Sharp MX-M266N / MX-M316N / MX-M356N Handy Guide ▷ View online
SHARP
TROUBLE CODES
37
A0
01 PCU ROM abnormality
02 SCU ROM abnormality
15 Incompatible DSK Boot and program
02 SCU ROM abnormality
15 Incompatible DSK Boot and program
firmware version
17 UI data & CPU firmware inconsistency.
20 Firmware & EEPROM conflict (MFP)
21 Firmware & EEPROM conflict (PCU)
22 Firmware & EEPROM conflict (SCU)
20 Firmware & EEPROM conflict (MFP)
21 Firmware & EEPROM conflict (PCU)
22 Firmware & EEPROM conflict (SCU)
CE
00 Network communication error
01 Network card is not installed or defective
02 FTP or Mail server is not found
03 Specified server does not correspond
01 Network card is not installed or defective
02 FTP or Mail server is not found
03 Specified server does not correspond
during transmission
04 Invalid account/password (FTP server)
05 Invalid directory entered (FTP server)
06 Specified mail server (POP3) is not found
07 Invalid server account or password
08 Specified mail server (POP3) suspends
05 Invalid directory entered (FTP server)
06 Specified mail server (POP3) is not found
07 Invalid server account or password
08 Specified mail server (POP3) suspends
response
E7
01 MFP image data trouble.
03 HDD trouble.
04 HDD‐ASIC error.
07 SD Card error
10 Shading trouble (Black correction).
11 Shading trouble (White correction).
14 CCD‐ASIC communication error.
20 LSU laser detection error (Black).
21 LSU LD deterioration trouble.
28 LSU control ASIC connection error.
49 Watermark data error
50 Firmware & PWB combination error
60 MFP combination error (Firmware/PWB)
61 MFP‐PCU combination error
62 MFP‐SCU combination error
65 MFP EEPROM sum check error
80 MFP‐SCU communication trouble.
90 MFP‐PCU communication trouble.
91 Fax reception image data error
92 Copy image data error
93 Copy, Image send, Filing, Print image data
03 HDD trouble.
04 HDD‐ASIC error.
07 SD Card error
10 Shading trouble (Black correction).
11 Shading trouble (White correction).
14 CCD‐ASIC communication error.
20 LSU laser detection error (Black).
21 LSU LD deterioration trouble.
28 LSU control ASIC connection error.
49 Watermark data error
50 Firmware & PWB combination error
60 MFP combination error (Firmware/PWB)
61 MFP‐PCU combination error
62 MFP‐SCU combination error
65 MFP EEPROM sum check error
80 MFP‐SCU communication trouble.
90 MFP‐PCU communication trouble.
91 Fax reception image data error
92 Copy image data error
93 Copy, Image send, Filing, Print image data
process error.
94 Image file data process error (when
importing filing data).
E7
96 MFP PWB DIMM memory check error.
EE
EL Auto DV adjustment trouble
(over toned).
EU Auto DV adjustment trouble
(under toned).
F1
00 Finisher ‐ PCU PWB communication error
03 Finisher paper exit roller lifting trouble
10 Staple motor trouble
15 Finisher paper exit tray lift trouble
19 Finisher alignment operation trouble F
20 Finisher alignment operation trouble R
29 Finisher cooling fan motor abnormality
37 Finisher data backup RAM error.
50 Finisher incompatibility trouble.
95 Paper exit option configuration error
03 Finisher paper exit roller lifting trouble
10 Staple motor trouble
15 Finisher paper exit tray lift trouble
19 Finisher alignment operation trouble F
20 Finisher alignment operation trouble R
29 Finisher cooling fan motor abnormality
37 Finisher data backup RAM error.
50 Finisher incompatibility trouble.
95 Paper exit option configuration error
F2
39 Process temperature sensor trouble
40 Toner density sensor trouble
58 Temperature/humidity sensor trouble
64 Toner supply operation trouble
70 Improper toner cartridge detection
74 Toner cartridge CRUM error
40 Toner density sensor trouble
58 Temperature/humidity sensor trouble
64 Toner supply operation trouble
70 Improper toner cartridge detection
74 Toner cartridge CRUM error
F3
12 Paper feed tray 1 lift up trouble
22 Paper feed tray 2 lift up trouble
32 Paper feed tray 3 lift up trouble
42 Paper feed tray 4 lift up trouble
22 Paper feed tray 2 lift up trouble
32 Paper feed tray 3 lift up trouble
42 Paper feed tray 4 lift up trouble
F6
00 MFP‐Fax communication trouble
01 Fax EEPROM read/write error.
04 Fax modem operation trouble.
21 LIU & Fax soft switch error (combination)
30 Access error to 1‐chip on Fax board.
97 Fax PWB compatibility trouble.
98 Improper Fax & Destination information.
01 Fax EEPROM read/write error.
04 Fax modem operation trouble.
21 LIU & Fax soft switch error (combination)
30 Access error to 1‐chip on Fax board.
97 Fax PWB compatibility trouble.
98 Improper Fax & Destination information.
H2
00 Thermistor open trouble (TH_UM)
01 Thermistor open trouble (TH_US)
01 Thermistor open trouble (TH_US)
TROUBLE CODES
SHARP
38
H3
00 Fuser high temperature (TH_UM).
01 Fuser high temperature (TH_US).
01 Fuser high temperature (TH_US).
H4
00 Fuser low temperature (TH_UM).
01 Fuser low temperature (TH_US).
01 Fuser low temperature (TH_US).
H5
01 5 continuous (POSD not reached) jams
L1
00 Scanner feed trouble.
L3
00 Scanner return trouble.
L4
01 Main motor lock trouble
11 Shift motor trouble
32 Power source cooling fan trouble
35 Fusing cooling fan trouble
40 Ozone fan motor trouble
43 Paper exit cooling fan 2 trouble
70 Toner motor lock trouble
11 Shift motor trouble
32 Power source cooling fan trouble
35 Fusing cooling fan trouble
40 Ozone fan motor trouble
43 Paper exit cooling fan 2 trouble
70 Toner motor lock trouble
L6
10 Polygon motor trouble (LSU)
L8
02 Full wave signal width abnormality
20 Power controller communication trouble
20 Power controller communication trouble
PC
‐‐
Personal counter not installed
U1
01 Battery trouble.
U2
00 MFP EEPROM read/write error
05 SD/MFP PWB SRAM data discrepancy
10 SRAM user authentication index check
05 SD/MFP PWB SRAM data discrepancy
10 SRAM user authentication index check
sum error
U2
11 MFP PWB EEPROM check sum error.
22 SRAM memory check sum error
23 Individual data check sum error of SRAM
22 SRAM memory check sum error
23 Individual data check sum error of SRAM
memory (ICU)
24 MFP PWB SRAM memory user
authentication counter check sum error
30 Serial number discrepancy (MFP – PCU)
40 SD card error.
41 HDD system storage data area error
42 Machine adjustment (system storage data
40 SD card error.
41 HDD system storage data area error
42 Machine adjustment (system storage data
area) error
50 HDD user authentication data check sum
error
60 Watermark check error.
80 SCU PWB EEPROM read/write error.
81 SCU PWB EEPROM check sum error.
90 PCU PWB EEPROM read/write error.
91 PCU PWB EEPROM check sum error
80 SCU PWB EEPROM read/write error.
81 SCU PWB EEPROM check sum error.
90 PCU PWB EEPROM read/write error.
91 PCU PWB EEPROM check sum error
U7
50 Communication trouble between main
unit and vendor control
51 Vendor machine error
UC
02 CPT ‐ ASIC error
20 DOCC ASIC error
20 DOCC ASIC error
SHARP
IMAGE SEND COMMUNICATION ERROR CODES
39
COMMUNICATION REPORT MAIN CODE:
The communication report code is composed of the following: Communication Report: XX (XXXX);
The Upper 2 digits of the Communication Report Code:‐
Communication report code of 00 ‐ 99
(Refer to communication report main code).
The Lower 4 digits of the Communication Report Code:‐
Refer to communication report sub code 1.
The Upper 2 digits:‐
Communication report sub code 1 (Refer to Communication report sub code 1).
The Lower 2 digits:‐
Communication report sub code 2 (Refer to Communication report sub code 2).
Notes:
1. The communication report sub code 1 and sub code 2 are in hexadecimal notation. (The others are in
1. The communication report sub code 1 and sub code 2 are in hexadecimal notation. (The others are in
decimal notation.)
2. The communication report sub code 1 is not used in these models.
Report Code
Final Receive Signal (Send side)
Final Receive Signal (Receive side)
0
Abnormal signal
Abnormal signal
1
NSF, DIS
(SID), (SUB), NSS, DCS
2
CFR
(PWD), (SEP), NSC, DTC
3
FTT
EOP
4
MCF
EOM
5
PIP, PIN
MPS
6
RTN, RTP
PRI‐Q
7
No signal, DCN
DCN
8
PPR
PPS‐EOP
9
PPS‐EOM
10
PPS‐MPS, PPS‐NULL
11
RNR
RR
12
CTR
CTC
13
ERR
EOR‐Q
14
PPS‐PRI‐Q
16
Abnormal signal
Abnormal signal
17
NSF, DIS
SID, SUB, NSS, DCS
18
CFR
PWD, SEP, NSC, DTC
19
FTT
PPS‐EOP
20
MCF
PPS‐EOM
21
PIP, PIN
PPS‐MPS, PPS‐NULL
22
RTN, RTP
PRI‐Q
23
No signal, DCN
DCN
24
PPR
25
RNR
RR
26
CTR
CTC
27
ERR
EOR‐Q
28
PPS‐PRI‐Q
29
V.8 Phase‐1
V.8 Phase‐1
30
V.8 Phase‐2
V.8 Phase‐2
31
V.8 Phase‐3
V.8 Phase‐3
IMAGE SEND COMMUNICATION ERROR CODES
SHARP
40
Report Code
(Result)
Result Displayed
Communication Interruption Content
0 ‐ 31
Refer to “previous table”.
Depends on the point of communication interruption. For 16 or later, V.34
mode communication.
mode communication.
33
BUSY
The calling side cannot establish connection with the remote party.
34
CANCEL
A communication interruption command is made during sending/receiving.
The interruption key is pressed for interruption of input.
<Send/Receive/Polling/Bulletin board>
The interruption key is pressed for interruption of input.
<Send/Receive/Polling/Bulletin board>
35
NG35 XXXX
Power is failed during sending/receiving. <Send/Receive/Polling/Bulletin
board>
board>
36
No record paper
37
Record paper jam
38
MEM. FULL
Memory over during reception. <Receive/Polling>
Print is not made during reception in acting reception inhibit.
<Receive/Polling>
Print is not made during reception in acting reception inhibit.
<Receive/Polling>
39
No. of paper unmatched
40
Relay not received
41
LENGTH OVER
The send data length of one page exceeds the limit (2m) in sending.
<Send/Bulletin board>
<Send/Bulletin board>
42
LENGTH OVER
The receive data length of one page exceeds the limit. <Receive/Polling>
43
Communication (OK)
Speaking before data transmission
44
ORIGINAL ERROR
A document jam occurs in direct sending. <Send>
45
Picture quality error
46
NO RESPONSE
The FAX signal from the remote party is not detected within T1 time.
<Send/Polling> (When in recall, however, the recall setting in case of a
communication error is valid.)
<Send/Polling> (When in recall, however, the recall setting in case of a
communication error is valid.)
47
TX DECODE ERROR
A decode error occurs in the FAX board. <Send/Bulletin board>
48
OK
Normal end of communication
OK REPLY RECEIVE
OK in Internet FAX send with reception confirmation.
49
NO RX POLL
The called side does not have polling function in polling reception. <Polling>
The called side has no data to send. <Polling>
The called side has no data to send. <Polling>
50
RX POLL FAIL
In polling reception, DCN is received for DTC. <Polling>
In polling sending, there is no send data. <Bulletin board>
In polling sending, there is no send data. <Bulletin board>
51
PASS # NG
In poling sending, the allow number is not matched. <Bulletin board>
In polling sending, the system number is not matched. <Bulletin board>
In polling sending, the system number is not matched. <Bulletin board>
52
No confidential function
in remote party
In confidential sending, the remote party does not have confidential function.
<Send> (Including other company's machines)
The NSF signal has not "Confidential function" bit.
The NSF is not a Sharp machine.
<Send> (Including other company's machines)
The NSF signal has not "Confidential function" bit.
The NSF is not a Sharp machine.
53
Confidential not received In confidential sending, DCN is received for NSS. <Send>
54
Confidential BOX NO NG
In confidential reception, a confidential box number which is not registered is
specified.
specified.
55
No relay function in
remote party
In relay command sending, the remote machine has no relay function.
<Send> (Including other company's machine)
The NSF signal has not "Confidential function" bit.
The NSF is not a Sharp machine.
<Send> (Including other company's machine)
The NSF signal has not "Confidential function" bit.
The NSF is not a Sharp machine.
56
NO REL RX
1) In relay command sending, DCN is received for NSS. <Send>
2) In relay command reception, a remote station number which is not
2) In relay command reception, a remote station number which is not
registered is specified. <Receive>
3) In F code relay broadcasting, an F code relay command is
received.<Receive>
57
Relay ID unmatched
In relay command reception, the relay ID does not match. <Receive>
Click on the first or last page to see other MX-M266N / MX-M316N / MX-M356N service manuals if exist.