Sharp MX-6500N / MX-7500N (serv.man2) Handy Guide ▷ View online
Trouble Codes
41
Document Solutions After Sales Service
A0
01
PCU ROM error
02
SCU ROM error
04
Scanner expansion PWB ROM error
05
Scanner expansion PWB Firmware error
10
Colour Profile error
11
Firmware Version Discrepancy (MFP-PCU)
14
MFP-CPU Firmware inconsistency
15
DSK Boot and program firmware error
16
Energy save data error (SD Card)
17
UI data & CPU firmware inconsistency
20
MFP Firmware & EPROM Discrepancy
21
PCU Firmware & EPROM Discrepancy
22
SCU Firmware & EPROM Discrepancy
C1
01
Charger cleaner trouble (Black)
03
Charger cleaner trouble (Cyan)
05
Charger cleaner trouble (Magenta)
07
Charger cleaner trouble (Yellow)
10
Main charger trouble (Monochrome)
14
Main charger trouble (Colour)
C4
00
PTC trouble
01
PTC cleaner trouble
10
PTC no control
20
Primary transfer output open trouble
21
Primary transfer output short trouble
30
Secondary transfer output open trouble
31
Secondary transfer output short trouble
CE
00
Network communication error
01
Network card is not installed or defective
02
FTP or mail server is not found
03
Server does not correspond during
transmission
04
Invalid account/password (FTP server)
05
Invalid directory entered (FTP server)
06
Specified mail server (POP3) is not found
07
Invalid server account or password
08
The mail server (POP3) suspends response
E6
10
Shading error (Black correction)
11
Shading Error (White correction)
14
CCD-ASIC error
01
02
03
04
07
MFP image data error
HDD trouble when mirroring kit installed
HDD trouble (when no mirroring kit installed)
HDD-ASIC error
SD Card error
10
11
14
20
21
22
23
Shading trouble (Black correction)
Shading trouble (White correction)
CCD-ASIC error
LSU laser detection error (K)
LSU laser detection error (C)
LSU laser detection error (M)
LSU laser detection error (Y)
24
LSU LD driver trouble (K)
25
LSU LD driver trouble (C)
26
LSU LD driver trouble (M)
27
LSU LD driver trouble (Y)
28
LSU-PCU connection error
29
LSU ASIC frequency error
35
Communication trouble with the CIS-ASIC
36
CIS-ASIC black level detection abnormality
37
CIS-ASIC white level detection abnormality
42
Image data trouble (Scanner expansion PWB)
46
Data decode error (Scanner expansion PWB)
47
Combination error MFP and ACRE firmware
48
Scanner expansion PWB ASIC memory error
49
Watermark data error
50
PCU PWB Firmware detection error
55
PWB information sum error (engine detect)
60
MFP PWB Firmware detection error
61
Error between MFP & PCU PWB’s
80
MFP-SCU PWB communication error
89
MFP CPU and NIC communication error
90
MFP-PCU PWB communication error
91
FAX reception image data error
92
Copy image data error
93
Copy, image send, filing, print image data
process error
94
Image import file data process error
95
Printer PWB DIMM memory check error
96
MFP PWB DIMM memory check error
AO LSU LD PWB EEPROM R/W error (K)
A1 LSU LD PWB EEPROM R/W error (C)
A2 LSU LD PWB EEPROM R/W error (M)
A3 LSU LD PWB EEPROM R/W error (Y)
A5 Installation error of mirroring kit HDD
A6 Compact flash memory trouble
EE
EC
Auto toner density adjustment error
EL
Auto toner density adjustment error
(Overtoned)
E7
Trouble Codes
42
Document Solutions After Sales Service
EE
EU Auto toner density adjustment error
(Undertoned)
F0
03
Finisher exit roller lift motor section trouble
08
Finisher staple shift motor section trouble
10
Finisher staple motor section trouble
11
Finisher bundle exit motor section trouble
14
Finisher paper rear edge falling motor
section trouble
15
Finisher tray lift motor section trouble
18
Finisher rear edge hold motor section trouble
19
Paper alignment motor F section trouble
20
Paper alignment motor R section trouble
23
Shutter trouble
25
Finisher paper transport roller lift motor
section trouble
28
Finisher paper alignment roller lift motor
section trouble
29
Finisher PWB cooling fan trouble
30
Finisher and saddle communication trouble
31
Finisher saddle folding motor section trouble
32
Relay unit transport motor section trouble
33
Finisher punch shift motor section trouble
34
Finisher punch motor section trouble
37
Finisher backup RAM trouble
40
Finisher saddle and trimmer communication
trouble
41
Saddle lead edge stopper motor section
trouble
42
Saddle folding roller guide motor section
trouble
43
Saddle alignment motor section trouble
44
Saddle rear edge hold motor section trouble
45
Saddle staple motor section trouble
46
Saddle rear edge shift motor section trouble
47
Saddle flap motor section trouble
48
Saddle push motor section trouble
49
Saddle separation motor section trouble
51
Trimmer cutter motor trouble
52
Trimmer registration motor section trouble
53
Trimmer inlet port separation motor trouble
54
Trimmer paper exit separation motor section
trouble
55
Trimmer bundle press motor section trouble
56
Paper remaining trouble in finisher trimmer
60
Comms trouble between First stacker and
downstream units
61
First Stacker offset abnormality
62
First Stacker front side jogger abnormality
63
First Stacker rear side jogger abnormality
64
First Stacker lead edge jogger abnormality
F0
65
1
st
Stacker stack tray abnormality
70
Finisher and folding unit communication
trouble
71
Folding unit lead edge holding guide motor
section trouble
72
Folding unit backup RAM trouble
73
Folding unit power fan trouble
74
Folding unit folding tray paper exit motor
section trouble
75
Folding unit upper stopper motor section
trouble
76
3 fold stopper motor section in folding unit
trouble
77
Folding unit transport motor section trouble
80
Finisher power cooling fan motor trouble
81
Finisher upper tray fan trouble
82
Finisher lower tray fan trouble
83
Finisher paper guide motor section trouble
84
Finisher grip section trouble
85
Booklet finisher detection trouble
86
Finisher discharged paper hold motor section
trouble
90
Comms trouble between second stacker and
downstream units
91
Second stacker offset abnormality
92
Second Stacker front side jogger abnormality
93
Second Stacker rear side jogger abnormality
94
Second Stacker lead edge jogger abnormality
95
Second Stacker stack tray abnormality
F1
00
Finisher PCU communication error
03
Finisher exit roller lift operation trouble
08
Finisher staple shift motor trouble
10
Finisher staple motor trouble
15
Finisher paper exit tray lift motor trouble
19
Finisher paper alignment motor lock (front)
20
Finisher paper alignment motor lock (rear)
21
Finisher fan motor trouble (Bridging Unit)
22
Finisher rear edge assist motor trouble
23
Finisher shuttle trouble
30
Finisher – saddle communication trouble
31
Finisher saddle motor trouble
32
Communication error (finisher-punch unit)
33
Punch unit shift operation trouble.
34
Punch operation trouble.
37
Finisher data backup RAM error
38
Punch data backup RAM error
41
Saddle paper positioning trouble
42
Saddle guide motor trouble
43
Saddle alignment operation trouble
Trouble Codes
43
Document Solutions After Sales Service
F1
44
Saddle staple motor R trouble
45
Saddle staple trouble
46
Saddle pushing plate motor trouble
50
Main unit-Finisher combination error
51
Saddle sensor connection trouble
52
Finisher micro switch trouble
60
Peripheral devices communication trouble
(Inserter detection)
64
No.1 Pick up motor trouble
65
No.2 Pick up motor trouble
66
No.1 Lift motor trouble
67
No.2 Lift motor trouble
90
Communication trouble between decurler
and downstream units
96
Decurler transport motor trouble
97
Decurler unit fan 1 trouble
98
Decurler unit fan 2 trouble
99
Decurler unit fan 3 trouble
F2
22
Discharge lamp trouble (K)
23
Discharge lamp trouble (C)
24
Discharge lamp trouble (M)
25
Discharge lamp trouble (Y)
39
Process thermistor trouble (MFT)
40
Toner density sensor trouble (K)
41
Toner density sensor trouble (C)
42
Toner density sensor trouble (M)
43
Toner density sensor trouble (Y)
45
Colour image density sensor trouble
49
LSU thermistor trouble
50
Drum phase sensor trouble (K)
51
Drum phase sensor trouble (C)
52
Drum phase sensor trouble (M)
53
Drum phase sensor trouble (Y)
58
Process humidity sensor trouble
64
Toner supply operation trouble (K)
65
Toner supply operation trouble (C)
66
Toner supply operation trouble (M)
67
Toner supply operation trouble (Y)
70
Improper toner cartridge detection (K)
71
Improper toner cartridge detection (C)
72
Improper toner cartridge detection (M)
73
Improper toner cartridge detection (Y)
74
Toner cartridge CRUM error (K)
75
Toner cartridge CRUM error (C)
76
Toner cartridge CRUM error (M)
77
Toner cartridge CRUM error (Y)
78
Registration/Bk ID sensor trouble
79
Temperature Thermistor Xfer unit trouble
F2
91
High density process control HV error (K)
92
High density process control HV error (C)
93
High density process control HV error (M)
94
High density process control HV error (Y)
A0 After-transfer discharge lamp trouble (K)
A1 After-transfer discharge lamp trouble (C)
A2 After-transfer discharge lamp trouble (M)
A3 After-transfer discharge lamp trouble (Y)
F3
12
Tray 1 lift operation trouble (main unit)
22
Tray 2 lift operation trouble (main unit)
32
Tray 3 lift operation trouble (main unit)
42
Tray 4 lift operation trouble (main unit)
F6
00
MFP-Fax communication trouble
01
Fax board EEPROM read/write error
04
Fax modem operation trouble
21
TEL/LIU PWB & Fax soft switch error
30
Access error to 1-chip on Fax board
97
Fax PWB incompatibility trouble
98
Fax PWB & Destination information error
F9
91
Communication error (MFP-Printer)
92
Printer PWB hardware error
FF
00
Double feed detect trouble
H2
00
Thermistor open trouble (TH_UM_AD2).
01
Thermistor open trouble (TH_LM1_AD2).
02
Thermistor open trouble (TH_US1 _AD2).
03
Thermistor open trouble (TH_UM_CS)
04
Thermistor open trouble (TH_LM1_AD1)
05
Thermistor open trouble (TH_US1_AD1)
06
Upper edge thermistor open (TH_US2)
07
Lower edge thermistor open (TH_LM2)
H3
00
Fuser high temperature (TH_UM)
01
Fuser high temperature (TH_LM)
02
Fuser high temperature (TH_US)
Trouble Codes
44
Document Solutions After Sales Service
H4
00
Thermistor input circuit trouble (TH_LM1)
01
Fuser low temperature (TH_LM)
02
Fuser low temperature (TH_US)
30
Thermistor input circuit trouble (TH_UM)
31
Thermistor input circuit trouble (TH_LM1)
32
Thermistor input circuit trouble (TH_US1)
H5
01
5 continuous times POD1 not reached jams
H7
10
Recovery from fuser low temperature
trouble (TH_UM_AD2)
11
Recovery from fuser low temperature
trouble
(TH_LM)
L1
00
Scanner feed trouble
L2
11
Lamp cooling fan motor trouble
L3
01
Scanner return trouble
L4
02
Paper feed motor trouble
03
Fuser motor trouble
06
Transfer unit lift trouble
07
Transfer belt motor trouble
08
Waste toner transport pipe blocked
16
Fusing pressure release trouble
17
Drum motor lock trouble (K)
18
Drum motor lock trouble (C)
19
Drum motor lock trouble (M)
20
Drum motor lock trouble (Y)
25
Second transfer belt motor trouble
28
Sub power source cooling motor fan
30
MFP Fan motor trouble
31
Paper exit cooling fan F trouble
32
Power source cooling fan 1 trouble
34
LSU cooling fan trouble
35
Paper exit exhaust fan trouble
36
Fusing cooling fan trouble
39
Machine ventilation fan (R)
L4
40
Ozone fan motor 1 trouble
41
Ozone fan motor 2 trouble
42
Ozone fan motor 3 trouble
43
Paper exit cooling fan R trouble
44
Power source cooling fan 2 trouble
48
ADU transport cooling fan motor F trouble
49
ADU transport cooling fan motor R trouble
57
Toner bottle cooling fan motor trouble
60
Fusing pressure roller fan motor F trouble
61
Fusing pressure roller fan motor R trouble
62
CIS cooling fan motor trouble
63
Second transfer belt skew trouble
L6
10
Polygon motor trouble (LSU)
L8
01
Full wave signal is detection error
02
Full wave signal error
11
AC cord 2 (power for fusing) full wave not
detected
12
AC cord 2 (power for fusing) full wave signal
width abnormality
20
MFP – LSU Motherboard communication
error
PC
--
Personal counter not installed
U1
01
Battery trouble
U2
00
MFP EEPROM read write error
05
Account management data/HDD internal
authentication DB table error
11
MFP SRAM EEPROM check sum error
30
Serial number discrepancy (MFP-PCU)
40
SD card system storage data area error
41
HDD system storage data area error
42
Machine adjustment data error
50
HDD user authentication data error
60
Watermark check error
80
SCU PWB EEPROM read/write error
81
SCU PWB EEPROM check sum error
90
PCU PWB EEPROM read/write error
91
PCU PWB EEPROM check sum error
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