HDD status
is OK.
One HDD status is
NG
Connection failure of the
connectors and harness of the
mirroring kit
Replace the HDD & perform the replacement
procedure of the mirroring kit HDD.
procedure of the mirroring kit HDD.
Replace the mirroring kit and perform the
replacement procedure of the mirroring kit
HDD.
replacement procedure of the mirroring kit
HDD.
B
When at least one
HDD is OK.
Communication trouble
through the SATA harness of
HDD.
through the SATA harness of
HDD.
Trouble of HDD which
indicates the status other than
OK.
indicates the status other than
OK.
Broken data in HDD.
RAID PWB trouble.
Replace the cable. Remove and connect.
Replace the HDD which indicates other than
OK and perform the replacement procedure
of the mirroring kit HDD or standard machine
HDD.
OK and perform the replacement procedure
of the mirroring kit HDD or standard machine
HDD.
Replace both of the HDD of the mirroring kit
and that of the machine. Perform the
replacement procedure of the mirroring kit
HDD and standard machine HDD.
and that of the machine. Perform the
replacement procedure of the mirroring kit
HDD and standard machine HDD.
C
When at least one
HDD is NONE.
Communication trouble
through the SATA harness of
HDD.
through the SATA harness of
HDD.
Connection failure between
the mirroring kit and the HDD.
the mirroring kit and the HDD.
HDD trouble.
HDD SATA harness &
connector trouble.
connector trouble.
RAID PWB trouble.
Replace the cable. Remove and connect.
Check connection between the mirroring kit
and the HDD.
and the HDD.
Replace the HDD which indicates NONE.
Perform the replacement procedure of the
mirroring kit HDD or standard machine HDD.
Perform the replacement procedure of the
mirroring kit HDD or standard machine HDD.
Replace the mirroring kit. Perform the
replacement procedure of the mirroring kit
HDD or standard machine HDD.
replacement procedure of the mirroring kit
HDD or standard machine HDD.
Replace both of the HDD of the mirroring kit
and that of the machine.
and that of the machine.
D
When in TROUBLE-
TROUBLE.
RAID PWB trouble
(Both or one) HDD trouble
Replace the mirroring kit. Perform the
replacement procedure of the mirroring kit
HDD or standard machine HDD.
replacement procedure of the mirroring kit
HDD or standard machine HDD.
Replace both of the HDD of the mirroring kit
and that of the machine. Perform the
replacement procedure of the mirroring kit
HDD and standard machine HDD.
and that of the machine. Perform the
replacement procedure of the mirroring kit
HDD and standard machine HDD.
E
When in TROUBLE-
TROUBLE.
(Occurring when
replacing the HDD)
The mirroring kit is composed
of HDD's that have different
mirroring information. (eg. A
HDD which has been used in
the mirroring kit of another
machine is installed.)
of HDD's that have different
mirroring information. (eg. A
HDD which has been used in
the mirroring kit of another
machine is installed.)
Replace both of the HDD of the mirroring kit
and that of the machine. Perform the
replacement procedure of the mirroring kit
HDD and standard machine HDD.
and that of the machine. Perform the
replacement procedure of the mirroring kit
HDD and standard machine HDD.
F
Other than cases B,
C, D, and E
RAID PWB trouble.
Both HDD’s trouble.
Replace the mirroring kit. Perform the
replacement procedure of the mirroring kit
HDD or standard machine HDD.
replacement procedure of the mirroring kit
HDD or standard machine HDD.
Replace both of the HDD of the mirroring kit
and that of the machine. Perform the
replacement procedure of the mirroring kit
HDD and standard machine HDD.
and that of the machine. Perform the
replacement procedure of the mirroring kit
HDD and standard machine HDD.
MX-EB12N Mirroring Kit
34
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HDD Replacement Procedure:
Where possible, backup the HDD storage data before replacement:-
•
Use SIM56-02 or device cloning/storage backup function to back up the Address book, Image
Send registration data and User authentication data to USB memory.
Send registration data and User authentication data to USB memory.
•
When using the MFP Web Page, back up the Document Filing data, Font, Macro and JOB LOG
data to PC
data to PC
When there is FAX/Internet Fax received data present, use SIM66-62 to back up the image data to USB
memory (PDF file), and then provide the PDF data to the user. (This data cannot be restored to the
machine).
memory (PDF file), and then provide the PDF data to the user. (This data cannot be restored to the
machine).
Confirm that the UI icon which indicates “HDD trouble” is displayed. Use SIM62-20 to confirm the HDD
status to determine which HDD is in trouble:-
status to determine which HDD is in trouble:-
If HDD1 is in trouble, replace the HDD of the mirroring kit.
If HDD2 is in trouble, replace the HDD of the machine.
If HDD2 is in trouble, replace the HDD of the machine.
Power off the MFP device (Primary power switch).
WHEN REPLACING THE MIRRORING KIT HDD ONLY:-
1. Using a new HDD unit from Service Spare Parts, replace the Mirroring Kit HDD.
2. Power on / Boot the MFP device:- Rebuilding is automatically executed.
3. Check that E7-03 trouble does not occur, and the UI icon which indicates rebuilding of the
mirroring kit is displayed. Use SIM 62-20 to confirm the status of the replaced HDD is displayed
as REBUILDING.
Note: It may take approx. three hours to complete HDD “rebuilding”.
4. Once REBUILDING is complete, use SIM62-20 to confirm that the HDD status is displayed as
HDD1/HDD2=OK/OK.
WHEN REPLACING BOTH THE MIRRORING KIT AND MACHINE HDDs TOGETHER:-
1. Using a new HDD units from Service Spare Parts, replace both HDD's (and RAID PWB if required).
2. Set DIPSW2 of the mirroring kit to ON:-
3. Power on the MFP device - Forcible rebuilding is executed.
MX-EB12N Mirroring Kit
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Document Solution Centre
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4. Check that E7-03 trouble does not occur, and the UI icon which indicates rebuilding of the
mirroring kit is displayed.
5. Execute SIM62-20 to confirm that the HDD status is displayed as HDD1/HDD2=OK/OK.
6. Power OFF the MFP device (Primary power switch) and set DIPSW2 to OFF.
7. Power ON the MFP Device
8. Clear the FAX/SCANNER image memory by executing SIM66-10:-
This memory must be cleared for all models equipped with FAX/I-FAX and Network Scanner in order to
keep compliance between the HDD data and the image related memory.
keep compliance between the HDD data and the image related memory.
9. Install the E-Manual Data onto the HDD using SIM49-03.
10. Install Watermark data onto the HDD using SIM49-05:-
U2-60 trouble will be displayed when no Watermark data is present . After installing the
Watermark data, reboot the MFP and cancel U2-60 trouble by executing SIM16.
Watermark data, reboot the MFP and cancel U2-60 trouble by executing SIM16.
11. Import the storage data backed up in Step 1.
Use SIM56-02 or device cloning/storage backup function to import the Address book, Image
Send registration data and User authentication data etc.
Send registration data and User authentication data etc.
Import the Document Filing data, User font and macro data - (The JOB LOG data can be backed
up but cannot be imported).
up but cannot be imported).
Caution:
•
When replacing the HDD for the mirroring kit, ensure to use a new HDD unit.
•
If an HDD that has been previously used for a mirroring kit is used to replace a HDD, the
operations and the data cannot be assured and E7-A5 trouble may occur.
operations and the data cannot be assured and E7-A5 trouble may occur.
•
If an HDD that has been previously used for a mirroring kit is installed, the original data may be
erased.
erased.
•
When removing the HDD after installing the mirroring kit, be sure to remove both HDD's
together.
together.
•
If only one HDD is removed and then reinstalled, the data of both HDD's may
not be identical, causing an error.
not be identical, causing an error.
•
When removing the HDD for maintenance reasons only, disconnect the HDD SATA connector of
the MFP PWB first, and then perform the required maintenance. With this procedure, both
HDD's are disconnected from the machine.
the MFP PWB first, and then perform the required maintenance. With this procedure, both
HDD's are disconnected from the machine.
SD Card Replacement Procedure
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Only limited data that is stored on the SD Card can be backed up and reinstalled following replacement or
SD card failure. If the SD Card is operating normally before replacement, backup the data (prior to
replacing).
SD card failure. If the SD Card is operating normally before replacement, backup the data (prior to
replacing).
The SD Card includes the following data:-
Partition
Number
Stored Data
Backup
Method
Data
Reinstall
Method
L-101
ICU firmware
data
ICU firmware (Boot/Main)
ARM9 firmware
ARM9 firmware
-
SIM49-01
(BOOT
cannot be
installed
again.)
I-101
FAX reception
data
FAX/Internet Fax reception image data
SIM66-62
-
Replacement Procedure:
When replacing the SD card, be sure to use the specified SD card supplied as a service part only.
The firmware required for booting the MFP device must be included on the SD card that is used in
this machine - Commercially available SD cards do not have this firmware data.
this machine - Commercially available SD cards do not have this firmware data.
1. Use SIM56-02 to backup the SD card data to a USB memory device.
2. If the operation panel has HOME screen has been customised, backup the SD card data by using
the Device Clone function.
3. When there is FAX/Internet Fax data received, use SIM66-62 to back up the image data to the USB
memory (PDF file type), and then provide the PDF data to the user. (The data cannot be restored to
the machine.)
the machine.)
4. Replace the SD card with a new one.
5. Upgrade the firmware to the latest version.
6. Use SIM66-10 to clear the image send memory. (This is in order to obtain consistency between
the HDD data and the image related memory.)
7. Use SIM56-02 to restore the data backed up in step 1.
8. Restore the data backed up in step 2 by using Device Clone function.
Notes:
If U2-40 or E7-07 trouble occurs and the error cannot be cancelled using SIM16, this may
indicate an issue or failure of the SD Card – replace the SD Card by following the procedure
detailed above.
indicate an issue or failure of the SD Card – replace the SD Card by following the procedure
detailed above.
Caution:
Data backed up using SIM56-02 must not be installed to another machine otherwise, the adjustment
data will be overwritten and trouble may be generated.
Data backed up using SIM56-02 must not be installed to another machine otherwise, the adjustment
data will be overwritten and trouble may be generated.
Click on the first or last page to see other MX-M364N / MX-565N service manuals if exist.