Sharp MX-6580N / MX-7580N (serv.man2) Handy Guide ▷ View online
SHARP
TROUBLE CODES
65
L4
Motor / Fan Trouble
48 ADU transport cooling fan motor F trouble
49 ADU transport cooling fan motor R trouble
56 Paper exit cooling fan 2 R trouble
57 Toner bottle cooling fan motor trouble
58 Paper exit cooling fan 2 trouble
60 Fusing pressure roller cooling fan motor 1
49 ADU transport cooling fan motor R trouble
56 Paper exit cooling fan 2 R trouble
57 Toner bottle cooling fan motor trouble
58 Paper exit cooling fan 2 trouble
60 Fusing pressure roller cooling fan motor 1
trouble
61 Fusing pressure roller cooling fan motor 2
trouble
L6
LSU Polygon Motor Trouble
10 Polygon motor trouble (LSU)
L8
Power / Electrical Trouble
01 Full wave signal detection trouble
02 Full wave signal error
11 AC cord 2 (power for fusing) full wave not
02 Full wave signal error
11 AC cord 2 (power for fusing) full wave not
detected
12 AC cord 2 (power for fusing) full wave signal
width abnormality
20 MFPC PWB/SCN Mother board
communication trouble
PC
Personal Counter Trouble
-- Personal counter not installed
U1
Battery Trouble
01 Battery trouble.
U2
EEPROM / HDD / SSD / SRAM Trouble
00 MFP EEPROM read/write error
05 Account data error (HDD – MFP SRAM)
11 MFP EEPROM check sum error.
30 Serial number discrepancy (MFP - PCU)
40 SD card system storage data trouble
41 HDD system storage data area error
42 Machine adjustment data (system storage
05 Account data error (HDD – MFP SRAM)
11 MFP EEPROM check sum error.
30 Serial number discrepancy (MFP - PCU)
40 SD card system storage data trouble
41 HDD system storage data area error
42 Machine adjustment data (system storage
area) error
50 HDD user authentication data sum error
60 Watermark check error.
70 OCR dictionary check error
80 SCU EEPROM read/write error.
81 SCU EEPROM check sum error.
90 PCU EEPROM read/write error.
91 PCU EEPROM check sum error
60 Watermark check error.
70 OCR dictionary check error
80 SCU EEPROM read/write error.
81 SCU EEPROM check sum error.
90 PCU EEPROM read/write error.
91 PCU EEPROM check sum error
U5
SPF Trouble
00 SPF communication trouble
U5
SPF Trouble
16 SPF feed unit fan trouble
20 SPF paper feed motor transport trouble
30 SPF tray lift up trouble
31 SPF tray lift down trouble
20 SPF paper feed motor transport trouble
30 SPF tray lift up trouble
31 SPF tray lift down trouble
U6
LCC / LCT Trouble
09 LCC lift motor trouble
20 LCC control PWB - PCU PWB communication
20 LCC control PWB - PCU PWB communication
error
21 LCC transport motor trouble
22 LCC 24V power abnormality
23 A3 LCC tray descending trouble (Reverse
22 LCC 24V power abnormality
23 A3 LCC tray descending trouble (Reverse
winding detection) (A3 LCC)
24 A3 LCC tray lock detection trouble
29 LCT1 lift trouble
33 LCT2 reverse winding detection trouble
34 LCT2 lock detection trouble
39 LCT2 lift trouble
51 LCC - Main unit combination trouble
54 Option installation combination trouble
63 Manual feed tray descending trouble
68 Manual feed tray paper feed position
29 LCT1 lift trouble
33 LCT2 reverse winding detection trouble
34 LCT2 lock detection trouble
39 LCT2 lift trouble
51 LCC - Main unit combination trouble
54 Option installation combination trouble
63 Manual feed tray descending trouble
68 Manual feed tray paper feed position
abnormality
69 Manual feed tray lift trouble
80 Intermediate unit transport motor trouble
81 Power unit cooling fan motor trouble
82 EEPROM trouble
83 Room temperature thermistor breakdown
84 Room humidity thermistor breakdown
80 Intermediate unit transport motor trouble
81 Power unit cooling fan motor trouble
82 EEPROM trouble
83 Room temperature thermistor breakdown
84 Room humidity thermistor breakdown
U7
Vendor Mode Communication Trouble
50 Communication trouble between main unit
and vendor control
51 Vendor machine error
U9
Touch Panel Trouble
01 Touch panel trouble
UC
Scan ASIC Trouble
02 CPT - ASIC function trouble
12 CPT - ASIC function trouble (SPF detection)
20 DOCC-ASIC function trouble
30 Anti-copy module trouble (SPF detection)
12 CPT - ASIC function trouble (SPF detection)
20 DOCC-ASIC function trouble
30 Anti-copy module trouble (SPF detection)
UE
LCT Trouble
10 LCT1 suction fan motor trouble
11 LCT1 exhaust fan motor trouble
11 LCT1 exhaust fan motor trouble
TROUBLE CODES
SHARP
66
UE
LCT Trouble
12 LCT1 warm air heater thermistor open
13 LCT1 warm air heater thermistor low
13 LCT1 warm air heater thermistor low
temperature trouble
14 LCT1 warm air heater thermistor high
temperature trouble
15 LCT1 warm air outlet port thermistor open
16 LCT1 warm air outlet port thermistor low
16 LCT1 warm air outlet port thermistor low
temperature
17 LCT1 warm air outlet port thermistor high
temperature
20 LCT2 suction fan motor trouble
21 LCT2 exhaust fan motor trouble
22 LCT2 warm air heater thermistor open
23 LCT2 warm air heater thermistor low
21 LCT2 exhaust fan motor trouble
22 LCT2 warm air heater thermistor open
23 LCT2 warm air heater thermistor low
temperature trouble
24 LCT2 warm air heater thermistor high
temperature trouble
25 LCT2 warm air outlet port thermistor open
26 LCT2 warm air outlet port thermistor low
26 LCT2 warm air outlet port thermistor low
temperature
27 LCT2 warm air outlet port thermistor high
temperature
SHARP
IMAGE SEND COMMUNICATION ERROR
67
COMMUNICATION REPORT MAIN CODE
[EXCLUDING FAX, PC-FAX & I-FAX]:
The communication report code is composed of the following: Communication Report: XX (XXXX);
The Upper 2 digits of the Communication Report Code:-
Communication report code of 00 - 99
(Refer to communication report main code).
The Lower 4 digits of the Communication Report Code:-
Refer to communication report sub code 1.
The Upper 2 digits:-
Communication report sub code 1 (Refer to Communication report sub code 1).
The Lower 2 digits:-
Communication report sub code 2 (Refer to Communication report sub code 2).
Notes:
1. The communication report sub code 1 and sub code 2 are in hexadecimal notation. (The others are in
1. The communication report sub code 1 and sub code 2 are in hexadecimal notation. (The others are in
decimal notation.)
2. The communication report sub code 1 is not used in these models.
Report Code
(Result)
Result Displayed
Communication Interruption Content
80
NG80 XXXX *1
NIC connect failure (network abnormality)
• Check for disconnection of cables.
• A network trouble (CE-XX) occurs.
• The port is set to DISABLE.
• Authentication of the POP server is failed when POP before SMTP is
• Check for disconnection of cables.
• A network trouble (CE-XX) occurs.
• The port is set to DISABLE.
• Authentication of the POP server is failed when POP before SMTP is
enabled.
• When an error other than the communication result code 93 or 94 in D-
SMTP send (including error response of 5XX)
83
NG LIMIT
In E-mail/FTP, Internet FAX send, the send data size exceeds the upper limit
of send data.
of send data.
84
REJECTED
In e-mail receive, a sender is registered in receive reject address/domain.
<Receive>
<Receive>
85
NG85 XXXX *1
In e-mail receive, an error occurs in communication with POP3 server.
• Header acquisition error.
• Time-out during mail receive
• Header acquisition error.
• Time-out during mail receive
86
RECEIVED
In e-mail receive, an unsupported attached file is received. Only the TIFF-F
type is supported for attached files.
• The TIFF-F type of the attached file cannot be recognized.
• There is no attached file.
type is supported for attached files.
• The TIFF-F type of the attached file cannot be recognized.
• There is no attached file.
87
NG87 XXXX *1
In e-mail receive, an attached file cannot be stored in memory.
* Memory over
* Memory over
88
NG88 XXXX *1
In SMTP e-mail receive, an attached file cannot be stored in memory.
• Cannot be stored in memory.
• The number of items of acting receive data is the maximum, and an
• Cannot be stored in memory.
• The number of items of acting receive data is the maximum, and an
additional data cannot be stored.
89
NG89 XXXX *1
In SMTP e-mail receive, an error occurs in communication with the mail
server.
• Time-out occurs during e-mail receive.
server.
• Time-out occurs during e-mail receive.
90
NG90 XXXX *1
After reservation by re-operation of document filing, conversion for image
send cannot be made (conversation for image sending cannot be made).
send cannot be made (conversation for image sending cannot be made).
91
NG91 XXXX *1 *2
Data cannot be written to the memory device when Scan To USB is executed.
• The memory device is disconnected during writing to the memory device.
• An error occurs due to a memory device trouble.
• The memory device is disconnected during writing to the memory device.
• An error occurs due to a memory device trouble.
92
NG92 XXXX *1 *2
The USB device memory overflows during writing data into the memory
device when "Scan to USB" is executed.
device when "Scan to USB" is executed.
IMAGE SEND COMMUNICATION ERROR
SHARP
68
Report Code
(Result)
Result Displayed
Communication Interruption Content
93
NG93 XXXX *1
When error in D-SMTP send (with recall):-
• An error response of 4XX occurs during communication with the SMTP
• An error response of 4XX occurs during communication with the SMTP
server.
• Time out occurs after establishment of connection with the SMTP server.
94
NG94 XXXX *1
When busy in D-SMTP send
Time out occurs during establishment of connection with the SMTP server.
Time out occurs during establishment of connection with the SMTP server.
95
NG95 XXXX *1
When the path is too long in execution of Scan To USB.
96
NG96 XXXX *1
When the normal process is not executed in the secure mail sending.
98
NG98 XXXX *1
The copy inhibit pattern is detected when scanning a document.
99
NG99 XXXX *1
A document which is inhibited to be copied such as a banknote is scanned.
*1
For a job status result in "Display in the column of result, NG XXXX is displayed, is the code
number. For a communication result, Communication error
(XXXX) is displayed.
*2
The error code of Scan To USB is specified only in the job log.
*
When the communication result is OK, the communication sub code 1 and the communication sub
code 2 are 0000. Errors in ( ) are not used.
code 2 are 0000. Errors in ( ) are not used.
COMMUNICATION REPORT SUB CODE 1:
The communication report sub code 1 (upper 2 digits) are always indicated as 00.
COMMUNICATION REPORT SUB CODE 2:-
The communication report sub code 1 (upper 2 digits) are always indicated as 00.
COMMUNICATION REPORT SUB CODE 2:-
Report Code 2
Communication Interruption Content
Send / Receive
60
In resend of document filed data, an error occurs in decoding or coding.
Resend
61
In resend of document filed data, setting to inhibit resolution conversion is made.
(The resolution after resend is set to be Enlarged.)
Resend
62
In resend of document filed data, rotation setting is made for data which
cannot be rotated.
Resend
63
In resend of document filed data, data cannot be stored in HD
after conversion of resolution for resend.
Resend
64
In resending data of document file, during conversion for resending, the number
of IMS management pages exceeds the upper limit (999). (IT occurs in OSA Scan to
FTP also, resulting in memory over.)
Resend
OSA Scan
To FTP
70
E-mail header acquisition error
E-mail receive
71
Time out occurs during e-mail receive.
E-mail receive
72
Receive reject occurs during e-mail receive.
E-mail receive
73
Network communication cannot be made due to port disable.
Network send
74
An authentication of the POP server is failed when POP before SMTP is enabled.
Network send
75
In the setting of SSL communication, when SSL communication is tried but the
server side does not support SSL.
Network send
76
There is no image in network communication (transfer).
Network send
80
There is no attached file in received e-mail.
E-mail receive
81
The attached file of received e-mail is not of TIFF type which is supported.
E-mail receive
82
The TIFF type of the attached file in received e-mail cannot be recognized. ID error E-mail receive
83
The TIFF type of the attached file in received e-mail cannot be recognized.
E-mail receive
84
The TIFF type of the attached file in received e-mail cannot be recognized.
Version error
E-mail receive
85
The TIFF type of the attached file in received e-mail cannot be recognized.
Tag data error
E-mail receive
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