Sharp MX-B200 (serv.man8) User Manual / Operation Manual ▷ View online
9
77
PROBLEMS DURING SETUP OF THE SOFTWARE
If the software does not install correctly, check the following items on your computer.
To remove the software, see "Removing the software" (p.78).
To remove the software, see "Removing the software" (p.78).
Problem
Possible cause
Solution
Page
The software
cannot be
installed.
cannot be
installed.
Is there sufficient free
space on your hard drive?
space on your hard drive?
Check remaining drive space.
Delete any unneeded files and
applications to increase free space
on your hard drive.
Delete any unneeded files and
applications to increase free space
on your hard drive.
–
The plug and play
screen does not
appear (USB
connection in
Windows).
screen does not
appear (USB
connection in
Windows).
Can your computer use a
USB connection?
USB connection?
Check your computer whether or not
a USB interface can be used on the
Device Manager in your computer.
(For information on "Device
Manager", see Help in Windows.)
If USB can be used, your controller
chipset type and root hub will appear
in "Universal Serial Bus controllers" in
"Device Manager". (The items that
appear will vary depending on your
computer.)
a USB interface can be used on the
Device Manager in your computer.
(For information on "Device
Manager", see Help in Windows.)
If USB can be used, your controller
chipset type and root hub will appear
in "Universal Serial Bus controllers" in
"Device Manager". (The items that
appear will vary depending on your
computer.)
If these two items appear, USB
should be useable. If a yellow
exclamation point appears next to
"Universal Serial Bus controllers" or
the two items do not appear, refer to
your computer manual or check with
the manufacturer of your computer to
enable USB and then reinstall the
printer driver.
should be useable. If a yellow
exclamation point appears next to
"Universal Serial Bus controllers" or
the two items do not appear, refer to
your computer manual or check with
the manufacturer of your computer to
enable USB and then reinstall the
printer driver.
–
The MFP driver
cannot be
correctly installed
by Plug and Play.
cannot be
correctly installed
by Plug and Play.
Did you connect the
machine to your computer
before installing the MFP
driver?
machine to your computer
before installing the MFP
driver?
Check the details below and reinstall
the MFP driver correctly.
If the machine was connected to your
computer with a USB cable when the
MFP driver was installed, check if
information on the unsuccessful
installation remains in "Device
Manager". (For information on "Device
Manager", see Help in Windows.)
If the model name of the machine
appears in "Other devices" in "Device
Manager", delete it, restart your
computer, and install the MFP driver
again.
the MFP driver correctly.
If the machine was connected to your
computer with a USB cable when the
MFP driver was installed, check if
information on the unsuccessful
installation remains in "Device
Manager". (For information on "Device
Manager", see Help in Windows.)
If the model name of the machine
appears in "Other devices" in "Device
Manager", delete it, restart your
computer, and install the MFP driver
again.
–
Other devices
SHARP MX-xxxx
9
78
MFP driver cannot be installed (Windows 2000/XP)
If the MFP driver cannot be installed in Windows 2000/XP, follow these steps to
check your computer's settings.
check your computer's settings.
1
Click the "start" button and then click "Control Panel".
In Windows 2000, click the "Start" button, select "Settings", and then click
"Control Panel".
"Control Panel".
2
Click "Performance and Maintenance", and then click
"System".
"System".
In Windows 2000, double-click the "System" icon.
3
Click the "Hardware" tab and then click the "Driver Signing"
button.
button.
4
Check "What action do you want
Windows to take?" ("File
signature verification" in
Windows 2000).
Windows to take?" ("File
signature verification" in
Windows 2000).
If "Block" has been selected, it will not be
possible to install the MFP driver. Select
"Warn" and then install the MFP driver
as explained in "INSTALLING THE
SOFTWARE" (p.16).
possible to install the MFP driver. Select
"Warn" and then install the MFP driver
as explained in "INSTALLING THE
SOFTWARE" (p.16).
Removing the software
If you need to remove the software, follow these steps.
1
Click the "Start" button, and then click "Control Panel".
In Windows 2000, click the "Start" button, select "Settings", and then click
"Control Panel".
"Control Panel".
2
Click "Uninstall a program".
• In Windows XP, click "Add or Remove Programs".
• In Windows 2000, double-click the "Add/Remove Programs" icon.
• In Windows 2000, double-click the "Add/Remove Programs" icon.
3
Select "SHARP AL-xxxx, MX-xxxx Series MFP Driver",
Sharpdesk, and Button Manager from the list, and remove
them.
Sharpdesk, and Button Manager from the list, and remove
them.
For more information, refer to your operating manual or to the help files for
your operating system.
your operating system.
9
79
STATUS INDICATORS
When the following indicators light up or blink on the operation panel or the following
alphanumeric codes appear in the display, solve the problem immediately referring
to both the table below and the relevant page.
alphanumeric codes appear in the display, solve the problem immediately referring
to both the table below and the relevant page.
Be sure to use only genuine SHARP parts and supplies.
Indication
Cause and remedy
Page
Developer
replacement
required indicator
replacement
required indicator
Steadily lit
Developer is required. Contact your authorised
service representative as soon as possible.
service representative as soon as possible.
86
Toner cartridge
replacement
required indicator
replacement
required indicator
Steadily lit
Replacement of toner cartridge will be needed
soon. Prepare a new cartridge.
soon. Prepare a new cartridge.
66
Blinking
Toner cartridge must be replaced. Replace it with
a new one.
a new one.
66
Misfeed indicator Blinking
A misfeed has occurred. Remove the misfed paper
referring to the description of "MISFEED REMOVAL".
referring to the description of "MISFEED REMOVAL".
80
The lower side cover may be open. If so, close it.
83
Maintenance
indicator
indicator
Steadily lit
Service by an authorised SHARP service
technician is required.
technician is required.
86
SPF misfeed
indicator
indicator
Steadily lit When the document feeder cover is open.
–
Blinking
An original misfeed has occurred in the SPF. Remove
the misfed originals referring to the description of
"E: Misfeed in the SPF (Peripheral device)".
the misfed originals referring to the description of
"E: Misfeed in the SPF (Peripheral device)".
84
Power save indicator is
steadily lit.
steadily lit.
The unit is in the preheat mode. Press any key to
cancel the preheat mode.
cancel the preheat mode.
61
The unit is in the auto power shut-off mode.
Press the start (
Press the start (
) key to cancel the auto
power shut-off mode.
61
The paper tray indicator is
blinking.
blinking.
The paper tray is not pushed in correctly, or there
is no paper in the tray. Push the tray all the way
in or load paper in the tray.
is no paper in the tray. Push the tray all the way
in or load paper in the tray.
–
"CH" is blinking in the display.
The Toner cartridge is not installed. Check if the
cartridge is installed.
Push the cartridge in until it locks securely in place.
cartridge is installed.
Push the cartridge in until it locks securely in place.
Start
Guide
"CH" is steadily lit in the
display.
display.
Side cover is open. Close the side cover securely
by pressing the round projections near the side
cover open button.
by pressing the round projections near the side
cover open button.
–
"OP" is blinking in the display.
This appears if it is detected that the original
cover/SPF is open when copying is started.
Completely close the original cover/SPF, or
press the start (
cover/SPF is open when copying is started.
Completely close the original cover/SPF, or
press the start (
) key again.
Depending on the colour and the density of the
original, "OP" blinking may appear even when
the original cover/SPF is closed. In such a case,
press the start key again to make a copy.
original, "OP" blinking may appear even when
the original cover/SPF is closed. In such a case,
press the start key again to make a copy.
–
"P" is blinking in the display.
The paper tray or multi-bypass tray is empty.
Load paper.
Load paper.
10, 12
A misfeed has occurred in the paper tray or
multi-bypass tray. Remove the misfed paper.
multi-bypass tray. Remove the misfed paper.
80
A letter and a number appear
alternately.
alternately.
The unit will not function. Turn the power switch
off, remove the power cord from the outlet, and
contact your authorised service representative.
off, remove the power cord from the outlet, and
contact your authorised service representative.
–
9
80
MISFEED REMOVAL
When the misfeed (
) indicator blinks or
blinks in the display, the unit will
stop because of a misfeed. When the SPF misfeeds an original sheet, the unit will
stop and the SPF misfeed (
stop and the SPF misfeed (
) indicator will blink, while the misfeed (
) indicator
will remain off. For a misfeed of originals in the SPF, see "E: Misfeed in the SPF
(Peripheral device)" (p.84).
(Peripheral device)" (p.84).
1
Open the multi-bypass tray,
and then open the side
cover.
and then open the side
cover.
2
Check the misfeed location.
Remove the misfed paper following the instructions for each
location in the illustration below. If the misfeed (
Remove the misfed paper following the instructions for each
location in the illustration below. If the misfeed (
) indicator
blinks, proceed to "A: Misfeed in the paper feed area" (p.81).
While pressing the start
(
(
) key, "64" is displayed.
Check the toner cartridge and make sure that the
seal is not still affixed.
seal is not still affixed.
–
Indication
Cause and remedy
Page
If the misfed paper is seen from this
side, proceed to "C: Misfeed in the
transport area" (p.83).
side, proceed to "C: Misfeed in the
transport area" (p.83).
If paper is misfed here, proceed to
"B: Misfeed in the fusing area" (p.82).
"B: Misfeed in the fusing area" (p.82).
If paper is misfed here, proceed to
"A: Misfeed in the paper feed area" (p.81).
"A: Misfeed in the paper feed area" (p.81).
If paper is misfed here, proceed to
"D: Misfeed in the lower paper feed
area (Peripheral device)" (p.83).
"D: Misfeed in the lower paper feed
area (Peripheral device)" (p.83).
Click on the first or last page to see other MX-B200 (serv.man8) service manuals if exist.